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User's Guide
❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
"Cleaning the Print Head" on page 67
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❏ Run the Print Head Alignment utility.
"Aligning the Print Head" on page 68
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❏ If the paper is smeared with ink after printing, clean the interior of the product.
"Cleaning the interior of the product" on page 74
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❏ If there is problem with copy quality, clean the surface of the scanner glass.
"Cleaning the exterior of the product" on page 73
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❏ If you have not used the product for a long time, use the Power Ink Flushing utility.
"Replacing Ink inside the Ink Tube" on page 70
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Miscellaneous Printout Problems
Incorrect or garbled characters
❏ Clear any stalled print jobs.
"Canceling printing" on page 31
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❏ Turn off the product and computer. Make sure the product's interface cable is securely plugged in.
❏ Uninstall the printer driver, then reinstall it.
"Uninstalling Your Software" on page 77
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Incorrect margins
❏ Make sure that the paper is loaded into the rear paper feed correctly.
"Loading Paper and Envelopes" on page 19
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❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the
page.
"Printable area" on page 104
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❏ Make sure the printer driver settings are appropriate for the paper size you are using.
For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog box or Print dialog box.
❏ Uninstall the printer driver, then reinstall it.
"Uninstalling Your Software" on page 77
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Printout has a slight slant
❏ Make sure that the paper is loaded into the rear paper feed correctly.
"Loading Paper and Envelopes" on page 19
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Troubleshooting for Printing/Copying
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Table of Contents
Troubleshooting
