Dell PowerVault Storage Area Network Administrator's Manual

Dell dr series system administrator's guide
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Dell DR Series System
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  • Page 1 Dell DR Series System Administrator Guide...
  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...
  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 Introduction to the DR Series System..................9 ....................9 About the DR Series System GUI Documentation ..........................9 Other Information You May Need ............................10 Source Code Availability 2 Understanding the DR Series System..................11 ...........................12 About the DR Series System ........................12 Drive and Available Physical Capacities .............................13...
  • Page 4 ........................33 Interacting with the DR Series System ..................33 Networking Preparations for the DR Series System .....................34 Connections for Initializing a DR Series System ..........................34 Initializing the DR Series System ....................35 Default IP Address and Subnet Mask Address ..........................36 Local Console Connection ............................37 iDRAC Connection .....................38...
  • Page 5 ......................75 Managing the DR Series System Password ........................75 Modifying the System Password ......................75 Resetting the Default System Password ........................76 Shutting Down the DR Series System ..........................76 Rebooting the DR Series System ........................76 Configuring Compression Level Settings ........................77 Configuring Active Directory Settings ......................78 Configuring Local Workgroup Users Settings ..........................79...
  • Page 6 ............102 DR Series System and the Capacity-Storage Savings-Throughput Panes ..........................102 System Information Pane .............................103 Monitoring System Alerts ........................103 Using the Dashboard Alerts Page ..........................103 Viewing the System Alerts ............................104 Monitoring System Events ....................104 Using the Dashboard to Display System Events .......................105 Using the Dashboard Events Option ............................105...
  • Page 7 Installing the OST Plug-In for Backup Exec on Windows .................134 Installing the OST Plug-In for NetBackup on Windows .....................134 Uninstalling the Dell OST Plug-In for Windows ..................135 Installing the OST Plug-In for NetBackup on Linux ....................136 Uninstalling the Dell OST Plug-In for Linux ................136...
  • Page 8 About the DR Series System Support Mode ......................170 Scheduling DR Series System Operations ..........................171 Creating a Cleaner Schedule .........................172 Displaying Cleaner Statistics 10 Getting Help..........................173 ..........................173 Before Contacting Dell Support ..............................174 Contacting Dell 11 Supported Ports in a DR Series System................175...
  • Page 9: Introduction To The Dr Series System

    Introduction to the DR Series System The DR Series system documentation contains topics that explain how to use the Dell DR Series system to perform data storage operations and manage storage and replication containers. The DR Series system topics introduce and describe the DR Series system graphical user interface (GUI) that you can use to manage your backup and replication operations.
  • Page 10: Source Code Availability

    NOTE: Always check for release notes on support.dell.com/manuals and read the release notes first because they contain the most recently documented information about known issues with a specific product release.
  • Page 11: Understanding The Dr Series System

    NOTE: The 300 Gigabyte (GB) drive capacity (2.7 TB) version of the DR Series system does not support the addition of expansion shelf enclosures. Using Dell deduplication and compression algorithm technology, this system can achieve data reduction levels ranging from 10:1 to 50:1. This reduction in data results in less incremental storage needs and a smaller backup footprint. By removing redundant data, the system provides deduplication and compression that delivers: •...
  • Page 12: About The Dr Series System

    About the DR Series System The Dell DR Series system is a solution designed to reduce your backup data footprint using a number of comprehensive backup and deduplication operations that optimize storage savings. Collectively, the DR Series system comes in two types: •...
  • Page 13: Internal Drive Capacity

    • DR4100 system—which consists of preinstalled DR4000 system software on an modified Dell R720xd appliance platform. Internal Drive Capacity The capacity values listed in Table 1 represent the internal drive and available physical capacities that have been adjusted for the associated overhead in the DR4000/DR4100 system releases.
  • Page 14 the best results for routine and repeated data backups of structured data. Block-level deduplication works efficiently where there are multiple duplicate versions of the same file. This is because it looks at the actual sequence of the data– the 0s and 1s–that comprise the data. Whenever a document is repeatedly backed up, the 0s and 1s stay the same because the file is simply being duplicated.
  • Page 15 During replication, the system processes data storage requests from a specified source to a specified destination (also known as a target) that acts as a replica of the original source data. NOTE: Starting with Release 2.0, the DR Series system software includes version checking that limits replication only between other DR Series systems that run the same system software release version (DR Series systems running Release 2.0.x software can only replicate with other DR Series systems that run the same release system software).
  • Page 16: Data Deduplication And Compression

    DR Series system software. Based on technology that is now part of the Dell Fluid Data Architecture, the DR Series systems provide a key component that performs backup, recovery, and data protection operations.
  • Page 17: Replication

    DR Series system provides data deduplication and compression support for four data capacity points: 35 Terabytes (TB), 70 TB, 130 TB, or 270 TB. Dell DR Series NOTE: For a complete list of supported DMAs in the 2.0 release of the DR Series system, see the System Interoperability Guide for details.
  • Page 18: Reverse Replication

    One system acts as the source and the other as a target in this replication pair (for example, acme-west and acme-east). When this type of relationship exists between distinct containers on two distinct DR Series systems, it can be considered bidirectional in the sense that: •...
  • Page 19: Reverse Replication: Alternate Method

    Delete the replication relationship and re-create a replication relationship (restoring original source and target destinations). Under this scenario, a fraction of the data to be recovered is sent across the WAN link. This could speed up a remote restore significantly. However, there are some downsides to this type of scenario: •...
  • Page 20: Cifs

    SMB that was originally developed and used by Microsoft. NOTE: The DR Series system does not currently support the Server Message Block (SMB), version 2.0. NOTE: For details on CIFS feature restrictions, see the Dell DR Series System Interoperability Guide , at support.dell.com/manuals. CIFS ACL Support Starting with the DR4000 system Release 1.1, the DR Series system software supports the use of access control lists...
  • Page 21: Existing Containers (Pre-1.1 Release)

    default ACL is the same as that which would be created by a Microsoft Windows 2003 Server. Therefore, these new containers with the default ACL support the following permission types: NOTE: Any user that is part of BUILTIN\Administrators can edit ACLs on CIFS shares. The local DR Series system administrator is included in the BUILTIN\Administrators group.
  • Page 22: Unix Permissions Guidelines

    NOTE: Dell recommends that administrators apply a set of permissions to existing containers that are similar to the way defaults are set for new containers. However, careful consideration needs to be given about granting access that addresses any specific security needs for individual users.
  • Page 23: Openstorage Technology (Ost): Dr Series System

    OST via the Dell OST plug-in allows NetBackup and Backup Exec to take full advantage of such DR Series system features as data deduplication, replication, and energy efficiency. DR Series systems can access the OpenStorage API code through the plug-in, which can be installed on the media server platform choice you make (Windows or Linux).
  • Page 24: Openstorage Technology (Ost) Api

    Supports different retention policies between source and replica NOTE: This capability to use OST, also known as DR Rapid Data Access within Dell, adds tighter integration with backup software applications, such as the two Symantec OpenStorage-enabled backup applications supported in this release: NetBackup and Backup Exec.
  • Page 25: Software Components And Operational Guidelines

    Backup Exec: version 2010 Release 3 (Windows 2008 R2, 64–bit), and 2012 (Windows 2008 R2, 64–bit). NOTE: The Dell DR Series system licensing is all-inclusive, so that no additional Dell licensing is required to use OST or the optimized duplication capability. The Dell OST plug-in that gets installed on a supported Linux or Windows media server platform is a free download from Dell.
  • Page 26: Dr Series System And Data Operations

    DR Series System and Data Operations Data is stored and resides on the Dell DR Series system, a two-rack unit (RU) appliance, which comes preinstalled with the system software. Starting with the 2.0 release. the DR Series system comes in two types: •...
  • Page 27: Dr Series Expansion Shelf

    1 Terabyte (TB), 2 TB, or 3 TB hard drive capacities. The physical disks in each expansion shelf are required to be Dell-certified Serial Attached SCSI (SAS) drives, and the physical drives in the expansion shelf uses slots 1–11 configured as RAID 6, with slot 0 being a global hot spare (GHS).
  • Page 28: Understanding About Adding A Dr Series Expansion Shelf

    Understanding About Adding a DR Series Expansion Shelf The 2.0 release of the DR Series system appliance allows you to connect up to two Dell PowerVault MD1200 data storage expansion shelf enclosures to provide additional data storage capacity beyond the capacity of the basic DR Series system.
  • Page 29: Dr Series - Expansion Shelf Cabling

    Make sure that the Dell MD1200 front panel selector switch is set to its Unified mode (with the switch set to its “up” position, indicated by a single Volume icon). Figure 1 shows the SAS In ports on the Enclosure Management Module (EMM) on the rear of the Dell MD1200.
  • Page 30: Adding A Dr Series System Expansion Shelf

    Series System - Expansion Shelf Cabling). • Add and activate the expansion shelf enclosure using the Storage page (which is explained in this topic). • Install the Dell license for expansion shelf enclosures (for information, see Installing an Expansion Shelf License).
  • Page 31 To add an expansion shelf enclosure to a DR Series system, complete the following: Click Storage in the navigation panel. The Storage page is displayed (this step assumes that you completed all expansion shelf enclosure cable connections). In the Physical Storage pane, click Add in the Configured column of the Physical Storage summary table that Not Configured is the displayed State for the enclosure).
  • Page 33: Setting Up The Dr Series System

    Network: An active network is available using Ethernet cables and connections. NOTE: If your DR Series system is equipped with a 1-GbE NIC, Dell recommends using CAT6 (or CAT6a) copper cabling. If your DR Series system is equipped with a 10-GbE NIC, Dell recommends using CAT6a copper cabling.
  • Page 34: Connections For Initializing A Dr Series System

    Supported Ports in a DR Series System. NOTE: For the latest details about supported hardware and software for the Dell DR Series system, see the Dell DR Series System Interoperability Guide at support.dell.com/manuals. NOTE: For information about ports needed for OST operations, see Understanding OST.
  • Page 35: Default Ip Address And Subnet Mask Address

    As a result, if your network does not support DHCP or if you cannot reserve an IP address for the specific MAC addresses of the DHCP network interface cards (NICs), then Dell recommends that you use the local console connection method and the Initial System Configuration Wizard.
  • Page 36: Local Console Connection

    Local Console Connection To configure a local console connection, you must make the following two rear chassis cable connections: • VGA port and your video monitor • USB port and your keyboard To make local console cable connections for the DR4000 and DR4100 system appliances, complete the following: (DR4000 system appliance) Locate the VGA monitor port and the USB ports on the back of your system.
  • Page 37: Idrac Connection

    If the DR4100 system is using the two 10–GbE ports, these ports reside on the NDC. iDRAC Connection The iDRAC connection requires a network connection between the integrated Dell Access Control (iDRAC) management port on the DR Series system and another computer running the iDRAC remote console session in a supported browser.
  • Page 38: Logging In And Initializing The Dr Series System

    For information on how to configure the iDRAC, see the Dell RACADM Reference Guides at support.dell.com/manuals Accessing iDRAC6/iDRAC7 Using RACADM. When the Dell DR Series System splash screen is displayed, you are ready to begin initialization using the DR Series system CLI login process. For more information, see Logging in and Initializing the DR Series System.
  • Page 39: Accessing Idrac6/Idrac7 Using Racadm

    RACADM Reference Guides for iDRAC , the Integrated Dell Remote Access Controller 6 For more information, see the (iDRAC6) User Guide , or the Integrated Dell Remote Access Controller 7 (iDRAC7) User Guide that are available at support.dell.com/manuals. Logging in Using a Web Interface...
  • Page 40 The Customer Registration and Notification page is displayed. Before you can begin using the DR Series system graphical user interface (GUI), you need to properly register the system with Dell. In addition, this page also allows you to sign up for notifications about appliance alerts and system software updates. For more information, see Registering a DR Series System.
  • Page 41 In Bonding, select the Mode choice from the drop-down list (ALB or 802.3ad). Dell recommends that you verify the system can accept your bonding selection type. The connection will be lost unless it is correctly configured. For more information, see Configuring Networking Settings.
  • Page 42 Configuring System Date and Time Settings. NOTE: Dell recommends using NTP when the DR Series system is part of a workgroup and not part of an domain. When the DR Series system is joined to a domain, such as the Microsoft Active Directory Services (ADS) domain, NTP is disabled.
  • Page 43 Click Dashboard in the navigation panel, The DR Series system main window consists of the following components: – Navigation panel – System Status bar – System Information pane – Command bar...
  • Page 44: Registering A Dr Series System

    Displaying System Alerts. • Notify me of DR4000 software updates NOTE: If this check box is selected, you are notified by Dell about any new system software upgrades or maintenance releases. For more information, see Software Upgrade Page and Options.
  • Page 45: Enabling Active Scripting In Windows Ie Browsers

    NOTE: DR4000 systems that run system software versions earlier than 2.0 that later upgrade to the 2.0 release will see this screen display when logging into the DR Series system following the upgrade process. To register a DR Series system, complete the following: In Contact Name, enter the name of the DR Series system contact.
  • Page 46: Disabling The Compatibility View Settings

    Disabling the Compatibility View Settings To disable the Compatibility View settings of the IE web browser you are using to log in to access the DR Series system graphic user interface (GUI), complete the following: NOTE: This procedure describes how to disable the Compatibility View settings to ensure there is no conflict between different versions of the Microsoft Internet Explorer (IE) web browser you use to access the DR Series system.
  • Page 47: Understanding The Dashboard Options

    • Using the Dashboard Alerts Page • Using the Dashboard Events Option • Using the Dashboard Page to Monitor System Health • Using the Dashboard to Display System Events Understanding the Dashboard Options The DR Series system provides a mechanism for viewing and accessing the latest information about the system as soon as you log in.
  • Page 48: Health

    • In Event Severity, select the event severity to search for from the options in pull-down list: ALL, CRITICAL, WARNING, and INFO. • In Message Contains, enter the word or string of words to search for in the events message text (the DR Series system performs a case-insensitive match based on your entry).
  • Page 49 Health Page: DR4100 System Figure 2 Health Page (DR4100 System and Components) By default, the System tab is displayed first, and it lists the following attributes for each of its hardware components: DR Series System Components In the System tab on the Health page, the following images and System Hardware Health table display the status of the system components (for specific locations, see Figures 1 and 2).
  • Page 50 All system hardware components are listed in the System Hardware Health pane by component name, status, and other attributes. The following table identifies the component status by one of three color-coded icons that reflect its state. Icon Description This color code icon indicates that the component status is operating at an optimal state. This color code icon indicates that the component status is a operating under a warning state (a non-critical error has been detected).
  • Page 51: Usage

    Usage To display the Usage page, click Dashboard → Usage. The Usage page consists of options, pull-down lists, and tabs that let you filter the DR Series system usage statistics that you want to view, which include: • Latest Range and Display last...—these options display system usage details for based whether you select Latest Range or Time Range.
  • Page 52: Viewing A Specific Time Range

    Viewing a Specific Time Range The Usage page lets you filter the system usage statistics you want to view. To view a specific Time Range, complete the following: NOTE: The Usage page also displays the Current Time Zone in use for the system. Click the Time Range option.
  • Page 53: Statistics: Container Page

    NOTE: If you click All, this displays system usage defined by the range and display options you select, and the file system protocols you have configured. To view all of the displayed usage categories, use the scroll bar on the right-hand side of the page.
  • Page 54 tab displays a Duplication Statistics pane with the following Inbound and Outbound categories: Bytes Copied (logical), Bytes Transferred (actual), Network Bandwidth Savings, Current Count of Active Files, and Replication Errors. In addition, this tab also displays a Recent Number of Optimized Copies table, that lists the file name, peer IP, peer ID, logical bytes to send, replication rate, savings, and replicated at location.
  • Page 55 Replication Status Pane This pane contains the following fields: • Peer State (for example, online) • Replication State (for example, INSYNC) • Replication Average Transfer Rate (for example, 1005 KiB/s) • Replication Peak Transfer Rate (for example, 2253 KiB/s) • Network Average Transfer Rate (for example, 2024 KiB/s) •...
  • Page 56 OST connection type container in the Container Name pull-down list, and select the Duplication tab. The Duplication Statistics pane displays the following statistics types: • Inbound: – Bytes Copied (logical): displayed in bytes – Bytes Transferred (actual): displayed in bytes –...
  • Page 57: Statistics: Replication Page

    • Bytes Transferred • Network Savings (in percentage) For more information, see Monitoring Container Statistics. Statistics: Replication Page To display the Statistics: Replication page, click Dashboard → Statistics: Replication. This page lets you view and monitor statistics for replication containers or peer DR Series systems that you select, and consists of two main panes: •...
  • Page 58: Storage Page And Options

    Raw Size (storage capacity listed in Gigabytes or Terabytes) – % Used (represents the percent of capacity used) – Service Tag (tag is a unique 7–digit Dell ID) – Configured (status is listed as yes, no, add, or detect) –...
  • Page 59: Understanding The Storage Options

    Understanding the Storage Options The DR Series system provides a mechanism for storing backed up and deduplicated data that has been ingested by the system into easily accessible storage containers. The DR Series system graphical user interface (GUI) simplifies the process for storing this type of data via its system storage processes.
  • Page 60: Replication Page

    NOTE: Use Select to identify the container on which you want to perform an action. For example, click Select, and click Display Statistics to display the Statistics: Container page for the container you selected. Replication Page To display the Replication page, click Storage → Replication. The Replication page displays the number of source replications, the names of the local and remote containers, the peer state, and the bandwidth selected per container.
  • Page 61 • Number of OST Clients—lists number of OST clients • Name—lists each client by name • Plug-In—lists the plug-in type installed on each client • Backup Software—lists the backup software used with each client • Idle Time—lists the idle time (non-activity) for each client •...
  • Page 62: About The Schedules Page And Options

    NOTE: If an OST client has four or more CPUs, it is considered to be dedupe-capable. However, the OST client operating mode depends upon how it is configured in the DR Series system (Dedupe is the default OST client mode). If the administrator did not configure an OST client to operate in a specific mode and it is dedupe-capable, it will run in the Dedupe mode.
  • Page 63: Setting A Cleaner Schedule

    NOTE: Replication schedules can only be set on individual replication-enabled source containers. NOTE: Starting with Release 2.0, the DR Series system software includes version checking that limits replication only between other DR Series systems that run the same system software release version (DR Series systems running Release 2.0.x software can only replicate with other DR Series systems that run the same release system software).
  • Page 64: System Configuration Page And Options

    NOTE: Dell recommends using NTP servers when the DR Series system will be running as part of a workgroup and not joined to a domain. The use of NTP servers as a reference time source is disabled when the DR Series system is joined to a domain.
  • Page 65 you manage the users that belong to this local workgroup. To edit or delete an existing local workgroup user, click Select to identify the local user you wish to modify or delete. Email Alerts The Email Alerts pane displays the current number of email notification recipients configured for the DR Series system. The Email Alerts pane title acts as a link to the Email Alerts page: •...
  • Page 66: Understanding The System Configuration Page Options

    NOTE: Dell recommends using the Network Time Protocol (NTP) servers when the DR Series system is part of a workgroup and not part of a domain. The NTP time mode is disabled when the DR Series system is joined to an Active Directory Services (ADS) domain.
  • Page 67: Understanding The Support Page Options

    The Diagnostics page provides the Generate, Download, and Delete options. The diagnostics bundle of log files are used by Dell Support to diagnose system conditions that you report or are detected as issues during DR Series system operations.
  • Page 68 Shelf. Expansion Shelf Licenses This topic introduces the license required for adding external data storage in the form of Dell MD1200 storage arrays that are referred to as expansion shelf enclosures. Expansion shelf enclosures allow you to add supplemental data storage capacity to support DR Series system operations.
  • Page 69 up to two enclosures using the DR Series system service tag. Because the licenses are tied to the system service tag, if the internal drives are moved to another system chassis, this would require a new license. For more information about the expansion shelf enclosures, see “DR Series Expansion Shelf”...
  • Page 71: Configuring The Dr Series System Settings

    Initializing the DR Series system requires that you configure and manage a number of very important system settings. NOTE: Dell recommends that you use the Initial System Configuration Wizard to configure your DR Series system. Changing some of the system settings using the DR Series system GUI (such as bonding, MTU, hostname, IP address, and DNS) can cause issues that may affect your DR Series system GUI access.
  • Page 72 – Mode – MAC Address – MTU (maximum transmission unit) – Bonding Option – Slave Interfaces • Eth0 – – Maximum Speed – Speed – Duplex • Eth1 – – Maximum Speed – Speed – Duplex To configure new networking settings (or to change from those set using the Initial System Configuration Wizard), complete the following: Select System Configuration →...
  • Page 73 NOTE: To select the DHCP mode of IP addressing, select DHCP, and click Submit. The remaining substeps in this step only need to be completed if you selected the Static mode of IP addressing for the DR Series system. – In New IP Address, type an IP address that represents the new IP address for your system.
  • Page 74: Networking Page And Ethernet Port Values

    Contacting Dell). NOTE: Make sure that if you are using any Dell network switches that you take full advantage of the latest switch firmware upgrades and application notes. The application notes provide procedures that assist you in performing switch firmware upgrades and saving configuration files (for complete details, see support.dell.com/ and navigate to Drivers and Downloads for your system type).
  • Page 75: Managing The Dr Series System Password

    Eth2: • MAC: 00:30:59:9A:00:98 • Speed: 1000Mb/s • Max Speed: 1000baseT/Full • Duplex: Full Eth3: • MAC: 00:30:59:9A:00:99 • Speed: 1000Mb/s • Max Speed: 1000baseT/Full • Duplex: Full Managing the DR Series System Password You can manage the login password that is used when logging in to the DR Series system in two ways: •...
  • Page 76: Shutting Down The Dr Series System

    To login using the default password, type St0r@ge! , and click Login. NOTE: After you have reset the login password to its default and logged in to the DR Series system, Dell recommends for security reasons that you create a new unique login password.
  • Page 77: Configuring Active Directory Settings

    • Best—when selected, system backups gain the highest overall space savings. However, using this setting results in a corresponding longer time to complete the backup process. To configure the Compression Level setting for your system, complete the following: Select Storage → Compression Level. The Compression Level page is displayed.
  • Page 78: Configuring Local Workgroup Users Settings

    (This – In Org Unit, type a valid organizational name that meets the organization name guidelines for the ADS. is an optional field.) Click Join Domain to configure your system with these ADS settings (or click Cancel to display the Active Directory page).
  • Page 79: Configuring Email Alert Settings

    Configuring Email Alert Settings You can create and manage recipient email addresses for users to which you want to send DR Series system email alerts. The Email Alerts page contains options that let you add new, edit or delete existing recipient email addresses, and send a test message to the recipient email addresses listed in the Recipient Email Address pane.
  • Page 80: Sending A Test Message

    The Email Alerts page is displayed, and a Deleted email recipient dialog is displayed when successful. To delete additional recipient email addresses, repeat steps 4 and 5. Sending a Test Message The DR Series system provides the means for sending test messages to all configured recipient email addresses. This process lets you manage the sending of system alert messages, at which point you can verify that all of the configured email recipients received these messages.
  • Page 81: Editing Administrator Contact Information

    The Administrator Contact Information page is displayed. Click Add Contact Information on the options bar. The Add Administrator Contact Information dialog is displayed. In Administrator Name, type the name of the administrator for this appliance. In Company Name, type the company name associated with the administrator. In Email, type the email address of the administrator (using the email address format that your email system supports).
  • Page 82: Editing An Email Relay Host

    Mode—select from two types: Manual and Network Time Protocol (NTP). NOTE: Dell recommends using NTP when the DR Series system is part of a workgroup and not part of a domain. When the DR Series system is joined to a domain, such as the Microsoft Active Directory Services (ADS) domain, NTP is disabled and the DR Series system uses the domain time.
  • Page 83: Editing System Date And Time Settings

    NOTE: Dell recommends that you use the NTP mode to ensure better replication service operations when part of a workgroup. You can set or modify existing date and time settings for your DR Series system by using the Edit option in the Date and Time page.
  • Page 84: Creating Containers

    The Date and Time page is displayed, and an Enabled NTP service dialog is displayed when successful (and this was your selected mode). Creating Containers After initialization, the DR Series system contains a single default container named backup. Containers function like a shared file system, which can be assigned a connection type of None (to be defined later), NFS/CIFS, or OST (OpenStorage Technology).
  • Page 85 – To add access for a new group or user, click Add... to display the Select Users or Groups dialog. – Click Object Types..., choose the object types you want to select (Built-in security principals, Groups, or Users), and click OK. –...
  • Page 87: Managing Dr Series Storage Operations

    Managing DR Series Storage Operations This topic introduces the concept of using the DR Series system to manage all of your storage and replication operations. Storage operations can include tasks such as creating new containers, managing or deleting existing containers, moving data into containers, and displaying current container statistics. Replication operations can include such tasks as creating new replication relationships, managing or deleting existing replication relationships, starting and stopping replication, setting a replication bandwidth limit per host, displaying current replication statistics, and setting a Replication schedule.
  • Page 88 In Container Name, type the name of the container. Container names cannot exceed 32 characters in length, and can be composed of any combination of the following characters: NOTE: The DR Series system does not support the use of the following special characters in container names: /, #, or @.
  • Page 89 To change the password that allows access for the CIFS administrator user, use the authenticate --set --user administrator commands. For more information, see the Dell DR Series System Command Line Reference Guide . 10. To select a CIFS connection type, click Enable CIFS in the CIFS pane.
  • Page 90: Editing Container Settings

    – Unlimited: this defines the allowed amount of incoming raw data per container (based on the physical capacity of the container). – Size: this defines a set limit in Gibibytes (GiB) for incoming raw data allowed per container. Click Create a New Container (or click Cancel to display the Containers page). After creating the new container, the Containers page is displayed and includes a Successfully Added dialog.
  • Page 91: Deleting Containers

    Deleting Containers Before deleting a container, Dell recommends that you first carefully consider whether or not you need to preserve the data in the container. To delete an existing container that contains data, complete the following: CAUTION: Before deleting any DR Series container that contains deduplicated data, Dell recommends that you take steps to preserve this data using another means of long-term retention.
  • Page 92: Moving Data Into A Container

    Moving Data into a Container To move data into an existing DR Series system container, complete the following: Click Start → Windows Explorer → Network . The Network page is displayed, which lists all current computers. In the browser Address bar, click Network to select your DR Series hostname or IP address. The Network page is displayed, which lists all current storage and replication containers.
  • Page 93 Compression Savings (compression storage savings by percentage) • Total Savings (total storage savings by percentage) Dell DR Series System Command Line Reference For more information on DR Series system CLI commands, see the Guide . Displaying Container-Specific Statistics Using the CLI You can display the set of container-specific statistics by using the DR Series system CLI stats --container --name <container name>...
  • Page 94: Managing Replication Operations

    Current Bytes (current number of ingested bytes in container) • Cleaner Status (current space reclamation process status for the selected container) Dell DR Series System Command Line Reference For more information on DR Series system CLI commands, see the Guide .
  • Page 95 The Create Replication page is displayed. In Step 1: Select a local container, select a local container from the list of available containers. In Step 2: Select Encryption, select one of the following encryption options: None, 128–bit, or 256–bit. In Step 3: Select a role, select Source or Target. In Step 4: Remote container settings, select one of these two options: –...
  • Page 96: Editing Replication Relationships

    Select the desired remote container in the Retrieve Container(s) list box. Click Create Replication (or click Cancel to display the Replication page). The Successfully added replication dialog is displayed when successful. Editing Replication Relationships To modify settings for an existing replication relationship, complete the following: NOTE: Exercise care when configuring the direction of replication for source and target containers.
  • Page 97: Setting The Replication Bandwidth

    Select Storage → Replication. The Replication page is displayed. Click Select to identify the replication relationship on which you want to stop (see step 3) or start (see step 4) the replication process. To stop the scheduled replication process, click Stop, and click OK to stop replication (or click Cancel to display the Replication page).
  • Page 98: Creating A Replication Schedule

    listed under the corresponding table column. Depending upon the number of check boxes you select, you may need to use the horizontal scroll bar to display all of the statistics columns. In the Replication Filter pane, select any of the following Container Filter choices for which you want to display your choice of replication statistics: –...
  • Page 99 Set Schedule. Dell recommends that you do not schedule the running of any Replication operations during the same time period when Cleaner or ingest operations will be running. Failure to follow this practice will affect the time required to complete the system operations and/or impact your DR Series system performance.
  • Page 100 For more information on Replication schedules, see Creating a Replication Schedule.
  • Page 101: Monitoring The Dr Series System

    Monitoring the DR Series System This topic introduces the ways in which you monitor the current state of DR Series system operations using the Dashboard page options in the navigation panel. The Dashboard page displays a summary of current system status categories (System State, HW State, Number of Alerts, and Number of Events.
  • Page 102: Dr Series System And The Capacity-Storage Savings-Throughput Panes

    Location Status Icon Description System Status bar Represents an optimal state. System Status bar Represents a warning state (a non-critical error was detected). System Status bar Represents an actionable state (a critical error was detected). NOTE: To display specific information about the current HW State, click the link to display the Health page. The Health page displays the current status of the DR Series system hardware and expansion shelf enclosures (if installed): front and rear chassis views, showing hard drive, power supply, cooling fan, and connection locations.
  • Page 103: Monitoring System Alerts

    • Cleaner Status • Total Savings (in percentage) • Total Number of Files in All Containers • Number of Containers • Number of Containers Replicated • Active Bytes (total bytes before optimization) NOTE: To display additional information about certain elements in the DR Series system GUI, click the corresponding Question Mark (?) icon.
  • Page 104: Monitoring System Events

    Network Interface Controller Embedded (LOM) Port 2 – Message (a brief description of the alert; for example, disconnected. Connect it to a network and/or check your network switches or routers for network connectivity issues ). Monitoring System Events You can monitor the DR Series system events, and filter events you want to display using the Event Filter pane in the Events page.
  • Page 105: Using The Dashboard Events Option

    – Set the number of events to display per page: click Events per page at the lower-right corner of the table and select either 25 or 50 events to display per page. – Use the scroll bar to display each full page of system events. –...
  • Page 106: Monitoring System Health

    – Click Done. Click the Calendar icon (adjacent to Timestamp To) to configure an end setpoint. To configure an end setpoint, complete the following: – Select the desired day in the current month, or click the left or right arrow in the month title bar to select a previous or later month.
  • Page 107: Using The Dashboard Health Options

    (NICs) and system ports. The DR Series system supports the use of the following types of NICs: • 1-Gigabit Ethernet (GbE) two-port (10-Base T); Dell recommends using CAT6a copper cabling • 10-GbE two-port (100-Base T); Dell recommends using CAT6a copper cabling •...
  • Page 108: Monitoring System Usage

    NOTE: There are three key requirements to meet if you choose to use the 10-GbE SFP+ NIC configuration: 1) use only Dell-supported SFP+ transceivers, 2) you must have two switch ports capable of supporting 10-GbE SFP+ NICs (and LC fiber-optic or twin-axial cabling), and 3) you do not connect the 1-GbE ports.
  • Page 109: Displaying Current System Usage

    • NOTE: When you click All, this tab displays the following DR Series system status categories: CPU Load, System Usage, Memory Usage - Total, Memory Usage - Real, Active Processes - Total, NFS Usage - Total, CIFS Usage - Total, Network Usage, Socket Usage - Total, Active Connections, Disk Usage - Meta Data, and Disk Usage - Data Storage.
  • Page 110: Monitoring Container Statistics

    To select a previous month, click the left arrow in the month title bar to select the desired month in the current year (or previous year). To choose the Start Date day in the selected month, you have two options: –...
  • Page 111: Monitoring Replication Statistics

    NOTE: The Current Time Zone for the DR Series system is displayed below the Backup Data pane (for example, System Time Zone: US/Pacific). In the Backup Data and Throughput panes, click Zoom to select which duration period you want to display: –...
  • Page 112: Displaying The Statistics: Replication Page

    Using the Statistics: Replication page, you can selectively filter and display specific types of related replication statistics for all, one or more than one container, or one or more other peer DR Series systems. For more information about Replication statistics, see Displaying Replication Statistics, Container...
  • Page 113: Displaying Replication Statistics Using The Cli

    Estimated time to sync (time until next sync operation in days, hours, minutes, and seconds) Data replication history is also displayed on a file-by-file basis, with a replication timestamp, and other file related information. Dell DR Series System Command Line Reference For more information about DR Series system CLI commands, see the Guide .
  • Page 115: Using The Dr Series System Support Options

    • The support.dell.com Dell Support link NOTE: The Support Information pane contains important information that may be needed if you contact Dell Support for any technical assistance. NOTE: For additional system information, click Dashboard in the navigation panel to display its System Information...
  • Page 116: Generating A Diagnostics Log File

    Dell Support for technical assistance. The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system hardware.
  • Page 117: Downloading Diagnostics Log Files

    NOTE: When you generate a diagnostics log file bundle, it contains all of the DR Series system information that may be needed when contacting Dell Support for technical assistance. This also includes all the previous auto- generated diagnostics log files, which are then deleted from the DR Series system.
  • Page 118: Deleting A Diagnostics Log File

    Deleting a Diagnostics Log File To delete an existing diagnostics log file from the Diagnostics summary table on the Diagnostics page, complete the following: Select Support → Diagnostics. The Diagnostics page is displayed. Click Select to select the diagnostics file you want to delete, and click Delete. The Delete Confirmation dialog is displayed.
  • Page 119: Verifying The Current Software Version

    The Drivers & Downloads page displays a listing of downloadable firmware, utilities, applications, and drivers for the DR Series system. Locate the IDM section of the Drivers & Downloads page, which includes the Dell-Utility (DR Series Upgrade File) in the format, DR4x00-x.x.x.x-xxxxx.tar.gz, and showing its release date and version.
  • Page 120: Restore Manager (Rm)

    Dell Support for assistance. Restore Manager (RM) The Dell Restore Manager (RM) utility can be used to restore the DR Series system software. RM can be used when a non-recoverable hardware or software failure prevents the DR Series system from functioning correctly.
  • Page 121: Downloading The Restore Manager

    Creating the Restore Manager USB Key To create a Restore Manager (RM) USB key, you must first download the RM image (.img) file from the Dell Support site, and then transfer this on to a USB key. The USB key must be a minimum of 4 GB (Gigabytes) in size or larger. Windows USB image tools can be used to transfer the RM image when they meet the following conditions: •...
  • Page 122: Resetting The Boot Lun Setting In H700 Bios After Running Rm

    In the event that both of the 2.5-inch 300 GB 10K RPM 6 GB/s SAS internal drives (OS) in RAID1 are replaced, you need to be able to run the Dell Restore Manager (RM) utility to recover the DR Series system OS drives.
  • Page 123 The Operating System installation was successful dialog is displayed. Click Reboot, and during reboot, press Ctrl+R to enter the PERC BIOS. The PERC BIOS Configuration Utility page is displayed. Select Controller 0: PERC H700 in the list. Press Ctrl+N twice to select the Ctrl Mgmt (Controller Management) tab.
  • Page 124: Hardware Removal Or Replacement

    To properly remove or replace any DR Series system hardware, you must observe and use the best practice shut down and start up procedures. For a comprehensive set of removal and replacement procedures with step-by-step Dell DR Series System Owner’s Manual . instructions, see the...
  • Page 125: Dr Series System: Proper Shut Down And Start Up

    If any of these conditions occur, the NVRAM requires either a failure recovery or a replacement. NOTE: Dell recommends the following supported method for flushing DR Series system data from the NVRAM to the RAID6 before replacing the NVRAM by using either of the following DR Series system CLI commands: system -- shutdown or system --reboot.
  • Page 126 CAUTION: You must wait a minimum of 20 minutes after powering on the DR Series system before using the DR Series system CLI maintenance --hardware --reinit_nvram command. This 20–minute post power-on waiting period allows the NVRAM card, the super capacitor calibration, and all solid state drive (SSD) processes to fully complete, which are necessary for the proper operation of the DR Series system.
  • Page 127: Configuring And Using Ost

    DMAs can take full advantage of key DR Series system features like replication and data deduplication. The DR Series system accesses the OpenStorage API code through a Dell OST plug-in, which can be installed on the supported media server platform type that you choose (Windows or Linux). When OST is used with the DR Series system, it offers the following benefits: •...
  • Page 128: Openstorage Technology (Ost) Api

    • OST and DMA integration: – OpenStorage API enables the DMA-to-media server software communication – DR Series system storage capabilities can be used without extensive changes to DMAs – Backup and replication operations are simplified by using built-in DMA policies •...
  • Page 129: Ost Guidelines

    (OST) operations with the DR Series system: • Backup, restore, and optimized duplication operations need to be performed via the Dell OST plug-in NOTE: The Dell OST plug-in needs to be installed on client systems to support client-side deduplication. • Optimal supported aggregated throughput rates: –...
  • Page 130: Supported Ost Software And Components

    This topic provides a brief listing of some of the supported OST software and components that can be used with the DR Series system. Dell DR Series System Interoperability NOTE: For the latest list of supported DMAs and OST plug-ins, see the Guide , which is available at support.dell.com/manuals. Supported OST Software and Components Software or Component Description...
  • Page 131: Ost Required Configurations

    Version 2012 (Windows 2008 R2, 64–bit) NOTE: The Dell DR Series system licensing is all-inclusive, so that no additional Dell licensing is required to use OST or the optimized duplication capability. The Dell OST plug-in that gets installed on a supported Linux or Windows media server platform is a free download from Dell.
  • Page 132: Installing A Dell Ost Plug-In

    Installing a Dell OST Plug-In Before you can start the installation process for the Dell OST plug-in, you need to understand its role. The Dell OST plug- in needs to be installed on to the media server type you choose (this DR Series system release supports Linux and Windows).
  • Page 133: Understanding The Dell Ost Plug-In (Windows)

    – Select the appropriate plug-in in the Download Plug-Ins page, and click Download Once downloaded, run the Dell OST Plug-In Installer to install the plug-in on your designated Linux-based media server. For specifics, see Installing the OST Plug-In for NetBackup on Linux.
  • Page 134: Installing The Ost Plug-In For Netbackup On Windows

    Use the standard Microsoft Windows uninstall process to uninstall the Dell OST plug-in on a Windows-based media server. NOTE: Dell recommends that you retain the Dell OST plug-in installer on the media server in case you need to use it to reinstall the Dell OST plug-in.
  • Page 135: Installing The Ost Plug-In For Netbackup On Linux

    Installing the OST Plug-In for NetBackup on Linux This topic describes how to install the Dell OST plug-in on a media server running the supported Red Hat Enterprise Linux or SUSE Linux server operating system software (using the NetBackup DMA).
  • Page 136: Uninstalling The Dell Ost Plug-In For Linux

    Uninstalling the Dell OST Plug-In for Linux Use the following uninstall process if you need to uninstall the Dell OST plug-in on a Linux-based media server: Stop the NetBackup nbrmms service before using the -uninstall option. The OST plug-in installer returns an error if the NetBackup nbrmms service is running when attempting to uninstall the OST plug-in.
  • Page 137: Using Netbackup Cli To Add Dr Series System Name (Linux)

    Log in to and authenticate with DR Series system by using the following command (for details, see Configuring an LSU. /usr/openv/volmgr/bin/tpconfig -add -storage_server servername -stype DELL - sts_user_id backup_user -password password NOTE: On the DR Series system, only one user account exists, and the user ID for that account is backup_user.
  • Page 138: Creating Disk Pools From Lsus

    In the Welcome to the Disk Pool Configuration Wizard page, click Next. The Disk Pool page is displayed. In Type, select OpenStorage (DELL), and click Next. The Select Storage Server page is displayed, and contains a list of available storage servers.
  • Page 139: Creating Storage Units Using The Disk Pool

    Enter a Storage unit name, and click Next. The Successfully Completed Disk Pool Configuration page is displayed. 10. Click Finish. To display the disk pool you created, click Devices → Disk Pools in the left navigation pane in the NetBackup Administrator console.
  • Page 140: Duplicating Backup Images Between Dr Series Systems Using Netbackup

    Using Backup Exec with a DR Series System (Windows) This topic introduces the Dell OpenStorage Technology (OST) plug-in and describes its installation prerequisites for Backup Exec within a Microsoft Windows environment. Once installed, Backup Exec can perform DR Series system operations via the OST plug-in.
  • Page 141: Installation Prerequisites For The Ost Plug-In For Backup Exec

    Ensure that you meet the following prerequisites prior to installing the Dell OST plug-in: 1. The Backup Exec installation must be running on one of the supported Windows platforms. 2. Dell recommends that the DR Series system appliance have an OST container created and configured. For details, Configuring an LSU.
  • Page 142: Creating Backups On The Dr Series System Using Backup Exec

    In the left navigation pane of the Backup Job Properties page, select Destination, and select Device and Media. The Device and Media page is displayed. In the Device pane in the Device and Media page, select the DELL OST device in the drop-down list, and click Run Now to start the backup job.
  • Page 143: Restoring Data From A Dr Series System Using Backup Exec

    DR Series system. – Server type—select the type of server from the drop-down list (DELL). – Logical storage unit—enter the name of the logical storage unit (LSU), also known as a DR Series system container, to use.
  • Page 144: Supported Dr Series System Cli Commands For Ost

    DMA optimized duplication operation. This command displays only up to the last 10 such files. The --name in the ost --show --name command represents the OST container name. NOTE: For more information about OST-related DR Series system CLI commands, see the Dell DR Series System Command Line Reference Guide .
  • Page 145: Understanding Ost Plug-In Diagnostic Logs

    NOTE: The directory location, C:\ProgramData, is considered to be a hidden directory on Windows-based systems. However, you can copy and paste C:\ProgramData\Dell\OST\log\ into your Internet Explorer Address bar or you can enter this into the Windows command prompt window (Start→ All Programs→ Accessories→ Command Prompt).
  • Page 146: Rotating Ost Plug-In Logs For Linux

    NetBackup backup job logs and command logs from the media server: – Location: NetBackup log files reside in /usr/openv/netbackup/logs/. For each process in NetBackup, there is a subdirectory in the logs directory. Dell is interested in the following process-related logs: bptm, bpdm, bprd, bpcd, bpbrm. –...
  • Page 147: Netbackup On Windows Media Servers

    DR Series system (/var/cores/core.%e.%p.%t), then all the core files would reside in /var/cores. Dell recommends that if core_pattern on the client is set by NAT to a specific directory, then the diagnostics script has to look into that directory for any related cores.
  • Page 148 • If the system is unresponsive, force the crash of pvlsvr.exe and bengine.exe, and complete the following: a. Open Task Manager. b. Locate the process. c. Right-click, and select Create Dump File. d. Retrieve the dump file from the location specified in the dialog that displays after the dump file is created.
  • Page 149: Troubleshooting And Maintenance

    About the DR Series System Maintenance Mode About the DR Series System Support Mode. If you cannot resolve the issue using the information in this DR Series system documentation, then read Before Contacting Dell Support, and seek assistance from Dell Support.
  • Page 150: Dr Series System Alert And Event Messages

    There are still other alert and event messages that direct you to contact Dell Support for assistance, where Dell Support intervention may be required.
  • Page 151 For more information, see the Command Line Reference Guide . Storage usage is approaching the system capacity. Clean up the filesystem. If issue persists, contact Dell Support for possible assistance or intervention. Replication resync cannot proceed. Namespace limit has reached its maximum.
  • Page 152 Alert Message Description/Meaning or Action If this does not resolve the issue, replace the designated power supply. number > is unplugged. Power Supply < • Reconnect the power cable to the designated power supply unit if it is disconnected. • Ensure that there is input AC power at the power cable.
  • Page 153 > has an illegal configuration. The expected number of virtual drives is < number >, and Storage Controller < number >. the actual number of virtual drives found was < Run the Dell Restore Manager (RM) utility to repair the drive configuration mismatch. number >, and the The expected number of enclosures is <...
  • Page 154 Replace any failed or missing physical disk(s) and run the Dell Restore Manager (RM) utility. number > has an invalid layout. Virtual Disk < Run the Dell Restore Manager (RM) utility to repair this installation. device > failed. < •...
  • Page 155 A high-temperature reading has been detected on the Informational message. No user intervention is required. If NVRAM PCI controller. System will not become issue persists, contact Dell Support for assistance or operational until the temperature reduces to an intervention. ambient value of 55 degrees Celsius (131 degrees Fahrenheit).
  • Page 156 Contact Dell Support for assistance or intervention. inserted and powered up. Filesystem server failed to start after multiple attempts. Contact Dell Support for assistance or intervention. Filesystem server crashed multiple times. System is Contact Dell Support for assistance or intervention.
  • Page 157 Description/Meaning or Action DataCheck has detected a potential corruption. Run data consistency checks at the first available opportunity. If this issue persists, contact Dell Support for assistance or intervention. Temperature warning detected on NVRAM PCI Please check the data center air conditioning, rack controller.
  • Page 158 System Event = Type 3 System is entering Maintenance mode. Informational message. No user intervention is required. Contact Dell Support for assistance or intervention. System is entering Support mode. Informational message. No user intervention is required. Contact Dell Support for assistance or intervention.
  • Page 159 Informational message. No user intervention is required. variable >. < Failure creating replication snapshot for container If condition persists, reduce number of inodes, or contact Dell variable >. < Support for assistance or intervention. Failure deleting replication snapshot for container If condition persists, reduce number of inodes, or contact Dell variable >.
  • Page 160 DR Series entering Maintenance mode due to corrupt The DR Series system should self-correct itself. If condition Name Service volume operations log (oplog) for persists, reduce number of inodes, or contact Dell Support for variable >. container < assistance or intervention.
  • Page 161 Replication server failed to commit blockmap for The DR Series system should self-correct itself. If condition variable >. System is entering Maintenance container < persists, reduce number of inodes, or contact Dell Support for mode. assistance or intervention. Replication container <...
  • Page 162 System Event Message Description/Meaning or Action Online data verification (DataCheck) resumed. Informational message. If issue persists, contact Dell Support for assistance or intervention. Online data verification (DataCheck) detected Informational message. If issue persists, contact Dell Support variable > corruption. <...
  • Page 163 Maintenance-based issue with the DR Series system. Check status using Maintenance mode or DR Series system CLI commands. Contact Dell Support as needed. Checksum verification on metadata failed. Contact Dell Support for assistance or repair the filesystem. For repairs, see About The DR Series Maintenance Mode.
  • Page 164 Moving data from NVRAM to disk failed. System is Informational message. No user intervention is required. entering its Maintenance mode. Last event/invalid event. Informational message. Contact Dell Support for assistance or intervention. Filesystem Cleaner process started as per schedule Informational message. No user intervention is required.
  • Page 165 Auto cleaning oldest package: < CIFS server cannot access file service. Contact Dell Support for intervention or assistance. Collect diagnostics log file bundle, and upload to Dell Support. variable > added to SNMP alert recipient list. Host < Informational message. No user intervention is required.
  • Page 166 OST server started successfully. Informational message. No user intervention is required. OST server failed to start. Restart the OST server. If issue persists, contact Dell Support for assistance or intervention. OST server stopped successfully. Informational message. No user intervention is required.
  • Page 167: About The Diagnostics Service

    • System-related information that assists in understanding system operations • A record of system operations in case Dell Support needs to provide technical assistance To access this functionality, use the following DR Series system navigation panel GUI option: • Support → Diagnostics The Diagnostics service works by collecting all the system-related information that could help when diagnosing a problem or error condition in the system.
  • Page 168: Understanding Diagnostics Collection

    The diagnostics log file bundle collects the same type of hardware, storage, and operating system information that is collected when using the Dell System E-Support Tool (DSET) and the DR Series system CLI commands (diagnostics -- Dell DR Series collect --dset).
  • Page 169 • Operational Mode (Normal State) The Maintenance Mode page provides the following information: • Maintenance Mode Progress bar: – Displays the five stages of Maintenance mode – Updates the progress bar as each stage completes NOTE: If an alert displays above the Maintenance Mode progress bar, this indicates that the filesystem check has completed, and it has generated a report on the repairable files (which are displayed in the Repair Report pane under the Maintenance Mode progress bar).
  • Page 170: About The Dr Series System Support Mode

    Contacting Dell. NOTE: Dell recommends that you generate a DR Series system diagnostics file whenever the DR Series system is in its Maintenance or Support modes if one was not automatically generated. When in the Support mode, the DR Series system displays the following alert message: The server is currently in Support mode.
  • Page 171: Creating A Cleaner Schedule

    In short, efficient scheduling maximizes the best use of your system resources. Dell recommends scheduling resource-intensive operations during specific time periods when no other system windowing , which requires scheduling a specific block of time operations are being performed.
  • Page 172: Displaying Cleaner Statistics

    Idle—displayed only if there is no Cleaner operation running during a scheduled window. Dell recommends that you do not schedule the running of any Cleaner operations during the same time period when replication or ingest operations will be running. Failure to follow this practice will affect the time required to complete the system operations and/or impact your DR Series system performance.
  • Page 173: Getting Help

    Getting Help For more information about what you can attempt to resolve yourself or to get technical assistance from Dell for the DR Series system, see Troubleshooting and Maintenance, Troubleshooting Error Conditions,Before Contacting Dell Support, Contacting Dell. Before Contacting Dell Support...
  • Page 174: Contacting Dell

    To contact Dell for sales support, technical support, or customer service issues: Visit support.dell.com. Click to select your country/region at the bottom of the support.dell.com page. For the full listing of countries and regions, click All. The Choose a Country/Region page is displayed.
  • Page 175: Supported Ports In A Dr Series System

    Supported Ports in a DR Series System Table 1 lists the application and service ports found on a normally operating DR Series system. There may be other ports that are not listed here, that an administrator may need to open and enable to support specific operations across the network.
  • Page 176 Port Type Number Port Usage or Description SNMP daemon—used by Simple Network Management Protocol (SNMP) requests NFS status daemon...

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