Page 1: Aastralink Pro
41-001190-01 Revision 00 AastraLink 160 Release 1.1 May 2008 AastraLink Pro 160 Administrator Guide...
Page 2: Aastralink Pro
*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc.
Page 3: About This Guide
AastraLink device. • AastraLink Pro 160 IP Phone User’s Guide - Designed for an Aastra IP phone end-user. Explains how to use the IP phone UI, or the AastraLink Web UI, to operate your IP phone on an AastraLink IP phone network.
Page 4 Instructions on configuring network/system parameters Instructions on maintaining the AastraLink Pro 160 FAQs about the AastraLink Pro 160 Troubleshooting solutions Remote office configuration of the IP Phone (Phone-side) Remote office configuration of the AastraLink Pro 160 (Server-side) viii Go to Chapter 1 Chapter 2...
Page 5: Table Of Contents
Chapter 1 Getting Started What Does the AastraLink Pro 160 Do? ...1-2 How Do I Set Up My AastraLink Network? ...1-5 Required Tasks ...1-6 Optional Tasks ...1-6 What Does the AastraLink Web UI Allow Me To Do? ...1-7 Can I Still Use the Phone UI? ...1-7 AastraLink Pro 160 Emergency Call Support ...1-9...
Page 6 Voicemail Menu ...2-20 Directory Menu ...2-21 Softkey Menu (Administrator Phone) ...2-22 Preferences Menu ...2-28 My Profile ...2-28 Voicemail ...2-30 Change Password ...2-32 Users ...2-33 User List Menu ...2-33 Groups Menu ...2-33 Default Softkeys Menu (User Phone) ...2-33 Reference ...2-33 Configuration ...2-34 System Menu ...2-34 Network Menu ...2-34 Dial Plan Menu ...2-34...
Page 7 Deleting a Default Softkey (User Phone) ...3-34 Softkeys for Expansion Modules (User Phone) ...3-35 Restoring Default Softkeys Back to Factory Settings ...3-36 Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu ...4-3 Configuring System Settings ...4-4 Specifying Regional Settings ...4-4 Specifying the Date and Time ...4-8...
Page 8 Editing External Services Settings ...4-27 Send Test Email ...4-30 Configuring Dial Plan Settings ...4-31 Local Dial Plan ...4-32 Star Codes ...4-33 Specifying Dial Plan Settings ...4-33 Configuring Overhead Paging ...4-35 Configuring an Emergency Dial Plan ...4-36 Configuring Barred Numbers ...4-37 Adding a Barred Number ...4-38 Deleting a Barred Number ...4-38 Configuring Private Lines ...4-39...
Page 9 Custom Recordings ...4-82 Configuring Audio Settings (Tuning Wizard) ...4-84 Using the AastraLink Audio Tuning Wizard ...4-85 Chapter 5 Maintaining the AastraLink Pro 160 Accessing the Maintenance Menu ...5-3 Viewing the Current System Status ...5-4 Managing Call Detail Records (CDR reports) ...5-5 Sorting CDR Columns ...5-6...
Page 10 What Are Softkeys and How Do They Work? ...6-4 What are Expansion Modules? ...6-6 How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? ...6-8 Why Do My IP Phone Screens Look Different? ...6-9 Why Does The Web UI Occasionally Time-out? ...6-9 How Do I Maximize System Performance? ...6-9...
Page 11 AastraLink Pro 160 ... B-2 Description ... B-2 Network Diagram for Remote Phone Setup ... B-2 Configuring the AastraLink Pro 160 for Remote Office Setup ... B-4 1. UPnP Configuration ... B-4 2. Phone Configuration ... B-6 3. Remote Phone Installation ... B-7 AastraLink Pro 160 Manual Remote Office Configuration Example ...
Page 13: Getting Started
Private Branch Exchange (PBX) software. The AastraLink Pro 160 acts as a private telephone network (or PBX) within an enterprise. Users of the AastraLink Pro 160 can direct dial internal extensions via the Voice over IP (VoIP) network. They can also share a number of outside lines for making telephone calls external to the AastraLink Pro 160.
Page 14: What Does The Aastralink Pro 160 Do
What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? The AastraLink Pro 160 provides full PBX functionality, including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus •...
Page 15 • Provides an input connection that can trigger an event notification on the AastraLink Pro 160. A triggered event can be sent as an email, Extensible Markup Language (XML) message sent to the phone UI, or as a recorded prompt for voice notification.
Page 16 • Ability for the Administrator to reboot multiple phones via the Web UI. • Display of AastraLink Pro 160 status from Web UI during boot/reboot. • Ability for Administrator to email AastraLink status and system config/debug information to Aastra Support.
Page 17: How Do I Set Up My Aastralink Network
The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it. Small Home Office...
Page 18: Required Tasks
Required Tasks Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data.
Page 19: What Does The Aastralink Web Ui Allow Me To Do
• Configure, manage, and maintain the AastraLink Pro 160 device. As an IP phone user, you can use the AastraLink Pro 160 Web UI to: • Manage and configure your phone only.
Page 20 Can I Still Use the Phone UI? Phone Option Enable phone features • Do Not Disturb • Call Forwarding • Find Me, Follow Me Edit your Administrator preferences • Contact Information • Voicemail Preference • Change Password Set phone preferences •...
Page 21: Aastralink Pro 160 Emergency Call Support
When connecting telephone lines, connect the LifeLine FXO port first. Emergency Call Priority When the AastraLink Pro 160 is active, and an emergency call (by default, 911 or 9911 in North America) is made from an IP phone, it is preferentially routed to any available FXO line.
Page 22: Emergency Call Support Important Notes
E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).
Page 23: Aastralink Pro 160 Hardware And Software
Note: IP Phone Model 53i supports the 536M. IP phone Models 55i, 57i, and 57i CT support the 536M and the 560M. Daisy-chained expansion modules are not recognized by the AastraLink Pro 160. The AastraLink Pro 160 supports a maximum of one expansion module per phone. 41-001190-01 Rel. 1.1, Rev. 00...
Page 24: Front Panel
AastraLink Pro 160 Hardware and Software Front of AastraLink Pro 160 (Steady Green = booting. Flashing Red/Green = updating firmware Power/Status LED Flashing Green = system ready for use) Note: See “Monitoring the AastraLink Status LED” Back of AastraLink Pro 160 12 VDC 1.25A...
Page 25: Software Requirements
FTP, TFTP or HTTP server. Users and Privileges The AastraLink Pro 160 supports two types of users: administrators and registered users, as follows: • Administrators have access privileges to all AastraLink Pro 160 management features and functions.
Page 26: Reference Documentation
Reference Documentation Reference Documentation For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides: • AastraLink Pro 160 Quick Start Adminstrator’s Guide • AastraLink Pro 160 Quick Start User’s Guide •...
Page 27: Using The Aastralink Pro 160 Web Ui
Using the AastraLink Pro 160 Web UI About this Chapter Introduction This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network. Topics This chapter covers the following topics: Topic...
Page 28: Accessing The Aastralink Web Ui
The following procedure describes how to access the AastraLink Web UI. Step Action Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the address field. For example: http://10.20.50.135 Note: If you do not know the IP Address of the AastraLink, you can access it using an IP phone connected to the device.
Page 29 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-1. AastraLink Web UI Login Menu 41-001190-01 Rel. 1.1, Rev. 00...
Page 30: Using Windows Explorer To Access The Aastralink Web Ui
Click on the Start menu, then click on My Network Places. Providing that your computer is UPnP enabled, then the AastraLink Pro 160 device icon appears in the My Network Places window. The IP Address assigned to the AastraLink device is listed.
Page 31 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-2. My Network Places Window 41-001190-01 Rel. 1.1, Rev. 00...
Page 32: Administrator Menu Options
Accessing the AastraLink Web UI Administrator Menu Options When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device. The following illustration shows the AastraLink Main Menu after an administrator logs in.
Page 33 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only. My Phone Menu Figure 2-4.
Page 34 Accessing the AastraLink Web UI The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure. The first level menus (red) are the main task/activity items (My Phone, Users, Configuration, Maintenance). The first level menus do no change. First level menus The second level menus (amber) are the subsystem/category items.
Page 35 The third level menus (white) are tabs within the second level menus. These tabs change according to the second level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Default Softkeys Menu. Third level menus are tabs that are different depending on the...
Page 36 Accessing the AastraLink Web UI The parameters you can configure are on the final level within the menu structure. My Phone/Preferences/My Profile Parameters Configurable Parameters Configuration/System/Date and Time Parameters 2-10 41-001190-01 Rel. 1.1, Rev. 00...
Page 37: My Phone
The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure. My Phone The My Phone menu displays the following submenus: • Home • Voicemail • Directory • Softkeys (Administrator’s Phone) • Preferences My Phone submenus Figure 2-5.
Page 38: Missed Calls And New Voicemails
Accessing the AastraLink Web UI • Configure current call settings (do not disturb, call forward, find-me follow-me) • View current Call List (calls placed and received by your phone); delete specific entry or all entries from the Call List; select an entry to call back from the Call List.
Page 39 Dialing from the Web UI To dial a number from your phone using the Web UI, enter a phone number in the “Dial a Number” text box and click <Dial>. A message displays at the top of the screen indicating the number has been dialed. Dial Message Enabling/Disabling Do Not Disturb (DND) By default, DND is disabled on the administrator phone.
Page 40 Accessing the AastraLink Web UI AastraLink Web UI Step Action Enable DND by clicking the “On” field. Disable DND by clicking the “Off” field. Click <Save> to save the setting. 2-14 41-001190-01 Rel. 1.1, Rev. 00...
Page 41 Configuring Call Forwarding By default, Call Forwarding is disabled on the administrator phone. Call Forwarding allows you to forward calls from the administrator phone to other specified numbers if the administrator phone is in a specific state(s) (busy or no answer) and cannot answer the incoming call.
Page 42 Accessing the AastraLink Web UI AastraLink Web UI Step Action In the “Forward Number” field, enter a phone number for the phone state you chose in step 3. If the administrator phone is in the state you specified in step 3, all incoming calls are call forwarded to the number you specified for that state.
Page 43 The <Edit Info> button allows you to edit your profile information if required. This is the same screen that displays for My Phone->Preferences->My Profile. Use the following procedure to configure Find-Me Follow-Me on your phone. AastraLink Web UI Step Action Select My Phone->Home.
Page 44 AastraLink Web UI Step Action In the “Second Preset” field, select the type of number you want to use for Find-Me Follow-Me. Valid values are: • Extension • Other (any other valid number such as, home phone, cell phone, or work phone) In the “Second Number”...
Page 45: Call List
Call List The call list is a list of calls placed and received by your phone. You can sort the call list in ascending or descending order by clicking on the arrows at the top of each column. Place a check mark to select all items...
Page 46: Voicemail Menu
Accessing the AastraLink Web UI Voicemail Menu The Voicemail Menu allows you to perform the following: • View and use visual voicemail (listen to, save, forward, delete your voicemail messages) 2-20 41-001190-01 Rel. 1.1, Rev. 00...
Page 47: Directory Menu
Directory Menu The Directory Menu allows you to perform the following: • View your personal and corporate directory; add, delete, and search contacts as required. 41-001190-01 Rel. 1.1, Rev. 00 Accessing the AastraLink Web UI 2-21...
Page 48: Softkey Menu (Administrator Phone)
Accessing the AastraLink Web UI Softkey Menu The Softkey Menu allows you to configure the softkeys on the administrator phone. Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.
Page 49 Note: The operator softkeys only display on a per-line basis for the line provisioned as “Operator”. Call Settings Applications Operator Keys Reference For more information about Call Setting and Application type softkeys, see Chapter 3, the section, 41-001190-01 Rel. 1.1, Rev. 00 Accessing the AastraLink Web UI “Default Softkeys (Users Menu)”...
Page 50: Call Forward
Accessing the AastraLink Web UI Operator Softkeys (Administrator Phone) The following table describes the Operator softkeys you can configure for the administrator or user phone configured as the Operator. Operator softkeys only apply to those extensions that are designated as Operator. This includes the administrator, and any other extensions that you assign Operator privileges Softkey Type...
Page 51 Use the following procedure to configure a softkey on the administrator phone. AastraLink Web UI Step Action Select My Phone->Softkeys. 41-001190-01 Rel. 1.1, Rev. 00 Accessing the AastraLink Web UI 2-25...
Page 52 Accessing the AastraLink Web UI AastraLink Web UI Step Action Click on a pre-configured softkey to change the function of the key; Click on an “empty” softkey to configure a function for that key. The following screen displays. In the “Softkey Type” field, select a softkey type from the list. Valid values are: Call Settings Speeddial Do Not Disturb...
Page 53 Step Action Select My Phone->Softkeys->Expansion Module 1. Note: The AastraLink Pro 160 supports only one expansion module per phone. Click Corporate Directory. The AastraLink begins to download and configure the expansion module with the corporate directory contacts. When the process complete, a message appears confirming that the download is complete.
Page 54: Preferences Menu
Accessing the AastraLink Web UI Preferences Menu The Preferences Menu allows you to perform the following: • Specify your email address, home phone number, cell phone number • Specify the language to display on your phone. • Specify the ring tone that you want your phone to use. There are three tabs on the Preferences Menu: •...
Page 55 Use the following procedure to specify your administrator profile. AastraLink Web UI Step Action Select My Phone->Preferences->My Profile. In the “Email” field, enter the email address for the administrator. In the “Cell Number” field, enter the cell phone number for the administrator. In the “Home Number”...
Page 56: Voicemail
Accessing the AastraLink Web UI AastraLink Web UI Step Action In the “Ring Tone” field, select a ring tone to use on the administrator phone. Valid values are: • Tone 1 (default) • Tone 2 • Tone 3 • Tone 4 •...
Page 57 Use the following procedure to specify your administrator voicemail preferences. AastraLink Web UI Step Action Select My Phone->Preferences->Voicemail. In the “Voicemail Notification” field, select whether or not an email is sent to the administrator’s email address to notify of a voicemail that was left by the incoming caller. Valid values are: •...
Page 58: Change Password
Accessing the AastraLink Web UI Change Password The Change Password screen allows you to change your administrator password if required. Use the following procedure to change your administrator password. AastraLink Web UI Step Action Select My Phone->Preferences->Change Password. In the “Original Password” field, enter the password you used to login into the current administrator Web UI session.
Page 59: Users
Users The Users menu displays the IP phones currently registered in your AastraLink Pro 160 network (with extensions). The list of phones includes the Operator (or administrator) phone as well as all user phones. From the Users menu, you can view and/or configure the following: User List Menu •...
Page 60: Configuration
Accessing the AastraLink Web UI Configuration The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device. From the Configuration menu, you can view and/or configure the following: System Menu •...
Page 61: Voip Menu
Schedule open and closed hours for each day of the week • Specify open and closed hours for specific holidays Reference For more information about the Configuration Menu, see AastraLink Pro 160 System and Network Parameters.” 41-001190-01 Rel. 1.1, Rev. 00 Accessing the AastraLink Web UI Chapter 4, “Configuring 2-35...
Page 62: Maintenance
View percentage of voicemail usage • View status of lines 1 through 6 • View LAN/WAN status • Reboot the entire AastraLink Pro 160 system (including all connected phones) • Shutdown the entire AastraLink Pro 160 system (including al connected phones) Call Records Menu •...
Page 63: Backup & Restore Menu
Reboot the entire AastraLink Pro 160 system (including all connected phones) Update Menu • Specify whether or not to you want the AastraLink Pro 160 to automatically check and install updates as required (options are notify, download only, download and install). •...
Page 65: Configuring Aastra Ip Phone Profiles
Configuring Aastra IP Phone Profiles About this Chapter Introduction This chapter describes how you use the AastraLink Web UI to configure profiles that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings.
Page 66 About this Chapter Topic Deleting a User Group Default Softkeys (Users Menu) Using the Default Softkeys Menu (User Phone) Softkey Types (User Phone) Adding a Default Softkey (User Phone) Editing a Default Softkey (User Phone) Deleting a Default Softkey (User Phone) Softkeys for Expansion Modules (User Phone) Restoring Default Softkeys Back to Factory Settings Page...
Page 67: Accessing The Users Menu
Accessing the Users Menu You configure Aastra IP phone profiles from the Users menu, shown below. Figure 3-1. Users Menu 41-001190-01 Rel. 1.1, Rev. 00 Accessing the Users Menu...
Page 68: Managing Ip Phone Users
IP phones. On the User screen, you can also view information about the user phones (MAC address, etc.). The AastraLink Pro 160 is designed to allow zero-management for normal maintenance activities such as adding a new line to the system. Most customers will prefer to allow users to register and manage their own phone;...
Page 69: Adding User Profiles And Phones
Adding User Profiles and Phones You can add new Users and phones to your network by clicking the <Add Phones> button on the User List screen. Note: Adding users manually is provided as an alternative mechanism to the more usual method of auto-discovery and user self-registration.
Page 70 Specifies the IP phone extension for this user. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range pertains to the 'First extension' selection made by the administrator during the initial system configuration.
Page 71 • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device. The default is Any. Alternatively, you can specify that this phone may only use a specific outgoing line for its calls.
Page 72 You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200. When entering an extension the default valid range is 200 through 499, or 2000 through 4999, but the exact range...
Page 73 In the Account Type field, select whether the user and user’s phone is an Administrator or User. If this user is also the Operator, click on the “Operator” check box. The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default.
Page 74: Editing User Profiles
Managing IP Phone Users Editing User Profiles An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User profile that an Administrator can edit.
Page 75 Use the following procedure to edit a user profile. AastraLink Web UI Step Action Select Users->User List Click on the extension for the user profile you want to edit. The user profile appears. You can edit personal information from this menu, specify the user type (administrator or user), and view the phone model, IP address and MAC address assigned to this phone.
Page 76 Action If this user is also the Operator, click on the “Operator” check box. The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default. If you wish, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the “Outgoing Line”...
Page 77: Deleting User Profiles
Deleting User Profiles An administrator can delete a user profile associated with a registered phone. When you delete a User profile, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.). Figure 3-4.
Page 78 Managing IP Phone Users Use the following procedure to delete a user profile. AastraLink Web UI Step Action Select Users->User List Click on the extension for the user profile or profiles you want to edit. Note: You can select an individual user profile or multiple user profiles. Click here to select all user profiles...
Page 79: Configuring User Groups
The AastraLink Pro 160 uses a dial plan number (65) that specifically identifies a phone number as a User Group phone number. The “6”...
Page 80: Virtual Extension Numbers
In the illustration below, a User Group with extension 5200 was created. User Group with extension 5200 (65 + 5200) For more information about the AastraLink Pro 160 dial plans, see Chapter 4, the section, “Configuring Dial Plan Settings” 3-16 page 4-31.
Page 81: Creating Rules For User Groups
Creating Rules for User Groups When you create a user group, you configure group-forwarding rules for the user group that determine what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules.
Page 82: Ring Tone Patterns
Specifies the phone number or extension to transfer unanswered incoming calls to. Valid values are the registered phones with their extensions in your AastraLink Pro 160 network. Specifies the members of the User Group with their extensions. Only the members selected become part of the User Group you define.
Page 83 The following table identifies the different Bellcore ring tone patterns and cadences. Pattern Bellcore Tone (Standard) Bellcore-dr2 Bellcore-dr3 Bellcore-dr4 Bellcore-dr5 41-001190-01 Rel. 1.1, Rev. 00 Minimum Duration Pattern Cadence (ms) Ringing 2s On 1800 Silent 4s Off 3600 Ringing Long Silent Ringing Long...
Page 84: Example Of A User Group
Configuring User Groups Example of a User Group The following illustration shows an example of a configured User Group. In the illustration above, a User Group named “Support” is defined with three members: Extension 200, John Smith Extension 201, Bob Jones Extension 202, Dan Whyte The User Group’s “Extension”...
Page 85: Adding A User Group
So in the above configuration, when a call comes into the Support User Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message.
Page 86 Configuring User Groups AastraLink Web UI Step Action Select the method you want to use to be notified that a voicemail has been recorded for the user group, in the “Voicemail Notification” field. Valid values are: • Off (default - disables voicemail notification) •...
Page 87: Editing A User Group
AastraLink Web UI Step Action In the “Group Membership” field, do one of the following actions: • To add individual users to the group, click on the user name, then click from the Available list to the Members list. • To add multiple users to the group, press and hold the <Ctrl>...
Page 88: Deleting A User Group
Configuring User Groups Deleting a User Group Warning: If you delete a User Group, voicemails for the group become inaccessible (but are not removed). Therefore, you must ensure that the voice mailbox is emptied before a group is deleted. Use the following procedure to delete a User Group. AastraLink Web UI Step Action...
Page 89: Default Softkeys (Users Menu)
Default Softkeys You configure softkey default settings from the Shows which model Aastra IP phone(s) you are currently configuring Figure 3-5. Default Softkeys Menu 41-001190-01 Rel. 1.1, Rev. 00 (Users Menu) “Empty” softkeys are not yet configured Default Softkeys (Users Menu) menu Users->Default Softkeys 3-25...
Page 90: Using The Default Softkeys Menu (User Phone)
That is, when you initially start up and register an IP phone with the AastraLink Pro 160, the default softkeys you specify from this menu are programmed automatically on the IP phone.
Page 91: Softkey Types (User Phone)
Softkey Types (User Phone) Depending on the phone model you are configuring, there are several different types of softkeys available for you to configure for the IP phones on your network. Each softkey type performs a different function. On the AastraLink Web UI, you can configure softkeys for the administrator phone and the user phones.
Page 92: Call Settings Softkeys (User Phone)
Default Softkeys (Users Menu) Call Settings Softkeys The table below describes the call settings softkeys you can configure for the Aastra IP phones on your AastraLink network. The table describes each softkey type, function, label, and value (where applicable). Softkey Type Function Speed Dial Allows you to dial a phone number/...
Page 93 Softkey Type Function Directed Call Allows you to intercept - or pickup - Pickup a call on a monitored extension. When you press the DCP softkey, your IP phone displays a list of currently ringing numbers. You select the call you want to “pickup“ (intercept) from this list and are connected to the call.
Page 94 Indicates the key is configured as a Paging key. Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. Transfer Allows you to transfer a call to another extension. Note: Consultative transfer and blind transfer are supported for calls to SIP extensions;...
Page 95: Application Softkeys (User Phone)
Application Softkeys The following table describes the application softkeys you can configure for the Aastra IP phones on your AastraLink network. Softkey Type Function Services Displays the Services list. From the Services list, you can access these other services and applications: •...
Page 96 Default Softkeys (Users Menu) Softkey Type Function Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered.
Page 97: Adding A Default Softkey (User Phone)
Note: When you add or delete a softkey, the changes to your IP phone are usually dynamic. However, some softkey types (BLF, for example) require you to restart the phone in order for the changes to take affect. Adding a Default Softkey Use the following procedure to add/define a new default softkey for the Aastra IP phones in your network.
Page 98: Deleting A Default Softkey (User Phone)
Default Softkeys (Users Menu) AastraLink Web UI Step Action Select a different “Softkey Type” from the pull-down menu. Click <Save> to save your changes. The Default Softkeys menu updates to reflect your changes. Deleting a Default Softkey Use the following procedure to delete a default softkey from the Aastra IP phones on network.
Page 99: Editing A Default Softkey (User Phone)
Step Action Select Users->Default Softkeys-> Expansion Module 1. Note: The AastraLink Pro 160 supports only one expansion module per phone. Click Corporate Directory. The AastraLink begins to download and configure the expansion module with the corporate directory contacts. When the process complete, a message appears confirming that the download is complete.
Page 100: Restoring Default Softkeys Back To Factory Settings
Default Softkeys (Users Menu) Restoring Default Softkeys Back to Factory Settings Use the following procedure to set the default softkeys back to their original, factory default settings. AastraLink Web UI Step Action Select Users->Default SoftKeys Select which model Aastra IP phones you are configuring from the “Phone Type” pull-down menu. Click <Reset to Defaults>...
Page 101: Configuring Aastralink Pro 160 System And Network Parameters
This chapter describes how to configure AastraLink Pro 160 system and network management parameters. These parameters apply to the AastraLink device itself. For a procedure on setting up your AastraLink Pro 160 manually, see Appendix Topics This chapter covers the following topics:...
Page 102: Topic Page
About this Chapter Topic Editing Local Service Settings Editing External Services Settings Configuring Dial Plan Settings Local Dial Plan Star Codes Specifying Dial Plan Settings Configuring Overhead Paging Configuring an Emergency Dial Plan Configuring Barred Numbers Configuring Private Lines Configuring Abbreviations Configuring VoIP Settings SIP Trunking SIP Direct Inward Dialing (DID)
Page 103: Accessing The Configuration Menu
Accessing the Configuration Menu You configure all system and network parameters for the AastraLink Pro 160 from the Configuration menu, shown below. Figure 4-1. AastraLink Web UI Configuration Menu 41-001190-01 Rel. 1.1, Rev. 00 Accessing the Configuration Menu...
Page 104: Configuring System Settings
Use the following procedure to specify regional settings for your AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->System Settings->Regional Settings. Set <Location> to the country where you installed the AastraLink Pro 160. Default is None. Valid values are: • None (default) • Canada •...
Page 105 AastraLink Web UI Step Action The “Time Zone” field is disabled by default, until you select a country in Step 2. Select a Time Zone that maps to your location. Default is “Select a country”. Valid values are: 41-001190-01 Rel. 1.1, Rev. 00 Configuring System Settings...
Page 106 Specify the <Date Format> for your Aastra IP phones. Default format is <Month><Year>. Valid formats are: Specify the <Time Format>. Default is 12 hour. Valid values are: • 12 hour • 24 hour Specify the default AastraLink Pro 160 system <Language>. Valid values are: • English (default) • French • Spanish The language you specify here is the default language used for all text displayed on the IP phones, as well as the default voicemail language for all callers.
Page 107 AastraLink Web UI Step Action To support additional languages for the auto-attendant announcement, click on any of the following parameters. Only the system language set by the administrator during initial greenfield configuration is enabled by default. • Support English • Support French •...
Page 108: Specifying The Date And Time
If automatic time and date were enabled during the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network Time Protocol (NTP) to synchronize its date and time from the Internet global time servers.
Page 109: Configuring The Music On Hold Option
Microsoft WAV format, 8KHz PCM, mono, 16-bit signed linear. The audio source can either be a WAV file, or a direct connection between the AastraLink Pro 160 Music on Hold stereo jack (located on the back of the device) and an audio device (CD player).
Page 110: Configuring Push Button Trigger Input Or Relay Output
Configuring System Settings AastraLink Web UI Step Action In the “Upload New File” field, click <Browse> and locate a new audio .wav file that you want to use for Music on Hold. Upload the file to the AastraLink Pro. Click <Save> to save your changes. Configuring Push Button Trigger Input or Relay Output The AastraLink includes two optional, programmable features - Push Button Trigger Input and Relay Output - that allow you monitor and/or change the status...
Page 111 You may want to configure the Push Button Trigger feature and the Relay feature to operate with the same external device. For example, suppose you want the Operator to monitor and control a locked entrance door. In this scenario, you could connect the entrance doorbell to the Push Button Trigger, and the locked entrance door to the Relay I/O port.
Page 112 Configuring System Settings AastraLink Web UI Step Action In the “Push Button Alert Text” field, specify a custom alert text message. The default text message is: “The Push Button has been pressed.” (optional) The AastraLink Pro has a default message announcement that announces after pushing the relay button.
Page 113: Configuring Visual Voicemail Settings
Configuring Visual Voicemail Settings Use the following procedure to configure visual voicemail setting parameters. AastraLink Web UI Step Action Select Configuration->Voicemail. To specify a maximum length (duration, in seconds) for a voicemail message, enter a value in the “Max Duration” field. The default is 180 seconds maximum length for each voice message, after which the caller is disconnected automatically.
Page 114 AastraLink Pro 160 Administrator Guide Configuring System Settings Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free space of the CF card, subtracting 100MB required for working space by system upgrade, logs and backups, and calculating a percentage of the free voicemail capacity compared to the total size for all voicemail currently stored.
Page 115: Configuring Network Settings
Configuring Network Settings You configure AastraLink Pro 160 network settings from the Configuration->Network->Local Network Figure 4-2. Local Network Menu 41-001190-01 Rel. 1.1, Rev. 00 Configuring Network Settings menu shown below. 4-15...
Page 116: Editing Local Network Settings
— Aastra 1 is not valid (spaces are not allowed) Note: If you change the hostname of your AastraLink Pro 160 device, then you have to reboot the IP phones in order to connect to the new hostname on your network.
Page 117 160. AastraLink Web UI Step Action Select Configuration->Network->Local Network. To specify a new host name for your AastraLink Pro 160, enter a new name in the “Host Name” field. For example: AL_bldg1 41-001190-01 Rel. 1.1, Rev. 00 Configuring Network Settings...
Page 118 • DNS Server 2: Set to the IP address of DNS server 2. Click <Save> to save your changes. Note: You must reboot your AastraLink Pro 160 in order for these network parameter changes to be implemented. 4-18 41-001190-01 Rel. 1.1, Rev. 00...
Page 119: Editing Local Service Settings
Editing Local Service Settings You configure AastraLink Pro 160 local service settings from the Configuration->Local Services Figure 4-3. Local Services Menu 41-001190-01 Rel. 1.1, Rev. 00 Configuring Network Settings menu shown below. 4-19...
Page 120 — The router is a model/brand supported by the AastraLink for UPnP. Note: UPnP support and compatibility varies, depending on the implementation used by the specific router manufacturer. Contact Aastra Telecom for the list of UPnP routers tested with a specific AastraLink software version.
Page 121 If UPnP is enabled, port forwarding is attempted automatically (see the HTTP Port Range parameter). Note: The AastraLink Pro 160 listens for remote office HTTP traffic on port 9600. If you are manually configuring port-forwarding parameters for HTTP, use HTTP Port Start as the external port being forwarded to port 9600 on the AastraLink Pro 160.
Page 122 Configuring Network Settings • HTTP Port Range Specifies the HTTP port range (offset from the HTTP Port Start) used to support remote office IP phone UI and Web UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that must be forwarded from the public/external side of the network to the AastraLink is the single port specified in the HTTP Port Start field.
Page 123 • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink SIP trunks use for their SIP registration renewal timer. Usually no change is required for this parameter, but some SIP trunk service providers may refuse registration if the period is set shorter than a specified value, for example 3600 seconds.
Page 124: Configuring Remote Office Support
Note the following information about configuring remote office support: • The procedure for configuring remote office support varies slightly, depending on whether or not you installed your AastraLink Pro 160 behind a UPnP enabled/supported router. Refer to the UPnP parameter description on page 4-20 •...
Page 125 Use the following procedure to configure AastraLink remote office support. AastraLink Web UI Step Action Select Configuration->Network->Local Services. The “Remote Office” field is disabled by default. To enable remote office support, set Remote Office to On. The “UPnP” field is disabled by default. Set UPnP to <Off> or <On>, as required by your specific network configuration.
Page 126 Configuring Network Settings AastraLink Web UI Step Action Depending on whether or not you enabled UPnP, specify any other required Local Services parameters, as described on • External Gateway IP • HTTP Port Start • HTTP Port Range • SIP Registration Expiration •...
Page 127: Editing External Services Settings
Editing External Services Settings Depending on your network requirements, administrators can configure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro 160 include: • NTP Address The Network Time Protocol (NTP) pool is a collection of networked time servers that provide the accurate time to other computers on IP networks.
Page 128 Note: The SMTP Relay Address configures the internal LAN or external WAN address of the SMTP relay server. The SMTP relay server must be correctly configured to permit incoming email traffic from the AastraLink Pro 160 to be forwarded through the relay to the end users. •...
Page 129 • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email address used for sending SMTP email. For example, myaccount@myisp.com. Use the following procedure to configure External services.
Page 130: Send Test Email
Configuring Network Settings AastraLink Web UI Step Action Select the SMTP relay port that handles SMTP traffic on the SMTP server, in the “SMTP Relay Port” field. Valid values are: • MTA (port 25) (default) • MUA (port 587) Server Authentication Requirement If your network server requires authentication, enable the field “Server requires authentication”...
Page 131: Configuring Dial Plan Settings
Configuration->DialPlan menu shown below A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The default dialing plan for the AastraLink Pro 160 is 3-digits, starting with extension 200 (administrator). Users are assigned extensions 201, 202, etc.
Page 132: Local Dial Plan
Configuring Dial Plan Settings Local Dial Plan Table 4-1 describes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. Table 4-1. DialPlan Numbers 1 Abbreviated Dialing 2* Extn 3* Extn 4* Extn 5 Unused 6 Feature Access 0 Local Features...
Page 133: Star Codes
Select Configuration->Dial Plan->Settings. Set the “Phone Registration” field to one of the following options: On - (default) Allows new IP phones to register with the AastraLink Pro 160. Off - Prevents new phones from registering with the AastraLink Pro 160.
Page 134 In the “Parked Call Timeout” field, enter the time, in seconds, that the AastraLink Pro 160 waits before it rings back to remind the IP Phone user that he parked a call.
Page 135: Configuring Overhead Paging
Configuring Overhead Paging The AastraLink Pro 160 has an overhead paging jack (located on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. Overhead Paging Jack (Green Port) To access the pager, an IP phone user goes through the Auto-Attendant, and specifies the correct password, as described in the following procedure.
Page 136: Configuring An Emergency Dial Plan
Configuring Dial Plan Settings Configuring an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country.
Page 137: Configuring Barred Numbers
Barred numbers are blocked PSTN numbers that cannot be dialed from the AastraLink Pro 160. You can use the Web UI to specify a barred numbers list for the IP phones on your network. The barred numbers list applies to outgoing calls only.
Page 138: Adding A Barred Number
Configuring Dial Plan Settings Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->Dial Plan->Barred Numbers. Click <Add Barred Number> Specify a phone number, or pattern of numbers, to add to Barred Numbers list, then click <Add> The Barred Numbers list updates to display the number you specified.
Page 139: Configuring Private Lines
You can configure up to five incoming private lines and five outgoing private lines on the AastraLink Pro 160. Note: When you configure a private line, the FXO line is reserved only for the incoming call direction. The line is still shared by all users for outgoing calls.
Page 140: Configuring Outgoing Private Lines
Configuring Dial Plan Settings Configuring Outgoing Private Lines Use the following procedure to configure an outgoing private line. AastraLink Web UI Step Action Select Users->User List Click on the extension for which you want to assign a private outgoing line. For example: Ext 201 Set the Outgoing Line parameter to the line number (Line 1 - Line 6) that you prefer for outgoing calls placed by this extension.
Page 141: Configuring Abbreviations
Configuring Abbreviations The AastraLink Pro 160 allows you to define a list of abbreviated numbers to be used as a shortcut when dialing from a phone connected to the AastraLink Pro. These are numbers that are frequently used for system-wide shortcuts.
Page 142: Examples Of Abbreviated Number Configurations
Configuring Dial Plan Settings Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers. Example 1 The first illustration below shows call barring as 91* so that external long distance is blocked. The second illustration shows an abbreviation of 1+20 added which routes to phone number 918007499262, so that users can still dial out for pizza.
Page 143 Example 2 The first illustration shows an abbreviation of 1+10 added, which routes to phone number 7165300. This is an inter-office AastraLink trunk call to call group 300 using AastraLink trunk number 1. This is accessing the Sales team using an AastraLink at another location.
Page 144: Configuring Abbreviated Numbers
Configuring Dial Plan Settings Configuring Abbreviated Numbers Use the following procedure to configure an abbreviated number. AastraLink Web UI Step Action Select Configuration->Dial Plan->Abbreviations. Click <Add Abbreviation>. In the Abbreviation field, specify a two-digit number that the AastraLink dials as a shortcut prior to a user dialing an outgoing number.
Page 145: Editing Abbreviated Numbers
Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number. AastraLink Web UI Step Action Select Configuration->Dial Plan->Abbreviations. In the Abbreviation column, click on the abbreviated number you want to edit. Edit the Abbreviation, Number, and Description as required. Click <Save>...
Page 146: Deleting Abbreviated Numbers
Configuring Dial Plan Settings Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number. AastraLink Web UI Step Action Select Configuration->Dial Plan->Abbreviations. In the Abbreviation column, place a check mark in the box for the abbreviated number you want to delete.
Page 147: Configuring Voip Settings
Configuring VoIP Settings You configure AastraLink Pro 160 Voice over IP (VoIP) settings from the Configuration->VoIP Figure 4-6. Voice-Over-IP Menu 41-001190-01 Rel. 1.1, Rev. 00 menu shown below. Configuring VoIP Settings 4-47...
Page 148: Sip Trunking
See Note: When you enable SIP trunking, note the following important information: — You can configure up to 10 SIP trunks between your AastraLink Pro 160 IP phone network and a service provider network. — Depending on whether or not you enable UPnP support on your...
Page 149: Outgoing Sip Trunk Calls
Outgoing SIP trunk calls Call routing The AastraLink Pro 160 default prefix for outbound SIP trunk calls is set to 8. When Aastralink Pro users make a call, they dial the following: (prefix digit) + (access digit) + (directory number)
Page 150 Configuring VoIP Settings On the VoIP Menu screen, clicking on a dial prefix in the “Dial Prefix” column displays the following SIP trunk configuration screen: The parameters you can specify for SIP Trunking are: • Local Local enables/disables SIP trunking to use the local subnet address for the SIP signalling rather than the external (UPnP / external gateway) address.
Page 151 • Registrar Port Supplied by your service provider. Specifies the port number of the remote device (registrar server) on which SIP communications are received. By default this is set to 5060. • Username Supplied by your service provider. A name (usually a phone number) you use to connect to the service provider network.
Page 152: Adding A Sip Trunk
Action Select Configuration->VoIP->SIP Trunking To enable SIP trunking, set Local to <On> Specify the IP Address of the Registrar Server that connects your AastraLink Pro 160 to the service provider network in the “Registrar Server” field. For example: 192.32.210.24 Your service provider supplies this IP Address.
Page 153: Clearing A Sip Trunk
“Are you sure you would like to delete the selected items?” Click YES to delete the SIP trunk.” The SIP trunk configuration you selected is deleted from the AastraLink Pro 160. Clear All SIP Trunk Configurations In the “Dial Prefix” check box, place a check mark in the box to select ALL SIP trunk configurations.
Page 154 Click <Clear>. The following message displays: “Are you sure you would like to delete the selected items?” Click YES to delete all SIP trunks.” All the SIP trunk configurations are deleted from the AastraLink Pro 160. 4-54 41-001190-01 Rel. 1.1, Rev. 00...
Page 155: Sip Direct Inward Dialing (Did)
SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dialing (DID) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system.
Page 156: Adding A Sip Did
Configuring VoIP Settings Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->VoIP->SIP DIDs. Click <Add DID Prefix>. Enter the number for the DID prefix in the text box and click <Add>.
Page 157 Click <Delete Selected DID Prefixes>. The following message displays: “Are you sure you would like to delete the selected items?” Click YES to delete all SIP DIDs.” All the SIP DIDs are deleted from the AastraLink Pro 160. 41-001190-01 Rel. 1.1, Rev. 00 Configuring VoIP Settings...
Page 158: Aastralink Trunking
For example, if you have an office in Atlanta, in Boston and in Chicago, you can configure AastraLink trunks between the offices When AastraLink Pro 160 devices are networked across a LAN/WAN, IP phone users can make calls between the sites by dialing the following:...
Page 159: Configuration Parameters
Specifies the port number of the remote AastraLink on which communications are received. By default this is set to 4569. Configuration Guidelines When you configure AastraLink Pro 160 trunks, note the following guidelines: • You can configure a maximum of 10 AastraLink trunks and user names on a single AastraLink Pro 160 device.
Page 160: Aastralink Trunking Example
Before you use the Web UI to configure AastraLink trunks, we strongly recommend that you do the following: — Assign an access digit to each AastraLink Pro 160 device in your network. — Make a list of the trunks you want to configure.
Page 161 At this point, the trunk between Atlanta and Boston is complete. To configure the trunk between Atlanta and Chicago, the administrator repeats these steps, using the Chicago dial prefix/hostname as the destination end of the trunk. 41-001190-01 Rel. 1.1, Rev. 00 Configuring VoIP Settings Boston AastraLink Pro 160 4-61...
Page 162 Configuring VoIP Settings Note the following examples: • Figure 4-8 • Figure 4-9 • Figure 4-10 Atlanta to Boston Atlanta to Chicago Figure 4-8. Trunks Between Atlanta/Boston and Atlanta/Chicago 4-62 shows the Atlanta /Boston, and Atlanta /Chicago trunks. shows the Boston/Atlanta, and Boston /Chicago trunks. shows the Chicago/Atlanta, and Chicago/Boston trunks.
Page 163 Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Boston to Atlanta Boston to Chicago Figure 4-9. Trunks Between Boston/Atlanta and Boston/Chicago 41-001190-01 Rel. 1.1, Rev. 00 4-63...
Page 164 Configuring VoIP Settings Chicago to Atlanta Chicago to Boston Figure 4-10. Trunks Between Chicago/Atlanta and Chicago/Boston 4-64 41-001190-01 Rel. 1.1, Rev. 00...
Page 165 Use the following procedure to enable AastraLink trunking between two AastraLink Pro 160 devices. AastraLink Web UI Step Action Select Configuration->VoIP->AastraLink Trunks Click the Dial Prefix that matches the destination AastraLink network. For example, if you are configuring a trunk between Atlanta and Boston, and assigned the access digit 1 to the Boston AastraLink network, then you would click on 7 + 1 + (number).
Page 166: Configuring Auto-Attendant
Configuring Auto-Attendant Configuring Auto-Attendant You configure Auto-Attendant parameters from the menu shown below. The screen below has no user groups configured on the AastraLink Pro 160. Figure 4-11. Auto-Attendant Menu with No User Groups 4-66 Configuration->Auto-Attendant 41-001190-01 Rel. 1.1, Rev. 00...
Page 167: How Auto-Attendant Works
If you have User Groups configured on the AastraLink Pro 160, the Auto-Attendant screen displays as shown below. Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant Works The Auto-Attendant feature allows you to specify how the AastraLink Pro 160 routes incoming calls.
Page 168: Settings For The Auto-Attendant
Configuring Auto-Attendant When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enable while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension of the person they are calling. The Auto-Attendant then transfers the call.
Page 169: Configuring Settings For The Auto-Attendant
The Open Hour Settings and Closed Hour Settings allow the administrator to select the hours for which the Auto-Attendant handles calls. These parameters also allow you to record a custom greeting as required. For example, an administrator can record a greeting for incoming calls during open hours and another greeting for closed hours.
Page 170 If you select the User Group option in step 2, set the virtual extension of the user group in the “User Group” field. Skip this step if no User Groups are configured on the AastraLink Pro 160. For more information on virtual extensions, see Chapter 3, the section, page 3-16.
Page 171 If you select the User Group option in step 2, set the extension of the user group in the “User Group” field. Skip this step if no User Groups are configured on the AastraLink Pro 160. The Auto-Attendant has a built in default greeting that plays during closed hours.
Page 172 Configuring Auto-Attendant AastraLink Web UI Step Action To upload a greeting file that plays during closed office hours, do the following: • Click on <Browse> for the “Upload Closed Greeting” field. Browse to the location on the server where the .wav file is stored, that contains the greeting you want the Auto-Attendant to use.
Page 173 AastraLink Web UI Step Action Custom Key Message In the "Select Language" field, select the language for which you want to modify the Custom Key Message. Valid values are: English, French, and Spanish (default is English). The Auto-Attendant has a built in default key message that plays using the system language. To specify a custom key message using English, French, and Spanish, do the following: •...
Page 174 Configuring Auto-Attendant AastraLink Web UI Step Action The Auto-Attendant has a built in default language greeting that plays using the system language. To specify a custom language greeting using English, French, and Spanish, do the following: • Click on <Record Custom> for the “Language Greeting” field. The Operator IP phone rings.
Page 175: Schedule For The Auto-Attendant
Schedule for the Auto-Attendant By default, the Auto-Attendant hours are set to open at 9:00 A.M. and close at 5:00 P.M for the business days of Monday through Friday. Saturday and Sunday are closed hours. Calls that come into the Auto-Attendant during these times are handled according to the configuration set by the administrator in the Auto-Attendant Menus.
Page 176 AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Figure 4-14. Auto-Attendant Schedule (times) 4-76 41-001190-01 Rel. 1.1, Rev. 00...
Page 177 Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant The following illustration shows the scheduling flow in the Auto-Attendant. 41-001190-01 Rel. 1.1, Rev. 00 4-77...
Page 178 Configuring Auto-Attendant Use the following procedure to specify the Auto-Attendant schedule. AastraLink Web UI Step Action Select Configuration->Auto-Attendant->Schedule To begin editing the Auto-Attendant schedule, click on one of the days of the week. For example, click <Sunday> Set the “Day” field to the day of the week you are configuring. If the office is closed this day, then in the “Closed”...
Page 179: Holidays For The Auto-Attendant
Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours. You can schedule specific days and times for your office holidays if required.
Page 180: Adding A Holiday To The Auto-Attendant
Configuring Auto-Attendant Figure 4-16. Specifying Auto-Attendant Holidays Note: Holidays are assumed to have annual repetition (i.e. most secular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holidays repeat on irregular dates - usually due to religious or pagan cycles. For example, the Christian holiday of Good Friday occurs on a Pagan cycle with no fixed annual repeat (actually the friday before the first Sunday after the first fourteenth day cycle of the moon on or after the vernal equinox) - it is necessary to maintain the list manually for each new year.
Page 181: Deleting A Holiday From The Auto-Attendant
AastraLink Web UI Step Action Specify a name for the holiday in the “Holiday Name” field. For example, Christmas. Select the date for the holiday in the “Date” field. For example, 25 December. If the office is closed this day, then in the “Closed” field, place a check mark in the box and click <Save>.
Page 182: Custom Recordings
Configuring Auto-Attendant Custom Recordings You can create custom recordings (for open and closed hours, Main Menus, key messages, language greetings) for the Auto-Attendant if required. Incoming callers hear these custom recordings when accessing and using the Auto-Attendant. For example, you may want to include your company name in the open office greeting.
Page 183 Use the following procedure to specify a custom recording. AastraLink Web UI Step Action Select Configuration->Auto-Attendant->Settings To specify a custom recording, click on <Record Custom> for the applicable setting on the “Settings” tab (Open Hour Settings, Closed Hour Settings, Custom Main Menu, Custom Key Message, or Language Greetings).
Page 184: Configuring Audio Settings (Tuning Wizard)
Configuring Audio Settings (Tuning Wizard) Configuring Audio Settings (Tuning Wizard) You configure and refine audio parameters using the Tuning Wizard, located on Configuration->Regional Settings Figure 4-17. Regional Settings Menu 4-84 menu shown below. Click to access the AastraLink Tuning Wizard 41-001190-01 Rel.
Page 185: Using The Aastralink Audio Tuning Wizard
Using the AastraLink Audio Tuning Wizard The AastraLink Tuning Wizard is an interactive tool that allows you to monitor, and maximize, the audio quality of calls transmitted and received over the AastraLink IP phone network. As part of the Tuning Wizard process, you place a call from an Administrator IP phone to a destination phone number.
Page 186: Important Information
Configuring Audio Settings (Tuning Wizard) IMPORTANT INFORMATION Note: Before you begin using the Tuning Wizard, refer to the following information: • Make sure you can directly access an Administrator IP phone. • You will be asked to supply the destination phone number as part of the tuning procedure.
Page 187 AastraLink Web UI Step Action Follow the Tuning Wizard online instructions until the process is complete. Important Notes: 1. The destination phone number MUST be an analogue line on the same central office switch as the line connected to the FXO line 1. - Remove PSTN line 2 from the VNX and plug it into a POTS phone instead;...
Page 189: Maintaining The Aastralink Pro 160
Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to maintain the AastraLink Pro 160. Topics This chapter covers the following topics: Topic Accessing the Maintenance Menu Viewing the Current System Status Managing Call Detail Records (CDR reports)
Page 190 About this Chapter Topic Support Information Send Email to Aastra Support with Debug Reports Send General Email to Aastra Support Page page 5-19 page 5-19 page 5-22 41-001190-01 Rel. 1.1, Rev. 00...
Page 191: Accessing The Maintenance Menu
Accessing the Maintenance Menu You access all system maintenance and upgrade options for the AastraLink Pro 160 from the Maintenance menu Figure 5-1. AastraLink Pro 160 Web UI Maintenance Menu 41-001190-01 Rel. 1.1, Rev. 00 Accessing the Maintenance Menu (Figure...
Page 192: Viewing The Current System Status
Maintenance->Current Status menu The current status menu contains the following information about the AastraLink Pro 160: • Serial Number of the AastraLink Pro 160 • Percent of Voicemail usage • Line 1 through Line 6 shows the status of each FXO line.
Page 193: Managing Call Detail Records (Cdr Reports)
Managing Call Detail Records (CDR reports) You view the Call Detail Record (CDR) history for the AastraLink Pro 160 from the Maintenance->CDR Reports menu The CDR logs include all regular calls, feature activations, and internal calls. Figure 5-2. Call Records Menu 41-001190-01 Rel.
Page 194: Sorting Cdr Columns
Managing Call Detail Records (CDR reports) The following table described the information in each call detail record. Column Source Destination Caller ID Disposition Date Duration Sorting CDR Columns In the Call Detail Record report, you can sort each column using the up and down arrows at the top of each column.
Page 195 Column Sort Process Destination Sorts in ascending order. For example: Unknown 3345454 4443567 Caller ID No sorting; the items in this column stay with each record as you sort. Disposition Sorts by: Answered, Failed, No Answer Date Sorts in ascending order. For example: Apr 7 10:51 AM Apr 7 11:42 AM...
Page 196: Viewing Call Detail Records
Managing Call Detail Records (CDR reports) Viewing Call Detail Records Use the following procedure to view call detail records. AastraLink Web UI Step Action Select Maintenance->Call Records. View the log as applicable. To sort the report in ascending or descending order, click the field in the Call Records header row.
Page 197: Performing Aastralink Backup And Restore Tasks
AastraLink Pro 160 system. The backup file is encrypted to prevent exposure of personal information. In addition to backing up your AastraLink Pro, you can restore a previously backed up file onto the AastraLink Pro 160, in order to recover its original operating state. Figure 5-3.
Page 198: Backup And Restore Guidelines
Performing AastraLink Backup and Restore Tasks Backup and Restore Guidelines Review the following information and guidelines before performing AastraLink backup and restore operations: • To ensure that the confidentiality of voicemails is preserved, backup data is stored in the compressed and encrypted “AastraLink Backup File” (.abf) format.
Page 199: Backing Up Aastralink System Software
Action Select Maintenance->Backup & Restore To start the backup process for the AastraLink Pro 160, click <Backup Now> The backup process begins and runs as a background task. Depending on the number configured extensions (and amount of stored voicemail), this could take up to 30 minutes.
Page 200: Restoring The Aastralink Configuration Database And Voicemail
Once the upload is complete, click <Yes> to reboot the AastraLink Pro 160 and reload the new database. Once the reboot is complete, the LED light on the front of the AastraLink Pro 160 device flashes green. You can then log into the AastraLink Pro 160.
Page 201: Updating Aastralink System Software
Updating AastraLink System Software You can apply new AastraLink system software to the unit from the Maintenance->Update menu Figure 5-4. Update Menu AastraLink software updates use the “.dra” file extension, and are available from the Aastra customer support web site. Commonly used update files include: •...
Page 202: Automatic Updates
— Update the AastraLink using a system software file stored locally. Note: Aastra recommends creating a backup file of your current AastraLink Pro 160 system software before you perform the upgrade procedure described in this section. Some system updates may result in the loss of configuration or voicemail messages.
Page 203 AastraLink Web UI Step Action Choose one of the following Update Methods: • Notify only. Select if you want the AastraLink to notify you using an email message when a new image is available. • Download but don’t install. Select if you want the AastraLink to download the latest system software file, but not install it.
Page 204: Manual Updates
PC or server. Use the Browse button to locate the . dra file on your PC, then click <Upgrade> to begin downloading the file. If you apply an updated .dra file, Click <Reboot System> to reboot the AastraLink Pro 160 using the updated AastraLink software.
Page 205: Rel. 1.1, Rev
Maintaining the AastraLink Pro 160 Updating AastraLink System Software IMPORTANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The Web UI displays the following message after pressing the REBOOT button: "System is rebooting.
Page 206 The User must watch for the flashing green LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink Web UI. If the User attempts to login too soon, the message "Warning: System is in an upgrade state. Logins have been disabled."...
Page 207: Support Information
Support Information Send Email to Aastra Support with Debug Reports A feature of the AastraLink Pro 160 Web UI software allows you to send debug information about your AastraLink Pro to Technical Support at Aastra Telecom. You have the option of selecting whether you want to automatically send the information or send it manually when required.
Page 208 Support Information Clicking <Send Debug Information> displays the following screen. Note: The <Send Debug Information> button may include personally identifiable information, such as call logs and account details (passwords, etc.). However, the file attached to the email is encrypted to ensure that only Aastra support personnel have access to it. Note: The AastraLink software requires you to enter an Aastra Case ID before sending any debug information.
Page 209 Maintaining the AastraLink Pro 160 Support Information After submitting the debug notification to Aastra, the following message displays. 41-001190-01 Rel. 1.1, Rev. 00 5-21...
Page 210: Send General Email To Aastra Support
Contact Aastra Technical Support • Download product documentation • View Frequently Asked Question (FAQs) Click <Download> to immediately download the current AastraLink Pro 160 License file (in PDF format) to your PC screen for viewing. 41-001190-01 Rel. 1.1, Rev. 00...
Page 211 How Do I Assign An IP Phone To A Different User? What Are Softkeys and How Do They Work? How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? Why Do My IP Phone Screens Look Different?
Page 212: How Does Network Addressing Work
How Does Network Addressing Work? How Does Network Addressing Work? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assign itself an IP address within the range 169.254/16 (excepting the first and last 256 addresses in...
Page 213: What Is The Difference Between The Administrator Phone And User Phones
The first IP phone you register with the AastraLink Pro 160 becomes the administrator phone. The administrator can configure and manage the AastraLink Pro 160, as well as configure all Aastra IP phones and user profiles on your network. Once you register an administrator phone with the AastraLink, all other IP phones are registered as user phones.
Page 214: How Do I Assign An Ip Phone To A Different User
How Do I Assign An IP Phone To A Different User? How Do I Assign An IP Phone To A Different User? If an IP phone is already registered with the AastraLink device, and you want to reassign the IP phone to a different user, you must use the AastraLink Web UI to edit the user entry and change the name and extension number;...
Page 215 AastraLink FAQs What Are Softkeys and How Do They Work? 200 - J Smith May 11, 2:40 PM Vmail Forward Park Call Directory Press DND softkey to enable “Do Not Disturb” on this phone. 41-001190-01 Rel. 1.1, Rev. 00...
Page 216: What Are Expansion Modules
What Are Softkeys and How Do They Work? What are Expansion Modules? The 5i Series Aastra IP SIP Phones offer expansion module units that can attach to the right side of the phone to provide additional softkeys. These expansion modules are called the 536M and the 560M. For Phones 53i, 55i, 57i, and 57i CT For Phones 55i, 57i and 57i CT Model 536M...
Page 217: Softkeys For Expansion Modules (User Phone)
The 536M provides 36 additional softkeys and can attach to a 53i, 55i, 57i or 57i CT. The 560M provides 60 additional softkeys and can attach to a 55i, 57i, and 57i CT. You can configure the following softkey functions on the expansion modules: •...
Page 218: How Do I Obtain The Ip Address Assigned To The Aastralink Pro 160
IP Address of the AastraLink Pro 160 is 10.50.20.104 AastraLink Pro 160 IP Address Write down the IP Address of your AastraLink Pro 160. You need it to access the AastraLink Web UI. Press <Done> to exit. (or the...
Page 219: Why Do My Ip Phone Screens Look Different
Why Do My IP Phone Screens Look Different? If you install an AastraLink Pro 160 on your existing IP phone network, then you will notice some phone UI changes when you register the phones with the device. Users who previously operated their IP phones in generic SIP mode should note the following information: •...
Page 220: Does This Guide Describe How To Operate My Ip Phone
IP phone - is beyond the scope of this guide. For instructions on operating Aastra IP phones, and using Aastra IP phone features, refer to the AastraLink Pro 160 IP Phone User’s Guide. 6-10 41-001190-01 Rel. 1.1, Rev. 00...
Page 221: Troubleshooting Solutions
About this Chapter Introduction This chapter contains several trouble-shooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch.
Page 222 About this Chapter Topic Using the Reset Switch to Restore Factory Default Settings What To Do After Restoring Factory Default Settings Reinstalling System Software Using Recovery Mode Automatic Recovery Mode Manual Recovery Mode Using The AastraLink Recovery Mode UI Using AastraLink System and Phone Log Files Page page 7-6 page 7-7...
Page 223: Monitoring The Aastralink Status Led
Monitoring the AastraLink Status LED The LED on the front of the AastraLink Pro 160 indicates the current status of the device. The table below describes the LED variations. LED Color Meaning Power is off. Steady Green The AastraLink Pro 160 has successfully completed internal hardware diagnostic tests and is starting up.
Page 224: Rebooting The Aastralink
Rebooting the AastraLink Rebooting the AastraLink This section describes how to reboot (restart) the AastraLink Pro 160. You can reboot the AastraLink from the Web UI, or reboot it manually, using the reset switch located on the back of the device (next to the power receptacle, as...
Page 225: Rebooting Using The Reset Switch (Hard Reboot)
Rebooting Using the Reset Switch (Hard Reboot) You can reboot the AastraLink device using the reset switch as long as the LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red •...
Page 226: Restoring Aastralink Factory Default Settings
Factory Default Restoration Procedure Step Action Locate the reset switch on the back of the device. The reset switch is located on the back of the AastraLink Pro 160 (next to the power receptacle) as shown on page 7-5. 41-001190-01 Rel. 1.1, Rev. 00...
Page 227: What To Do After Restoring Factory Default Settings
Factory Default Restoration Procedure Step Action Verify that the LED on the front of the device is flashing green, or flashing red. Use the end of a paperclip to press, and then hold the reset switch (about 5 seconds) until the light turns amber.
Page 228 IP phone network, it automatically discovers the presence of an AastraLink Pro 160 device on the LAN. Once the AastraLink is discovered, the phone then obtains its configuration file from the device, and reboots.
Page 229 Note: To enter the @ symbol, press the # key until it appears on your Phone UI. You can skip this step and enter the email address later using the AastraLink Pro 160 Web UI. Enter the Administrator password, then press <Enter>.
Page 230: Reinstalling System Software Using Recovery Mode
CompactFlash card removed (see page 7-11 for instructions). When the AastraLink Pro 160 is in recovery mode, you can use your web browser to access the Recovery Mode UI, which allows you to: • Reprogram the CompactFlash card back to the default “greenfield” state, as if it were just received new from the factory.
Page 231: Manual Recovery Mode
NOTE: If you do not know the IP address of the LAN interface, see AastraLink Pro 160” page The AastraLink Recovery Mode UI appears. To set the AastraLink Pro 160 back to its factory default settings, use the procedure described 41-001190-01 Rel. 1.1, Rev. 00 Reinstalling System Software Using Recovery Mode 7-12.
Page 232: Using The Aastralink Recovery Mode Ui
Obtaining the IP Address of Your AastraLink Pro 160 If you do not know the IP address of your AastraLink Pro 160, you can obtain the IP address of the AastraLink device using one of the methods described in this section.
Page 233 < DHCP client address received on the LAN interface> For example, enter: http://10.50.20.104 The AastraLink Recovery Mode UI appears. To set the AastraLink Pro 160 back to its factory default settings, use the procedure described 41-001190-01 Rel. 1.1, Rev. 00...
Page 234 Step Action Connect an Ethernet cable from the WAN port located on the back of the AastraLink Pro 160 to the LAN port on your PC. The PC must be configured to be a DHCP client. Once you make this connection, the AastraLink Recovery Mode DHCP server assigns a 192.168.100.10x address to the PC.
Page 235: Reprogramming The Compactflash Card
Recovery Mode UI to set the AastraLink Pro 160 CompactFlash card back to its original settings You should only reprogram the CompactFlash card if the AastraLink Pro 160 is continually entering recovery mode and will not correct itself, even after several reboot attempts.
Page 236 If you are using a direct, back-to-back connection between the AastraLink WAN port and your PC, then enter the following address: http://192.168.100.100 The AastraLink Pro 160 Recovery Mode UI appears, as shown in Figure 7-1. 7-16 41-001190-01 Rel. 1.1, Rev. 00...
Page 237 AastraLink Recovery UI Step Action Example: Enter the name of the CF image file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server.
Page 238 You will see some, or all, of the screens shown in Figure 7-2 as the process completes. When the download is complete, a status window appears indicating that you need to reboot the AastraLink Pro 160 to complete the procedure. Click <Reboot> to reboot the AastraLink.
Page 239 Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Your Web Browser displays screens like these as the CompactFlash Card is reprogrammed. Figure 7-2. AastraLink Recovery Mode Download Screens 41-001190-01 Rel. 1.1, Rev. 00 7-19...
Page 240: Reprogramming The Onboard Flash
Pro 160 Onboard flash (firmware) using the procedure described in this section. Caution: You should only reprogram the Onboard flash with direction from Aastra support personnel. Incorrect updating of the Onboard flash can make the AastraLink Pro 160 unbootable, requiring the device to be returned to the factory for repair.
Page 241 Do not interrupt the transfer during this time, or the system may become unrecoverable. When the download is complete, a status window appears indicating that you need to reboot the AastraLink Pro 160 to complete the procedure. Click <Reboot> to reboot the AastraLink. 41-001190-01 Rel. 1.1, Rev. 00...
Page 242: Uploading The .Abf File To The Compactflash
Reinstalling System Software Using Recovery Mode Uploading the .abf File to the CompactFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a previous AastraLink Backup File (.abf) so that the system reboots into the previous configured state, rather than as a default greenfield.
Page 243: Using Aastralink System And Phone Log Files
Troubleshooting Solutions Using AastraLink System and Phone Log Files Using AastraLink System and Phone Log Files To investigate issues specific to interoperability or configuration/operation of Aastra IP phones, the AastraLink Web UI allows you to view system and phone logs, and enable debugging for various events. To view Aastralink system and phone log files, you must be working in conjunction with Aastra support personnel, and supply a valid login ID and debug password.
Page 245: Remote Office Configuration Of The Ip Phone (Phone-Side)
Register a remote user IP phone at the central site prior to deployment. • Install an IP phones at a remote site and connect to the AastraLink Pro 160 phone network. (This task can be performed by either the administrator or a user.)
Page 246: Preparing To Deploy Remote User Phones
4-19 Note: Perform either of the following step 2 or step 3, but not both. (Optional) Register the IP phones with the AastraLink Pro 160 at the central site. Registering the Aastra IP phones with the AastraLink Pro 160 before deployment ensures that the phones reflect the central site configuration and security parameters.
Page 247 Registering the IP phones by connecting them at the central site is the quickest and easiest method to register the lines with AastraLink Pro and ensure that the IP phone is pre-configured with the public IP address and port previously configured on the AastraLink. Using the <Add Phone> feature permits the IP phone to be registered, but does not pre-configure the public address information;...
Page 248: Registering Ip Phones At The Central Site
To begin the setup process, use the supplied RJ45 cables to connect your Aastra IP phone to your Ethernet Hub/Switch. Note: See your AastraLink Pro 160 Quick Start User’s Guide for detailed instructions on setting up and installing your Aastra IP phone.
Page 249 Step Action To begin the registration process, enter the first name of the IP phone user, then press <Enter>. For example: Bob Enter the last name of the IP phone user, then press <Enter>. For example: Jones (optional) Enter the email address of the IP phone user, then press <Enter>. Note: To enter the @ symbol, press the # key until the symbol appears.
Page 250 Registering IP Phones At the Central Site Step Action Enter the user password, then press <Enter>. Your IP phone reboots. When startup is complete, your phone UI displays the IP address of the Aastralink device. To access the AastraLink Web UI, you enter the address in your web browser. To complete the initialization process, press <Exit>.
Page 251: Connecting To The Ip Phone Network From A Remote Office
E911 regulations in the United States require street address location information be transmitted to the Public Safety Answering Point (PSAP). This information is provided by the telco, using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port (FXO Line 1).
Page 252 Enter the IP Address of the AastraLink Pro 160 that is located at the central site. For example: 65.215.35.80 Note: If you do not know the IP address of the AastraLink Pro 160, check with your administrator. Enter server name/IP 65.215.35.80...
Page 253 Step Action Specify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Your Aastra IP phone downloads the latest configuration information from the AastraLink Pro 160 and reboots. When the Idle State Screen appears showing your user name and extension (like the one below), the registration process is complete.
Page 254: Configuring Port Information
The Aastra IP phone cannot set up minimal port mappings (for example, if you have multiple devices connected to your router). So, in order for the Aastra IP phone to communicate with the AastraLink Pro 160, you must use the instructions in this section to manually enter the port mapping information that is configured on your router.
Page 255 Specify the public IP address, or dynamic/static DNS FQDN of your router, then press <Done>. For example: 65.96.171.130. Specify the public SIP port (default 51620) for your router, then press <Done>. 41-001190-01 Rel. 1.1, Rev. 00 Connecting To The IP Phone Network From a Remote Office Enter NAT IP: 65.96.171.130 Backspace...
Page 256 Connecting To The IP Phone Network From a Remote Office Specify the public RTP starting port (default 51720) for your router, then press <Done>. Specify the public HTTP port (default 51510) for your router, then press <Done>. Your AastraLink IP Phone reboots and begins the discovery process. Now, go back to the previous section entitled “Connecting To The IP Phone Network From a Remote Office”...
Page 257: Reinstalling Aastra Ip Phones At The Central Site
Step Action Connect the Aastra IP phone to your Ethernet Hub/Router. Note: See your AastraLink Pro 160 Quick Start User’s Guide for instructions on setting up and installing your Aastra IP phone. Select <Cancel> when the IP phone UI prompts you to specify the IP address of the AastraLink at your central site.
Page 258 Reinstalling Aastra IP Phones at the Central Site Step Action Select <Restart> when prompted to restart the phone. The IP phone reverts back to its factory default settings. Disconnect, then reconnect, your IP phone to your Ethernet Hub/Router. If your IP phone has been successfully reset to “local mode,” it should start up, retrieve its configuration from the AastraLink, and then prompt you to specify a user name.
Page 259 This appendix covers the following topics: Topic Remote Office Configuration of the AastraLink Pro 160 Network Diagram for Remote Phone Setup Configuring the AastraLink Pro 160 for Remote Office Setup AastraLink Pro 160 Manual Remote Office Configuration Example 41-001190-01 Rel. 1.1, Rev. 00 Appendix B...
Page 260: Remote Office Configuration Of The Aastralink Pro 160
AastraLink Pro 160 Description The AastraLink Pro 160 is a plug and play unit that you can install in your network. However, to configure the AastraLink Pro 160 for remote office connections, it is recommended you use the information that this Appendix provides.
Page 261 Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 41-001190-01 Rel. 1.1, Rev. 00...
Page 262: Configuring The Aastralink Pro 160 For Remote Office Setup
Remote Office Configuration of the AastraLink Pro 160 Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedure to configure UPnP on the AastraLink Pro 160. AastraLink Web UI Step Action Select Configuration->Network->Local Services.
Page 263 Step Action Turn on “UPnP”. Click <Save> to save your changes. After a successful UPnP with the AastraLink Pro 160, the results are shown in the “Office Router Port Mapping Table” on page Notes: 1. The external gateway IP (router A wan side IP address) of router A is automatically populated to the server.
Page 264: Phone Configuration
Remote Office Configuration of the AastraLink Pro 160 Active Protocol Column Descriptions Column Active Protocol Int. Port Ext. Port IP Address 2. Phone Configuration If you create an account on the server for the phone in the same subnet as the server, the configuration automatically downloads to the phone.
Page 265: Remote Phone Installation
Name Allow Allow Allow Allow Allow Allow Allow Allow 41-001190-01 Rel. 1.1, Rev. 00 Remote Office Configuration of the AastraLink Pro 160 Source Destination WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3...
Page 266 Remote Office Configuration of the AastraLink Pro 160 Action Name Allow Allow Allow Allow Deny Default Allow Default Column Descriptions Column Action Name Source Destination Protocol Source Destination WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3 WAN, * LAN, 192.168.1.3...
Page 267: Aastralink Pro 160 Manual Remote Office Configuration Example
AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both require one mapping only. The RTP ports require a range of 10 ports per phone.
Page 268 Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action Install the Remote IP Phone (Pre-Stage Phone) Press <Remote> when remote phone is in the Auto-Discovery screen. If the phone cannot find a UPnP enabled device, it displays “UPnP device not found”. Press <Skip>.
Page 269 Enter the HTTPS port for the Home router. For example, you can enter 51510. After the phone reboots into service, the Users List shows it as a remote device. Remote Device 41-001190-01 Rel. 1.1, Rev. 00 Remote Office Configuration of the AastraLink Pro 160 B-11...
Page 271 AastraLink backing up system software 5-11 chassis 1-12 dial plan 4-32 features list hardware, software requirements 1-11 overview performance, maximizing phone compatibility rebooting registering IP phones restoring configuration, voicemail restoring factory default settings system language settings status updating system software 5-13 Web UI abbreviations, configuring...
Page 272 barred numbers 4-38 default softkeys 3-34 ring groups 3-24 DHCP, configuring 4-18 dial plan 4-32 configuring 4-31 emergency 4-36 directed call pickup, softkey 3-29 directory, softkey 3-31 do not disturb, softkey 3-28 echo, reducing on phone lines 4-85 emergency call support emergency dial plan, defining 4-36 extensions...
Page 273 user phone lines, adjusting audio 4-84 port forwarding 4-23 port mapping, router A-10 prefix digit, trunking 4-49, 4-58 private lines, configuring 4-39 privileges 1-13 push button trigger 4-10 rebooting using the reset switch using the Web UI recovery mode automatic 7-10 description of 7-10...
Page 276 AastraLink Pro 160 Administrator Guide Published in the USA 41-001190-01 REV 00 AastraLink 160 Release 1.1 May 2008...

Aastra AastraLink Pro 160 Administrator's Manual

Chapter 1 Getting Started

About this Chapter

Chapter 2 Using the Aastralink Pro 160 Web UI

Chapter 3 Configuring Aastra IP Phone Profiles

Chapter 4 Configuring Aastralink Pro 160 System and Network Parameters

Topic Page

Chapter 5 Maintaining the Aastralink Pro 160

Chapter 6 Aastralink Faqs

Chapter 7 Troubleshooting Solutions

Appendix A Remote Office Configuration of the IP Phone (Phone-Side)

Appendix B Remote Office Configuration of the Aastralink Pro 160

Quick Links

AastraLink Pro 160

Administrator Guide

Related Manuals for Aastra AastraLink Pro 160

Summary of Contents for Aastra AastraLink Pro 160