Before You Call Technical Support - Philips DVDR 615/17 User Manual

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Before you call technical support

If you have any problems using this DVD recorder, it may be caused by one of the following
reasons. You can also call the customer service center in your country.
The telephone numbers can be found in the back of this instruction manual.
You can also visit our web page 'http://www.p4c.philips.com' .
Have the model number (MODEL NO) and the production number (PROD.NO) ready.
The serial number (PROD. NO.) is printed on the type plate fixed at the rear of the set.
PROBLEM
Your DVD Recorder does
not respond to any button
being pressed, and 'IS TV
ON?' appears in the display:
The device does not react
to the touch of a button,
the remote control is
working:
Your DVD Recorder does
not respond to any button
being pressed.
Resetting the DVD
Recorder to default factory
settings
Remote control does not
work:
80
SOLUTION
b
Device is in initial installation mode: Switch on the TV, switch over to the DVD Recorder jack
or, if you have only connected the DVD Recorder to an antenna cable, select channel 3 or 4
on the TV.
Now the menu for language selection should appear. Read paragraph 'Initial Installation' in
'Installing your DVD Recorder'.
b
'Dealer Mode' is on: All buttons at the front of the DVD Recorder are locked.
To switch off this function:
Disconnect the DVD Recorder from the power outlet.
1
Press and hold down
2
Recorder to the power supply.
As soon as the time or '--:--' appears in the display (6 - 10 seconds), release
3
STOP h and OPEN/CLOSE J .
b
There is no power. Check the power supply.
b
A programmed recording (TIMER) is currently being made: If desired, cancel the programmed
recording (Timer) with STANDBY m .
b
There is a technical problem: Disconnect from the power outlet for 30 seconds, then connect
again.
If this doesn't help, reset your DVD Recorder to the default factory settings.
b
Warning:
All the information stored in the memory (programs, time, TIMER) will be reset (deleted).
Disconnect the DVD Recorder from the power outlet.
1
Press and hold down the STANDBY-ON m button on the front of the Recorder
2
while reconnecting to the power outlet.
Release STANDBY-ON m when 'IS TV ON?' appears in the display. All the
3
information stored in the memory (programs, time, TIMER) will be reset (cleared).
Read paragraph 'Initial Installation' in 'Installing your DVD Recorder'.
b
Remote control is not pointing at the device: Point the remote control at the DVD recorder.
See if the 'o(((' appears on the display briefly each time you press a remote control button. If
it does, the Recorder is receiving information from the remote correctly.
b
There is a technical problem: Take out the batteries, wait for 10 seconds, and then re-insert
them.
b
Batteries are weak: Replace the batteries.
STOP h and OPEN/CLOSE J and re-connect the
Before you call technical support