Contacting Customer Support - Epson Expression 1680 Reference Manual

Contacting Customer Support

If your EPSON product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance or contact the dealer where you purchased your
product.
Customer support will be able to help you much more quickly if
you give them the following information.
Product serial number
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product
software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you
normally use with your product
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Maintenance and Troubleshooting