Dell Inspiron 14 5435 Owner's Manual
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Dell Inspiron 14 5435 Owner's Manual

Dell Inspiron 14 5435 Owner's Manual

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Inspiron 14 5435
Owner's Manual
Regulatory Model: P171G
Regulatory Type: P171G003
March 2023
Rev. A00

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Summary of Contents for Dell Inspiron 14 5435

  • Page 1 Inspiron 14 5435 Owner's Manual Regulatory Model: P171G Regulatory Type: P171G003 March 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of Inspiron 14 5435..................... 7 Right......................................7 Left......................................7 Top......................................8 Front....................................... 9 Bottom....................................10 Service Tag..................................10 Chapter 2: Set up your Inspiron 14 5435..................12 Chapter 3: Specifications of Inspiron 14 5435................14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................
  • Page 4 After working inside your computer........................29 BitLocker..................................29 Recommended tools................................. 29 Screw list.....................................30 Major components of Inspiron 14 5435........................31 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........34 Base cover..................................34 Removing the base cover ............................34 Installing the base cover ............................37 M.2 solid-state drive.................................39...
  • Page 5 Clearing BIOS (System Setup) and System passwords..................94 Chapter 9: Troubleshooting......................95 Handling swollen Lithium-ion batteries........................95 Locate the Service Tag or Express Service Code of your Dell computer ..........95 Dell SupportAssist Pre-boot System Performance Check diagnostics..............96 Running the SupportAssist Pre-Boot System Performance Check..............96 Built-in self-test (BIST)..............................
  • Page 6 WiFi power cycle................................100 Drain residual flea power (perform hard reset)....................... 100 Chapter 10: Getting help and contacting Dell................101 Contents...

  • Page 7: Chapter 1: Views Of Inspiron 14 5435

    Views of Inspiron 14 5435 Right 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 8: Top

    When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for four seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button to log in. Views of Inspiron 14 5435...

  • Page 9: Front

    Enables you to video chat, capture photos, and record videos. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. 6. Display Provides visual output. Views of Inspiron 14 5435...

  • Page 10: Bottom

    Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Inspiron 14 5435...
  • Page 11 Views of Inspiron 14 5435...

  • Page 12: Chapter 2: Set Up Your Inspiron 14 5435

    To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press the power button to turn on the computer. 2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 13 Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. SupportAssist SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support.

  • Page 14: Chapter 3: Specifications Of Inspiron 14 5435

    Specifications of Inspiron 14 5435 Dimensions and weight The following table lists the height, width, depth, and weight of your Inspiron 14 5435. Table 3. Dimensions and weight Description Values Height: Front height 16.49 mm (0.65 in.) Rear height 18.52 mm (0.73 in.) Width 314.00 mm (12.36 in.)

  • Page 15: Chipset

    Chipset The following table lists the details of the chipset supported by your Inspiron 14 5435. Table 5. Chipset Description Values Chipset Integrated in the processor Processor AMD Ryzen 5 7530U/7 7730U DRAM bus width 128-bit Flash EPROM 16 MB PCIe bus Up to Gen 3.0...

  • Page 16: External Ports

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Inspiron 14 5435. Table 9. Wireless module specifications Description Option one...

  • Page 17: Audio

    Microsoft Windows may not support Microsoft Windows may not support the full Bluetooth 5.3 functionality. the full Bluetooth 5.3 functionality. Audio The following table lists the audio specifications of your Inspiron 14 5435. Table 10. Audio specifications Description Values Audio controller...

  • Page 18: Media-Card Reader

    Up to 1 TB M.2 2280, Class 40 solid-state drive PCIe NVMe Gen4 x4 Up to 2 TB Media-card reader The following table lists the media cards supported by your Inspiron 14 5435. Table 12. Media-card reader specifications Description Values Media-card type...

  • Page 19: Keyboard Shortcuts Of Inspiron 14 5435

    Keyboard shortcuts of Inspiron 14 5435 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations. Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions.

  • Page 20: Camera

    + T Toggle ultra performance mode fn + Left arrow Home fn + Right arrow Camera The following table lists the camera specifications of your Inspiron 14 5435. Table 16. Camera specifications Description Values Number of cameras Camera type There is one camera option: ●...

  • Page 21: Power Adapter

    Power adapter The following table lists the power adapter specifications of your Inspiron 14 5435. Table 18. Power adapter specifications Description Values Type 65 W AC adapter, 4.50 mm barrel type Connector dimensions: External diameter 4.50 mm (0.18 in.) Internal diameter 2.90 mm (0.11 in.)

  • Page 22: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 23: Fingerprint Reader (Optional)

    Anti-glare vs glossy finish Anti-glare Glossy Anti-glare Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint reader of your Inspiron 14 5435. NOTE: The fingerprint reader is located on the power button. Table 21. Fingerprint reader specifications Description...

  • Page 24: Gpu-Integrated

    AMD Radeon Graphics Shared system memory AMD Ryzen 5 7530U/7 7730U Multiple display support matrix The following table lists the multiple display support matrix for your Inspiron 14 5435. Table 23. Multiple display support matrix Graphics Card Direct Graphics Controller...

  • Page 25: Comfortview

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solution displays. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.

  • Page 26: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 27: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 28: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 29: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 30: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 31: Major Components Of Inspiron 14 5435

    Table 25. Screw list (continued) Component Screw type Quantity Screw image USB Type-C port bracket M2x4 System board M2x1.8 Major components of Inspiron 14 5435 The following image shows the major components of Inspiron 14 5435. Working inside your computer...
  • Page 32 1. Base cover 2. Heat sink 3. Battery 4. System board 5. Speakers 6. Touchpad 7. Palm-rest and keyboard assembly 8. Display assembly 9. Coin-cell battery 10. I/O board 11. I/O-board cable 12. Power button with optional fingerprint reader 13. Wireless card 14.
  • Page 33 NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 34: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 35 Removing and installing Customer Replaceable Units (CRUs)
  • Page 36 Steps 1. Remove the six screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry open the base cover starting from the recesses, which are located in the U-shaped indents at the top edge of the base cover, near the hinges.

  • Page 37: Installing The Base Cover

    8. Press and hold the power button for five seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
  • Page 38 Removing and installing Customer Replaceable Units (CRUs)

  • Page 39: M.2 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 40: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and remove the M.2 2230 solid-state drive bracket, along with the M.2 2230 solid-state drive, from the M.2 card slot on the system board.
  • Page 41 If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 42: Removing The M.2 2280 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 43: Installing The M.2 2280 Solid-State Drive

    If you are replacing the M.2 2280 solid-state drive (shipped with the computer) with an M.2 2230 solid-state drive, a mounting bracket for the M.2 2230 solid-state drive is required. Contact Dell support to purchase the mounting bracket for the M.2 2230 solid-state drive.

  • Page 44: Wireless Card

    Steps 1. Align the notch on the M.2 2280 solid-state drive to the tab on the M.2 card slot on the system board. 2. At an angle, slide and place the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3.

  • Page 45: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the WLAN antenna cables from the connectors on the wireless card. 4.
  • Page 46 Steps 1. Connect the WLAN antenna cables to the connectors on the wireless card. Table 26. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △ (white triangle) Main White MAIN Auxiliary Black ▲ (black triangle) 2. Align the notch on the wireless card to the tab on the wireless-card slot on the system board. 3.

  • Page 47: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the fan and provides a visual representation of the removal procedure. Steps 1.
  • Page 48 Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) to secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 49: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 50: Installing The 3-Cell Battery

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the removal procedure. Steps 1. Remove the three screws (M2x3) that secure the 3-cell battery to the palm-rest and keyboard assembly. 2.

  • Page 51: Removing The 4-Cell Battery

    Steps 1. Place the 3-cell battery, along with the battery cable, in the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery to the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) to secure the 3-cell battery to the palm-rest and keyboard assembly. Next steps 1.

  • Page 52: Installing The 4-Cell Battery

    Steps 1. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 2. Lift the 4-cell battery, along with the battery cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 53: Heat Sink

    Steps 1. Place the 4-cell battery, along with the battery cable, in the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery to the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x3) to secure the 4-cell battery to the palm-rest and keyboard assembly. Next steps 1.

  • Page 54: Installing The Heat Sink

    Steps 1. Loosen the four captive screws that secure the heat sink to the system board. NOTE: Loosen the four captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1]. 2. Lift and remove the heat sink from the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 55: Speakers

    Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. Tighten the four captive screws to secure the heat sink to the system board. NOTE: Tighten the four captive screws in the sequential order mentioned on the heat sink [1 >...

  • Page 56: Installing The Speakers

    Steps 1. Open the latch and disconnect the touchpad cable from the connector on the system board. 2. Open the latch and disconnect the keyboard cable from the connector on the system board. 3. Open the latch and disconnect the keyboard-backlight cable from the connector on the system board. 4.
  • Page 57 About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. The following images indicate the location of the speakers and provide a visual representation of the installation procedure. Steps 1.

  • Page 58: Touchpad

    Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the wireless card. 3. Install the base cover. 4. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.

  • Page 59: Installing The Touchpad

    Installing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the touchpad and provide a visual representation of the installation procedure. Steps 1.

  • Page 60: Installing The Power-Adapter Port

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the power-adapter port and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x3.5) that secure the right display hinge to the system board and the palm-rest and keyboard assembly.

  • Page 61: I/O Daughter-Board Cable

    Steps 1. Place the power-adapter port, along with the cable, in the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Connect the power-adapter port cable to the connector on the system board. 4.

  • Page 62: Installing The I/O Daughter-Board Cable

    Steps 1. Peel back the tape that secures the I/O daughter-board cable to the fan. 2. Peel back the tape that secures the I/O daughter-board cable to the connector on the system board. 3. Open the latch and disconnect the I/O daughter-board cable from the connector on the system board. 4.

  • Page 63: I/O Daughter-Board

    Steps 1. Connect the I/O daughter-board cable to the connector on the I/O daughter-board and close the latch. 2. Adhere the tape to secure the I/O daughter-board cable to the connector on the I/O daughter-board. 3. Carefully route the I/O daughter-board cable through the routing guides on palm-rest and keyboard assembly. 4.

  • Page 64: Installing The I/O Daughter-Board

    Steps 1. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O daughter-board and the palm-rest and keyboard assembly. 2. Using a plastic scribe, pry open the left display hinge upwards at an angle of 90 degrees. 3.

  • Page 65: Coin-Cell Battery

    Steps 1. Align the ports on the I/O daughter-board to the port openings on the palm-rest and keyboard assembly. 2. Carefully slide and place the I/O daughter-board at an angle, on the palm-rest and keyboard assembly. 3. Align the screw hole on the I/O daughter-board to the screw hole on the palm-rest and keyboard assembly. 4.

  • Page 66: Installing The Coin-Cell Battery

    About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery from the connector on the I/O daughter-board. 2. Using a plastic scribe, pry the coin-cell battery off the slot on the palm-rest and keyboard assembly. Installing the coin-cell battery CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 67: Power Button

    Steps 1. Place the coin-cell battery on the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the connector on the I/O daughter-board. Next steps 1. Install the I/O daughter-board cable. 2. Install the base cover.

  • Page 68: Installing The Power Button

    Steps 1. Remove the screw (M2x3) that secures the power button to the palm-rest and keyboard assembly. 2. Lift the power button off the slot on the palm-rest and keyboard assembly. Installing the power button CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 69: Power Button With Optional Fingerprint Reader

    Steps 1. Place the power button in the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button to the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) to secure the power button to the palm-rest and keyboard assembly. Next steps 1.

  • Page 70: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Carefully peel off the tape that secures the fingerprint reader flexible printed circuits cable to the palm-rest and keyboard assembly. 2. Remove the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly.

  • Page 71: Display Assembly

    Steps 1. Place the power button with optional fingerprint reader in the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with optional fingerprint reader to the screw hole on the palm-rest and keyboard assembly.
  • Page 72 Removing and installing Field Replaceable Units (FRUs)
  • Page 73 Steps 1. Peel back the tape that secures the display cable to the connector on the system board. 2. Open the latch and disconnect the display cable from the connector on the system board. 3. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O daughter-board and palm-rest and keyboard assembly.

  • Page 74: Installing The Display Assembly

    4. Remove the two screws (M2.5x3.5) that secure the right display hinge to the system board and palm-rest and keyboard assembly. 5. Using a plastic scribe, pry open the left display hinge upwards at an angle of 90 degrees. 6. Using a plastic scribe, pry open the right display hinge upwards at an angle of 90 degrees. 7.
  • Page 75 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently slide the palm-rest and keyboard assembly at an angle and place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

  • Page 76: System Board

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. System board Removing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 77 8. Touchpad FPC connector 9. Wireless card connector 10. Speaker cable connector 11. M.2 2230/2280 solid-state drive connector The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)

  • Page 78: Installing The System Board

    Steps 1. Remove the two screws (M2.5x3.5) that secure the right display hinge to the system board and the palm-rest and keyboard assembly. 2. Using a plastic scribe, pry open the right display hinge upwards at an angle of 90 degrees. 3.
  • Page 79 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the connectors on your system board. 1. I/O daughter-board cable connector 2. Fan cable connector 3. Display cable connector 4.
  • Page 80 Removing and installing Field Replaceable Units (FRUs)
  • Page 81 Steps 1. Align the ports on the system board to the port openings on the palm-rest and keyboard assembly. 2. Carefully slide and place the system board at an angle, on the palm-rest and keyboard assembly. 3. Align the screw holes on the system board to the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 82: Palm-Rest And Keyboard Assembly

    3. Install the wireless card. 4. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever applicable. 5. Install the 3-cell battery or the 4-cell battery, whichever applicable. 6. Install the base cover. 7. Follow the procedure in After working inside your computer.

  • Page 83: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 84 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the display assembly. 3. Install the power button or the power button with optional fingerprint reader, whichever applicable.

  • Page 85: Chapter 7: Software

    ● Windows 11 Pro National Academic ● Windows 11 Home ● Windows 11 Home in S mode Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 86: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 87: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● HDD1 - Windows Boot Manager ● BIOS Setup ● Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. ●...
  • Page 88 Table 29. System setup options — Advance menu (continued) Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is disabled. By default, the option is enabled. SATA/NVMe Operation mode Allows the user to configure the operating mode of the integrated SATA hard drive/NVMe solid-state drive controller.
  • Page 89 Allows the user to set the automatic OS recovery threshold for the computer. Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. By default, the Auto OS Recovery Threshold value is set to 2.
  • Page 90 By default, the Absolute Status is deactivate. WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. By default, the option is enabled. Firmware TPM Enables or disables the firmware TPM.

  • Page 91: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 92: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 93: System And Setup Password

    System and setup password Table 33. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 94: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 95: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 96: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 97: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 98: System-Diagnostic Lights

    System-diagnostic lights This section lists the system-diagnostic lights of your Inspiron 14 5435. Table 35. System-diagnostic lights Blinking pattern Amber White Problem description Suggested resolution TPM detection failure Replace the system board. Unrecoverable SPI flash Replace the system board. failure...

  • Page 99: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 100: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 101 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 36. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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