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Epson WF-M4119 Series User Manual

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD7164-01 EN

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Summary of Contents for Epson WF-M4119 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD7164-01 EN...

  • Page 2: Table Of Contents

    Printing Using a Cloud Service....65 Default Value of the Administrator Password..13 Registering to Epson Connect Service from Changing the Administrator Password..14 the Control Panel.
  • Page 3 Adding a Genuine Epson Printer (for Mac OS Checking the Printer's Network Connection Only)....... . 79 Status (Network Connection Report).
  • Page 4 Technical Support Web Site....210 Contacting Epson Support....210 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Provides Web Movie Manuals of the operating instructions. See the related information link. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra (10.13). The content displayed on the screens varies depending on the model and situation.

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 10: Important Instructions

    Important Instructions Safety Instructions..........11 Printer Advisories and Warnings.

  • Page 11: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 13: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > > Notes on the Administrator Password Default Value of the Administrator Password ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet. Advisories and Warnings for Using the LCD Screen ❏...

  • Page 14: Changing The Administrator Password

    Changing the Administrator Password For security reasons, we recommend changing the initial password. It can be changed from the printer control panel, Web Config, and Epson Device Admin. When changing the password, set it with at least 8 single-byte alphanumerical characters and symbols.

  • Page 15: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > All Settings on the control panel.

  • Page 16: Part Names And Functions

    Part Names and Functions Front............17 Inside.

  • Page 17: Front

    Part Names and Functions > Front Front Output tray Holds the ejected paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper. Control panel Allows you to make settings and perform operations on the printer. Also displays the printer’s status.

  • Page 18: Inside

    Part Names and Functions > Rear Inside Printer cover Open when replacing ink cartridge or removing jammed paper inside the printer. Keep this cover closed while the printer is not in use to prevent foreign substances from entering the printer. Ink cartridge holder Install the ink cartridge.

  • Page 19: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 20 Home Screen Configuration.

  • Page 20: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Displays menus and messages. Use buttons on the control panel to select or to make settings. Displays the Help screen.

  • Page 21: Home Screen Configuration

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Home Screen Configuration Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. You can also replace the ink cartridge or print the supply status sheet.

  • Page 22: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network. The printer is connected to a wireless (Wi-Fi) network. The number of bars indicates the signal strength of the connection. The more bars there are, the stronger the connection.

  • Page 23: Basic Operations

    Guide to the Control Panel > Basic Operations Basic Operations u d l r Move the focus using the buttons to select the items, and then press the OK button to confirm your selection or run the selected feature. u d l r Move the focus to the setting item using the buttons, and then press the OK button to switch the item on or off.

  • Page 24: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
  • Page 25 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

  • Page 26: Loading Paper

    Loading Paper Paper Handling Precautions......... . 27 Paper Size and Type Settings.

  • Page 27: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 28: List Of Paper Type

    Photo Quality Ink Jet Epson Photo Quality Ink Jet For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Paper You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.

  • Page 29: Loading Pre-Punched Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. If you want to stop viewing the animation, close the screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper cassette. Paper size: A4, B5, A5, A6, Letter, Legal ❏...

  • Page 30: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers When loading paper longer than legal size, extend the output tray and then raise it. Extend the paper cassette, and then slide the edge guides to their maximum positions. With the printable side facing down, load a single sheet of paper that does not extend beyond the triangle symbol at the end of the cassette.
  • Page 31 Loading Paper > > Loading Paper Loading Long Papers While holding the paper steady with your hands, insert the paper cassette until it clicks. Lower the output tray. Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏...

  • Page 32: Printing

    Printing Printing Documents..........33 Printing on Envelopes.

  • Page 33: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 34 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 35 Printing > > Printing Documents Printing from a Computer - Windows Quality: Select the print quality you want to use for printing. Available settings depend on the paper type you select. Selecting High provides higher quality printing, but the printing speed may be slower. 2-Sided Printing: Allows you to perform 2-sided printing.
  • Page 36 Printing > > Printing Documents Printing from a Computer - Windows Ink Levels: Displays the approximate ink level. More Options Tab Printing Presets: Add/Remove Presets: You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list.
  • Page 37 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences:...
  • Page 38 Changes the language to be used on the printer driver window. To apply the settings, close the printer driver, and then open it again. Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Online Order: Allows you to access the site where you can purchase Epson's ink cartridges.
  • Page 39 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 40 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows 4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type. Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 28 & “Printing Using Easy Settings” on page 53 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1.
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with 2-sided printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 46 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 28 & “Printing Using Easy Settings” on page 53 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Tone You can adjust the tone used in the print job. These adjustments are not applied to the original data. 1. On the printer driver's More Options tab, select the method of tone correction from the Tone Correction setting.

  • Page 53: Printing From A Computer - Mac Os

    You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
  • Page 54 If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 55 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in tone.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Mac OS Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page. Scale to fit paper size: Prints to fit to the paper size you loaded.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Select the bindings in Two-sided Printing. 3. Select the type of original in Document Type. Note: ❏ Printing may be slow depending on the Document Type setting. ❏...
  • Page 59 Printing > > Printing Documents Printing from a Computer - Mac OS “Printing Using Easy Settings” on page 53 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1.
  • Page 60 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: Operations differ depending on the application. See the application's help for details. 1.

  • Page 61: Printing Documents From Smart Devices (Ios)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147 3. Connect your smart device to the wireless router.

  • Page 62: Printing Documents From Smart Devices (Android)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 147 3. Connect your smart device to the wireless router.
  • Page 63 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 64: Printing On Envelopes

    Printing > > Printing Web Pages Printing Web Pages from Smart Devices Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Paper” on page 28 2. Open the file you want to print. 3.

  • Page 65: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 66: Registering To Epson Connect Service From The Control Panel

    Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 67: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........68 Improving Print Quality.

  • Page 68: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 69 Maintaining the Printer > > Improving Print Quality Adjusting the Print Quality ❏ If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not clogged. Select to proceed to the next adjustment. 5.

  • Page 70: Checking And Cleaning The Print Head

    We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 71: Preventing Nozzle Clogging

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Preventing nozzle clogging Always use the power button when turning the printer on and off.

  • Page 72: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 3. Select one of the alignment menus. ❏ Vertical lines look misaligned or the printouts look blurry : Select Ruled Line Alignment. ❏ Horizontal banding occurs at regular intervals: Select Horizontal Alignment. 4.
  • Page 73 Maintaining the Printer > > Improving Print Quality Cleaning the Translucent Film 2. Open the printer cover. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 74: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Be careful not to touch the ink that has adhered inside the printer. Important: Wipe off the smear gently.

  • Page 75: Saving Power

    Maintaining the Printer > Saving Power Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 76: Disabling Your Wi-Fi Connection

    ❏ When reinstalling an application, you need to uninstall it first. ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website.
  • Page 77 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 78 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 79: Adding A Genuine Epson Printer (For Mac Os Only)

    Uninstalling Applications Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 80 Maintaining the Printer > > Installing or Uninstalling Applications Separately Uninstalling Applications Uninstalling Applications - Windows 1. Press the button to turn off the printer. 2. Quit all running applications. 3. Open Control Panel: ❏ Windows 11 Click on the start button, and then select All apps > Windows Tools > Control Panel. ❏...

  • Page 81: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com...

  • Page 82: Transporting And Storing The Printer

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 83 Maintaining the Printer > Transporting and Storing the Printer 5. Open the printer cover. Secure the ink cartridge holder to the case with tape. 6. Close the printer cover. 7. Prepare to pack the printer as shown below.
  • Page 84 Maintaining the Printer > Transporting and Storing the Printer 8. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...
  • Page 85 Solving Problems The Printer Does Not Work as Expected........86 A Message is Displayed on the LCD Screen.

  • Page 86: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 87 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 165 &...
  • Page 88 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 144 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 27 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.

  • Page 89: Cannot Print

    Checking the Connection Status If you are using Windows, use the Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 90 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps > Epson Software > Epson Printer Connection Checker.
  • Page 91 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 92 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Settings >...
  • Page 93 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 94 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 95 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 96 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. “Re-Setting the Network Connection” on page 124 & Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network.
  • Page 97 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 98 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 99 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Check the following if a connection has been established. ❏ The printer is recognized, but printing cannot be performed. “Cannot Print Even Though a Connection has been Established (Mac OS)” on page 102 Cannot connect to a Network The problem could be one of the following issues.
  • Page 100 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 101 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 102 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 103 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The network environment has been changed. Solutions When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again. Connect the computer or smart device to the same SSID as the printer.
  • Page 104 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 105 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 106 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...

  • Page 107: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected There is a problem with the network settings on the smart device. Solutions Try accessing any website from your smart device to make sure that your smart device's network settings are correct.
  • Page 108 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.

  • Page 109: A Message Is Displayed On The Lcd Screen

    You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.

  • Page 110: Paper Gets Jammed

    Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Next, select OK to clear the error.
  • Page 111 It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 112 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏ Do not replace ink cartridge with the power off. Do not move the print head by hand; otherwise, you may damage the printer.

  • Page 113: Replacing Ink Cartridges

    Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box ❏ The ink in the ink cartridge supplied with your printer is partly used during initial setup. In order to produce high quality printouts, the print head in your printer will be fully charged with ink. This one-off process consumes a quantity of ink and therefore this cartridge may print fewer pages compared to subsequent ink cartridges.

  • Page 114: Print Quality Is Poor

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.

  • Page 115: Black Or Gray Banding Appears At Intervals Of Approximately 3.3 Cm

    Solving Problems > Print Quality is Poor Black or Gray Banding Appears at Intervals of Approximately 3.3 cm The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Type”...

  • Page 116: Striped Patterns Appear

    Solving Problems > Print Quality is Poor The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality” on page 68 & The bidirectional printing setting is enabled. Solutions If print quality does not improve even after aligning the print head, disable the bidirectional setting.

  • Page 117: Printout Comes Out As A Blank Sheet

    Solving Problems > Print Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. “Adjusting the Print Quality”...
  • Page 118 Solving Problems > Print Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...

  • Page 119: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > Print Quality is Poor “Printing on 2-Sides” on page 57 & The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...

  • Page 120: The Printed Image Is Inverted

    Solving Problems > Print Quality is Poor There is a job waiting to be printed. Solutions Cancel any paused print jobs. The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 121: Cannot Solve Problem

    You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 122 For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.

  • Page 123: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices When the Software Disc is not Available....... . . 124 When Replacing a Computer.

  • Page 124: When The Software Disc Is Not Available

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn When Replacing a Computer You need to install the printer driver and other software on the new computer.

  • Page 125: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 126 Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Making Wi- 3. Press the OK button. If the network connection is already set up, the connection details are displayed. Select Change to Wi-Fi connection. or Change Settings to change the settings. 4.
  • Page 127 Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Making Wi- Note: If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a network connection report and check the solution.

  • Page 128: Checking The Printer's Network Connection Status (Network Connection Report)

    Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Messages a Checking the Printer's Network Connection Status (Network Connection Report) You can print a network connection report to check the status between the printer and the wireless router. 1.
  • Page 129 Adding or Replacing the Computer or Devices > > … Re-Setting the Network Connection Messages a a. Error code b. Messages on the Network Environment Related Information “E-1” on page 129 & “E-2, E-3, E-7” on page 129 & “E-5” on page 130 &...
  • Page 130 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 131 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 132 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
  • Page 133 ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 134: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    This method allows you to connect the printer directly to smart devices without a wireless router. Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 135 For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn.

  • Page 136: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 137: Adding Or Changing The Printer's Connection

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Change Frequency Range Change the frequency range of Wi-Fi Direct used for connecting to the printer. You can select 2.4 GHz or 5 GHz. When changing the frequency range, all connected devices are disconnected.

  • Page 138: Changing The Connection From Wi-Fi To Usb

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 139: Changing The Connection From Wi-Fi To Wired Lan

    Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Example of Windows 10 Changing the Connection from Wi-Fi to Wired LAN If the Wi-Fi you are using is unstable, or if you want to change to a more stable wired LAN connection, follow these instructions.
  • Page 140 Adding or Replacing the Computer or Devices > > … Adding or Changing the Printer's Connection Note: When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address. Then, enter the secondary DNS server address directly.

  • Page 141: Product Information

    Product Information Paper Information..........142 Consumable Products Information.

  • Page 142: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for 2-sided printing.
  • Page 143 Envelope #10, Envelope DL, Envelope Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.) Related Information “Available Paper and Capacities” on page 142 &...

  • Page 144: Unavailable Paper Types

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may...

  • Page 145: Maintenance Box Code

    Software Information Software for Printing Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area, contact Epson support. ❏ For users in Europe, visit the following website for information on Epson’s ink cartridge yields. http://www.epson.eu/pageyield Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box.
  • Page 146 Product Information > > Software Information Software for Printing ❏ Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences. ❏...
  • Page 147 Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Application for Easily Operating the Printer from a Smart device (Epson Smart...

  • Page 148: Software For Package Creation

    Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
  • Page 149 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
  • Page 150 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 76 &...

  • Page 151: Software For Updating

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 152: General Settings

    Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: Date/Time: Enter the current date and time.
  • Page 153 Product Information > > Settings Menu List General Settings Time Difference: Enter the time difference between your local time and UTC (Coordinated Universal Time). Language: Select the language used on the LCD screen. Operation Time Out: Select On to return to the initial screen when no operations have been performed for the specified time.
  • Page 154 Product Information > > Settings Menu List General Settings Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. The offset settings are applied when you print using the printer driver. Top Offset: Adjust the top margin of the paper.
  • Page 155 Select the frequency band for Wi-Fi Direct connection. Changing the frequency disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ ❏ Disable Wi-Fi Direct Disables the Wi-Fi Direct function. ❏ Restore Default Settings...
  • Page 156 Product Information > > Settings Menu List General Settings Other Methods: ❏ iOS Reads the QR code from your iPhone, iPad, or iPod touch to connect using Wi-Fi Direct. ❏ Other OS Devices Makes Wi-Fi Direct settings by entering the SSID and password. Wired LAN Setup: Set up or change a network connection that uses a LAN cable and router.

  • Page 157: Supply Status

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.

  • Page 158: Print Status Sheet

    Product Information > > Settings Menu List Print Status Sheet Settings > Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality. Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged.

  • Page 159: Print Counter

    Customer Research Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select the Settings button to change settings. ❏ Approve : Agree to provide product usage information to Seiko Epson Corporation.

  • Page 160: Firmware Update

    Product Information > > Product Specifications Printer Specifications All Settings: Resets all settings to the default. Firmware Update Select the menus on the control panel as described below. Settings > Firmware Update Update: Check if the latest version of the firmware has been uploaded to the network server. If an update is available, you can select whether or not to start updating.

  • Page 161: Using Port For The Printer

    The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary. Sender (Client) Destination Protocol Port Number (Server) Printer When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...

  • Page 162: Network Specifications

    The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b. Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
  • Page 163 ✓ Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later...

  • Page 164: Supported Third Party Services

    Ready mode: Approx. 4.8 W Sleep mode: Approx. 0.7 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 165: Environmental Specifications

    Product Information > > Product Specifications Installation Location and Space Environmental Specifications Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the graph, and in an environment without condensation. Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 166: System Requirements

    Only supports the standard OS features. Regulatory Information Standards and Approvals Standards and Approvals for U.S. Model Safety UL62368-1 CAN/CSA-C22 No.62368-1-14 FCC Part 15 Subpart B Class B CAN ICES-3 (B)/NMB-3 (B) This equipment contains the following wireless module. Manufacturer: Seiko Epson Corporation Type: J26H005...

  • Page 167: Restrictions On Copying

    Regulatory Information Restrictions on Copying This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 168 Product Information > > Regulatory Information Restrictions on Copying Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.
  • Page 169 Administrator Information Connecting the Printer to the Network........170 Settings to Use the Printer.

  • Page 170: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 171 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 172: Connecting To The Network From The Control Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 173 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 174: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using. If you know the information for the wireless router such as SSID and password, you can make settings manually.
  • Page 175 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer. To prohibit the connection without going through the server computer, you can enhance the security.
  • Page 176 Administrator Information > > Settings to Use the Printer Using the Print Functions 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed. 3. Add a local printer. Select Add a local printer or network printer with manual settings, and then click Next. 4.
  • Page 177 Administrator Information > > Settings to Use the Printer Using the Print Functions Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP. You can confirm the printer name from the network status screen on the printer's control panel or network status sheet.
  • Page 178 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Select Control Panel > View devices and printers on the print server. 2. Right-click the printer icon that you want to share with the clients, and then click Printer Properties > Sharing tab.
  • Page 179 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ Unit Select the unit of the user-defined size. You can select it when User defined is selected on Paper Size. ❏ Width Set the horizontal length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Width.

  • Page 180: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.

  • Page 181: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Items Explanation Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.
  • Page 182 Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Note: You can also set up from the printer’s control panel.

  • Page 183: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 5. Click OK. Note: You can confirm the connection status with the time server on Time Server Status. Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen.

  • Page 184: Managing The Printer

    Administrator Information > > Managing the Printer Managing the Network Connection Version 1.0 or 1.1 of TLS is initially disabled. If you want to communicate with TLS Version 1.0 or 1.1, first access Web Config from a device that can communicate with TLS Version 1.2 or later, and then enable TLS Version 1.0 or 1.1. CA-signed Certificate is expired.
  • Page 185 Administrator Information > > Managing the Printer Managing the Network Connection Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status 2. Enter the administrator password to log in as an administrator. 3. Select in the following order. Network tab >...
  • Page 186 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description DNS Domain Name Setting Select the DNS Domain Name setting method from Auto or Manual. DNS Domain Name Enter the DNS Domain Name according to the following rules. ❏...
  • Page 187 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description IPv6 Stateless Address 1 Displays the valid IPv6 Stateless Address 1. IPv6 Stateless Address 2 Displays the valid IPv6 Stateless Address 2. IPv6 Stateless Address 3 Displays the valid IPv6 Stateless Address 3.
  • Page 188 Administrator Information > > Managing the Printer Managing the Network Connection You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status 2. Enter the administrator password to log in as an administrator. 3.

  • Page 189: Administrator Settings

    Administrator Information > > Managing the Printer Disabling the External Interface ❏ IP Address Select the IP Address setting method from Auto or Manual. 5. Click Next. A confirmation message is displayed. Note: To reset the Wi-Fi Direct settings, click the Restore Default Settings button. 6.

  • Page 190: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer Note: You can also make the restriction settings on the printer's control panel. ❏ PC Connection via USB : Settings > General Settings > Printer Settings > PC Connection via USB 1.

  • Page 191: Encrypting The Password

    Administrator Information > > Managing the Printer Enabling Program Verification on Start Up ❏ Panel Snapshot Display a screen image snapshot that is displayed on the control panel of the device. Related Information “Application for Configuring Printer Operations (Web Config)” on page 148 &...

  • Page 192: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file.

  • Page 193: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 194: Protocol Setting Items

    SSL/TLS certificate, and then import it the printer by the CA-signed communications when to the printer. certification prevents accessing to the Epson server impersonation and on the Internet from the unauthorized access. In printer, such as addition, communication...
  • Page 195 Administrator Information > > Advanced Security Settings Protocol Setting Items Items Setting value and Description Printing Timeout (sec) Enter the communication timeout value for WSD printing between 3 to 3,600 seconds. Device Name Displays the WSD device name. Location Displays the WSD location name. LLTD Settings Items Setting value and Description...
  • Page 196 Enter 0 to 32 ASCII (0x20 to 0x7E) characters. Allow access from Epson tools Set whether or not to allow information to be written by Ep- son tools such a Epson Device Admin. SNMPv3 Settings Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked.

  • Page 197: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Setting value and Description Algorithm Select an algorithm for an encryption for SNMPv3. Password Enter the password for an encryption for SNMPv3. Enter between 8 and 32 characters in ASCII (0x20-0x7E). If you do not specify this, leave it blank.
  • Page 198 Administrator Information > > Advanced Security Settings Using a Digital Certificate Configuring a CA-signed Certificate Obtaining a CA-signed Certificate To obtain a CA-signed certificate, create a CSR (Certificate Signing Request) and apply it to certificate authority. You can create a CSR using Web Config and a computer. Follow the steps to create a CSR and obtain a CA-signed certificate using Web Config.
  • Page 199 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs by separating them with commas.
  • Page 200 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ A certificate of the PKCS#12 format obtained from a computer ❏ Private Key: Do not configure. ❏ Password: Optional ❏ CA Certificate 1/CA Certificate 2: Do not configure. 4.
  • Page 201 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 148 & Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes.
  • Page 202 Administrator Information > > Advanced Security Settings Using a Digital Certificate You can obtain the CA Certificate from the Certification Authority where the CA-signed Certificate is issued. Importing a CA Certificate Import the CA Certificate to the printer. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer.

  • Page 203: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Related Information “Application for Configuring Printer Operations (Web Config)” on page 148 & SSL/TLS Communication with the Printer When the server certificate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication to the printer, you can encrypt the communication path between computers.

  • Page 204: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Application for Configuring Printer Operations (Web Config)” on page 148 & Configuring a Server Certificate for the Printer 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer.
  • Page 205 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security The CA certificate is not imported to the computer accessing the printer. If a CA certificate is not imported to the computer, creating a port may fail. Make sure a CA certificate is imported. Related Information “Configuring a Server Certificate for the Printer”...
  • Page 206 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Updating a Self-signed Certificate” on page 201 & Cannot Create a CSR The Common Name has not been entered. The Common Name must be entered. Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province.
  • Page 207 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid password. Cause: The password set for CA certificate and entered password do not match. What to do: Enter the correct password. Invalid file. Cause: You are not importing a certificate file in X509 format.
  • Page 208 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Private key is required. Cause: There is no paired private key with the certificate. What to do: ❏ If the certificate is the PEM/DER format and it is obtained from a CSR using a computer, specify the private key file.

  • Page 209: Where To Get Help

    Contacting Epson Support........

  • Page 210: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 211: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 212: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 213: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: ❏ Sales enquiries and product information ❏ Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 214: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 215: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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