HIKVISION Hik IP Receiver Pro User Manual
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HIKVISION Hik IP Receiver Pro User Manual

HIKVISION Hik IP Receiver Pro User Manual

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Summary of Contents for HIKVISION Hik IP Receiver Pro

  • Page 1 Hik IP Receiver Pro User Manual...
  • Page 2 WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,...
  • Page 3 Hik IP Receiver Pro User Manual PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR...

  • Page 4: Table Of Contents

    1.3 What's New ..........................2 Chapter 2 Installation ......................... 3 2.1 Port Instruction ........................3 2.2 Install Hik IP Receiver Pro on Windows .................. 3 2.3 Activate Hik IP Receiver Pro ....................4 Chapter 3 Device Management ....................5 3.1 Add Hikvision Device(s) Managed on Hik-Partner Pro ............6 3.2 Add Single ISUP5.0 Device .....................
  • Page 5 Hik IP Receiver Pro User Manual 4.2.6 Enable Alarm Monitor and Check Device's Alarms ............. 23 4.2.7 Configure Illegal Login Lock ..................25 4.3 System Maintenance ......................26 4.3.1 Manage Logs ....................... 26 4.3.2 Export and Import Configuration File ................. 26 4.3.3 View Operation Logs ....................

  • Page 6: Chapter 1 Overview

    ● account ID. After correct configurations on Hik IP Receiver Pro and the ARC, Hik IP Receiver Pro can receive and transmit alarms and alarm-related videos or images from devices on Hik IP Receiver Pro to the ARC for notification and video or image verification.

  • Page 7: What's New

    If the computer with Hik IP Receiver Pro installed goes into sleep mode, an exception will occur to Hik IP Receiver Pro. It is required to disable the sleep mode of your PC to ensure that Hik IP Receiver Pro works properly.

  • Page 8: Chapter 2 Installation

    Hik IP Receiver Pro service will be unavailable. 2.2 Install Hik IP Receiver Pro on Windows You can install the Hik IP Receiver Pro service on a computer or server. After that, you can start the service, stop the service or exit the service by watchdog.

  • Page 9: Activate Hik Ip Receiver Pro

    By default, Hik IP Receiver Pro predefined the administrator user named admin. When you log in to Hik IP Receiver Pro for the first time, you are required to create a password for the admin user to activate Hik IP Receiver Pro before you can properly configure and operate.

  • Page 10: Chapter 3 Device Management

    Hik IP Receiver Pro User Manual Chapter 3 Device Management Hik IP Receiver Pro can manage multiple device types, e.g. network camera, DVR, NVR, and AX Pro security control panel. After adding devices to the Hik IP Receiver Pro and configuring the alarm service and zone, Hik IP Receiver Pro can transmit alarms and images/videos from these devices to the ARC.

  • Page 11: Add Hikvision Device(S) Managed On Hik-Partner Pro

    Enable Receiving Alarm and Set Zone After adding devices to the Hik IP Receiver Pro, you can enable alarm service and add zone for these devices, and then link channels to zones to transmit videos from linked channels to ARC.
  • Page 12 Hik IP Receiver Pro User Manual The added devices are displayed on the Device page. Note If the device supports direct connection, the device's online status will be displayed as Online ● (ISUP). To make sure the device supports direct connection, you should configure external IP address ●...

  • Page 13: Add Single Isup5.0 Device

    Not Authenticated to filter the devices. 3.2 Add Single ISUP5.0 Device You can add a security control panel / encoding device to Hik IP Receiver Pro by ISUP5.0. Steps 1. On the Device page, click Add to enter the Add Device page.
  • Page 14 Hik IP Receiver Pro User Manual Figure 3-3 Add a Single ISUP 5.0 Security Control Panel Note For ISUP5.0 encoding devices, sub-stream is prioritized in live view, playback, and video downloading. 7. Optional: Perform the following operations as needed. Edit Device...

  • Page 15: Add Isup5.0 Devices In A Batch

    3.3 Add ISUP5.0 Devices in a Batch When there are multiple security control panels or encoding devices supporting ISUP5.0, you can enter the device information in a predefined template and then import it to Hik IP Receiver Pro to add devices in a batch.

  • Page 16: Add Single Third-Party Device

    For ISUP5.0 encoding devices, sub-stream is prioritized in live view, playback, and video downloading. 3.4 Add Single Third-Party Device You can add a third-party device to the Hik IP Receiver Pro by entering device account ID and device name. Steps 1.
  • Page 17 Hik IP Receiver Pro User Manual Note Up to 31 characters are allowed, and it should be the same with the account ID configured on ARC. 5. Click OK. Figure 3-4 Add a Third-Party Device 6. Optional: Perform the following operations as needed.

  • Page 18: Add Third-Party Devices In A Batch

    3.5 Add Third-Party Devices in a Batch When there are multiple third-party devices to add, you can enter the device information in a predefined template and then import it to the Hik IP Receiver Pro to add them in a batch. Steps 1.

  • Page 19: Enable Receiving Alarm And Set Partition (Area)

    To manage multiple zones systematically, you can add partitions (areas) where different zones can be added and managed. Before You Start Make sure you have added at least one device to Hik IP Receiver Pro. See Device Management for details. Steps 1.

  • Page 20: Set Zone

    For encoding devices and third-party devices, only if you have set zones and linked channels to zones, can Hik IP Receiver Pro transmit alarms and videos from the linked channels to ARC for verification. For AX Pro with zones and linked channels already configured on the device configuration page, the Hik IP Receiver Pro can transmit alarms and videos once the alarm service is enabled.
  • Page 21 ● Receiver Pro. Make sure the zone information you set are the same with the zone information set on ARC, or the Hik IP Receiver Pro will fail to transmit videos from the zones-linked channels to ARC. For AX Pro, the Hik IP Receiver Pro will automatically get zone information and linked channels ●...
  • Page 22 Hik IP Receiver Pro User Manual Figure 3-5 Batch Link Channels to Multiple Zones The linked channels are displayed on the alarm service and zone settings page. 5. Optional: Perform the following operation(s). Edit Zone Hover the cursor on a zone and click to edit zone name or change the partition (area) of the zone.

  • Page 23: Chapter 4 Basic Configuration

    You can access Hik IP Receiver Pro to the Hik-Partner Pro so that you can add devices managed on Hik-Partner Pro. You can also store the device list, alarms, zones of the Hik IP Receiver Pro in use on Hik-Partner Pro, and use another Hik IP Receiver Pro but with the same information. After configuring Hik-Partner Pro parameters, you can configure hot spare settings to deploy a maximum of four Hik IP Receiver Pros connected with the same Hik-Partner Pro.

  • Page 24: Configure Hot Spare Settings

    - The Super Admin account will be automatically generated if you connect to Hik-Partner Pro successfully for the first time. - After connection, you can use the ARC account to log in to Hik IP Receiver Pro as the Super Admin.

  • Page 25: System Settings

    You can select host server, spare server 1, spare server 2, or spare server 3 as the role of the ● current Hik IP Receiver Pro. Only if you have selected a Hik IP Receiver Pro as the host server, can you configure spare servers.

  • Page 26: Manage Operators

    Hik IP Receiver Pro User Manual 4.2.2 Manage Operators There are three user types including Super Admin (ARC Account), Administrator and Operator. For the ARC account, you can reset Administrator password and manage operators. If you are an Administrator user, you can add operators and manage all added operators. Operators are mainly responsible for video verification, which is to view alarm-related videos from their managed devices.

  • Page 27: View And Edit Managed Devices Of Operators

    Hik IP Receiver Pro User Manual Table 4-2 Operations for the Administrator Operation Description Add Operator Click Add, set a name and password for the operator to be added, and then enter the Admin password to add an operator. Note Naming an Operator as "admin"...

  • Page 28: Configure Hik Ip Receiver Pro Name

    ID and click to search for a device. 4.2.4 Configure Hik IP Receiver Pro Name You can view the Hik IP Receiver Pro information and edit the its name according to the actual needs. Steps 1. Click Configuration → System → Basic Information .
  • Page 29 Hik IP Receiver Pro User Manual Make sure you have added the security control panels and configured protocol parameters. For more details, refer to Device Management and Configure Protocol Parameters . Click Configuration → System → Alarm Monitor to enter alarm monitor setting page.

  • Page 30: Configure Illegal Login Lock

    The page shows the latest 2,000 alarms within two days at most. ● The undefined alarm means the alarms cannot be recognized by the Hik IP Receiver Pro. You can ● add the event on Event page. For more details, refer to Add Event Code of Security Control Device .

  • Page 31: System Maintenance

    4.3.2 Export and Import Configuration File You can export the configuration file and import it to Hik IP Receiver Pro on another PC in case that you need to quickly start Hik IP Receiver Pro without configuring it on another PC.

  • Page 32: View Operation Logs

    HTTPS certification installation. 4.4.1 Edit Port Some default ports of the Hik IP Receiver Pro can be edited if they are already used by other services. Click Configuration → Network → Port , edit the platform port numbers and device port numbers and save the port settings.

  • Page 33: Set Port Mapping

    HTTPS Port By default, the HTTPS Port is 443. Device Port Click Device Port to edit the ports used for data transmission from the Hik IP Receiver Pro to devices. Note Restart the Hik IP Receiver Pro after editing the device port, or the settings will not take effect.

  • Page 34: Set Https

    Used for receiving data from ISUP devices. Once it's disabled, the function of linking directly or by Hik-Partner Pro Server cannot be used. Note By default, the Hik IP Receiver Pro will restart automatically after saving the settings. ● 4.4.3 Set HTTPS HTTPS provides authentication of the web site and its associated web server, which protects against attacks.

  • Page 35: Set Email

    After these settings, notification emails will be sent to the receiver email(s) automatically and regularly in situations such as when a device added to the Hik IP Receiver Pro is offline. In the email, the receiver(s) can view details about device serial number, event description, and so on.
  • Page 36 Sending interval means Hik IP Receiver Pro will send emails at regular intervals. For example, if the interval is 30 minutes, the Hik IP Receiver Pro will send emails every 30 minutes. The sending interval is 3 minutes by default. The sending interval is only used for the events whose notification emails can be sent at regular intervals.
  • Page 37 Hik IP Receiver Pro User Manual be the password of the sender email or the authorization code provided by the sender email. The specific authorization code is dependent on the sender email system. The email might not be sent to the receiver(s) successfully without authentication.

  • Page 38: Chapter 5 Storage Settings

    ● the downloading time for the alarm-related videos. Recording Server: After connecting the Hik IP Receiver Pro to the Recording Server, you can back ● up alarm-related videos to the Recording Server by the Hik VideoPlugin. When you need a second video verification for alarm-related details, you can view the video stored in Recording Server by the Hik VideoPlugin.

  • Page 39: Set Alarm-Related Video

    Enter the password of the Recording Server. Enable WAN Access If the Recording Server belongs to different network domain from the Hik IP Receiver Pro or the Hik VideoPlugin, enable this function to enable mapping between the Recording Server and the Hik IP Receiver Pro/Hik VideoPlugin.
  • Page 40 Hik IP Receiver Pro User Manual Before Alarm Take 10 as an example, the Hik IP Receiver Pro starts downloading alarm-related videos 10 seconds before an alarm is triggered. This value ranges from 3 to 100, and is 10 by default.

  • Page 41: Chapter 6 Automation Output Management

    The Hik IP Receiver Pro works as a server for communication. Client The Hik IP Receiver Pro works as a client connecting to ARC which works as a server for communication. You need to provide the ARC's IP address if you select this mode.
  • Page 42 Compatibility The versions of Sur-Gard protocol. Receiver Number The number used for marking the Hik IP Receiver Pro as an information receiver. You can customize this parameter. Keep it the same with the number set on ARC. Line Card Number The number of the line used for communication between the Hik IP Receiver Pro and ARC.
  • Page 43 Select 1 or 2 and it is 2 by default. Receiver Number The number used for marking the Hik IP Receiver Pro as an information receiver. You can customize this parameter. Keep it the same with the number set on ARC.
  • Page 44 Hik IP Receiver Pro User Manual Check the parameter to enable spare ARC. Spare ARC IP Address Enter the IP Address of the spare ARC. Spare ARC Port Enter the spare ARC port number. Line Card Number Line number, which ranges from 1 to 999.
  • Page 45 Spare ARC Port Enter the spare ARC port number. Receiver Number The number used for marking the Hik IP Receiver Pro as an information receiver. You can ● customize this parameter. Keep it the same with the number set on ARC.
  • Page 46 Hik IP Receiver Pro. Attempts It ranges from one time to 10 times, and 3 times is the default. If the Hik IP Receiver Pro dose not receive the response from the ARC during the response timeout period, the Hik IP Receiver Pro will attempt to retransmit the message.

  • Page 47: Search History Event

    If the data cannot be received, it is shown as Not Connected. ○ 6.2 Search History Event You can search history events which are received by Hik IP Receiver Pro via device account ID and alarm time. After searching, you can view event source, event code, triggering time, etc. Steps 1.
  • Page 48 Hik IP Receiver Pro User Manual Note If the Hik IP Receiver Pro communicates with the ARC via SIA-DCS protocol, the Event Code will display SIA code, otherwise it will display CID code. Figure 6-1 History Events 7. Perform the following operations.

  • Page 49: Start Video Verification

    Hik IP Receiver Pro User Manual The two-way audio function is only supported by Chrome, Firefox, and Microsoft Edge. ● You can configure device settings to determine how much time is allowed for starting two-way ● audio after an alarm is triggered. You can configure it on the Configuration page of that device.

  • Page 50: Start Intercom Verification

    Hik IP Receiver Pro User Manual Table 6-2 Icons on Playback Tool Bar Icon Description Click to start viewing history video for alarm and event. Click to enable the audio of playback; click to disable the audio of playback. Click to capture a picture of the playback image.
  • Page 51 Hik IP Receiver Pro User Manual Figure 6-2 Intercom Verification You can click Open Door to open the door remotely.

  • Page 52: Check Event Monitor Logs

    Each event type is marked by different colors for attention. For example, you will be noticed quickly when there are communication bugs between the Hik IP Receiver Pro and the third-party system.

  • Page 53: Add Event Code Of Security Control Device

    Hik IP Receiver Pro triggers an event. Then, the Hik IP Receiver Pro transfers the original code to a target code (a CID code or a SIA code) which could be recognized by the ARC. After that, the Hik IP Receiver Pro sends the target code to the ARC.

  • Page 54: Edit Encoding / Access Control Device Events And Device Status Events

    Hik IP Receiver Pro User Manual 6.5 Edit Encoding / Access Control Device Events and Device Status Events You can edit the information of encoding / access control device events and device status events to keep them the same with the events configured on the ARC.

  • Page 55: Appendix A. Event Code List

    Hik IP Receiver Pro User Manual Appendix A. Event Code List This event code list includes the CID code and SIA code of security control device, encoding device, access control and device online/offline event. For event codes of security control device, see Event Codes of Security Control Device .
  • Page 56 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 1139 E139 Confirmed Alarm 1141 E141 BUS Open-circuit Alarm 1142 E142 BUS Short-circuit Alarm 1144 E144 External Probe Disconnected 1148 E148 Device Motion Alarm 1149 E149 Masking Alarm...
  • Page 57 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 1344 E144 Wireless Siren Tampered 1345 E381 Wireless Siren Disconnected 1346 E144 Wireless Device Tampered 1347 E384 Low Wireless Device Battery 1348 E381 Wireless Device Disconnected 1351...
  • Page 58 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 1601 E601 Manual Report Test 1602 E602 Periodic Report Test 1607 E607 Test Mode Entered 1617 E617 Telephone Connection Test 1627 E627 Enter Programming 1628 E628 Exit Programming...
  • Page 59 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 1863 E863 Absence Alarm 1864 E501 Tag Reader Locked 1865 E421 Unregistered Tag 1910 E910 Keypad Disconnected 1911 E911 KBUS Relay Disconnected 1912 E912 KBUS GP/K Disconnected...
  • Page 60 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 1947 E947 Upload Picture Failed 1948 E948 Sending Email Failed 1949 E949 Network Camera Disconnected 1960 E960 Duty Checking 1961 E961 Post Response 1962 E962 Fire Alarm Consulting...
  • Page 61 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 3130 R130 Burglary Alarm Restored 3131 R131 Perimeter Alarm Restored 3132 R132 Interior Burglary Alarm Restored 3133 R130 24H Alarm Restored 3134 R130 Entry/Exit Alarm Restored 3137...
  • Page 62 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 3340 R311 Repeater Battery Reconnected 3341 R144 Lid Restored 3342 R301 Expander AC Power Loss Restored 3343 R144 Wireless Repeater Tamper Restored 3344 R144 Wireless Siren Tamper Restored...
  • Page 63 Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 3773 R131 Cross-Zone Alarm Restored 3774 R774 PIR Alarm Restored 3775 R775 Sudden Increase of Sound Intensity Alarm Restored 3776 R776 Sudden Decrease of Sound Intensity Alarm Restored...

  • Page 64: Event Codes Of Encoding Device

    Hik IP Receiver Pro User Manual Hik Code CID Code SIA Code Description 3925 R384 Low Keyfob Battery Restored 3930 R930 Normal IP address 3931 R931 Normal Wired Network 3940 R131 Motion Detection Alarm Stopped 3941 R941 Device Blocking Alarm Restored...

  • Page 65: Event Codes Of Access Control Device

    Hik IP Receiver Pro User Manual Original Code CID Code SIA Code Event Name E900 IO Alarm E901 Motion Detection Alarm diskerror E902 Disk Error Alarm diskfull E903 Disk Full Alarm diskrecover E904 Disk Restored Alarm fielddetection E905 Intrusion Detection Alarm...
  • Page 66 Hik IP Receiver Pro User Manual Original Code CID Code SIA Code Event Name deviceoffline E350 Device Offline Alarm deviceonline R350 Device Online Alarm devicedeleted E349 Device Deleted from HPP Alarm...
  • Page 67 UD12345B...

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