Dell PowerEdge EL Owner's Manual
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Dell PowerEdge EL Owner's Manual

Dell PowerEdge EL Owner's Manual

Dell poweredge r720 and r720xd owner's manual
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Dell PowerEdge R720 and R720xd
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001

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Summary of Contents for Dell PowerEdge EL

  • Page 1 Dell PowerEdge R720 and R720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................12 LCD Panel Features ..............................13 Home Screen ..............................13 Setup Menu ...............................13 View Menu ..............................14 Diagnostic Indicators ..........................16 Hard-Drive Indicator Patterns ........................17 Back-Panel Features And Indicators ..............................18 NIC Indicator Codes ............................19 Power Indicator Codes...
  • Page 4 ....................33 Operating With A Setup Password Enabled ...........................33 Entering The UEFI Boot Manager ......................33 Using The Boot Manager Navigation Keys ............................34 Boot Manager Screen ...............................34 UEFI Boot Menu ..........................34 Embedded System Management ..............................35 iDRAC Settings Utility ........................35 Entering The iDRAC Settings Utility ........................35 Changing The Thermal Settings 3 Installing System Components....................37...
  • Page 5 ................................58 Cooling Fans ...........................58 Removing A Cooling Fan ............................59 Installing A Cooling Fan ......................59 Removing The Cooling-Fan Assembly .......................60 Installing The Cooling-Fan Assembly ........................61 Internal USB Memory Key (Optional) ........................61 Replacing The Internal USB Key ..............................61 PCIe Card Holder ........................62 Removing The PCIe Card Holder ........................63 Installing The PCIe Card Holder...
  • Page 6 .............................86 Removing A Processor ............................89 Installing A Processor ...............................90 Power Supplies ............................91 Hot Spare Feature ........................91 Removing An AC Power Supply ........................92 Installing An AC Power Supply ....................93 Wiring Instructions For A DC Power Supply .........................95 Removing A DC Power Supply ..........................96 Installing A DC Power Supply .........................97...
  • Page 7 Troubleshooting Expansion Cards ..........................134 Troubleshooting Processors 5 Using System Diagnostics.....................135 ............................135 Dell Online Diagnostics ........................135 Dell Embedded System Diagnostics ..................135 When To Use The Embedded System Diagnostics ....................135 Running The Embedded System Diagnostics ...........................136 System Diagnostic Controls 6 Jumpers And Connectors......................137 ..........................137...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720 Figure 2. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720 Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on.
  • Page 10 2.5 inch hard Up to sixteen 2.5 inch hot- drive systems swappable hard drives. NOTE: In systems supporting Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in hard-drive bay 2 support only PCIe SSDs. Hard-drive bay 3 does not support any hard drives and is installed with a hard-drive blank.
  • Page 11 Figure 3. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720xd Figure 4. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720xd Item Indicator, Button, or Icon Description Connector Diagnostic indicators The diagnostic indicators light up to display error status. System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 12: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector Hard drives 3.5 inch hard Up to twelve 3.5 inch hot- drive systems swappable hard drives. 2.5 inch hard Up to twenty-four 2.5 inch hot- drive systems swappable hard drives. Video connector Allows you to connect a VGA display to the system. USB connector Allows you to connect USB devices to the system.

  • Page 13: Home Screen

    Item Button Description During message scrolling: • Press once to increase scrolling speed • Press again to stop • Press again to return to default scrolling speed • Press again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors.

  • Page 14: Diagnostic Indicators

    Option Description Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu.
  • Page 15 Electrical indicator Condition Corrective Action The indicator blinks See the System Event Log or system messages for the specific issue. amber if the system If it is due to a problem with the power supply, check the LED on the experiences an power supply.

  • Page 16: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 6. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-Status Condition Indicator Pattern...

  • Page 17: Back-Panel Features And Indicators

    Back-Panel Features And Indicators Figure 7. Back-Panel Features and Indicators—PowerEdge R720 Figure 8. Back-Panel Features and Indicators—PowerEdge R720xd Item Indicator, Button, or Icon Description Connector System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. PowerEdge R720 When one of these buttons is pressed, the LCD panel on the...

  • Page 18: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. PCIe expansion card slots Allows you to connect up to three PCI Express expansion low–profile (3) cards.

  • Page 19: Power Indicator Codes

    1. link indicator 2. activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 20: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 21: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: System Information Screen

    System Information Screen Menu Item Description System Model Name Displays the system model name. System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer.
  • Page 25 Menu Item Description processors. If this option is set to Disabled, the BIOS only displays one logical processor per core. By default, the Logical Processor option is set to Enabled. QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate.

  • Page 26: Sata Settings Screen

    Menu Item Description Level 2 Cache Displays the total L2 cache. Level 3 Cache Displays the total L3 cache. Number of Cores Displays the number of cores per processor. SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode.

  • Page 27: Integrated Devices Screen

    Menu Item Description BIOS Boot Settings Allows you to enable or disable BIOS Boot options. NOTE: This option is enabled only if the boot mode is BIOS. UEFI Boot Settings Allows you to enable or disable UEFI Boot options. NOTE: This option is enabled only if the boot mode is UEFI. One-Time Boot Allows you to enable or disable a one-time boot from a selected device.

  • Page 28: Serial Communications Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to...

  • Page 29: System Security Screen

    Menu Item Description CPU Power Allows you to set the CPU power management. By default, the CPU Power Management option Management is set to System DBPM (DAPC). DBPM is Demand-Based Power Management. Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency option is set to Maximum Performance.

  • Page 30: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 31: System And Setup Password Features

    Menu Item Description F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled. In-System This field enables or disables In-System Characterization. By default, In-System Characterization Characterization is set to Enabled.

  • Page 32: Deleting Or Changing An Existing System And/Or Setup Password

    Re-enter the system password that you entered earlier and click OK. Select Setup Password, enter your system password and press <Enter> or <Tab>. A message prompts you to re-enter the setup password. Re-enter the setup password that you entered earlier and click OK. Press <Esc>...

  • Page 33: Operating With A Setup Password Enabled

    Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x>...

  • Page 34: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 35: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. iDRAC7 User's Guide under Software → Systems Management → Dell For more information on using iDRAC, see the Remote Access Controllers, at dell.com/support/manuals.

  • Page 37: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 38: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40 Figure 14. Inside the System—PowerEdge R720 1. cooling-fan assembly 8. expansion-card riser 1 2. cable securing bracket 9. heat sink for processor 1 3. PCIe card holder 10. heat sink for processor 2 4. cooling shroud 11. DIMMs (24) 5. expansion-card riser 3 12.

  • Page 41: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: System Memory

    System Memory Your system supports DDR3 unbuffered ECC DIMMs (ECC UDIMMs), registered DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: •...
  • Page 44 Figure 17. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 45: General Memory Module Installation Guidelines

    The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V UDIMM ECC 1 1333, 1066, and 800 1066 and 800 Dual rank 1333, 1066, and 800 1066 and 800...

  • Page 46: Mode-Specific Guidelines

    Mode-Specific Guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode.

  • Page 47: Sample Memory Configurations

    Sample Memory Configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines stated in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1.
  • Page 48 System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency LRDIMM, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 Table 2. Memory Configurations—Two Processors System DIMM Size (in Number of DIMM Rank,...

  • Page 49: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Hard Drives

    NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 52: Installing A 2.5 Inch Hard-Drive Blank

    Figure 19. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 53: Installing A 2.5 Inch Hard-Drive Blank (Back)

    Installing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd. Insert the hard-drive blank into the hard-drive slot until it clicks into place. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. If installed, remove the front bezel.

  • Page 54: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Removing A Hard Drive From A Hard-Drive Carrier

    CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

  • Page 56: Installing A Hard Drive Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Installing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Removing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 66 Card Card Type Slot Priority—PowerEdge R720 Slot Priority—PowerEdge Max Allowed Priority R720xd 2–Processor 1–Processor 2–Processor 1–Processor R720 R720xd Dell PowerEdge Not Supported Not Supported Express Flash Supported (PCIe SSD) Bridge GPU (double 6, 4 Not Supported wide) Supported GPU (single...

  • Page 67: Removing An Expansion Card From The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Removing An Expansion Card From The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing An Expansion Card Into The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 Figure 34. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 35. Removing and Installing the Expansion Card Riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3.
  • Page 73 Figure 36. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 37. Removing and Installing the Expansion Card Riser 3 1. riser guide–front 2.

  • Page 74: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Installing A Gpu Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing A Gpu Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Sd Vflash Card

    A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system. It provides persistent on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts, iDRAC7 User's Guide at support.dell.com/ and imaging. It emulates USB device(s). For more information, see the manuals.

  • Page 78: Removing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 45. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 88 Figure 46. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 89: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Power Supplies

    Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 91: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Wiring Instructions For A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 94 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 95: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 96: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 97: Removing The Power Supply Blank

    Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

  • Page 98: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 Figure 54. Removing and Installing the 3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. release tabs (2) 5. SAS B cable 2. SAS A cable 6. backplane power cable B 3. backplane signal cable 4. backplane power cable A...
  • Page 101 Figure 55. Cabling Diagram—3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector (mini PERC SAS) on the system board 5. SAS connectors on the backplane (2)
  • Page 102 Figure 56. Cabling Diagram—3.5 Inch (x4) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. SAS connector on the system board 4. SAS connector on the backplane...
  • Page 103 Figure 57. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 1. x16 hard-drive backplane 5. SAS cables (2) 2. hard-drive backplane connectors (16) 6. release tabs (2) 3. backplane power cables (2) 4. backplane signal cable...
  • Page 104 Figure 58. Cabling Diagram—2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS connectors on the backplane (2)
  • Page 105 Figure 59. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. x8 hard-drive backplane 5. SAS cables (2) 2. hard-drive backplane connectors (8) 6. backplane signal cable 3. release tab 4. backplane power cable...
  • Page 106 Figure 60. Cabling Diagram—Dual 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. system board 5. SAS controller card 2. cable retention bracket 6. SAS backplane 3. integrated storage controller card 7. SAS backplane 4. SAS connector on the system board...
  • Page 107 Figure 61. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane— PowerEdge R720 1. hard-drive backplane connectors (4) 5. backplane power cable 2. x4 hard-drive backplane 6. backplane signal cable 3. release tab 4. SSD/PCIe SSD cables (4)
  • Page 108 Figure 62. Cabling Diagram—2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane—PowerEdge R720 1. cable retention bracket 5. SAS connector on the system board 2. system board 6. SSD/PCIe SSD backplane 3. integrated storage controller card 7. SAS backplane 4. SSD/PCIe SSD controller card...
  • Page 109 Figure 63. Removing and Installing the 3.5 Inch (x12) SAS/SATA Backplane—PowerEdge R720xd 1. release tabs (2) 8. power cable B 2. pass-through I2C cable 9. front I/O cable 3. left control panel cable 10. right control panel cable 4. I2C cable 11.
  • Page 110 Figure 64. Cabling Diagram—3.5 Iinch (x12) SAS/SATA Backplane—PowerEdge R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane...
  • Page 111 Figure 65. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd 1. x24 hard-drive backplane 9. backplane/expander bracket 2. left control panel cable 10. right control panel cable 3. release tabs (2) 11. power cable C 4. power cable A 12.

  • Page 112: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Removing The Optional Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 114 Figure 67. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane—PowerEdge R720xd 1. pass-through I2C cable 5. SAS/SATA connectors (2) 2. I2C cable 6. SAS cable 3. sideband cable 7. release pin 4. hard-drive backplane (back)

  • Page 115: Installing The Optional Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 Figure 70. Removing and Installing the Control Panel—2.5 inch Hard Drives—PowerEdge R720 1. control panel 5. vFlash media connector cable 2. control-panel board 6. screws (2) 3. control-panel connector cable 4. USB connector cable Locate and press the tabs on the information tag. Push the information tag out of the slot to remove it from the control panel.

  • Page 118: Installing The Control Panel (Poweredge R720)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Installing The Control Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Removing The I/O Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Installing The I/O Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 122 d) all expansion-card risers e) integrated storage controller card f) internal dual SD module g) internal USB key (if installed) h) PCIe card holder cable retention bracket if present, support bracket NOTE: The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal.

  • Page 123: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 124 Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , at dell.com/ Import your new or existing iDRAC Enterprise license. For more information, see support/manuals.

  • Page 125: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 129: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 131: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 134: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 135: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 136: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 137: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 138: System Board Connectors

    System Board Connectors Figure 75. System Board Jumpers and Connectors Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_SATA_TBU Tape backup unit SATA connector J_BP0 Optical drive power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_IDSDM...
  • Page 139 Item Connector Description J_USB USB connector J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Integrated storage controller card connector J_SASX8 Mini SAS connector...

  • Page 140: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: Technical Specifications

    Technical Specifications NOTE: The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise. Processor Processor type One or two Intel Xeon processor E5-2600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, low-profile x8 link (Slot 2) One half-height, low-profile x8 link...
  • Page 142 Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, SATA SSD, or Nearline SAS hard drives in hard-drive slots 0 through 7 (hard-drive bay 1) and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) in hard-drive slots 0 through 3 (hard-drive bay 2).
  • Page 143 Drives Nearline SAS, or SSD hard drives in hard-drive slots 24 and Optical drive One optional SATA DVD-ROM drive or DVD+/-RW drive. (PowerEdge R720) NOTE: DVD devices are data only. Connectors Back Four 10/100/1000 Mbps or two 10/100/1000 Mbps and two 100 Mbps/1 Gbps/10 Gbps Serial 9-pin, DTE, 16550-compatible...
  • Page 144 130 W (4 core) processor is not supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. NOTE: For PowerEdge R720, maximum 130 W processor is supported in either 8 hard drive or 16 hard drive chassis.
  • Page 145 Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and 20 °C/h (36 °F/h) Storage) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on...
  • Page 146 Environmental Particulate Contamination NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate the environmental conditions that are causing the damage and/or failures.

  • Page 147: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 148 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 149 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 150 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 151 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected.
  • Page 152 Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 153 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 154 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 155 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 156 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 157 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 158 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 159 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 160 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 161 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 162 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 163: Warning Messages

    Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 165: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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