NEC Univerge SV8100 General Description Manual page 103

UNIVERGE SV8100
SMB8000 Communications Analyst increases productivity, facilitates billing, and
helps detect toll fraud and telephone abuse. It also has powerful tabular (text) and
graphic report generating ability. Reports include extension/line summaries, date,
time, and department summaries, longest/most expensive calls, and most frequently
called numbers. These reports can be used to analyze your telephone as a critical
business communication tool, improve its business effectiveness, and reduce your
telephone costs. A report can be generated showing calling patterns by volume or
duration on a color-coded United States map. This can help a Customer Support,
Sales Order, or Telemarketing business become more focused, more productive, and
more cost effective.
SMB8000 Communications Analyst keeps track of:
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SMB8000 Interactive Voice Response
Enhancements
This feature available with Version 2000.
SMB8000 Interactive Voice Response (IVR) is a software application that accepts a
combination of voice telephone input, database information, and telephone keypad
selection to provide audio (usually voice) information to callers and databases, place
calls, transfer calls, and send email messages. IVRs also allow callers to provide
voice and data information to be stored in databases used by other user applications.
Common IVR applications include:
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General Description Manual
The date and time calls were made or received
The duration of each call
Which extension made or received the call
The CID/ANI, DNIS of the caller
The trunk or line numbers that handled the call
Account codes and authorization codes used for the call
CCIS calls are now logged with extension number and trunks used for CCIS.
These trunks can be placed in a different line group to track usage across a
CCIS link using the Traffic Analysis add-on feature.
Bank and stock account balances and transfers
Surveys and polls
Call center hold and forwarding
Order entry tracking
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
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