Cisco Catalyst 4500 Series Datasheet page 10

Table 12.
Warranty duration
End-of-life policy
Hardware replacement
Effective date
Cisco Technical Assistance
Center (TAC) support
Cisco.com access
1
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Cisco and Partner Services for Expanding the Borderless Network
Encourage Borderless Networks innovation, optimize operational efficiencies, establish business flexibility, and
gain competitive advantage using intelligent, personalized services from Cisco and our partners. Through a
discovery process that begins with understanding your business objectives, we help you integrate the next-
generation Cisco Catalyst 4500-E Series Switches into your architecture and incorporate network services onto
that platform. Sharing knowledge and leading practices, we support your success every step of the way as you
deploy, absorb, manage, and scale new technology.
For additional information about Cisco services, visit www.cisco.com/go/services.
Adding a Cisco technical services contract to your device coverage provides benefits not available with warranty,
including access to the Cisco TAC, a variety of hardware replacement options to meet critical business needs,
updates for licensed Cisco IOS
support tools. Choose from a flexible suite of support services designed to meet your business needs and help
you maintain high-quality network performance while controlling operating costs. Table 13 shows the Cisco
technical services available for Cisco Catalyst 4500-E Series Switches.
For information about Cisco Technical Services, visit www.cisco.com/go/ts.
Table 13.
Technical Services
Cisco SMARTnet
● Twenty-four-hour global access to the Cisco TAC
● Unrestricted access to the extensive Cisco.com resources, communities, and tools
● Next-business-day, 8 x 5 x 4, 24 x 7 x 4, and 24 x 7 x 2 advance hardware replacement
● Ongoing operating system software updates within the licensed feature set
● Proactive diagnostics and real-time alerts on Smart Call Home-enabled devices
Cisco Smart Foundation Service
● Next-business-day (NBD) advance hardware replacement as available
● Business hours access to SMB TAC (access levels vary by region)
● Access to Cisco.com SMB knowledge base
● Online technical resources through Smart Foundation Portal
● Operating system software bug fixes and patches
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Limited Lifetime Hardware Warranty
Cisco Limited Lifetime Hardware Warranty
As long as the original end user continues to own or use the product.
In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the
announcement of discontinuance.
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 business
days after receipt of the return materials authorization (RMA) request and confirmation that a replacement part is
appropriate response. Actual delivery times may vary depending on customer location.
Hardware warranty commences from the date of shipment to the customer (and in case of resale by a Cisco
reseller, not more than 90 days after original shipment by Cisco).
None
Warranty allows guest access only to Cisco.com.
®
Software, and registered access to the extensive Cisco.com knowledge base and
Cisco Technical Services for Cisco Catalyst 4500-E Series Switches
®
Service
1
2
and onsite parts replacement and installation available
1
Page 10 of 11