What's new ................................................................................................................................................. 8

Revision history ............................................................................................................................................ 8

375445-xx9 (June 2010) .................................................................................................................... 8

375445-xx8 (July 2009) ..................................................................................................................... 9

375445-xx7 (November 2008) ......................................................................................................... 10

375445-xx6 (September 2007)......................................................................................................... 10

375445-xx5 (June 2006) .................................................................................................................. 10

375445-xx4 (May 2006) ................................................................................................................. 11

375445-xx3 (September 2005)......................................................................................................... 11

Getting started ............................................................................................................................ 12

HP ProLiant 100 Series Server troubleshooting information ............................................................................. 12

How to use this guide ................................................................................................................................. 12

Pre-diagnostic steps .................................................................................................................................... 13

Important safety information .............................................................................................................. 13

Symptom information ........................................................................................................................ 16

Prepare the server for diagnosis ......................................................................................................... 16

Common problem resolution ........................................................................................................ 19

Loose connections ...................................................................................................................................... 19

Service notifications .................................................................................................................................... 19

Firmware updates ...................................................................................................................................... 19

DIMM handling guidelines .......................................................................................................................... 19

Hard drive guidelines ................................................................................................................................. 20

SAS and SATA hard drive guidelines ................................................................................................. 20

SCSI hard drive guidelines ................................................................................................................ 20

Hard drive LED combinations ...................................................................................................................... 21

Hot-plug SCSI hard drive LED combinations ........................................................................................ 21

SAS and SATA hard drive LED combinations ...................................................................................... 21

Server updates with an HP Trusted Platform Module and BitLocker™ enabled ................................................... 22

Diagnostic flowcharts .................................................................................................................. 23

Troubleshooting flowcharts .......................................................................................................................... 23

Troubleshooting flowchart reference websites ...................................................................................... 23

Start diagnosis flowchart ................................................................................................................... 25

General diagnosis flowchart .............................................................................................................. 25

Power-on problems flowchart ............................................................................................................. 27

POST problems flowchart .................................................................................................................. 31

Operating system boot problems flowchart ......................................................................................... 33

Server fault indications flowchart ....................................................................................................... 35

Hardware problems .................................................................................................................... 38

Procedures for all ProLiant servers ................................................................................................................ 38

Power problems ......................................................................................................................................... 38

Power source problems ..................................................................................................................... 38

Power supply problems ..................................................................................................................... 38

UPS problems .................................................................................................................................. 39

Contents 3