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NEC DTERMSP30 Manual
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NEC DTERMSP30 Manual

NEC DTERMSP30 Manual

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LIABILITY DISCLAIMER
NEC Corporation reserves the right to change the specifications, functions, or features, at any
time, without notice.
NEC Corporation has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation and shall not be reproduced
without prior written approval from NEC Corporation.
Copyright 2004
NEC Corporation
Printed in Japan
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Summary of Contents for NEC DTERMSP30

  • Page 1 LIABILITY DISCLAIMER NEC Corporation reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval from NEC Corporation.
  • Page 2 Open from Start Menu Now, Help screen is closed. Click in the following order: [Start] [Program] [DtermSP30] How to Operate [DtermSP30 Online Help] You can see Help screen just like help screens on other applications. Click Click Now, Help Screen is opened.
  • Page 3 How to Use Online Help Item Explanation Contents When , or clicked, the page on ‘Text’ column is displayed. Also, when clicked, sub-items are displayed. Key word Displays a list of all the items in the contents in alphabetical order. You can look up an item by using an entry box.
  • Page 4 What You Can Do By Softphone Sharing your applications What You Can Do By Softphone Softphone ‘DtermSP30’ is a telephone operated by using a PC. You make a call by using headset or hand- set. Also, you can do the following by using functions spe- cific to Softphone.
  • Page 5 For details, contact your system administrator. • Click in the following order: [Start] [Pro- gram] [DtermSP30] [DtermSP30 Online Help] Click • Double-click on the desktop. ‘Macro running…’ screen is displayed. You want to make a shortcut: Select [Make a shortcut on the desk- top] on the shortcut selection screen when installing Softphone.
  • Page 6 How to Use Softphone When someone is giving you a call when your Softphone is not started or your PC is not powered There are two ways to end Softphone. If you use an optional presence server • Be sure to end your Softphone before function, is displayed on other person’s turning the power off.
  • Page 7 How to Use Softphone Click Click The following screen is displayed. ‘Macro running…’ screen is displayed and your Softphone will be restarted. Until the PBX recognizes the start of Softphone, the following message is displayed. Now, your Softphone is restarted. Enter the extension number and the password assigned to a person to ‘Login: ’...
  • Page 8 Panel Designations of Each Panel Part on Main Panel and How to Use them Softphone is displayed on 2 kinds of panels. There are various buttons such as settings, status dis- Main Panel play, response and sending a call on the main panel. This section describes designations of each button and how to use them.
  • Page 9 Panel Button Designation Explanation Button Designation Explanation Switching to When clicked, the Information When Line Button Compact panel switches to Window or Member 01/02 Panel Button Compact Panel. Button is clicked, the display is Information reflect- switched to Line ing status such as Key Display or date and time is dis- Member 01/02 Dis-...
  • Page 10 Panel Button Designation Explanation Button Designation Explanation Volume Clicked when Function Key Clicked when dis- Adjusting adjusting the vol- Button playing extension Button ume of the call numbers registered sound or received in Softphone in call. advance and Func- tion Key Panel Volume Indi- Indicates the volume where Function But-...
  • Page 11 Panel < Member 01/02 Displays > Designations of Each Member 01/02 Displays are used when using one-touch Part on Compact Panel operation by registering the number and name of other person to whom you often make or forward calls and and How to Use them send short messages.
  • Page 12 Panel Button Designation Explanation Button Designation Explanation To Task Tray When clicked, Soft- Video Con- Clicked when dis- Button phone is contained in ference But- playing Video Con- the Task Tray. ference Panel to use When icon on video conference Task Tray is clicked, while making a call.
  • Page 13 Panel How to Select Panel How to Store Panel Click Softphone is provided with two kinds of operation screens (panels). Select a panel screen you like accord- Click ing to the status where your PC is used. Also, you can store the panel in Task Tray. When Main Panel is used Click You want to display the panel.
  • Page 14 Panel Clicking a certain button will facilitate call receiving Icon Meaning and use of the allocated functions. For details, refer to “How to Use Line Key Display and Busy Function Key Panel”. When a call is received by other tele- phone while you are making a call Short Message Button Menu Names and How to Use them...
  • Page 15 Panel Call Log Button Application Sharing Button This button displays call information on ‘Call Log’ screen when you make a call (including when the other person doesn’t answer) or receive a call. The kind, date and time, number, call duration, recording and call memo are displayed on the call log.
  • Page 16 Panel Video Conference Button Click <Video Conference Panel> You can speak to other person while seeing each other’s face during the call. Other person’s image is displayed in the upper side and your image is displayed in the lower side. For details, refer to “Using Video Conference”.
  • Page 17 Configuration Screen ‘Receive’ Setting Screen Configuration Screen When a call is received with Main Panel or Compact Panel stored in Task Tray, you can make a setting so that Softphone will be automatically displayed at the fore- front on the desktop. Also, you can make a setting so that you can answer a call addressed to other person just Displayed when (Configuration Button) is clicked...
  • Page 18 Configuration Screen ‘Video’ Setting Screen ‘Recording’ Setting Screen This sets the operation when video conference is received. You can set how to and where to preserve recorded files For details, refer to “Start Video Conference At Once”. created when PC recording is used. Also, you can make a setting concerning sharing in use of voice mail.
  • Page 19 Configuration Screen ‘Display’ Setting Screen ‘Detail’ Setting Screen You can make settings concerning panels and LCD dis- You can make settings concerning entry and applica- plays. tions and files that are opened when Address Book But- For details, refer to the following pages: ton is clicked.
  • Page 20 Volume Adjusting Volume Adjust- You can adjust the volume of call sound and sound from the speaker to 9 stages respectively. Adjusting Adjust the volume of call sound while receiving or waiting for a call. Adjust the volume of received call while making a call or sending a message.
  • Page 21 How to Make a Call When other person answers the call, How to Make a speak with him or her. Call When the call is ended, click (Call But- ton). This section describes various ways to make a call. There are seven ways to make a call. When you have a wrong number: Enter a correct number after pressing [BackSpace] key or [Delete] key to delete...
  • Page 22 How to Make a Call Click [Last number call]. Click (10-key keypad Button). The phone number of the person you called last is Then, 10-key keypad Panel is displayed. displayed on LCD and ringback tone is heard. If you use USB handset (rec- ommended): Lift the handset from the pedestal now.
  • Page 23 Or, click [Make a call/Transfer] on the displayed You can make a call by using the call log. menu after right-clicking the call log of the num- You can confirm the call log on ‘DtermSP30 Call Log’ ber you want to call. screen.
  • Page 24 You can enter your memo you want to memorize such as ‘Call again by the end of today’ to the call log. Click (Call Log Button). ‘DtermSP30 Call Log’ screen is displayed. Click (Call Log Button). ‘DtermSP30 Call Log’ screen is displayed.
  • Page 25 How to Make a Call Making a Call from Put a cursor to the button for more Member 01/02 displays than 2 seconds. Or, click Member 01/02 Button again. Presence display of all the registered persons are You can make a call after confirming whether the other updated to the latest status.
  • Page 26 How to Make a Call Making a Call by Using If you use USB handset (rec- ommended): One-touch Ringback Lift the handset from the pedestal Button now. When you click One-touch Ringback Button on Com- When other person answers the call, pact Panel, you can make or transfer a call to the top speak with him or her.
  • Page 27 How to Make a Call Making a Call by Using Applications and files you often use when making a call: the Address Book and You can be registered in advance in Signature of E-mail Address Book Button. For details, refer to “Making it Possible to Use Address Book Button”.
  • Page 28 How to Make a Call Click [Make a call/Transfer by Making a Call by Using Phone Number on ‘xxxxx’]. The copied phone number is displayed in Homepage ‘xxxxx’. The person’s phone number is displayed on LCD and ringback tone is heard. You can make a call from Softphone just by clicking the phone number for which link setting is made (call to) on Homepage by Internet Explorer.
  • Page 29 How to Make a Call Click on ‘Internet Call’ column and select [DtermSP30]. Click Now, the registration is made. How to Make a Call Display Homepage. Click the phone number for which link setting is made. The person’s phone number is displayed on LCD and ringback tone is heard.
  • Page 30 How to Receive a Call Answering a Call How to Receive a Instead of Other Person Call (Sub Line) You can answer a call received within your group This section describes various ways to receive a call. instead of other person. There are four ways to receive a call.
  • Page 31 How to Receive a Call Using Function Key Panel Using Handset A call addressed to other person is A call addressed to other person is being received. being received. You want to confirm whom the call is addressed to before Click (Function Key Button).
  • Page 32 How to Use Hold/Forward How to Use Click (Call Button). Hold/Forward Speak with him or her. This section describes how to hold an extension or an When the call is ended, click (Call But- outside line and forward the call to other person. ton).
  • Page 33 How to Use Hold/Forward < Answering the Call Again > Person having a call forwarded The call is being held. If you use USB handset (recom- mended): If you use USB handset (rec- Lift the handset from the pedestal now. ommended): Lift the handset from the pedestal Click the button blinking in red.
  • Page 34 How to Use Hold/Forward Making the Call Click (Call Button). Addressed to You For- You can forward a call by warded using Member 01/02: In Step 1 or Step 2, click (Mem- You can forward to the registered forward destination a ber 01 Button) or (Member 02 call made while you are absent or the line is busy.
  • Page 35 How to Use Hold/Forward Click the kind of forwarding you want If using a system where you should enter other person’s phone number after entering to set. an additional number such as ‘0’ to make a call to an outside line, be sure to enter for- ward to other person’s phone number after entering the additional number.
  • Page 36 How to Use Hold/Forward Click the kind of forwarding you want to clear. Ex. In the case of Call forward-All Calls: The following screen is displayed. Check the forwarding destination always used. Click Click Forwarding Settings Button blinks in blue (only when Call forward-All Calls is set).
  • Page 37 How to Use Hold/Forward Click the kind of forwarding on the You can set up to 5 forwarding destinations. However, if you set forwarding from other forwarding destination to the kind you than ‘Call forward settings’ screen and a want to switch. forwarding destination you choose is not among the numbers in the 5 destinations set in advance, the number is overwritten on...
  • Page 38 Using PHS as a Receiver Making a Call through Using PHS as a PHS (Cooperation with Receiver PHS) (optional) You can enter other person’s number either through PHS or Softphone. You can use an optional PHS as a receiver of Softphone. Entering Phone Number on PHS In order to use this function, you need to set the service function on the PBX in advance.
  • Page 39 Using PHS as a Receiver Answering a Call Addressed to Other Person Speak with other person when he or she answers. Line Button on Softphone blinks in red. When the call is ended, press [End] key on Line Button of the extension number receiving a the PHS.
  • Page 40 Using PHS as a Receiver Answering the Call Again Now, the handset connected to the PC can be used as a receiver. A call is being held. You want to return the receiver to PHS: Press [Call] Button on PHS. Click Handset Switching Button.
  • Page 41 How to Use Conference Making a Conference How to Use Con- Call with 6 persons (6- ference party Conference) (optional) This section describes how to make a simultaneous call by 3, 6, or 8 persons. You can make a conference call among up to 6 persons simultaneously.
  • Page 42 How to Use Conference Click [6-party Conference]. Sign Meaning 6-party Conference Panel is displayed. Person who can join the data confer- Your extension number is displayed on the upper ence left corner of the Member list. Person who cannot join the data con- ference Repeat Step 4 to 5.
  • Page 43 How to Use Conference Click the conference name. Other person’s status on by Member 01 or Member 02 displays is dis- Then, the names of persons who attended the played only when the optional pres- clicked conference and other information are dis- ence server function is used.
  • Page 44 How to Use Conference When the person answers the call, tell You want to have the person who ended the call in the middle of the him or her that you will start confer- conference back to the confer- ence call. ence: The person you are calling After ending the call by clicking Call But-...
  • Page 45 How to Use Conference Making a Conference When the organizer ends 6-party Confer- ence, be sure to click Exit Button on 6-party Call with 8 parties (8- Conference Panel. If the conference call is ended by pressing Call Button and using party Conference) the handset, when you try to start applica- tion sharing/video conference in 6-party...
  • Page 46 How to Use Conference The following signs are displayed next to the per- Click [8-party Conference]. sons who can/cannot join the data conference 8-party Conference Panel is displayed. (Application Sharing, White Board, File Transfer Your extension number is displayed on the upper and Chat): left corner of the Member list.
  • Page 47 How to Use Conference Click the conference name. Other person’s status on by Member 01 or Member 02 displays is dis- Then, the names of persons who attended the played only when the optional pres- clicked conference and other information are dis- ence server function is used.
  • Page 48 How to Use Conference Starting Data Conference When the person answers the call, tell him or her that you will start confer- Voice conference is being held. ence call. The person you are calling Click the PC icon of the person you doesn’t answer or he or she is want to join the data conference.
  • Page 49 How to Use Conference Receiving 8-party Conference Receive a call from the organizer. Click (Call Button). If you use USB handset (rec- ommended): You can answer the call by lifting the handset from the pedestal. Speak with the organizer. Wait until the conference call starts. 8-party Conference starts when all the members are ready.
  • Page 50 How to Use Line Key Display and Function Key Panel Click [Setting]. How to Use Line ‘Display Setting’ screen is displayed. Key Display and Function Key Panel You can receive a call by using Line Key display and Function Key Panel in the Information Window. Also, you can copy a button on Function Key Panel to Line Key Display or have the name of other person displayed on the Line Key Display.
  • Page 51 How to Use Line Key Display and Function Key Panel Setting Popup Now, the setting is made. This section gives you an explanation by taking an You want to reset the setting: operation to pop up the other person’s name registered Click [Set to Default] Button in Step 4.
  • Page 52 How to Use Line Key Display and Function Key Panel You want to copy Function But- ton: You can copy the following Function But- ton in addition to an Extension Button. • Voice mail operation Button (starting recording and replaying) •...
  • Page 53 How to Use Status Display Sign Meaning How to Use Sta- When ‘the PC is turned off or Softphone is tus Display not started (logged out)’ When you put a cursor on the button of this sign, the reason of the person’s absence is popped up.
  • Page 54 How to Use Status Display Click [Setting]. You want to make a call from Member 01/02 Displays: ‘Member Setting’ screen is displayed. Refer to “Making a call from Member 01/02 Displays”. You want to send a short mes- sage from Member 01/02 Dis- plays: Refer to “Using Member 01/02 Dis- plays”.
  • Page 55 How to Use Status Display Changing Moving You can change the registered names and extension You can move Member Button within the same Member numbers. Display. Click (Member 01 Button) or Click (Member 01 Button) or (Member 02 Button). (Member 02 Button). Information Window switches to Member 01 or Information Window switches to Member 01 or Member 02 displays.
  • Page 56 How to Use Status Display Copying Click (Member 02 Button). Ex. If you want to copy Member Button on Member 01 Information Window switches to Member 02 dis- display to Member 02 display. play. Click (Member 01 Button) or (Member 02 Button). Information Window switches to Member 01 or Member 02 displays.
  • Page 57 How to Use Status Display Deleting Informing You are Away You can delete the registered person from Member 01/ (optional) 02 displays. You can make (Away) sign displayed on the other Click (Member 01 Button) or person’s Member 01/02 displays when you want to inform that you will be back soon.
  • Page 58 How to Use Short Message Other person’s status shown on Mem- How to Use Short ber 01 or Member 02 displays is dis- played only when the optional Message presence server function is used. For details, contact your system adminis- trator.
  • Page 59 How to Use Short Message Name Meaning Now, a short message is sent to the other person. Name Displays the name of a person who received or sent a message The sent message is displayed in the list display on ‘Short message log’...
  • Page 60 How to Use Short Message Enter the extension number of the per- Registering a Message of Message Template son you want to send a message into the column on the left-hand side of ‘To’. You can register messages often sent such as ‘Call me when back’...
  • Page 61 How to Use Short Message A message is copied to Message Tem- Click Message Template you want to plate area. use. Now, the message is registered. Click Go back to the message you are making and go on to enter a message. The selected Message Template is copied to the place where the cursor of the message entering When you click [>>] Button without select-...
  • Page 62 How to Use Short Message Modifying Deleting Displaying ‘Short message send’ Displaying ‘Short message send’ screen. screen. Click and select Message Template you Click and select Message Template you want to modify. want to delete. Click Click ‘Message Template’ screen is displayed. The following dialog is displayed.
  • Page 63 How to Use Short Message Receiving Click (Short Message Button). When a short message is received, the Short Message ‘Short message log’ screen is displayed. Button blinks in blue to let you know. Also, when popup is set in advance, a dialog is displayed to let you know.
  • Page 64 How to Use Short Message If Popup is Set Click the log of the message you want to see. If you want to make a popup display at receiving a mes- sage, you need to make a setting in advance. The contents of the received message are dis- For how to set, refer to “Using Popup when a Short played.
  • Page 65 How to Use Short Message Sending a Reply Click ‘Short message send’ screen is displayed. The other person’s number is automatically set to There are following two ways to send a reply to the ‘To’ column and his or her message is automati- received short message: cally quoted in the message entering column (‘>’...
  • Page 66 How to Use Short Message Click the message you want to sending Deleting Message Log a call. Click and select the log you want to delete. Click The person’s number is displayed on LCD and call sound is heard. You want to select more than one message log: You can select more than one message log by dragging while keep pressing...
  • Page 67 How to Use Voice Mail How to Use Voice Click (Member 01 Button) or Mail (Member 02 Button). Information Window switches to Member 01 or Member 02 display. (optional) You can record a call or forward the recorded call to other person by using the optional UMS.
  • Page 68 How to Use Voice Mail In order to change an address in this • Click (Member 01 Button) or method, you need to check ‘Voice Mail Cooperation’. (When it is not checked, (Member 02 Button). the recorded call is forwarded.) For how to make a configuration setting, refer to Information Window switches to Member 01 or “Using Voice Mail Sharing Function”.
  • Page 69 How to Use Voice Mail Changing an Address by The address of recorded call fails Copying a Phone Number to be changed and the call is for- warded: You can change an address easily by copying the phone number. Make sure whether ‘Voice Mail Coopera- tion’...
  • Page 70 How to Use Voice Mail Setting The address of recorded call fails to be changed and the call is for- warded: Click (Forwarding Settings But- Make sure whether ‘Voice Mail Coopera- ton). tion’ is checked. When it is not checked, the recorded call is forwarded.
  • Page 71 How to Use Voice Mail Check the column entered in Step 3. Click the kind of forwarding you want to reset. Ex. In the case of Call forward-All Calls: The following screen is displayed. Click Click Call Forwarding Settings Button blinks in blue (only when Call forward-All Calls is set).
  • Page 72 (Record Button). ‘Telephone call recording’ screen is displayed. Click (Call Log Button). ‘DtermSP30 Call Log’ screen is displayed. In the case of Voice Mail using ‘@’ is added to ‘Rec’ column in the log of the optional UMS, right-click Record recorded call.
  • Page 73 [Ctrl] key. Click Deleting a File The following screen is displayed. Click (Call Log Button). ‘DtermSP30 Call Log’ screen is displayed. Click ‘@’ is added to ‘Rec’ column in the log of the recorded call. Now, the recording file is deleted.
  • Page 74 Recorded Call by Using E-mail Click (Call Log Button). ‘DtermSP30 Call Log’ screen is displayed. Sending a File from ‘Tele- phone call recording’ Screen You can send an e-mail attaching the file of the recorded call saved last by clicking [Mail Sending] Button on ‘Telephone call recording’...
  • Page 75 Recording a Call by PC < Explanations of each item on ‘DtermSP- You want to send more than Mail transmitting setup’ Screen > one file: Select files of the recorded calls you Designation Explanation want to send while depressing [Ctrl] Mail transmitting ser Enters a mail server to be used for key and perform an operation in Step...
  • Page 76 Recording a Call by PC Designations and Functions of Each Panel Designation Explanation Suspend Button Abandons mail being edited and suspends PC voice mail sending. 10 Address Book But- Opens an address book and adds an address to a sending address and CC.
  • Page 77 Recording a Call by PC Mail sending error has occurred: When 30 seconds or more passes after sending a mail due to no response from mail sending server, an error is displayed. In this case, check to see if the mail sending server in the mail sending setting is correct or not.
  • Page 78 Various Usage How to Make a Call Various Usage Video conference can be used only while speaking with other person. You cannot click Video Conference Button when you In Softphone, you can have video conference and meet- are not on the call. ing with data shared by using a PC display.
  • Page 79 Various Usage Click When the other person clicks [Don’t permit] Button: Each other’s images are displayed. The dialog ‘The videoconferencing connection was rejected’ is displayed Receiver and Video Conference is not started. When you want to make video conference start at once: Sender You can make video conference start...
  • Page 80 Various Usage Using Application Shar- Click (Application Sharing But- ton). After ‘NetMeeting is being Initialized’ screen is displayed, ‘Sharing - Nothing’ screen is dis- You can make operations with the same application dis- played. played at the same time on each other’s PC while mak- ing a call.
  • Page 81 Various Usage Click Click and check ‘Auto- matically accept requests for control’. The window of the application selected in Step 5 is opened on the other person’s PC. <Screen of the side which receives> The other person double-clicks the window of the shared application. Now, you can share the application.
  • Page 82 Various Usage Have ‘Sharing - Programs’ screen dis- You want to suspend the opera- tion sharing: played. If you want to suspend the operation shar- ing while displaying the shared application, display the screen of Step 2 and check ‘Do not disturb with requests for control right now’.
  • Page 83 Various Usage : Used to draw a line with a marker. Click (White Board Button). : Used to draw a straight line. After ‘NetMeeting is being initialized’ is dis- played, the white board is displayed. : Used to draw a square. : Used to draw a filled square.
  • Page 84 Various Usage You want to select the person to whom a file is sent: Click (Application Sharing Button). When you want to transfer a file while Application Sharing Panel is displayed. making a call among three persons or more, you can transfer a file only to the selected person by clicking (Selecting column screen) to select the person.
  • Page 85 Various Usage Using Chat Click (Received File Display But- ton). You can talk with more than one person using charac- The place where the file is saved is displayed. ters (chat) while making a call. Speaking with someone. Click (Application Sharing Button). Application Sharing Panel is displayed.
  • Page 86 Various Usage In the Case of Video Conference and Application Sharing When you receive a message from the other person, it is displayed on the < Hold > screen. • Hold operation can be set to be effective or ineffective according to the setting at the installation.
  • Page 87 Cutting the other side Hold Clicking [Exit] Button Hold cleared DtermSP30 ter- Other terminal minated making a call on the line being held *1 If an application is shared with the person who cut the call, application sharing is ended. If it is not...
  • Page 88 Button Response at Con- Select [Net- tinues forward desti- Meeting Exit] nation menu 3-party Confer- Con- DtermSP30 ter- tinues ence minated Cutting your side During 8-party Conference Select [Net- < Hold > Meeting Exit] menu • Hold operation can be set to be effective or ineffective according to the setting at the installation.
  • Page 89 Making a call Con- Con- tinues tinues on other line during holding Calling for- ward destina- tion Response at forward desti- nation 3-party Confer- ence Cutting your side Select [Net- Meeting Exit] menu DtermSP30 ter- minated...
  • Page 90 How to Make a Basic Setting Enter ‘0’ in ‘A:’ column. How to Make a Basic Setting Enter to ‘B:’ column an additional number added when making an outside call. This section describes settings for you to use Softphone more easily. Click Now, the setting is made.
  • Page 91 How to Make a Basic Setting Displaying a Panel on Receiving a Call Addressed to the Forefront at Other Person Just by Lifting Receiving the Handset from the Pedestal When a panel is stored to Task Tray and a call is You can receive a call address to other person just by received, you can make the panel displayed automati- lifting the handset from the pedestal.
  • Page 92 How to Make a Basic Setting Now, the setting is made. Making Call Sound Come from PC Speaker If you use USB handset (recommended), call sound from USB handset is not heard after this setting. You can make the call sound come from your PC. Click (Config Setting Button).
  • Page 93 How to Make a Basic Setting Click of the item of which sound you Click want to change. The location of the selected file is displayed. The following screen is displayed. Click Select WAVE file (*.wav) of the sound you want to change. Now, the setting is made.
  • Page 94 How to Make a Basic Setting Click Using Popup when a Short Message is The following screen is displayed. Received You can popup ‘Message receiving notification’ screen when a short message is received. Click (Config Setting Button). ‘Configuration’ screen is displayed. Check ‘Allways accept incoming video conference request’...
  • Page 95 How to Make a Basic Setting Check ‘UsePopup’. Click The following screen is displayed. Click Click in ‘Preservation days of Now, the setting is made. message log (1 - 30)’ column to select the number of days (default is set to 14 days).
  • Page 96 How to Make a Basic Setting Saving All the Files Click Recorded by PC Now, the setting is made. You can preserve recorded files without deleting even When ‘All preserved’ is selected, be careful though call log is deleted. that the hard disk where the files are pre- served should have enough space.
  • Page 97 How to Make a Basic Setting Click in ‘Preservation of the record- Click ing file ahead’ column. The following screen is displayed. The following screen is displayed. Select a folder. Check ‘MAPI is used for PC voice mail Click transmission’. Now, the setting is made.
  • Page 98 How to Make a Basic Setting Refuse to Receive a Check ‘At the leave seat, refusal is set Call While Away effective only arrival of refusal exists’. You can set refusal to receive a call while you are away. In order to use this function, you need to set service function on the PBX side in advance.
  • Page 99 How to Make a Basic Setting The absent reason set here is restored to Click (Config Setting Button). ‘Absence’ when Softphone is terminated once and then restarted. ‘Configuration’ screen is displayed. Displaying 10-key Keypad Panel When Button is Pressed after Call Recording Click (Config Setting Button).
  • Page 100 How to Make a Basic Setting Check ‘10-key keypad automatic dis- Click play after live record (to Voice Mail) The following screen is displayed. and “After Record” action selected’. Check ‘Display main panel if mini- mized to system tray when going off- Click hook (USB handset use only)’.
  • Page 101 How to Make a Basic Setting Switching to Two-Step Check ‘Display switch of two steps Display when Compact (Only a compact panel is effective)’. Panel is Displayed You can have the other person’s extension number and name displayed alternately on LCD of the compact panel at receiving a call from the extension or making a call to the extension if the other person sets display information of the extension number and the name.
  • Page 102 How to Make a Basic Setting Click Making an Automatic Entry to LCD Possible The following screen is displayed. You can make a setting so that an input cursor will auto- matically appear in LCD when having the panel stored to Task Tray displayed by pressing [Ctrl] key (Sepa- rately, since a setting is required, refer to “Displaying the Panel Stored to Task Tray Using [Ctrl] Key”).
  • Page 103 How to Make a Basic Setting Check ‘Move focus to LCD automati- Click cally (When Hotkey is used in Idle The following screen is displayed. state)’. Enter your name in ‘User name’ col- umn. Click Now, the setting is made. Registering Your Name You can have your name displayed by registering your name to Softphone in the following occasions:...
  • Page 104 How to Make a Basic Setting Omitting Entering Login Enter your extension number into ID and Password ‘LoginID’ column. Enter your password into ‘Password’ You can make a setting so that you can start Softphone without entering your login ID and password. column.
  • Page 105 How to Make a Basic Setting Click Automatically Ending the Call at the End of the Call The following screen is displayed. (Automatic Idle Return) You can make the call automatically off-hook if the call is hung up on such an occasion as when the other person ended the call first at the end of the call.
  • Page 106 How to Make a Basic Setting Click Click in ‘Operation when space key is pressed (Panel active)’ column and Now, the setting is made. select from the following: • Not use Selected when you don’t use this setting. Making a Setting So That •...
  • Page 107 How to Make a Basic Setting Click Using Voice Mail Shar- ing Function The following screen is displayed. You can change an address of a recorded call through an easy operation when recording a call using the optional voice mail. This function is available only on the sys- tem with the optional UMS.
  • Page 108 Click to display into ‘URL displayed by clicking logo’. Now, the setting is made. Enter from ‘http://’. Ex. In the case of NEC homepage: http://www.nec.com Displaying Homepage by Using Logo Button on Main Panel You can specify the homepage that is displayed when logo button is clicked.
  • Page 109 Now, the panel design is changed. Click in the order of [Program] Restart is required only when the skin is changed while Softphone is running. [DtermSP30] [Skin Selector]. ‘Skin Selector’ screen is displayed. The screen skin currently set is displayed in ‘Pre- view’.
  • Page 110 How to Make a Convenient Use Select a location to save the log. How to Make a Convenient Use Enter a file name to ‘File name’ col- umn. When You Want to Pre- Click serve the Short Mes- Now, the short message log is saved in the sage Log CSV-form file.
  • Page 111 How to Make a Convenient Use Making a Use Click [Setting]. ‘Member Setting’ screen is displayed. Speaking with someone. Click (Member 01 Button) (Member 02 Button) The line display switches to Member 01 or Mem- ber 02. Enter the number you want to register to ‘Number’...
  • Page 112 (1) Address book is not allocated to the Address (2) If it is not started even when you double-click Book Button. Allocate your address book by [DtermSP30] icon, contact your system admin- making configuration setting. For details, refer istrator. to “Making it Possible to Use Address Book (3) Are your login ID and password correct? Button”.
  • Page 113 Troubleshooting Other person’s voice is heard a little later While Speaking with (1) There is no problem in the specification of Soft- Other Person phone. You failed to answer the held call again You cannot hear other person’s voice (1) When you hold a call by pressing Hold button (1) Isn’t the sound from the speaker too low? twice (exclusive hold), you can answer the call Adjust the volume of the sound from the...
  • Page 114 Troubleshooting Cautions for an organizer: When Having 6/8-party (1) Check whether a person you have called actu- Conference ally attend the conference or not by speaking with him or her. • If an attendee forwards the conference call, an * This requires the system environment where optional organizer cannot check it.
  • Page 115 Troubleshooting When Using a Short When Using Video Con- Message ference/Application Sharing A short message failed to be received by other person Video conference/application sharing is (1) Doesn’t the other person have a wrong exten- unavailable. sion number of the destination? (1) Start only NetMeeting and confirm the follow- (2) It may take some time for a short message to be ing settings.
  • Page 116 Troubleshooting When Using Application When Using File Trans- Sharing Application sharing is unavailable You failed to use file transfer (1) Did you click [Allow Control] Button at start- (1) Didn’t you install virus detection software, fire- ing? wall software and so on? When you use Softphone and such software (2) Didn’t you install virus detection software, fire- together, a new setting may be required.
  • Page 117 Messages Displayed on DtermSP30 Message Cause Measures Messages Displayed Number(XXXX) There are follow- Restart on DtermSP30 already used. ing two probable DtermSP30 after causes: the extension 1. A call is being becomes idle. received at the extension. Message Cause Measures 2.
  • Page 118 Glossary Chat Having a real-time conversation with Glossary other persons with characters by using PCs. Telephone Recording the conversation in a call. You can listen to the recorded contents 3-party Con- Making a call with up to three persons. Call Record- again later or forward it to the other per- In 3-party conference, attendees can ference...
  • Page 119 Glossary Presence Optional. Record of sending a call (sending log) Enabling to display up to 22 people’s or of receiving a call (receiving log). Server status registered to Member 01/02 dis- You can make a call by using this log. plays in advance such as present, busy, away and so on.