Producing A Support Ticket - HP Integrity rx2600 Getting Started Manual

Troubleshooting
2–16

producing a support ticket

To produce a complete record of your system's configuration and test
results, you must create a Support Ticket. This is a simple text file that
contains essential information and is designed to assist your local or
HP Support Agent.
To produce a Support Ticket, from the
Menu:
1. Start e-DiagTools and select
main menu.
2 - Run e-DiagTools Basic System Test (BST)
2. Select
run the basic diagnostics on your system if you have not already
done so.
e-DiagTools scans your system. The Configuration Description
displays on the screen when the configuration detection phase
is complete.
2 - Continue Test
3. Select
test. The results will display on the screen. For example:
**********************************************
e-Diagtools for IPF
Hewlett-Packard Company, 2002
Test Results
Tests passed. No errors found.
If you still experience problems with your system, try
the following:
1. Power off and restart your system.
2. Update the system's firmware.
3. Back up your data and contact your HP Support Agent
for more advice.
1-Help 2-Advanced 3-Exit 4-Support Ticket
HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide
Welcome to e-DiagTools
Run eDiagTools for IPF
to run the rest of the basic diagnostics
rev. A.01.39
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