Troubleshooting - Motorola SBV5322 SURFBOARD DIGITAL VOICE MODEM Installation Manual

Troubleshooting

Troubleshooting
If the solutions listed here do not solve your problem, contact your cable provider. Before
calling your service provider, try pressing the reset button on the rear panel or unplugging
and plugging in the digital voice modem power cord. Resetting the digital voice modem may
take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as
described in "Front-Panel Lights and Error Conditions"
Problem Possible Solutions
•
Green POWER light
is off
•
No telephone •
service
•
•
•
•
Cannot send or •
receive data
•
•
•
Check that the power cord is properly plugged into the electrical outlet
and the digital voice modem.
Check that the electrical outlet is working.
Check the connection between the SBV5322 and your telephone.
If your telephone requires external power, check the AC power
connection for your telephone.
Check the connection between the coaxial cable on the SBV5322 and
the cable outlet. Hand-tighten the cable connectors if necessary.
Check the lights on the front panel. Make sure the green power light is
on. If it is not, check that the power cord is properly plugged into the
electrical outlet and the digital voice modem.
If you have cable TV, check that your TV is working and the picture is
clear. If you cannot receive your regular TV channels, your telephone
service will not function.
Check the lights on the front panel. Note the first light from top to
bottom that is off. This light indicates where the error occurred, as
described in "Front-Panel Lights and Error Conditions"
If you have cable TV, check that your TV is working and the picture is
clear. If you cannot receive your regular TV channels, your data service
will not function.
Check the connection between the coaxial cable on the SBV5322 and
the cable outlet. Hand-tighten the cable connectors if necessary.
Check the IP address. Follow the steps in
Your Windows OS"
IP address.
27 —
SBV5322 SURFboard Digital Voice Modem
on page 28.
on page 21. Call your cable provider if you need an
on page 28.
"Verifying the IP Address in