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If you changed the admin login password and can't remember the password that you
created, you must reset the Nighthawk M6 back to factory defaults. See Reset the
Nighthawk M6 on page 60.
General Questions
Review these topics for answers to general questions about the Nighthawk M6.
Why isn't my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the Nighthawk M6
in a hot location, the internal temperature of the Nighthawk M6 can rise above 45°C
(113°F). In these conditions, the battery cannot be charged due to safety limits with
lithium-ion battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
Why is the Signal Strength indicator always low?
Your Nighthawk M6's reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other Nighthawk M6 WiFi devices. Review the following
possibilities:
• Check your signal strength and network type (for example, 5G is generally faster
than 4G).
• Check WiFi interference by powering the Nighthawk M6 off and on to find a better
WiFi channel.
• Change the WiFi band from 2.4 GHz to 5 GHz.
Frequently Asked Questions
Nighthawk M6
55
User Manual
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