Aastra 53i IP Phone User Manual
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Aastra 53i IP Phone User Manual

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53i IP Phone
User Guide
Release 2.1
41-001199-00
Rev 01

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Summary of Contents for Aastra 53i IP Phone

  • Page 1 53i IP Phone User Guide Release 2.1 41-001199-00 Rev 01...
  • Page 2 Aastra Telecom does not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 3: Software License Agreement

    Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.

  • Page 5: Table Of Contents

    Table of Contents Software License Agreement ... iii About This Guide ...1 Documentation...1 Introduction ...2 Phone Features... 2 Requirements... 2 Installation and Setup ... 3 Getting Started...4 Plugging in and Starting the Phone ... 4 Idle Screens ... 6 Incomplete Configuration... 7 No Service ...
  • Page 6 Table of Contents Do Not Disturb (DND) Key ... 48 Busy Lamp Field (BLF) Key... 49 BLF List Key... 50 Flash Key... 52 Automatic Call Distribution (ACD) Key (for Sylantro Servers)... 53 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)... 57 XML Key...
  • Page 7 Table of Contents Enable/Disable Call Waiting ... 118 Play Call Waiting Tone ... 120 Stuttered Dial Tone... 121 XML Beep Support ... 122 Status Scroll Delay ... 123 Incoming Call Interrupts Dialing... 124 Goodbye Key Cancels Incoming Calls... 125 UPnP Mapping Lines (for remote phones)... 127 Message Waiting Indicator...

  • Page 9: About This Guide

    This Installation Guide is included in the box with your phone. • Aastra SIP 53i IP Phone User Guide – Describes the most commonly used features and functions for an end user. This User Guide can be downloaded from www.aastratelecom.com.

  • Page 10: Introduction

    *Availability of feature dependant on your phone system or service provider. Requirements The 53i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 53i IP phone.

  • Page 11: Installation And Setup

    Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. Model 53i IP Phone User Guide...

  • Page 12: Getting Started

    Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. Model 53i IP Phone User Guide Initializing network Aastra 53i...
  • Page 13 If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens. Downloading language packs... Network Done Model 53i IP Phone User Guide...

  • Page 14: Idle Screens

    • DND On (Do Not Disturb) • Number of missed calls When more than one status message displays, the indicate you can use the messages. Model 53i IP Phone User Guide John Burns 9054550055 Sat Jun 8 2:55pm navigation keys to scroll through the remaining...

  • Page 15: Incomplete Configuration

    Note: You can use the left and right arrow keys to display the idle or connected screens on other lines. John Burns 9054550055 Sat Jan 1 12:15 p John Burns 9054550055 03:00 Model 53i IP Phone User Guide "Restarting your phone"...

  • Page 16: Ip Phone Keys And Key Descriptions

    The following sections describe the various 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use for handling calls. Keys...
  • Page 17 Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.

  • Page 18: Key Description

    Keys 10 Model 53i IP Phone User Guide Key Description Programmable keys - Six Top Keys: 4 are programmable keys. Note: Keys 1 and 2 are hardcoded as the SAVE and DELETE keys, respectively, and cannot be altered. The following are the default functions for the...

  • Page 19: Methods For Customizing Your Phone

    Time Server 3 Set Time Set Date 6. Language Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info User Password Administrator Menu (Password Protected) Restart Phone Phone Lock Model 53i IP Phone User Guide key and accessing...
  • Page 20 Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number 12 Model 53i IP Phone User Guide Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3.
  • Page 21 IP Phone UI, see the section For more information about administrator options, contact your System Administrator. on the phone to enter the Options List. button at any time to exit with- "Customizing Your Phone" Model 53i IP Phone User Guide page...

  • Page 22: Phone Options Via The Aastra Web Ui

    The following logon screen displays. 2. At the prompt, enter your username and password and click Note: For a user, the default user name is “user” and the password field is left blank. 14 Model 53i IP Phone User Guide page...
  • Page 23 The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 53i IP Phone User Guide...
  • Page 24 Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. Reset - Allows you to restart the IP phone when required. 16 Model 53i IP Phone User Guide • sprecode •...
  • Page 25 Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global or per-line basis. Model 53i IP Phone User Guide...

  • Page 26: Phone Status

    IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Select Phone Status and press the 4 key. 18 Model 53i IP Phone User Guide 3 Phone Status =Enter =Next keys to scroll the...

  • Page 27: Phone Status Via The Aastra Web Ui

    3. Select "IP&MAC Addresses" and press the 4 key. The IP address of your 53i IP phone displays in the "IP Address" field. Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen.

  • Page 28: Customizing Your Phone

    The following table identifies the valid settings and default values for each type of configuration method. Configuration Method IP Phone UI Aastra Web UI 20 Model 53i IP Phone User Guide Ring Tones Table Valid Values Global: Tone 1 Tone 2...
  • Page 29 8. Select the country for which you want to apply the tone set. Valid values are Aus- tralia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 9. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. Model 53i IP Phone User Guide...

  • Page 30: Aastra Web Ui

    4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field Note: See the Ring Tones Table 6. Click to save your changes. 22 Model 53i IP Phone User Guide page 20 for valid values. page 20 for valid values.

  • Page 31: Contrast Level

    The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 53i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing initiates a call to that number.

  • Page 32: Set Audio

    Speaker Headset Speaker/Headset Headset/Speaker 24 Model 53i IP Phone User Guide This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing the switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.
  • Page 33 5. Select the audio mode you want to use on your phone. Valid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic Volume. 8. Select the Low, Medium, or High volume level. 9. Press Done to save your selection. Model 53i IP Phone User Guide...

  • Page 34: Time And Date

    4. Using the keys on the keypad, enter a date to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the date. 5. Press Set to save the date setting. 6. Select Date Format. 26 Model 53i IP Phone User Guide...
  • Page 35 4. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 h summertime • Automatic Note: The default for Daylight Savings is Automatic. 5. Press Set to save the Daylight Savings setting. Codes.”. Model 53i IP Phone User Guide...
  • Page 36 • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY Note: The date and date format you configure display on the phone’s idle screen. 4. Click to save your changes. 28 Model 53i IP Phone User Guide...

  • Page 37: Language

    For more information about loading language packs, see your System Administrator. 4. Press Set to set the language on the phone. The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected. Model 53i IP Phone User Guide...
  • Page 38 System Administrator. English is the default language and cannot be changed or removed. 3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 30 Model 53i IP Phone User Guide...

  • Page 39: User Password

    A message, "Password Changed" displays on the screen. Then you need to: use that new password to log into the Aastra Web UI. use that new password when changing the user password via the IP Phone UI. Model 53i IP Phone User Guide...
  • Page 40 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes. 32 Model 53i IP Phone User Guide...

  • Page 41: Resetting A User Password

    3. In the "Current Password" field, leave this blank. 4. In the "New Password" field, enter a new password. 5. In the "Password Confirm" field, re-enter your new user password. 6. Click to save your settings. Model 53i IP Phone User Guide...

  • Page 42: Restarting Your Phone

    3 key to cancel. Note: Your phone is out of service temporarily during the restart and down- loading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. 34 Model 53i IP Phone User Guide...

  • Page 43: Phone Lock

    The message "Phone is locked" displays. Unlock the Phone 1. Press on the phone to enter the Options List. 2. At the prompt, "Password:", enter your user password and press Enter.. The phone unlocks. "Phone Lock Key" page Model 53i IP Phone User Guide...
  • Page 44 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". 36 Model 53i IP Phone User Guide...

  • Page 45: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Model 53i IP Phone User Guide...
  • Page 46 Default for this field is 911|999|112|110. 3. Click to save the emergency dial plan to your phone. Reference For more advanced options you can set on your phone, see page 116. 38 Model 53i IP Phone User Guide "Additional Features"...

  • Page 47: Line Keys And Programmable Keys

    Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call. Programmable Keys Multiple Line/ Call Appearance Keys Line/Call Appearance Status Idle line or no call activity Ringing Connected Hold Model 53i IP Phone User Guide...

  • Page 48: Programmable Keys

    Auto Call Distribution (ACD) Directed Call Pickup (DCP)/ Group Call Pickup (GCP) 40 Model 53i IP Phone User Guide page 135. Description Indicates no setting for the key. Indicates the key is configured for line use. Indicates the key is configured for speeddial use. You can also configure a prefix for a speeddial number.
  • Page 49 Indicates the key is configured as a Conference key (Conf). Indicates the the key is configured to be used for intercom calls. Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone. Model 53i IP Phone User Guide...

  • Page 50: Line Key

    4. In the "Line" field, select a line for which to apply this programmable hard key. Valid values are 4 through 9. 5. Click to save your changes. 42 Model 53i IP Phone User Guide page 39. "Multiple Line and...

  • Page 51: Speeddial Key

    You can save up to 7 speeddial numbers on the 53i. Use the following procedures to set speeddial on the 53i IP phone. Creating a Speeddial Key Using the Programmable Keys...
  • Page 52 Use the following procedure to create a speeddial key using the Save key. Use the following illustration for reference. Save Key Programmable Keys 44 Model 53i IP Phone User Guide 3456 Use Save to end Line: 1 Change Use Save to end...
  • Page 53 3 or the Delete key. You can save up to 16 letters and numbers on each programmable key entry. 6. Press the Save key to finish. Save to? > Enter Number 5553491234 > Enter Name John Smith Saved Memory key 5553491234 Model 53i IP Phone User Guide...
  • Page 54 (for example, "123456+"). 5. In the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 9. 6. Click to save your changes. 46 Model 53i IP Phone User Guide...
  • Page 55 3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the name using the phone’s key pad. Model 53i IP Phone User Guide...

  • Page 56: Do Not Disturb (Dnd) Key

    Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through "Key 6". 3. In the "Hard Key" field, select do not disturb to apply to the programmable key. 4. Click to save your changes. 48 Model 53i IP Phone User Guide...

  • Page 57: Busy Lamp Field (Blf) Key

    4. In the "Value" field, enter the phone number or extension you want to monitor. 5. In the "Line" field, select a line for which to apply this programmed key. Valid values are Global (for all lines), or 1 through 9. 6. Click to save your changes. Model 53i IP Phone User Guide...

  • Page 58: Blf List Key

    Note: The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension. 50 Model 53i IP Phone User Guide...
  • Page 59 5. In the "BLF List URI" field, enter the name of the BLF list defined on the Broad- Soft BroadWorks Busy Lamp field page for your particular user. For example, my53i-blf-list@as.broadworks.com. Note: Contact your System Administrator for the BLF List URI. 6. Click to save your changes. Model 53i IP Phone User Guide...

  • Page 60: Flash Key

    Configuring a Flash Key Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select a "Key 3" through "Key 6". 3. In the "Hard Key" field, select flash. 4. Click to save your changes. 52 Model 53i IP Phone User Guide...

  • Page 61: Automatic Call Distribution (Acd) Key (For Sylantro Servers)

    You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the phone. Note: It is recommended you configure no more than a single ACD softkey, programmable key, or Expansion Module key per IP phone. Model 53i IP Phone User Guide...
  • Page 62 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 53i IP Phone. Aastra Web UI 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through "Key 6".
  • Page 63 Administrator) and press the The "Password" prompt displays. Status: Unavailable Logged Out Blinking red LED ACD: <Queue Label> User ID: = Login = Next Key. ACD: <Queue Label> Password: = Login = Next Model 53i IP Phone User Guide No LED...
  • Page 64 Contact your System Administrator for more information. 8. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone. 56 Model 53i IP Phone User Guide ACD: <Queue Label> = Logout = Avail ACD: <Queue Label>...

  • Page 65: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)

    Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through "Key 6". 3. In the “Type” field, select Directed Call Pickup. Model 53i IP Phone User Guide...
  • Page 66 4. In the “Value” field, enter groupcallpickup. 5. In the "Line" field, select the line for which to apply the Group Call Pickup con- figuration. Valid value are 1 through 9. 6. Click to save your changes. 58 Model 53i IP Phone User Guide...
  • Page 67 3. Press (Pickup) Key for the extension you select. The call is answered. Select an extension Press the Pickup Key to answer the call DCP on line: 1. 2201 = Cancel = Pickup Model 53i IP Phone User Guide...

  • Page 68: Xml Key

    XML Key The 53i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
  • Page 69 Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate. 4. To exit from the "Customized Features" screen, press the XML programmable key again. Model 53i IP Phone User Guide...

  • Page 70: Sprecode Key

    5. In the "Value" field, enter the appropriate value for accessing specific services from the server. Note: For values to enter in this field, contact your System Administrator. 6. Click to save your changes. 62 Model 53i IP Phone User Guide...

  • Page 71: Park/Pickup Keys

    Parked Call" fields in the Aastra Web UI. Park/Pickup Call Server Configuration Values Server Aasterisk Sylantro BroadWorks ININ PBX *Leave "value" fields blank to disable the park and pickup feature. Park Values* Pickup Values* callpark pickup Model 53i IP Phone User Guide...
  • Page 72 5. In the "Line" field, select the lines for which to apply the Park and pickup config- uration. Valid values are 1 through 9. 6. Click to save your changes. 64 Model 53i IP Phone User Guide "Park/Pickup Call Server page...
  • Page 73 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" programmable key. If the call pick up is successful, you are connected with the parked call. Model 53i IP Phone User Guide...

  • Page 74: Last Call Return (Lcr) Key (For Sylantro Servers)

    3. In the "Type" field, select Last Call Return. 4. In the "Line" field, select the line to apply this feature. Valid values are 1 through 9. 5. Click to save your changes. 66 Model 53i IP Phone User Guide (for Sylantro Servers)

  • Page 75: Directory Key

    1. Click on Operation->Programmable Key. Click on Operation->Extension Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select Directory. 4. Click to save your changes. "Directory List" page Model 53i IP Phone User Guide...

  • Page 76: Callers List Key

    1. Click on Operation->Programmable Keys. Click on Operation->Extension Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select Callers List. 4. Click to save your changes. 68 Model 53i IP Phone User Guide "Callers List" page 104.

  • Page 77: Transfer Key

    Note: Key 5 is set as a Transfer key by default. 1. Click on Operation->Programmable Keys. Click on Operation->Extension Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select Transfer. 4. Click to save your changes. Model 53i IP Phone User Guide...

  • Page 78: Conference Key

    Note: Key 6 is set as a Conference key by default. 1. Click on Operation->Programmable Keys. Click on Operation->Extension Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select Conference. 4. Click to save your changes. 70 Model 53i IP Phone User Guide "Conferencing...

  • Page 79: Intercom Key

    Click on Operation->Expansion Module <N>. 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select Intercom from the list of options. 4. Click to save your changes. page 129. Model 53i IP Phone User Guide "Incoming...
  • Page 80 Features" page 129. For more information about outgoing intercom calls, see "Available Features Enabled by Administrators" 72 Model 53i IP Phone User Guide or hang up the handset. or the line/call appearance button for the active "Incoming Intercom Call page 132.

  • Page 81: None Key

    Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 53i IP Phone. 1. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. 2. Select from "Key 3" through "Key 6".

  • Page 82: Phone Lock Key

    Aastra Web UI at the path Operation->PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options- >Phone Lock. For more information about using the lock/unlock feature, "Phone Lock" 74 Model 53i IP Phone User Guide page...
  • Page 83 2. Enter your user password and press ENTER. The phone unlocks. The LED for the programmable key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the programmable key you just pressed. Model 53i IP Phone User Guide...

  • Page 84: Deleting A Key

    2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select none from the list of options. 4. Click to save your changes. The programmable function is deleted from the IP phone memory. 76 Model 53i IP Phone User Guide...

  • Page 85: Making Calls

    If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the next available line, go off-hook and dial as digits are pressed. =Dial Model 53i IP Phone User Guide...

  • Page 86: Using Handsfree Speakerphone

    • If you are in Speaker/headset audio mode, press handsfree and headset. • When the handset is on hook, press When handsfree is on, the speaker light turns on. 78 Model 53i IP Phone User Guide "Set Audio" and enter a number at the dial or the line/call...

  • Page 87: Using A Headset

    4. Press the key to end the call. "Headset Mic Volume" Model 53i IP Phone User Guide page...

  • Page 88: Redial

    Note: The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. 80 Model 53i IP Phone User Guide the last number you called is called , a Redial Directory list appears on-...

  • Page 89: Mute

    When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows. John Burns 9054550055 03:00 For muted calls, the handsfree LED flashes and the Mute key LED is ON. Model 53i IP Phone User Guide...
  • Page 90 The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. 82 Model 53i IP Phone User Guide...

  • Page 91: Receiving Calls

    (example: x4). Laflamme & Assoc 555-1234 or the line/call appearance button for determines if the call goes to handsfree or head- "Set Audio" button can be used to cancel the call pickup procedure. Model 53i IP Phone User Guide page...

  • Page 92: Handling Calls

    To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. 84 Model 53i IP Phone User Guide Call held 03:05 key.

  • Page 93: Transferring Calls

    IP Phone UI Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. Transfer to disconnect the call. Model 53i IP Phone User Guide...
  • Page 94 To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen. 86 Model 53i IP Phone User Guide...

  • Page 95: Conferencing Calls

    Conferencing Calls The 53i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). By default, the Conference key is Key 6 on your phone. A Conference key must be set up on your phone before you can set up conference calls.
  • Page 96 (if available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. 88 Model 53i IP Phone User Guide =Dial to scroll through and see the numbers and...
  • Page 97 Note: You can use names (if available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. to scroll through and see the numbers and Model 53i IP Phone User Guide...
  • Page 98 Active Calls in a Single Conference.” Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a reference. Conference 90 Model 53i IP Phone User Guide "Centralized Conferencing" Joining two active calls in a con- “Joining Two...
  • Page 99 4 drops the displayed party from the call. If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected. =Dial to scroll through and see the numbers and Model 53i IP Phone User Guide...
  • Page 100 Line 1. Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2.) 6. Press the Conf Key again to join the Parties to the active conference. 92 Model 53i IP Phone User Guide "Setting Up a Servers)".

  • Page 101: Ending Calls

    (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call. Model 53i IP Phone User Guide...

  • Page 102: Managing Calls

    If the Directory list is empty, "Directory Empty/Use Save to add" is dis- played. 2. You can access entries by pressing 94 Model 53i IP Phone User Guide Directory empty Use Save to add to scroll through the list.
  • Page 103 • Delete an entry • Save entries to the Directory List - Save from the Display - Save from the Caller List - Save from the Redial List or just lift the handset or press any Model 53i IP Phone User Guide...
  • Page 104 If you want the new entry to use a different line, use the ferent Line and press Save. The new entry you added is saved to the Directory List. 96 Model 53i IP Phone User Guide Saved: Directory John Burns Key.
  • Page 105 If you want the new entry to use a different line, use the ferent Line and press Save. The new entry you added is saved to the Directory List. Saved: Directory John Burns Model 53i IP Phone User Guide Key or the Key to select a dif-...
  • Page 106 If you don't want to change the number or name just press the Directory Key or at any time to exit. 4. Press the Save Key to finish. 98 Model 53i IP Phone User Guide to scroll through the list to find the name.
  • Page 107 Delete All Entries 1. Press the Directory Key. 2. Press the Delete Key. The "DELETE again to erase all items" prompt displays. DELETE again to erase this item DELETE again to erase all items Model 53i IP Phone User Guide...
  • Page 108 Directory List or the programmable key. If no name or "Unknown Name" displays, you can enter the name using the dial pad. 3. Press the Save Key to finish. 100 Model 53i IP Phone User Guide Directory empty Use Save to add Save to?
  • Page 109 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. Model 53i IP Phone User Guide 101...

  • Page 110: Redial List

    4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. 102 Model 53i IP Phone User Guide...
  • Page 111 4. Enter the location on your computer where you want to download the Directory List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Directory List. Model 53i IP Phone User Guide 103...

  • Page 112: Callers List

    Callers List The Callers list is a stored log of your incoming calls. The 53i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List Key is Key 4 on the top left of your phone.
  • Page 113 Indicates a Call Waiting call in the Callers list. Indicates an incoming Call Waiting call. "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. Model 53i IP Phone User Guide 105...

  • Page 114: Accessing The Callers List

    2. To dial the displayed number just press line keys. 3. Press the Callers List Key to cancel. 106 Model 53i IP Phone User Guide to move through the Callers list. to see the oldest call on your list. or lift the Handset or press any...
  • Page 115 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press line keys. John Burns 9054550055 Jun 8 2:55pm , or just lift the handset, or press any Model 53i IP Phone User Guide 107 to view the most...
  • Page 116 Use the following procedure to delete all items from the Callers List. 1. Press the Callers List Key. 2. Press the Delete Key. 3. Press the Delete Key again at the prompt to erase all items. 108 Model 53i IP Phone User Guide...
  • Page 117 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List. Model 53i IP Phone User Guide 109...

  • Page 118: Call Forwarding

    Aastra Web UI. However, you must use the Aastra Web UI to set the per- line call forward settings. The per-line settings override the settings for global call forwarding. 110 Model 53i IP Phone User Guide Description Disables call forward...

  • Page 119: Setting Call Forwarding

    Note: "Number of Rings" field applies to No Answer and Busy No Answer modes only. A message displays "confirmed". The following example shows the idle screen on the IP Phone with Call Forwarding set to "No Answer" mode. CFWD NoAnswer Sun Jan 2 03:00 Model 53i IP Phone User Guide 111...
  • Page 120 Call Forward settings. The changes are dynamic and are immediately applied to the phone. The following example shows the idle screen on the IP Phone with Call Forwarding set to "No Answer" mode. 112 Model 53i IP Phone User Guide CFWD NoAnswer Sun Jan 2 03:00...
  • Page 121 5. In the "Number of Rings" field, select the number of rings on the line before the call is forwarded. Valid values are 1 to 9. 6. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. Model 53i IP Phone User Guide 113...

  • Page 122: Missed Calls Indicator

    3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear softkey. The line item is deleted from the Callers List. 114 Model 53i IP Phone User Guide...

  • Page 123: Voicemail

    Voicemail The Voicemail feature on the 53i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 124: Additional Features

    2. Go to the "General" section 3. Enable the "Suppress DTMF Playback" field by checking the check box. (Dis- able this field by unchecking the box). Default is disabled. 4. Click to save your settings. 116 Model 53i IP Phone User Guide...

  • Page 125: Display Dtmf Digits

    1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. Model 53i IP Phone User Guide 117...

  • Page 126: Enable/Disable Call Waiting

    • the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Aastra Web UI. 118 Model 53i IP Phone User Guide 110.) It then forwards the call according to the rule page 124).
  • Page 127 Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings. Model 53i IP Phone User Guide 119...

  • Page 128: Play Call Waiting Tone

    1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default. If required, disable the "Play Call Wait- ing Tone" field by unchecking the check box. 3. Click to save your settings. 120 Model 53i IP Phone User Guide...

  • Page 129: Stuttered Dial Tone

    Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check box. 3. Click to save your settings. Model 53i IP Phone User Guide 121...

  • Page 130: Xml Beep Support

    Note: "XML Beep Support" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. "XML Beep Support" is enabled by default. If required, disable the "XML Beep Support" field by unchecking the check box. 3. Click to save your settings. 122 Model 53i IP Phone User Guide...

  • Page 131: Status Scroll Delay

    Use the following procedures to specify a status scroll delay on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Enter a value in the "Status Scroll Delay (seconds)" field. Valid values are: 1 to 25 seconds. Default is 5. 3. Click to save your settings. Model 53i IP Phone User Guide 123...

  • Page 132: Incoming Call Interrupts Dialing

    1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. 124 Model 53i IP Phone User Guide...

  • Page 133: Goodbye Key Cancels Incoming Calls

    1. Click on Basic Settings->Preferences->General. 2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. If required, disable this field by unchecking the check box. 3. Click to save your settings. Model 53i IP Phone User Guide 125...
  • Page 134 "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, 126 Model 53i IP Phone User Guide THEN press the Goodbye key to reject the second incoming call.

  • Page 135: Upnp Mapping Lines (For Remote Phones)

    10. The line you select is the line that your remote phone uses to perform Univer- sal Plug and Play on the network you are connecting to. 3. Click to save your settings. Model 53i IP Phone User Guide 127...

  • Page 136: Message Waiting Indicator

    2. The "Message Waiting Indicator Line" field is set to ALL lines by default. If required, change the setting to a specific line by selecting a line from the list. Valid values are All and lines 1 through 9. 3. Click to save your settings. 128 Model 53i IP Phone User Guide...

  • Page 137: Incoming Intercom Call Features

    Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call. Model 53i IP Phone User Guide 129...
  • Page 138 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. 130 Model 53i IP Phone User Guide...

  • Page 139: Using Redial Key For "Last Number Redial

    • Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen. The “last number redial” feature for the Redial key is static and is not configurable. Model 53i IP Phone User Guide 131...

  • Page 140: Available Features Enabled By Administrators

    B receives notification from the server that the call was forwarded and the missed calls indicator is incremented on phone B. See the illustration below. Note: Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per-line basis. 132 Model 53i IP Phone User Guide...

  • Page 141: Customizable Callers List Key

    • Join two active calls together into a conference. • Join incoming or outgoing active calls to any existing conference. Reference For more information about using Centralized Conferencing, see Conferencing (for Sylantro and Broadsoft Servers)" "Centralized page Model 53i IP Phone User Guide 133...

  • Page 142: Answer And Ignore Softkeys For Xml Applications

    This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality. 134 Model 53i IP Phone User Guide...

  • Page 143: Model 536M Expansion Module

    Model 536M Expansion Module The 53i IP Phone offers an optional 536M Expansion Module that attaches to the right side of the phone to provide additional softkeys. Model 536M The 536M provides 18 softkeys in each column (totaling 36 keys) on the keypad.

  • Page 144: Using The Expansion Module

    For more information about configuring softkeys, see page 40. For more information about installing the 536M module on your phone, see the Aastra 53i IP Phone Installation Guide. 136 Model 53i IP Phone User Guide Lock Phone BLF Key Office (speeddial)
  • Page 145 4. Press Save to save the speeddial key to the line specified. Note: Use the Aastra Web UI to edit or delete this speeddial key. Speeddial 3456 Enter number> 3456 Use Save to end Line: 1 Change Use Save to end Model 53i IP Phone User Guide 137...

  • Page 146: Troubleshooting Solutions

    How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone’s IP Address" page 138 Model 53i IP Phone User Guide...
  • Page 147 The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator. user ” (all lowercase) and the password Model 53i IP Phone User Guide 139 "Using the...
  • Page 148 3 key to cancel. Note: Your phone is out of service temporarily during the restart and down- loading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. 140 Model 53i IP Phone User Guide...
  • Page 149 Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click The phone locks dynamically and displays the following message: "Phone is locked". "Phone Lock Key" page Model 53i IP Phone User Guide 141...
  • Page 150 Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". 142 Model 53i IP Phone User Guide...

  • Page 151: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 153: Appendix A - Time Zone Codes

    AU-Adelaide AU-Darwin AU-Perth AW-Aruba BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Time Zone Code Model 53i IP Phone User Guide...
  • Page 154 DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome A-2 Model 53i IP Phone User Guide Time Zone Code...
  • Page 155 MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion Model 53i IP Phone User Guide Time Zone Code...
  • Page 156 RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade A-4 Model 53i IP Phone User Guide Time Zone Code...
  • Page 157 Numerics 536M 135 star codes for 116 Aastra Web UI Basic Settings parameters 17 Operaton parameters 16 phone status 16 about this guide 1 allow barge-in, for intercom 130 audio, setting 24 auto-answer, for intercom 130 autodial (hotline and warmline) 133 BLF list 50, 52 BLF, setting 49 call forwarding 110...
  • Page 158 keys as Callers List Key 68 as conference key 70 as Directory key 67 as empty key 73 as Last Call Return 66 as transfer key 69 language overview 29 specifying on IP phone 29 last call return, softkeys for 66 line, setting on programmable key 42 lines settings 39 lock/unlock the phone 141...
  • Page 159 Index voicemail 83, 115 warning tone, for Intercom 130 warranty, limited 143 XML application title 60 XML application URI 60 XML beep support 122 XML key, setting 60 XML service, accessing 61 Index-3 Model 55i IP Phone User Guide...
  • Page 162 If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.2007 41-001199-00 Rev 01...

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