NETGEAR EVA8000-100NAS - Digital Entertainer HD EVA8000 User Manual page 81

Table 7-2. Connecting to the Digital Entertainer HD (continued)
Problem
The Digital
Entertainer HD does
not find my network.
Some files will not
play or cause the
system to reset.
The Digital
Entertainer HD does
not find the server.
Some files / songs /
videos are not
showing up even
though others are.
The server cannot
be found in a
Windows domain.
Solution
• For wireless networks, make sure that the Wireless
Network Name (SSID) and security settings of the
Digital Entertainer HD and media server match exactly.
• Use the Digital Entertainer Configuration Wizard, and
check the settings. On the Windows start menu, select
All> Digital Entertainer folder > Configuration Wizard.
The Digital Entertainer HD may not support the audio or
video format used in the file. For information on what file
are supported, see "Supported Media File Formats" in
Appendix A.
• Make sure that the computer and the Digital Entertainer
HD are connected to the same network and turned on.
• If you do not use DHCP on your network, you must set
the IP address of the Digital Entertainer HD in the range
of addresses on your network. See IP Address on
page 7-8.
• Use the Configuration Wizard to check the settings. On
the Windows start menu, select All > Digital Entertainer
folder > Configuration Wizard.
Check the file permissions for those items and make sure
they have "read" access allowed for "Everyone".
If the PC where the Digital Entertainer for Windows
software is running is a member of a Windows domain:
1. Make sure that you are connected to the domain
(either by being on the same network, or by using a
VPN connection), and then restart folder sharing in
Windows Media Connect.
2. If this is not possible, uninstall the Digital Entertainer
for Windows software and reinstall it using a local user
account. Then set up sharing with the Digital
Entertainer for Windows software while logged in with
this local user account.
7-5