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51i IP Phone User Guide Release 2.1 41-001212-00 Rev 00...
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Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.
(including without limitation, damages for loss of business profits, business interrup- tion, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.
IP Phone Keys and Key Descriptions ............8 Key Description*..................... 8 Methods for Customizing Your Phone ............10 Phone Options via the IP Phone UI ............... 10 Phone Options via the Aastra Web UI..............13 Phone Status....................16 Phone Status via IP Phone UI................16 Finding Your Phone’s IP Address ................
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Incoming Call Interrupts Dialing................78 Goodbye Key Cancels Incoming Calls..............79 Incoming Intercom Call Features ................81 Using Redial Key for “Last Number Redial” ............83 Available Features Enabled by Administrators ........84 Missed Call Summary Subscription ..............84 Customizable Callers List Key ................84 Autodial (Hotline and Warmline)................
About This Guide This guide explains how to use your new 51i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.
Introduction This 51i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 51i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Aastra 51i Installation Guide for basic installation and physical setup of the 51i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide. Model 51i IP Phone User Guide...
The 51i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
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If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..When the configuration update is complete, the phone displays the following screens. Network Done Model 51i IP Phone User Guide...
The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for all three line appearances.
Incomplete Configuration If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this inidicates the phone configuration that was downloaded from the configuration server is not complete or correct.
The following sections describe the various 51i phone key functions, and how they help you make and manage your calls and caller information. Key Description* The following table identifies the keys on the key panel of your 51i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call.
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Swap key - If you are on an active call and a second call comes in, you can press the Swap key. This key places the first call on hold and answers the second call. Pressing the Swap key again toggles between the two active calls.
IP Phone and selecting Options from the Menu • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Services Key and selecting Options from the Menu using the IP Phone UI.
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Simplified Options Menu You System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option Call Forward 1. Cfwd Number 2.
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Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 4. Change a selected option if applicable.
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, "Finding Your Phone’s IP Address"...
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The Network Status window displays for the IP phone you are accessing.. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
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Call Forward - Allows you to set a phone number destination for where you want calls forwarded. Call forward can be configured using a specific mode (off, all, busy, no answer, busy no answer) on a global basis only. Model 51i IP Phone User Guide...
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
=Next Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen. This screen is view only. It displays the Network Status of your phone which includes the following: •...
You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global basis only.
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Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: •...
Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid val- ues are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field...
OFF. With live dial pad ON, the 51i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing initiates a call to that number.
3. Select Time and Date. 4. Select Set Time. 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the time.
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7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 • Jan 2 •...
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Note: The time displays on the phone’s idle screen in the format you select for this field. 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: •...
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
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For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default)
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI.
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” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes. 28 Model 51i IP Phone User Guide...
Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
"Options List" from the Menu. 2. Select Restart Phone. 3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process.
Password” field displays a screen that allows you to enter and save a new user password. • Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emergency dial plan is 911|999|112|110.
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Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked".
(emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
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Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services.
On the 51i, the speeddial function can be set using the IP Phone keyapd directly, or using the Aastra Web UI to setup the speeddial key. Note: You can use a speeddial key while on an active call by placing the active call on hold first, and then pressing the speeddial key.
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Use Save to end 3. Press Save to save the number as a speeddial key. Note: Press and hold a speeddial key to edit that speeddial key. Use the Delete Key to delete the speeddial key. Creating a Speeddial Key Using the Save Key IP Phone UI Use the following procedure to create a speeddial key using the Save key.
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(i.e. press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press 4. To backspace and erase a mistake, press 3 or the Delete key.
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2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
3. Press the Save key. 4. Press the selected speeddial key from the keypad. If the name is displayed with the number, both are saved to the speeddial. If no name is displayed, you can enter the name using the phone’s key pad.
Transfer Key The 51i has a Transfer Key configured on the RIGHT arrow of the Navigation Keys.. Transfer The Transfer key allows you to perform blind or consultative call transfers to other recipients. The blind transfer feature transfers a call to another number without you having to talk to the recipient.
Conference Key The 51i has a Conference Key configured on the LEFT arrow of the Navigation Keys. Conference The Conference key allows you to link three active calls into a single conference (Local Conferencing). This key also helps to create multiple conferences with unlimited participants on your phone if your System Administrator has enabled Centralized Conferencing on your phone.
Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. =Dial When your party picks up, a timer appears on your display that records the length of your call. Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset..
• If you are on-hook and press , a Redial list appears on-screen. The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial.
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Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items...
You can use the Mute key to mute the handset or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows.
• For handsfree operation, press to answer the incoming call. • For handset operation, lift the handset to answer the incoming call. If you cannot answer the call, the call goes to voicemail if it has been configured for your extension. Note: The button can be used to cancel the call pickup procedure.
Call held Jun 8 2:55pm If a call is on hold for an extended period of time, the phone beeps softly to remind you that you still have a call on hold. The screen displays "Call Held". Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.
. Transfer 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the RIGHT arrow key. You should hear a dial tone as a second line opens 3.
= Drop In a conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list. You use the right arrow key to select the party to drop.
Ending Calls IP Phone UI To end a call, you first need to connect to the call if not already connected. To end a call, you first need to reconnect to the call if not already connected (for example, if your caller is on hold).
Managing Calls The 51i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding •...
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3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’).
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Use the keypad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances.
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Use the keypad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances.
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1. Press the Key and select "Directory List" from the Menu. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use to scroll through the list to find the name.
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Deleting an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List.
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Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to the Directory List, or to a Keypad key using the following procedure. Use the following illustration as a reference.
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Save Key 1. Press the Key and select "Callers List" from the Menu. 2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. 3. Press the Save Key.
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Redial Key 1. Press the Redial ( ) Key. 2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory. 3. Press the Save Key. 4. Press the Key and select "Directory List"...
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Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
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Jun 8 2:41pm 2X You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List.
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Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Services Key accesses the Callers List Handsfree Key 1. Press the Key and select "Callers List" from the Menu.
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3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3.
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Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference.
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Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Phone-side Call forwarding is disabled by default. You can enable call forwarding on a global basis only using the IP Phone UI or the Aastra Web UI.
2. Select Call Forward and press 4. 3. Select Cfwd Number and press 4. 4. Enter the number destination for which you want your incoming calls to be for- warded and press 4. Note: If you leave the "Number" field blank, call forwarding is disabled.
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1. Click on Basic Settings->Call Forward. 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field.
Administrator for more information about available star code functions in your network. If these have not been set up, you can dial any star code commands on the 51i phone the same way you would on a regular telephone. Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the IP Phone.
Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi- frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a speeddial key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys.
You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message. If you disable call waiting on the phone, and the user is on a call, any further incoming calls receive busy unless “Call Forward Busy” or “Call Forward No Answer and Busy”...
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Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.
Notes: 1. On a 51i, you must use the down arrow key to ignore the call. To answer the call, lift the handset or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
Goodbye Key Cancels Incoming Calls The 51i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI.
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Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI THEN "Goodbye Key Cancels Incoming Call" is press the Goodbye key to reject the enabled AND a second call comes in second incoming call. while you are on an active call, "Goodbye Key Cancels Incoming Call"...
Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller. If you want to mute the intercom call, you enable this feature. If you want to unmute (or hear the intercom call), you disable this feature.
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When you disable this parameter, and there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone. "Allow Barge In" is enabled by default.
To disable this field, uncheck the box. 5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled, the phone puts an active call on hold and answers the incoming Intercom call. To disable this field, uncheck the box.
Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
“Hold” Feature Enhancement (for Broadsoft Servers) The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality.
Aastra 51i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle.
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How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press the key and select "Options List" from the Menu. 2. Select User Password and press 4.
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3. Press the key to scroll to the Restart Phone option. Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone will be out of service temporarily during the restart and downloading process.
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How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI.
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Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". 90 Model 51i IP Phone User Guide...
(90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguilla AL-Tirane...
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RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade A-4 Model 51i IP Phone User Guide...
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Index Numerics getting started 4 star codes for 70 Goodbye key cancels incoming call 79 configuring 79 using 80 Aastra Web UI Basic Settings parameters 15 Operaton parameters 14 idle screens 6 phone status 14 incoming call interrupts dialing 78...
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Index speakerphone, using 42 speeddial prefix for 35 setting 35 speeddial key, creating from phone key- pad 35 star codes 70 starting up the phone 4 status scroll delay 77 troubleshooting solutions 86 changing password 87 display blank 86 finding IP address 86...