Verifying That The Phones Have Not Been Intentionally Reset; Eliminating Dns Or Other Connectivity Errors - Cisco 7911G - IP Phone VoIP Administration Manual

Chapter 9 Troubleshooting and Maintenance

Verifying that the Phones Have Not Been Intentionally Reset

Eliminating DNS or Other Connectivity Errors

Step 1
Step 2
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
OL11954-01
If you are not the only administrator with access to Cisco Unified
Communications Manager, you should verify that no one else has intentionally
reset the phones.
You can check whether a Cisco Unified IP Phone received a command from
Cisco Unified Communications Manager to reset by pressing the Applications
Menu button on the phone and choosing Settings > Status > Network Statistics.
If the phone was recently reset one of these messages appears:
Reset-Reset—Phone closed due to receiving a Reset/Reset from
•
Cisco Unified Communications Manager administration.
Reset-Restart—Phone closed due to receiving a Reset/Restart from
•
Cisco Unified Communications Manager administration.
If the phone continues to reset, follow these steps to eliminate DNS or other
connectivity errors:
Procedure
Use the Erase softkey to reset phone settings to their default values. See the
"Resetting or Restoring the Cisco Unified IP Phone" section on page 9-22
details.
Modify DHCP and IP settings.
a. Disable DHCP. See the
for instructions.
Assign static IP values to the phone. See the
b.
section on page 4-7
for other functioning Cisco Unified IP Phones.
Assign TFTP server. See the
c.
page 4-7 for instructions. Use the same TFTP server used for other
functioning Cisco Unified IP Phones.
Cisco Unified IP Phone Resets Unexpectedly
"Network Configuration Menu" section on page 4-7
for instructions. Use the same default router setting used
"Network Configuration Menu" section on
"Network Configuration Menu"
for
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