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General Inquiries
<docomo Information Center>
0120-005-250 (toll free)
*Service available in: English, Portuguese, Chinese, Spanish, Korean.
*Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m.)
From DOCOMO mobile phones (In Japanese only)
(No prefix) 151 (toll free)
*Unavailable from land-line phones, etc.
From land-line phones (In Japanese only)
0120-800-000 (toll free)
*Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year round))
Please confirm the phone number before you dial.
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo
Shop etc. near you on the NTT DOCOMO website.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
Loss or theft of terminal or payment of cumulative cost overseas
<docomo Information Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
-81-3-6832-6600* (toll free)
for the country you stay
*You are charged a call fee to Japan when calling from a land-line phone, etc.
*
If you use SO-04D, you should dial the number +81-3-6832-6600
(to enter ' ', touch and hold '0').
From land-line phones
<Universal number>
Universal number international
-8000120-0151*
prefix
*You might be charged a domestic call fee according to the call rate for
the country you stay.
*For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
If you lose your terminal or have it stolen, immediately take
the steps necessary for suspending the use of the terminal.
If the terminal you purchased is damaged, bring your terminal
to a repair counter specified by DOCOMO after returning to Japan.
Don't forget your mobile phone
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.
We collect old phones, etc. regardless of brands and
manufacturers. Bring them to your nearest docomo Shop.
*Items to be collected: mobile phones, PHS, battery packs,
chargers, desktop holders (regardless of brands and manufacturers)
Repairs
From DOCOMO mobile phones (In Japanese only)
*Unavailable from land-line phones, etc.
From land-line phones (In Japanese only)
*Unavailable from part of IP phones.
(Business hours: 24 hours (open all year round))
Failures encountered overseas
<Network Support and Operation Center>
(available 24 hours a day)
From DOCOMO mobile phones
International call access code
for the country you stay
*You are charged a call fee to Japan when calling from a land-line phone, etc.
*
If you use SO-04D, you should dial the number +81-3-6718-1414
(to enter ' ', touch and hold '0').
From land-line phones
<Universal number>
Universal number international
prefix
*You might be charged a domestic call fee according to the call rate for
the country you stay.
*For international call access codes for major countries and universal number
international prefix, refer to DOCOMO International Services website.
Samples
Sony Mobiles Communications Japan, Inc
Inquiries: Customer support center (In Japanese only)
or your manners!
From part of IP phones,
Please confirm the phone number before you dial.
(Business hours: Weekdays 10:00 to 18:00,
Saturday/Sunday/National holidays 10:00 to 17:00)
Website http://www.sonymobile.co.jp/
Li-ion 00
(No prefix) 113 (toll free)
0120-800-000 (toll free)
-81-3-6718-1414* (toll free)
-8005931-8600*
0120-111-156
Available also from
mobile phones, IP phones.
0466-31-2516
Sales: NTT DOCOMO, INC.
Manufacturer: Sony Mobile
Communications Japan, Inc
12.07 (1st Edition) 1265-0305.1
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