Generating A System Status Report; Using System Dump Files - Cisco WS-X6066-SLB-APC - Content Switching Module Software Manual

Displaying System Status Information for Technical Support

Generating a System Status Report

Using a single command, you can generate a report that contains status information about your switch.
The information generated is useful when reporting a problem to Cisco Technical Assistance Center
(TAC). This command is a combination of several show system status commands. You can upload the
output of the command to a TFTP server, where you can send it to TAC.
You can use keywords to limit the output to certain areas, such as specific modules, VLANs, ports, and
so forth. If you do not specify any keywords, a report for the entire system is generated.
To generate a report and upload the report to a TFTP server, perform this task in privileged mode:
Task
Generate a system status report that
you can send to TAC.
This example shows a report sent to host 172.20.32.10 to a filename you supply. No keywords are
specified, so the complete status of the switch will be included in the report.
Console> (enable) write tech-support 172.20.32.10 tech.txt
Upload tech-report to tech.txt on 172.20.32.10 (y/n) [n]? y
/
Finished network upload.
Console> (enable)

Using System Dump Files

The core dump and the stack dump features generate reports that contain status information about your
switch. Send images captured by the core dump or the stack dump to the Cisco TAC for analysis.
Enabling and Disabling the Core Dump
A core dump produces a comprehensive report of images when your system fails due to a software error.
This report contains system memory content, including text, code, and stack segments. The core image
is produced in Cisco core file format and is stored in the file system. By examining the core dump file,
TAC can analyze the error condition of a terminated process.
Enter the set system core-dump command to enable or disable the core dump feature. If the switch has
a redundant supervisor engine, the standby supervisor engine takes over automatically before the core
dump occurs. The previously active supervisor engine resets itself after the core dump is complete.
To enable or disable the core dump feature, perform this task in privileged mode:
Task
Enable or disable the core dump
feature.
Catalyst 6000 Family Software Configuration Guide—Releases 6.3 and 6.4
20-18
Command
write tech-support {host} {filename} [module mod] [port
mod/port] [vlan vlan] [memory] [config]
(67784 bytes)
Command
set system core-dump {enable | disable}
Chapter 20 Administering the Switch
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