Cisco 7962G Administration Manual page 137

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description
IP address released The phone has been
configured to release its IP
address.
Load Auth Failed The phone could not load a
configuration file.
Load ID incorrect Load ID of the software file is
of the wrong type.
Load rejected HC The application that was
downloaded is not compatible
with the phone's hardware.
Load Server is invalid Indicates an invalid TFTP
server IP address or name in
the Load Server option.
No default router DHCP or static configuration
did not specify a default
router.
OL-12641-01
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
Possible Explanation and Action
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
"Network Configuration Menu" section on
page 4-5 for details.
Check that:
A good version of the configuration file
•
exists on the applicable server.
• The phone load file being downloaded
has not been altered or renamed.
• The phone load type is compatible; for
example, you cannot place a DEV load
configuration file on a REL-signed
phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the load
ID is entered correctly.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer
phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Re-enter the load
displayed on the phone. See the
Versions Screen" section on page 7-11
verify the phone setting.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or
name from which the phone firmware can be
retrieved for upgrades on the phones.
Check the Load Server entry (from Cisco
Unified Communications Manager
Administration choose Device > Phone).
If the phone has a static IP address, verify
•
that the default router has been
configured. See the "Network
Configuration Menu" section on page 4-5
section for details.
• If you are using DHCP, the DHCP server
has not provided a default router. Check
the DHCP server configuration.
Status Menu
"Firmware
to
7-7