Troubleshooting - HP Brio 80xx Manual

comms.bk : comms03.fb4 Page 30 Wednesday, June 18, 1997 4:21 PM
Problems
Cheyenne Quip icon does
not appear.
Modem is not responding.

Troubleshooting

Troubleshooting
Troubleshooting
The following table provides solutions to problems you might meet
when installing and using your communications software.
Most Likely Causes
Incorrect installation
Hardware failure.
30 English
Recommended Action
Reinstall Cheyenne Quip.
1 Click Start, Settings, then Control Panel.
2 Double click the Add/Remove Programs icon. The
Add/Remove Programs Properties dialog box opens. Select
the Install/Uninstall tab.
3 If you can see Cheyenne Quip in the list of programs that
can be automatically removed by Windows:
a) Click on the Cheyenne Quip entry in the list of programs
to select it.
b) Click the Add/Remove button.
c) In the Cheyenne Quip Setup dialog box, click the Uninstall
button. Choose Yes when asked "Do you want to restart
your computer now?".
If you can't see Cheyenne Quip in the list of programs that
can be automatically removed by Windows, click Cancel in
the Add/Remove Programs Properties dialog box.
4 To access the communications software, click Start, HP
centers, Communication, then "Set up your answering
machine".
5 The communications setup program is now launched.
Follow the instructions on page 4, starting from step 4.
Run modem diagnostics from the diagnostics toolkit:
1 Click the Start button, HP support center, then Solve your
problem now, then "If you have trouble with
communications applications".
2 Click Yes.