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Scanning Problem Solution Chart
(Available in the Msys 835P/SF-835P only)
Condition
The scanner does not
scan.
The unit scans very
slowly.
The following message
appears on the computer
screen: Scanner is busy
receiving or printing
data. When the current
job is completed, try
again.
Suggested solutions
•Make sure you place the document to be scanned face
down on the document glass.
•There may not be enough available memory to hold
the document you want to scan. Try the Pre-Scan
function to see if that works. Try lowering the scan
resolution rate.
•The USB or parallel cable is not connected properly.
•The USB or parallel cable is defective. Swap the cable
with a known good cable. If necessary, replace the
cable.
•If using a parallel cable, ensure that it is compliant
with the IEEE 1284 standard.
•The scanner is configured incorrectly. Check scan
setting in the SmarThru Configuration or the application
you want to use to make certain that the scanner job is
being sent to the correct port (for example, LPT1).
•Graphics are scanned more slowly than text.
•Communication speed becomes slow in scan mode
because of the large amount of memory required to
analyse and reproduce the scanned image. Set your
computer to ECP printer mode through BIOS setting. It
will help to increase the speed. For details on how to
set BIOS, refer to your PC documentation.
There may be a copying or printing job in progress.
When the current job is completed, try the job again.
T
10.23
ROUBLESHOOTING
10
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