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Troubleshooting
This chapter summarizes the most common
problems you could encounter with the product. If
you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Problem
The
appliance is
not working
or
performing
well.
The
appliance
produces an
uneven
cutting
result.
The
appliance
does not
work when I
press the
on/off
button.
The
charging
indicator
does not
light up
green to
indicate that
the
appliance is
charging
when I
connect the
appliance to
the wall
socket.
简体中文
基本说明（图 1）
1
修剪部件
2
开/关按钮
3
充电指示灯
4
小插头插座
5
耳边梳（1 毫米/1-9 毫米）
6
定长梳齿（3 毫米/6 毫米）
7
定长梳齿（9 毫米/12 毫米）
8
定长梳齿（15 毫米/18 毫米）（仅
限于 HC1099）
9
电源部件
10 小插头
Possible
cause
Some hair
particles or
dust have
accumulated
inside the
appliance.
This can
cause the
appliance to
stop working,
or to give a
poor cutting
performance.
The comb
does not
touch the
scalp when
you move the
appliance
through the
hair.
You used the
appliance on
wet hair.
You only
move the
appliance in
one direction.
The comb is
not correctly
attached to
the cutting
unit.
The cutting
unit and/or
the comb are
dirty.
The cutting
performance
decreases
when the
battery
runs low.
The
rechargeable
battery is
empty.
The
appliance is
not
connected to
the wall
socket.
There is a
power failure
or the wall
socket is not
live.
Solution
Clean the
appliance regularly
(see 'Cleaning').
Remember to take
off the
attachments and
clean them
separately. Also
clean the inner part
of the appliance,
where usually a lot
of hair
accumulates. Apply
a drop of oil to the
teeth of the cutting
unit of your hair
clipper. For best
results, we advise
you to clean and
lubricate the teeth
of the cutting unit
regularly. You can
use the oil
provided in the
packaging or
alternatively
sewing machine oil.
Make sure that the
flat part of the
comb is always
fully in contact with
the scalp when you
move the
appliance through
the hair.
Make sure the hair
is clean and dry. Do
not use the
appliance on wet
hair.
Move the
appliance in
different directions
(upward,
downward or
across), because
hair doesn't all
grow in the same
direction.
Remove the comb
and reattach it. Put
the comb into the
slots on both sides
of the appliance
('click').
Clean the cutting
unit and/or the
comb (see
'Cleaning').
Charge the battery
or connect the
appliance to the
wall socket and use
the appliance with
cord.
Charge the battery
(see 'Preparing for
use').
Insert the small
plug into the
appliance and put
the supply unit in
the wall socket.
You can also use
the appliance
when it is
connected to the
wall socket.
Check if the power
supply is working. If
it is, check whether
the socket is live by
plugging in another
appliance.
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