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The following topics can help you clear misfeeds or jams.
Paper misfeeds or multiple sheets feed
Make sure:
Your paper is recommended for inkjet printers.
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The edges of your paper are not curled.
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A piece of paper from a previous print job is not jammed.
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You do not load too many sheets of paper. Depending on the weight of the paper, you can load up to:
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150 sheets of plain paper
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10 transparencies, envelopes, or cards
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25 labels
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You do not force the paper into printer.
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The paper guide does not cause the paper to bow.
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The printer is on a flat, level surface.
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The printer settings you have chosen are correct for the type of document you are printing.
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The paper is against the right side of the paper tray.
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Printer does not feed envelopes or specialty media
Make sure:
Your printer feeds paper without problems. Load the envelopes or specialty media vertically against the right side of the paper tray. Squeeze and slide
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the paper guide to the left edge of the envelopes or specialty media.
You select the appropriate envelope or specialty media size and the appropriate paper type from the Paper Setup tab of Print Properties.
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You are using a specialty media or envelope size supported by your printer. For help, see
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Your software is designed to print envelopes. For help, check your software documentation.
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The envelope or specialty media is not jammed.
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Printer has a paper jam
If the paper is lodged too far into printer and cannot be removed:
1. Turn the printer off.
2. Turn the printer back on.
If the printer does not automatically eject the page:
a. Turn the printer off.
b. Pull firmly on the paper to remove it.
If you cannot reach the paper, raise the front cover, pull the paper out, and then close the front cover.
c. Turn the printer on.
NOTE:
Do not force the paper into the printer.
Solving print quality problems
Loading
paper.
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