Related Manuals for NETGEAR EAX20
Summary of Contents for NETGEAR EAX20
- Page 1 User Manual AX1800 4-Stream WiFi Mesh Extender Model EAX20 NETGEAR, Inc. July 2023 350 E. Plumeria Drive 202-12035-03 San Jose, CA 95134, USA...
- Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.
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Page 3: Table Of Contents
Connect to an existing WiFi network..........12 Connect with the Nighthawk app..........13 Connect with WPS................14 Connect with the NETGEAR installation assistant......17 Use the extender in access point mode..........18 Connect a device to the extender network........19 Connect a device to the extender network using WiFi.....19 Connect a device to the extender network using WPS.....19... - Page 4 AX1800 4-Stream WiFi Mesh Extender Set up the extender to use a static IP address........38 Enable FastLane technology.............39 Configure a router with advanced MAC settings to work with your extender....................41 Chapter 4 Maintain and monitor the extender Change the extender login user name and password....44 Turn password protection off and on..........45 Recover a forgotten user name or password........46 Automatically adjust for daylight saving time.........47...
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Page 5: Chapter 1 Overview
This chapter covers the following topics: • Unpack Your Extender • LEDs • Back Panel • System Requirements • How the Extender Works Note: For more information about the topics covered in this manual, visit the support website at support.netgear.com. -
Page 6: Unpack Your Extender
AX1800 4-Stream WiFi Mesh Extender Unpack Your Extender Your package contains an extender and power adapter. Figure 1. Extender package contents Overview User Manual... -
Page 7: Leds
AX1800 4-Stream WiFi Mesh Extender LEDs The following table describes the LEDs. Figure 2. Front panel Overview User Manual... - Page 8 AX1800 4-Stream WiFi Mesh Extender Table 1. LED descriptions Description Ethernet LED • Solid white. An Ethernet device is connected to an Ethernet port. • Off. An Ethernet device is not connected to the extender. 5 GHz LED • Solid white. The extender’s 5 GHz WiFi radio is operating. •...
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Page 9: Back Panel
AX1800 4-Stream WiFi Mesh Extender Back Panel The back panel of the extender provides a Reset button, Ethernet ports, and a DC power connector. Figure 3. Back panel The back panel contains the following components: 1. Reset button. Pressing this button resets the extender. If the Reset button is pressed for at least seven seconds, the Power LED blinks amber, and the extender returns to its factory settings. -
Page 10: System Requirements
AX1800 4-Stream WiFi Mesh Extender System Requirements You need the following to install your extender: • 2.4 GHz or 5 GHz 802.11 a/b/g/n/ac/ax wireless router or gateway • Compatible web browser: Microsoft Internet Explorer® 8.0 or higher Firefox 2.0 or higher Safari 5.1 or higher Google Chrome 25.0 or higher How the Extender Works... -
Page 11: Chapter 2 Get Started
Get started This chapter covers the following topics: • Install the WiFi extender • Place the extender and apply power • Connect to an existing WiFi network • Use the extender in access point mode • Connect a device to the extender network •... -
Page 12: Install The Wifi Extender
For more information, see Connect with WPS on page 14. • Connect with the web browser setup. You can use the extender's web browser setup, called the NETGEAR installation assistant. and For more information, see Connect with the NETGEAR installation assistant on page 17. -
Page 13: Connect With The Nighthawk App
AX1800 4-Stream WiFi Mesh Extender Connect with the Nighthawk app You can connect your extender to your router using the NETGEAR Nighthawk app. To connect with the Nighthawk app: 1. Download the Nighthawk app on your mobile device. For more information about the Nighthawk app, visit Nighthawk-app.com. -
Page 14: Connect With Wps
Note: WPS does not support WEP network security or a hidden SSID network. If your existing WiFi network uses WEP security or its SSID is hidden, follow the instructions in Connect with the NETGEAR installation assistant on page 17. To use WPS to connect the extender to your WiFi router: 1. - Page 15 AX1800 4-Stream WiFi Mesh Extender If the Router Link LED lights white, the connection between your router and extender is good. If the Router Link LED lights amber or red, move the extender closer to the router and try again. Note: If your router supports the 5 GHz band and your extender didn’t connect to that band, repeat the WPS process.
- Page 16 AX1800 4-Stream WiFi Mesh Extender For example, if your extender connects to the router’s 2.4 GHz WiFi band only, your extender uses your router’s 2.4 GHz WiFi settings for both its networks. The following tables show an example of what your extender WiFi network names might look like: Table 4.
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Page 17: Connect With The Netgear Installation Assistant
WiFi network name is broadcast. Connect with the NETGEAR installation assistant You can use the NETGEAR installation assistant to connect your extender to your existing WiFi router network. To use the NETGEAR installation assistant, you must launch a web browser on your computer or mobile device. -
Page 18: Use The Extender In Access Point Mode
If your network includes a DHCP server, you can connect the extender to a switch or hub that is connected to the DHCP server. 6. Return to the NETGEAR installation assistant and follow the prompts to finish setting up your extender as an access point. -
Page 19: Connect A Device To The Extender Network
AX1800 4-Stream WiFi Mesh Extender Connect a device to the extender network After you complete the setup process, you can connect all your devices to the new extender network using a WiFi or WPS connection. Connect a device to the extender network using WiFi If you enabled the One WiFi Name feature, your extender uses the the same WiFi network name and password as your router. -
Page 20: Run The Smart Setup Installation
AX1800 4-Stream WiFi Mesh Extender To log in to the extender: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser. - Page 21 AX1800 4-Stream WiFi Mesh Extender 3. Enter your admin user name and password and click the LOG IN button. The Status page displays. 4. Click the SMART SETUP button. 5. Follow the prompts. Get started User Manual...
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Page 22: Chapter 3 Extender Network Settings
Extender Network Settings This chapter covers the following topics: • Enable or disable the One WiFi Name feature • Enable or disable Smart Connect • View connected devices • View WiFi settings • Change the WiFi network name • Turn off the SSID broadcast to create a hidden network •... -
Page 23: Enable Or Disable The One Wifi Name Feature
AX1800 4-Stream WiFi Mesh Extender Enable or disable the One WiFi Name feature The One WiFi Name feature enables your extender to use the same WiFi network settings as your router. If you enabled the One WiFi Name feature, your extender uses the same WiFi network name and password as your router. -
Page 24: Enable Or Disable Smart Connect
AX1800 4-Stream WiFi Mesh Extender A login page displays. 3. Enter your admin email address and password and click the LOG IN button. The Status page displays. 4. Enter your admin user name and password and click the LOG IN button. The Status page displays. - Page 25 AX1800 4-Stream WiFi Mesh Extender To enable or disable Smart Connect: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser.
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Page 26: View Connected Devices
AX1800 4-Stream WiFi Mesh Extender Your settings are saved. View connected devices You can view a list of devices that are connected to the extender network. To view connected devices: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. -
Page 27: View Wifi Settings
AX1800 4-Stream WiFi Mesh Extender View WiFi settings To view the WiFi settings: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser. -
Page 28: Change The Wifi Network Name
AX1800 4-Stream WiFi Mesh Extender Change the WiFi network name To change the WiFi network name: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: •... -
Page 29: Turn Off The Ssid Broadcast To Create A Hidden Network
AX1800 4-Stream WiFi Mesh Extender Turn off the SSID broadcast to create a hidden network By default, the extender broadcasts its WiFi signal so that its WiFi network names (SSIDs) are easy for you to find and connect to from your computer, tablet, or smartphone. You can turn off the SSID broadcast to create a hidden WiFi network. -
Page 30: Disable Or Enable The Wifi Radios
AX1800 4-Stream WiFi Mesh Extender Your settings are saved. Disable or enable the WiFi radios By default, the extender’s WiFi radios broadcast signals in the 2.4 GHz and 5 GHz bands. If you disable the WiFi radios, then no one can connect with WiFi to the extender. To enable or disable the WiFi radios: 1. -
Page 31: Change The Wifi Speed
AX1800 4-Stream WiFi Mesh Extender Change the WiFi speed When the extender's 2.4 GHz WiFi backhaul is connected to the root access point (root AP), the extender's 2.4 GHz fronthaul WiFi speed is the same as the root AP's 2.4 GHz WiFi speed. -
Page 32: Use Wps To Add A Computer To The Extender's Wifi Network
AX1800 4-Stream WiFi Mesh Extender A login page displays. 3. Enter your admin email address and password and click the LOG IN button. The Status page displays. 4. Enter your admin user name and password and click the LOG IN button. The Status page displays. - Page 33 AX1800 4-Stream WiFi Mesh Extender To use WPS to add a WPS-enabled device to the extender’s WiFi network: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: •...
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Page 34: Use Wps With The Pin Method
AX1800 4-Stream WiFi Mesh Extender Use WPS with the PIN method To use the PIN method to connect a WiFi device to the extender’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect. To add a computer or WiFi device to the extender’s WiFi network: 1. -
Page 35: Deny Access To A Computer Or Wifi Device
AX1800 4-Stream WiFi Mesh Extender 10. Within four minutes, go to the WiFi device and use its WPS software to join the WiFi network. 11. To verify that the WiFi device is connected to the extender’s WiFi network, select Settings > Connected Devices. The WiFi device displays onscreen. -
Page 36: Set Up An Access Schedule
AX1800 4-Stream WiFi Mesh Extender The Status page displays. If your browser displays the Menu icon , click it. The extender menu displays. 6. Select Settings > Connected Devices. The Connected Devices page displays. 7. In the WiFi Devices section, select the Enable Access Control check box. The WiFi devices table displays the names and MAC addresses of WiFi devices that are connected to the extender. -
Page 37: Change The Extender's Device Name
AX1800 4-Stream WiFi Mesh Extender 3. Enter your admin email address and password and click the LOG IN button. The Status page displays. 4. Enter your admin user name and password and click the LOG IN button. The Status page displays. If your browser displays the Menu icon , click it. -
Page 38: Set Up The Extender To Use A Static Ip Address
AX1800 4-Stream WiFi Mesh Extender A login page displays. 3. Enter your admin email address and password and click the LOG IN button. The Status page displays. 4. Enter your admin user name and password and click the LOG IN button. The Status page displays. -
Page 39: Enable Fastlane Technology
AX1800 4-Stream WiFi Mesh Extender For more information about how to find your extender’s IP address, see Find the Extender’s IP address on page 60. A login page displays. 3. Enter your admin email address and password and click the LOG IN button. The Status page displays. - Page 40 AX1800 4-Stream WiFi Mesh Extender To activate FastLane mode: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser.
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Page 41: Configure A Router With Advanced Mac Settings To Work With Your Extender
AX1800 4-Stream WiFi Mesh Extender your WiFi router supports the 5 GHz band, but the devices that you want to use for gaming and streaming support the 2.4 GHz band. 9. Click the SAVE button. Your changes are saved. Configure a router with advanced MAC settings to work with your extender If you enabled a WiFi MAC filter, WiFi access control, or access control list (ACL) on your router, when a WiFi device connects through the extender to your router, the MAC... - Page 42 AX1800 4-Stream WiFi Mesh Extender A login page displays. c. Enter your admin email address and password and click the LOG IN button. The Status page displays. d. Enter your admin user name and password and click the LOG IN button. The Status page displays.
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Page 43: Chapter 4 Maintain And Monitor The Extender
Maintain and monitor the extender This chapter covers the following topics: • Change the extender login user name and password • Turn password protection off and on • Recover a forgotten user name or password • Automatically adjust for daylight saving time •... -
Page 44: Change The Extender Login User Name And Password
AX1800 4-Stream WiFi Mesh Extender Change the extender login user name and password You can change the admin user name and password that you use to log in to the extender. To change the extender's login user name and password: 1. -
Page 45: Turn Password Protection Off And On
AX1800 4-Stream WiFi Mesh Extender 9. To change the admin password, enter a new password in the New Password field and the Verify Password field. 10. Select questions and enter the answers. 11. Click the SAVE button. Your settings are saved. Turn password protection off and on You can turn password protection for your extender web interface off and on. -
Page 46: Recover A Forgotten User Name Or Password
AX1800 4-Stream WiFi Mesh Extender 7. Select the Password On or Password Off radio button: • Password On: Select this option is you want to turn on password protection for your extender web interface. If you select this option, you are required to enter a password when you log in to the extender. -
Page 47: Automatically Adjust For Daylight Saving Time
AX1800 4-Stream WiFi Mesh Extender 4. Enter the saved answers to your security questions. 5. Click the NEXT button. Your admin email address and password are displayed. Your admin user name address and password are displayed. 6. Click the BACK button. A login page displays. -
Page 48: Manually Set The Extender Clock
AX1800 4-Stream WiFi Mesh Extender 7. Select the Automatically adjust for daylight savings time check box. 8. Click the SAVE button. Your settings are saved. Manually set the extender clock If you turned on the access schedule, you can set the extender clock. The extender clock makes sure that the WiFi access schedules are accurate. -
Page 49: Back Up And Manage The Extender Configuration
AX1800 4-Stream WiFi Mesh Extender 8. To specify the time, complete the fields or click the Sync Clock button to synchronize the extender time to the time on the computer or mobile device that you are using. 9. Click the SAVE button. Your settings are saved. -
Page 50: Restore The Configuration Settings
AX1800 4-Stream WiFi Mesh Extender The Status page displays. If your browser displays the Menu icon , click it. The extender menu displays. 6. Select Settings > Other. The Other Settings page displays. 7. Click the BACKUP button. Your browser extracts the configuration file from the extender. The backup file uses a .cfg extension. -
Page 51: Return The Extender To Its Factory Default Settings
AX1800 4-Stream WiFi Mesh Extender The Status page displays. 4. Enter your admin user name and password and click the LOG IN button. The Status page displays. If your browser displays the Menu icon , click it. The extender menu displays. 6. -
Page 52: Log In And Reset The Extender To Factory Settings
AX1800 4-Stream WiFi Mesh Extender To use the Reset button to return the extender to its factory default settings: 1. Insert a straightened paper clip into the hole of the Reset button and hold it for about seven seconds. 2. Release the button. CAUTION: Do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting! -
Page 53: Update The Extender Firmware
AX1800 4-Stream WiFi Mesh Extender 6. Select Settings > Other. The Other Settings page displays. CAUTION: After you click the RESET button, do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting. -
Page 54: Manually Upload Firmware To The Extender
If you want to upload a specific firmware version, follow these instructions. To manually upload a firmware file to your extender: 1. Download the firmware file for your extender from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. -
Page 55: Restart The Extender From The Extender Web Interface
AX1800 4-Stream WiFi Mesh Extender For more information about how to find your extender’s IP address, see Find the Extender’s IP address on page 60. A login page displays. 4. Enter your admin email address and password and click the LOG IN button. The Status page displays. -
Page 56: Turn The Leds On Or Off
AX1800 4-Stream WiFi Mesh Extender To restart the extender from the extender web interface: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser. - Page 57 AX1800 4-Stream WiFi Mesh Extender To turn the LEDs on or off: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If you did not enable the One WiFi Name feature, enter http://www.mywifiext.net/ in the address field of the browser.
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Page 58: Chapter 5 Faqs And Troubleshooting
FAQs and troubleshooting This chapter contains the following topics: • FAQs • Find the Extender’s IP address • Cannot Connect to the Extender • Cannot Join a WiFi Network and Receive an Error Message • Cannot access mywifiext.net • Cannot connect to extender using the Nighthawk app... -
Page 59: Faqs
Use the extender in access point mode on page 18. I am connected to NETGEAR_EXT and launched a browser but I don't see the NETGEAR installation assistant. What should I do? Try these troubleshooting steps: • Relaunch the web browser and enter http://www.mywifiext.net/ in the address field. -
Page 60: Find The Extender's Ip Address
Android device, you must use the extender’s IP address. You can log in to your router to find your extender’s IP address. If you own a NETGEAR router, use the following procedure to find the extender’s IP address. If you do not own a NETGEAR router, see your router's documentation. -
Page 61: Cannot Connect To The Extender
AX1800 4-Stream WiFi Mesh Extender Cannot Connect to the Extender If you cannot connect to the extender, determine what prevents you from connecting: • If you cannot access the extender settings using the Nighthawk app, you can access the extender using the extender web interface at http://www.mywifiext.net/, see Cannot access mywifiext.net on page 62 for more information. -
Page 62: Cannot Access Mywifiext.net
Try these troubleshooting tips to connect to http://www.mywifiext.net/: • If you’re trying to access http://www.mywifiext.net/ for the first time to set up your extender, see Connect with the NETGEAR installation assistant on page 17 and follow the instructions. • Launch a web browser and enter the extender’s default IP address, which is 192.168.1.250. -
Page 63: Cannot Connect To Extender Using The Nighthawk App
AX1800 4-Stream WiFi Mesh Extender Cannot connect to extender using the Nighthawk app You can use the Nighthawk app to set up your extender and access your extender settings. If the Nighthawk app is unable to connect to your extender, try these troubleshooting tips: •... -
Page 64: Chapter 6 Supplemental Information
Supplemental Information This appendix covers the following topics: • Factory Default Settings • Technical and Environmental Specifications... -
Page 65: Factory Default Settings
AX1800 4-Stream WiFi Mesh Extender Factory Default Settings To reset the extender to factory default settings, you can use the Reset button on the side panel or you can log in and click the onscreen RESET button. For more information, see Return the extender to its factory default settings on page 51. -
Page 66: Technical And Environmental Specifications
AX1800 4-Stream WiFi Mesh Extender Technical and Environmental Specifications The following table shows the technical and environmental specifications. Table 11. Technical specifications Technical Specifications Network protocol and Data and routing protocols: TCP/IP, DHCP server and client, DNS relay standards compatibility Physical specifications •...