Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION - INSTALLATION GUIDE FOR IBM LOTUS NOTES 11.3.1 Installation And Getting Started Manual
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Summary of Contents for Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION - INSTALLATION GUIDE FOR IBM LOTUS NOTES 11.3.1
- Page 1 Cisco TelePresence Management Suite Extension for IBM Lotus Notes Installation and getting started guide Software version 11.3.1 D13561.16 December 2010...
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Page 2: Table Of Contents
Enabling agents in Resource Database (IBM Lotus Notes/Domino versions 7.x and 8.0.x) ....17 Enabling agents in Resource Database (IBM Lotus Notes/Domino version 8.5.x) ....... 18 Configuring the Cisco TMS settings of the Resource Database (all versions) ........21 Configuring the Domino Rooms for Cisco TMS Systems ..............22 Starting the Synchronizer ........................ - Page 3 Understanding log files .......................... 36 Changing log level ..........................36 TMS Admin view is not available ......................37 It is impossible to book resources after a Cisco TMSXN upgrade ............38 Server connection problems ........................38 Expired SSL certificates ........................39 Switch from HTTPS to HTTP: ......................
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Page 4: Table Of Figures
Figure 2: An updated java.policy file ..................... 10 Figure 3: An updated notes.ini file ......................10 Figure 4: The Files tab, with the two Cisco TMS templates highlighted ..........11 Figure 5: Adding user ID to the Full Access Administrators field ............12 Figure 6: Creating a new database ....................... -
Page 5: Introduction
Introduction Introduction This document describes the Cisco TelePresence Management Suite Extension for IBM Lotus Notes (Cisco TMSXN) installation process. The software is an optional add-on component to Cisco TelePresence Management Suite (Cisco TMS), which gives users the ability to schedule video conferences, book meeting rooms and invite participants using their Lotus Notes client. -
Page 6: Requirements
Note: Cisco TMSXN 11.3.1 for IBM Lotus Domino 8.5.x may be installed as a 32 bit or 64 bit application. If running IBM Lotus Domino as a 32 bit application on a 64 bit server, the 32 bit Cisco TMSXN application must be used. -
Page 7: Naming Of Systems In Ibm Lotus Domino And Cisco Tms
Cisco TMS. This can be done by setting Allow booking to No for a system in Cisco TMS until it also has been added to Lotus. If a system is booked in Cisco TMS before it has been added to Lotus, the meetings booked prior to the system being created in Lotus will not replicate over to the Lotus calendars. -
Page 8: Installation
Installation Installation Complete the following steps to do a first-time installation and configuration of the Cisco TelePresence Management Suite Extension for IBM Lotus Notes package with the Cisco TelePresence Management Suite. The term ―Domino directory‖ is used throughout this document. The location of this directory is user configurable during installation, and can for example be C:\Lotus\Domino\. -
Page 9: Copying The Required Files To The Ibm Lotus Domino Server (Version 8.5.X)
Read access to this file. Updating the java.policy file (all versions) The java.policy file must be updated to allow Cisco TMSXN to use web services. The java.policy file is by default found in the jvm\lib\security folder of your Domino directory. -
Page 10: Editing The Notes.ini File
For the TMSResourcesDatabaseName variable, the name must match the name you intend to give the resource reservation database to be used for video conferencing rooms. This database will be created in a later step. Cisco TelePresence recommends using the name Video Conference Resources. -
Page 11: Restarting The Domino Service
Go to the Files tab and select the data folder. In the Show me: drop-down list change the view to Templates Only. Highlight the two Cisco TMS templates, TMS Resource Reservations and TMS Mail (X2). Figure 4: The Files tab, with the two Cisco TMS templates highlighted Depending on the version of Notes, this will be 7 for V7.0.x and V8.0.x of Notes, and 8.5 for V8.5.x of... -
Page 12: Creating The Cisco Tms Resource Reservation Database
Figure 5: Adding user ID to the Full Access Administrators field Once you have Full Access Administration successfully checked without any errors, open File Menu > Application > New… Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 12 of 45... -
Page 13: Creating A Service Account On The Domino Server
Open the server in Domino Administrator, for example by using File > Open Server… Under People & Groups, Select the People item and select Register… from the right pane Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 13 of 45... -
Page 14: Figure 7: The People > Register
The background job registering the new account may take several minutes to complete. When you see the ―Person registered successfully!‖ message, close the Register Person window by clicking Done. Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 14 of 45... -
Page 15: Creating A Service Account On The Cisco Tms Server
Creating a service account on the Cisco TMS server A user must be specified on the Cisco TMS server to be used as the login for Cisco TMSXN. This user must be able to log onto the Cisco TMS server and have access to all the systems you intend to make available through Lotus Notes. -
Page 16: Adjusting The Web Permissions On The Cisco Tms Server
Note: HTTPS is optional, and if opting to use HTTP, this section can be skipped. In order to use HTTPS, both the Cisco TMS server and Notes must be configured. To set up the Cisco TMS server for HTTPS, do the following. -
Page 17: Enabling Agents In Resource Database (Ibm Lotus Notes/Domino Versions 7.X And 8.0.X)
Next again to complete the installation. Cisco TMS is now configured for HTTPS. To set up the Notes server, the certificate chain must be added to the Java certificate store: Export the Cisco TMS server certificate to a .cer file. Copy the file to the Domino server, for example c:\certificates\tmscertificate.cer. -
Page 18: Enabling Agents In Resource Database (Ibm Lotus Notes/Domino Version 8.5.X)
The main frame lists all the agents in the database. Approximately eight (depending on the Domino version) of the agents have yellow icons next to them, marking them as disabled. Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 18 of 45... -
Page 19: Figure 12: Listing The Agents Of The Database
Double-click Scheduled Synchronizer. Locate the Properties section near the bottom. Select the On Schedule radio button under Runtime > Trigger, and select More than once a day in the drop-down list below. Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 19 of 45... -
Page 20: Figure 13: Configuring The Run-Time Of The Scheduled Synchronizer Agent
15 minutes, and verify that the Run on drop-down list has the correct server selected. Click OK. Figure 14: The Agent Schedule window Save and close the Scheduled Synchronizer Agent. Close the database and Domino Designer. Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 20 of 45... -
Page 21: Configuring The Cisco Tms Settings Of The Resource Database (All Versions)
Enter the Domino service account in the Service Account field. Enter the IP or DNS name of the Cisco TMS Server in the Host name field. Enter the username and password of the TMS Service Windows account (including the domain, if applicable). -
Page 22: Configuring The Domino Rooms For Cisco Tms Systems
In the page that opens, click the Invoke button. This opens a page listing all the systems in Cisco TMS along with their name and System IDs. Print or save this list as a reference for later steps in the installation. -
Page 23: Starting The Synchronizer
Select the user to be updated. Go to File > Application > Replace Design… Select the server on which the Cisco TMS templates were installed and then select TMS Mail (7 for Notes 7.0.x/8.0.x, and 8.5 for Notes 8.5.x) and click Replace. -
Page 24: Upgrading To 11.3 Or 11.3.1
Upgrading to 11.3 or 11.3.1 Upgrading to 11.3 or 11.3.1 Complete the following steps to upgrade the Cisco TMS IBM Lotus Notes integration from a previous version. The term ―Domino directory‖ is used throughout this document. The location of this directory is user configurable during installation, and can for example be C:\Lotus\Domino\. -
Page 25: Sign The Templates
The status bar shows the number of databases processed and the number errors if any occurred. See the Domino Server logs for additional information if any errors occur. You will get a Cross Certificate Warning if /TANDBERG or /Cisco is not recognized as a trusted organization. This should be handled according to your organization policies. -
Page 26: Enable Agents In Resource Database
Upgrading to 11.3 or 11.3.1 Go to File > Application > Replace Design… Select the server on which the Cisco TMS templates were installed and then select TMS Mail 7 and click Replace. Enable agents in Resource Database Start Lotus Domino Designer and open the Resource Reservations Database that you created earlier (normally called ―Video Conference Resources‖) by going to File >... -
Page 27: Post Installation Setup
Specify conference parameters such as bandwidth and layout. This functionality is not required to be able to book meetings from Lotus in Cisco TMS, but if you intend to give users the ability to override the conference defaults or use one of the additional features, you must update the user’s template. -
Page 28: Figure 17: The Video Conference Advanced Options Window
External Dial-in participants. Figure 17: The Video Conference Advanced Options window Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 28 of 45... -
Page 29: Verification Of The Installation
Testing meetings from Lotus to Cisco TMS To verify that meetings booked from Lotus are being saved in Cisco TMS, create a test meeting for a date in the future in your calendar using two rooms in Lotus that are integrated with Cisco TMS. -
Page 30: Testing Meetings From Cisco Tms To Lotus
Testing meetings from Cisco TMS to Lotus To verify that meetings from Cisco TMS are being saved in Lotus, create a test meeting in Cisco TMS for a date in the future using two systems that are integrated with Lotus. For a successful replication check that after 5 minutes, the meeting shows up in the Reservation Database under Reservations >... -
Page 31: Process Overview For Meetings Created In Cisco Tms
Make sure that test meeting participants are integrated with Lotus – check the ID of the Resource Document for the site and verify that it matches the system ID for the system in Cisco TMS (Navigator > Settings). ... -
Page 32: Frequently Asked Questions About Cisco Tmsxn Booking
Typically, on a default Lotus installation, you receive replies within 1-3 minutes. Question: I booked my meeting in Lotus Notes, but it is not showing up in Cisco TMS under My Meetings. Why? Answer: If you received the meeting accept emails, the meeting has been booked in Cisco TMS. - Page 33 Question: In the recurrent meeting acceptance email, when I open its recurrence settings I see strange date/time values. Why? Answer: This means that you do not have the Cisco TMS Mail template applied to your Lotus user settings. The described behavior appears only with the default IBM template. The actual meeting date/time isv displayed correctly in user Calendar even with the default template.
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Page 34: Technical Description Of Cisco Tmsxn
Cisco TMS into the Domino Resource Reservation Database. Cisco TMSXN tracks a transaction log kept on the Cisco TMS server to make sure that the database is up to date. The Scheduled Synchronizer Agent polls the Cisco TMS server at a specified time interval to retrieve changes, and updates and processes changes in the Resource Reservation Database, as required. - Page 35 HTTPS is not currently supported in the java communication library. The Lotus Notes clients do not communicate directly with Cisco TMS; all communication is done through the integration installed on the Domino server.
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Page 36: Troubleshooting Cisco Tmsxn
Changing log level You can increase or decrease the number of log messages produced by the Cisco TMSXN component. Log in to Lotus Notes as an Administrator and open the Video Conference Resources database. -
Page 37: Tms Admin View Is Not Available
Currently you can set values from 0 (minimal debug) to 3 (all available debug). If you experience problems and want to troubleshoot Cisco TMSXN, set this value to 3, click the Save and Close button and restart the Lotus Domino Server. -
Page 38: It Is Impossible To Book Resources After A Cisco Tmsxn Upgrade
You create a meeting and book a Cisco TMS resource (room). You do not get an acceptance/decline email message and your meeting is not visible in Cisco TMS after the expected time has passed (maximum 15 minutes in a default configuration). -
Page 39: Expired Ssl Certificates
15. Restart the Domino server. Switch from HTTPS to HTTP: Open IIS Manager, right click on the site containing the Cisco TMS applications and select Properties. On the Web Site tab, set the field IP address to (All Unassigned). -
Page 40: Checking For Updates And Getting Help
If you do not register your product, it is a good idea to regularly check for software updates on the Cisco TelePresence web site. If you experience any difficulties or unexpected results when using this version of the Lotus integration software package, consult the online help for information on using the product. -
Page 41: License Agreement
TANDBERG, transfer or assign Your rights under this Agreement, including an assignment by operation of law. You acknowledge and agree that: Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 41 of 45... - Page 42 TANDBERG and You shall protect the secrecy of, and avoid disclosure and unauthorized use of, the Software and Documentation, using at least those measures that You take to protect Your own most highly confidential information; Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 42 of 45...
- Page 43 PARTICULAR SOFTWARE GIVING RISE TO THE CAUSE OF ACTION. THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 43 of 45...
- Page 44 Any terms in Your order document which are inconsistent with the terms of this Agreement are not accepted by TANDBERG and the terms of this Agreement will prevail. Headings used in this Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide Page 44 of 45...
- Page 45 THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.