Troubleshooting Tips - GE Profile WPDH8800 Owner's Manual & Installation Instructions

Before you call for service.., gecom
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and gou ma_l not need to call
for service.
Possible Cause What To Do
Not spinningor agitating Drain hoseis kinkedor • Straighten drain hoseand makesurewasherisnot
improperlgconnected sittingon it.
Householddrain mog • Checkhousehold plumbing. Y oumag needto call
be clogged a plumbe_
Drain hosesiphoning;drain hose • Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag • CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Loadis out ofbalance • Redistribute clothesand run drain& spinor rinse& spin.
• Increase loadsizeif washingsmall loadcontainingheavg
and light items.
Leakingwater Doorgasket isdamaged • Checkto seeif gasketisseatedand nottorn. Objects
leftin pocketsmagcausedamageto the washer(nails,
screws,pens,pencils).
Doorgasket not damaged • Water magdrip from the doorwhenthe door isopened.
Thisis a normaloperation.
Checkback left of washer • Ifthis area iswet, gou haveoversudsing condition.
for water Uselessdetergent.
Fillhosesor drain hoseis • Hakesurehoseconnections are tight at washerand
improperlgconnected faucetsand makesureendof drain hoseis correctlg
insertedin and secured to drainfacilitg.
Householddrain mog • Checkhousehold plumbing. Y oumag needto call
be clogged a plumben
Nat draining Drain hoseis kinkedor • Straighten drain hoseand makesurewasherisnot
improperlgconnected sittingon it.
Householddrain mag • Checkhousehold plumbing. Y oumag needto call
be clogged a plumben
Drain hosesiphoning;drain hose • Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag • CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Not spinning Drain hoseis kinkedor • Straighten drain hoseand makesurewasherisnot sittingon it.
improperlgconnected
Householddrain mag • Checkhousehold plumbing. Y oumag needto calla plumben
be clogged
Drain hosesiphoning;drain hose • Ensure thereis an air gap betweenhoseand drain.
pushedtoo far downthe drain
Washerpump filter mag • CleanPumpFilter- Openthe pumpaccess door (usea coin)
be clogged and remove the pumpfilter bg turningit counterclockwise a nd
pullingout. Cleanthe filter,removing all loosedebris,and put filter
backin place.
Loadis out of balance • Redistribute clothesand run drain& spinor rinse& spin.
• Increase loadsizeif washingsmall loadcontainingheavg
and light items.
Motor is overheated • Washermotor will stopif it becomesoverheated. I t will
automaticallgrestartafter a cool-downperiodof up to
2 hours(ifwasherhasnot beenmanuallgturnedoff).
Dooris open • Hakesuredoor isclosed.
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