Dell PowerEdge R620 Owner's Manual
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Dell PowerEdge R620 Owner's Manual

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Dell PowerEdge R620
Owner's Manual
Regulatory Model: E16S Series
Regulatory Type: E16S001

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Summary of Contents for Dell PowerEdge R620

  • Page 1 Dell PowerEdge R620 Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................11 LCD Panel Features ..............................12 Home Screen ..............................12 Setup Menu ............................... 13 View Menu ..............................13 Diagnostic Indicators ..........................14 Hard-Drive Indicator Patterns ........................15 Back-Panel Features And Indicators ..............................18 NIC Indicator Codes ............................
  • Page 4 ............................34 Boot Manager Screen ............................... 34 UEFI Boot Menu ..........................34 Embedded System Management ..............................34 iDRAC Settings Utility ........................35 Entering The iDRAC Settings Utility ........................35 Changing The Thermal Settings 3 Installing System Components....................37 .............................. 37 Recommended Tools ............................. 37 Front Bezel (Optional) ..........................37 Removing The Front Bezel ..........................38...
  • Page 5 .......................... 60 Removing An Expansion Card ........................... 61 Installing An Expansion Card ........................61 Removing Expansion-Card Risers ........................63 Installing Expansion-Card Risers ................................63 SD vFlash Card ...........................63 Replacing An SD vFlash Card ............................64 Internal Dual SD Module ......................64 Removing The Internal Dual SD Module ......................
  • Page 6 Troubleshooting Expansion Cards ..........................110 Troubleshooting Processors 5 Using System Diagnostics..................... 111 ............................111 Dell Online Diagnostics ........................111 Dell Embedded System Diagnostics ..................111 When To Use The Embedded System Diagnostics ....................111 Running The Embedded System Diagnostics ........................... 112 System Diagnostic Controls 6 Jumpers And Connectors......................
  • Page 7 7 Technical Specifications....................... 117 8 System Messages........................123 ..............................123 LCD Messages ..........................123 Viewing LCD Messages ..........................123 Removing LCD Messages ............................123 System Error Messages ...............................139 Warning Messages ............................139 Diagnostic Messages ..............................139 Alert Messages 9 Getting Help..........................141 ..............................141 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators—8 Hard Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.
  • Page 10 Hard drives (8) Up to eight 2.5 inch hot-swappable hard drives. Up to four 2.5 hot-swappable hard drives and up to two 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs). Figure 2. Front-Panel Features and Indicators—10 Hard Drive System Item...

  • Page 11: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. Used to troubleshoot software and device driver errors NMI button when running certain operating systems.

  • Page 12: Home Screen

    Figure 3. LCD Panel Features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed •...

  • Page 13: View Menu

    Option Description Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is useful when trying to match an LCD message with an SEL entry. Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format.

  • Page 14: Hard-Drive Indicator Patterns

    Temperature indicator Condition Corrective Action The indicator blinks Ensure that none of the following conditions exist: amber if the system • A cooling fan is removed or has failed. experiences a • System cover, cooling shroud, EMI filler panel, memory- thermal error (for module blank, or back-filler bracket is removed.

  • Page 15: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green two Identifying drive or preparing for removal times per second Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, Predicted drive failure and off...
  • Page 16 Item Indicator, Button, or Icon Description Connector iDRAC7 Enterprise port Dedicated management port. NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. Serial connector Allows you to connect a serial device to the system. PCIe expansion card slot Allows you to connect a PCIe expansion card.
  • Page 17 Item Indicator, Button, or Icon Description Connector 8 Hard Drive When one of these buttons is System pressed, the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off.

  • Page 18: Nic Indicator Codes

    NIC Indicator Codes Figure 7. NIC Indicator 1. link indicator 2. activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 19: Other Information You May Need

    Figure 9. DC Power Supply Status Indicator 1. DC power supply status indicator Power Indicator Condition Pattern Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply.
  • Page 20 • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 21: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: Memory Settings Screen

    Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
  • Page 25 By default, the option is set to Disabled. Dell Controlled Turbo Helps in controlling Turbo engagement. By default, the option is set to Disabled. This feature is also referred to as Dell Processor Acceleration Technology (DPAT).

  • Page 26: Sata Settings Screen

    Menu Item Description Family-Model- Displays the family, model and stepping of the processor as defined by Intel. Stepping Brand Displays the brand name reported by the processor. Level 2 Cache Displays the total L2 cache. Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor.

  • Page 27: Integrated Devices Screen

    Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller Controller option is set to Enabled. User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports.

  • Page 28: Serial Communications Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 29: System Security Screen

    Menu Item Description C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled. Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/ Mwait option is set to Enabled for all system profiles, except Custom.

  • Page 30: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 31: Assigning A System And/Or Setup Password

    System password This is the password that you must enter before you can boot your system. Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system.

  • Page 32: Deleting Or Changing An Existing System And/Or Setup Password

    Deleting Or Changing An Existing System And/Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password if the Password Status is Locked.

  • Page 33: Entering The Uefi Boot Manager

    • If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. • You cannot disable or change an existing system password. NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.

  • Page 34: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 35: Entering The Idrac Settings Utility

    Entering The iDRAC Settings Utility Turn on or restart the managed system. Press <F2> during Power-on Self-test (POST). In the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed. Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system. 1.

  • Page 37: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 38: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40 Figure 12. Inside the System—8 Hard Drive System 1. control panel assembly 11. storage controller card 2. cable securing clip 12. network daughter card cooling shroud 3. cooling fans (7) 13. DIMMs (24) 4. cable securing bracket 14. heat sink for processor 2 5.

  • Page 41: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 43 The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green.

  • Page 44: General Memory Module Installation Guidelines

    Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Operating Frequency (in MT/s)

  • Page 45: Mode-Specific Guidelines

    • Memory modules of different sizes can be mixed provided that other memory population rules are followed (for example, 2 GB and 4 GB memory modules can be mixed). • Populate four DIMMs per processor (one DIMM per channel) at a time to maximize performance. •...

  • Page 46: Sample Memory Configurations

    • Memory modules must be identical in size, speed, and technology. • DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs - for example, A1 with A2, A3 with A4, A5 with A6, and so on.
  • Page 47 System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11.

  • Page 48: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 49 To release the memory-module blank from the socket, simultaneously press the ejectors on both ends of the memory module socket. CAUTION: Handle each memory module only on the card edges, making sure not to touch the middle of the memory module or metallic contacts. To avoid damaging the memory module, handle only one memory module at a time.

  • Page 50: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Hard Drives

    1. memory module 2. memory-module ejectors 3. memory-module socket alignment key 4. memory-module alignment key NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket align with the levers on the other identical sockets that have memory modules installed. Repeat step 4 through step 7 of this procedure to install the remaining memory modules.

  • Page 52: Installing A 2.5 Inch Hard-Drive Blank

    Figure 19. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 53: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Replacing The Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 59 Table 3. Systems Supporting Three PCIe Expansion Cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width Processor 2 Low Profile Half Length Processor 2 Low Profile Half Length Processor 1 Low Profile Half Length NOTE: Both the processors must be installed to use riser 1 slots. Table 4.

  • Page 60: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 62 Figure 26. Removing and Installing the Expansion Card Riser 1 1. expansion-card riser 1 4. riser guide back (left) 2. expansion card 5. connector 3. riser guide back (right) Figure 27. Removing and Installing the Expansion Card Riser 3...

  • Page 63: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Removing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing The Integrated Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 71 Figure 31. Removing and Installing the Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab.
  • Page 72 Figure 32. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 4. processor socket-release lever 2. processor socket-release lever 5. open-lock symbol 3. processor 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 73: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Power Supplies

    Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 75: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Wiring Instructions For A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 78 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 79: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 80: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 81: Removing The Power Supply Blank

    Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.
  • Page 82 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Hard-Drive Backplane

    8–Hard Drive 2.5 inch (x8) SAS/SATA backplane or System Supports 2.5 inch (x4) SAS/SATA backplane or 2.5 inch (x4) SAS/SATA and 2.5 inch (x2) Dell PowerEdge Express Flash (PCIe SSD) backplane 10–Hard Drive 2.5 inch (x10) SAS/SATA backplane System Supports...

  • Page 84: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 Figure 42. Cabling Diagram—2.5 Inch (x4) Systems 1. cable retention bracket 4. SAS connector on system board 2. system board 5. SAS backplane 3. integrated storage controller card...
  • Page 86 Figure 43. Removing and Installing the 2.5 Inch (x4 SAS Hard-Drive and x2 Dell PowerEdge Express Flash [PCIe SSD]) Backplane 1. backplane signal cable 6. release tabs (2) 2. PCIe A cable 7. SAS B cable 3. backplane signal cable 8.
  • Page 87 Figure 44. Cabling Diagram—Systems With the 2.5 Inch (x4 SAS and x2 PCIe SSD) Hard-Drive Backplane 1. cable retention bracket 5. SAS connector on system board 2. system board 6. SAS and PCIe SSD backplane 3. PCIe SSD card 4. integrated SAS controller card Figure 45.
  • Page 88 1. backplane signal cable 4. release tabs (2) 2. backplane power cable 5. SAS B cable 3. SAS A cable Figure 46. Cabling Diagram—2.5 Inch (x8) Systems 1. cable retention bracket 4. SAS connector on the system board 2. system board 5.
  • Page 89 Figure 47. Cabling Diagram—2.5 Inch (x8) Systems 1. cable retention bracket 2. system board 3. SAS controller card 4. SAS backplane Figure 48. Removing and Installing the 2.5 Inch (x10) Hard-Drive Backplane...
  • Page 90 1. SAS backplane 6. SAS cables (2) 2. backplane power cable 7. release tabs (2) 3. SD signal cable 8. hard-drive connector 4. backplane signal cable 5. SD card socket Figure 49. Cabling Diagram—2.5 Inch (x10) Systems 1. cable retention bracket 4.

  • Page 91: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The Control Panel Board-8 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Removing The Control Panel-8 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing The Control Panel-8 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Installing The Control Panel-10 Hard Drive System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Installing The Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 99 a. mini SAS cable connector b. metal tab c. connector on the system board Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and lift the system board out of the chassis.

  • Page 100: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting A Serial I/O Device

    Power down all attached USB devices and disconnect them from the system. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.

  • Page 103: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 112: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 113: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 6. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 114: System Board Connectors

    System Board Connectors Figure 55. System Board Connectors and Jumpers Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_BP0 Hard-drive backplane power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_RIPS Redundant internal persistent storage unit connector J_NDC...
  • Page 115 Item Connector Description J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector TOUCH POINT Touch point for holding system board J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE...

  • Page 116: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 2 (Slot 1) One half-height, half-length x8 link or one half- height, half-length x16 link...
  • Page 118 6–hard-drive systems Up to four 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drives and up to two 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) 8–hard-drive systems Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, or Nearline SAS hard drives 10–hard-drive systems...
  • Page 119 GPU is not supported. • LRDIMM is not supported. • 130 W (4 core) processor is not supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported.
  • Page 120 Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and 20 °C/h (36 °F/h) Storage) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on...
  • Page 121 Environmental NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate the environmental conditions that are causing the damage and/or failures.

  • Page 123: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 124 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 125 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 126 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 127 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected.
  • Page 128 Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 129 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 130 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 131 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 132 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 133 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 134 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 135 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 136 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 137 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 138 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 139: Warning Messages

    Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 141: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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