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NETGEAR RAX15 User Manual

NETGEAR RAX15 User Manual

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User Manual
4-Stream AX1800 WiFi 6 Router
Model RAX15
January 2023
202-12029-04
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR RAX15

  • Page 1 User Manual 4-Stream AX1800 WiFi 6 Router Model RAX15 NETGEAR, Inc. January 2023 350 E. Plumeria Drive 202-12029-04 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack your router................9 Front panel LEDs and buttons............10 Rear panel and side panel..............12 Router label..................13 Position your router................13 Wall-mount your router..............14 Cable your router................15 Chapter 2 Connect to the Network and Access the Router Connect to the router network............17 Connect to the router using a wired connection.......17 Connect to the router WiFi network..........17 Connect to the WiFi network using WPS........17...
  • Page 4 4-Stream AX1800 WiFi 6 Router Model RAX15 Manage the MTU size.................39 MTU concepts.................39 Change the MTU size..............40 Chapter 4 Control Access to the Internet Network access control list..............42 Enable the network access control list, set the access rule, and allow or block connected devices..........42 Manage allowed devices currently not on the network....44...
  • Page 5 4-Stream AX1800 WiFi 6 Router Model RAX15 Enable or disable implicit beamforming.........80 Enable or disable airtime fairness............80 Chapter 6 Optimize Performance Use Dynamic QoS to optimize Internet traffic management..83 Enable Dynamic QoS..............83 Enable or disable the automatic QoS database update...84 Manually update the dynamic QoS database......84...
  • Page 6 4-Stream AX1800 WiFi 6 Router Model RAX15 Map a USB device to a Windows network drive......109 Access a storage device that is connected to the router from a Mac.....................110 Enable FTP access within your network.........111 View network folders on a storage device........111 Add a network folder on a USB storage device......112...
  • Page 7 4-Stream AX1800 WiFi 6 Router Model RAX15 Port triggering..................139 Add a port triggering service.............140 Enable port triggering..............141 Application example: Port triggering for Internet relay chat port triggering..................141 Chapter 12 Troubleshooting Quick tips...................144 Sequence to restart your network..........144 Check the power adapter and Ethernet cable connections...144 Check the WiFi settings..............144...

  • Page 8: Chapter 1 Hardware Setup

    • Front panel LEDs and buttons • Rear panel and side panel • Router label • Position your router • Wall-mount your router • Cable your router For more information about the topics covered in this manual, visit the support website at netgear.com/support.

  • Page 9: Unpack Your Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 Unpack your router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents Hardware Setup User Manual...

  • Page 10: Front Panel Leds And Buttons

    4-Stream AX1800 WiFi 6 Router Model RAX15 Front panel LEDs and buttons The status LEDs and two buttons are located on the front of the router. Figure 2. Top view Table 1. LED descriptions LED and Button Description Power LED •...
  • Page 11 4-Stream AX1800 WiFi 6 Router Model RAX15 Table 1. LED descriptions (Continued) LED and Button Description Internet LED • Solid white. The Internet connection is ready. • Blinking white. The port is sending or receiving traffic. • Solid amber. An Ethernet cable is connected to the Internet port but Internet is not accessible.

  • Page 12: Rear Panel And Side Panel

    4-Stream AX1800 WiFi 6 Router Model RAX15 Rear panel and side panel The following figure shows the connectors and buttons on the rear and side panels. Figure 3. Rear panel The rear side panels contains the following components: 1. Reset button. Pressing the Reset button resets the router. If the Reset button is pressed for at least 10 seconds and then released, the router returns to its factory settings.

  • Page 13: Router Label

    4-Stream AX1800 WiFi 6 Router Model RAX15 Router label The router label shows the login information, WiFi network name (SSID), password, serial number, and MAC address. Figure 4. Router label Position your router The router lets you access your network anywhere within the operating range of your WiFi network.

  • Page 14: Wall-Mount Your Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 Base of a cordless phone 2.4 GHz or 5 GHz cordless phones • Place the router away from large metal surfaces, large glass surfaces, insulated walls, and items such as these: Solid metal door...

  • Page 15: Cable Your Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 Note: We recommend using M3 x 20 mm screws. To wall-mount your router: 1. Drill holes in the wall where you want to wall-mount your router. 2. Insert wall anchors in the holes.

  • Page 16: Chapter 2 Connect To The Network And Access The Router

    Connect to the Network and Access the Router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: •...

  • Page 17: Connect To The Router Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 Connect to the router network You can connect to the router network using a wired, WiFi, or WPS connection. Note: If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 18: Types Of Logins

    WiFi network name (SSID) and password for WiFi access. This information is on the router label. • NETGEAR account login. The free NETGEAR account that you need to register your router and manage your subscriptions. If you do not own a NETGEAR account, you can create one.
  • Page 19 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the following: • Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router.

  • Page 20: Log In To The Router

    With the Nighthawk app, you can easily install and manage your router. The app automatically updates the router to the latest firmware, allows you to personalize your WiFi network, and even helps register your router with NETGEAR. Connect to the Network and...

  • Page 21: Change The Language

    4-Stream AX1800 WiFi 6 Router Model RAX15 The Nighthawk app is available for iOS and Android mobile devices. Note: Your router is not connected to the Internet until you finish setting it up with the app. If you are connected to your router’s WiFi network before the setup, you do not have Internet access and cannot download the app.

  • Page 22: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection automatically when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: •...

  • Page 23: Use The Internet Setup Wizard

    4-Stream AX1800 WiFi 6 Router Model RAX15 Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up.
  • Page 24 4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 25: Specify An Internet Connection That Uses A Login

    4-Stream AX1800 WiFi 6 Router Model RAX15 12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 147. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1.

  • Page 26: Specify Ipv6 Internet Connections

    15. Click the Apply button. Your settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 147. Specify IPv6 Internet connections You can set up an IPv6 Internet connection if the router does not detect it automatically.

  • Page 27: Requirements For Entering Ipv6 Addresses

    4-Stream AX1800 WiFi 6 Router Model RAX15 4. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. 5. From the Internet Connection Type menu, select the IPv6 connection type: • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.

  • Page 28: Set Up An Ipv6 6To4 Tunnel Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 The page adjusts. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.
  • Page 29 4-Stream AX1800 WiFi 6 Router Model RAX15 To set up an IPv6 Internet connection by using a 6to4 tunnel: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.

  • Page 30: Set Up An Ipv6 Pass-Through Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 9. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface.

  • Page 31: Set Up An Ipv6 Fixed Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 Set up an IPv6 fixed Internet connection To set up a fixed IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 32: Set Up An Ipv6 Dhcp Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.
  • Page 33 4-Stream AX1800 WiFi 6 Router Model RAX15 prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6. (Optional) In the User Class (If Required) field, enter a host name.

  • Page 34: Set Up An Ipv6 Pppoe Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 Set up an IPv6 PPPoE Internet connection To set up a PPPoE IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 35: Use Auto Config For An Ipv6 Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 Note: The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection. The router never terminates the connection. If the connection is terminated, for example, when the modem is turned off, the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again.
  • Page 36 4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 37: Set Up An Ipv6 6Rd Internet Connection

    4-Stream AX1800 WiFi 6 Router Model RAX15 9. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting.
  • Page 38 4-Stream AX1800 WiFi 6 Router Model RAX15 To set up an IPv6 6rd Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 39: Manage The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...

  • Page 40: Change The Mtu Size

    Table 2. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 41: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter contains the following sections: • Network access control list • Use keywords to block Internet sites •...

  • Page 42: Network Access Control List

    4-Stream AX1800 WiFi 6 Router Model RAX15 Network access control list You can use the network access control list (ACL) on the router to block or allow access to your network and the Internet. The ACL identifies a WiFi or wired device by its MAC address.
  • Page 43 4-Stream AX1800 WiFi 6 Router Model RAX15 allowed, but you can choose to block one or more of these devices from accessing the network. To enable and manage the network access control list for the entire network and allow or block connected devices: 1.

  • Page 44: Manage Allowed Devices Currently Not On The Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 Note: Selecting an access rule does not affect previously blocked or allowed devices. It applies only to new devices trying to access the network after you apply this setting. 8. To change access for devices that are connected or were connected to the network, do the following: •...
  • Page 45 4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 46: Manage Blocked Devices Currently Not On The Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 9. To change the device name for a device on the list of allowed devices, do the following: a. Select the check box for the device. b. Click the Edit button. The Edit Device Name page displays.
  • Page 47 4-Stream AX1800 WiFi 6 Router Model RAX15 In the following steps, we refer to the list of blocked devices not currently connected to the network as the list of blocked devices. 6. To add a device to the list of blocked devices, do the following: a.

  • Page 48: Use Keywords To Block Internet Sites

    4-Stream AX1800 WiFi 6 Router Model RAX15 Use keywords to block Internet sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule. Note: Keyword blocking only works for website URLs that begin with http:// only. It does not work for URLs that begin with https://.

  • Page 49: Delete Keywords From The Blocked List

    4-Stream AX1800 WiFi 6 Router Model RAX15 7. Click the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking takes effect. Delete keywords from the blocked list To delete keywords from the list: 1.
  • Page 50 4-Stream AX1800 WiFi 6 Router Model RAX15 To block services: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 51: Prevent Blocking On A Trusted Computer

    4-Stream AX1800 WiFi 6 Router Model RAX15 • All lP Addresses. Block services for all computers on your network. 10. Click the Add button. Your settings are saved. Prevent blocking on a trusted computer You can exempt one trusted computer from blocking. The computer that you exempt must be assigned a fixed IP address.

  • Page 52: Set Up Security Event Email Notifications

    4-Stream AX1800 WiFi 6 Router Model RAX15 To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
  • Page 53 4-Stream AX1800 WiFi 6 Router Model RAX15 4. Select ADVANCED > Security > E-mail. The E-mail page displays. 5. Select the Turn E-mail Notification On check box. 6. In the Send to This E-mail Address field, type the email address to which logs and alerts are to be sent.

  • Page 54: Chapter 5 Manage Network Settings

    Manage Network Settings You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: • View or change the WAN settings •...

  • Page 55: View Or Change The Wan Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 View or change the WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 56: Set Up A Default Dmz Server

    4-Stream AX1800 WiFi 6 Router Model RAX15 5. Click the Apply button. Your settings are saved. Set up a default DMZ server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT).

  • Page 57: Change The Router's Device Name

    4-Stream AX1800 WiFi 6 Router Model RAX15 Your settings are saved. Change the router’s device name The router’s default device name is based on its model number. This device name displays in the file manager when you browse your network.
  • Page 58 4-Stream AX1800 WiFi 6 Router Model RAX15 To change the LAN TCP/IP settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 59: Specify The Ip Addresses That The Router Assigns

    4-Stream AX1800 WiFi 6 Router Model RAX15 If you changed the LAN IP address of the router, you are disconnected when this change takes effect. 9. To reconnect, close your browser, relaunch it, and log in to the router. Specify the IP addresses that the router assigns By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server.

  • Page 60: Disable The Dhcp Server Feature In The Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 Your settings are saved. The router delivers the following address information to any LAN device that requests a DHCP address: • An IP address from the range that you define • Subnet mask •...

  • Page 61: Manage Reserved Lan Ip Addresses

    4-Stream AX1800 WiFi 6 Router Model RAX15 Manage reserved LAN IP addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server.

  • Page 62: Edit A Reserved Ip Address

    4-Stream AX1800 WiFi 6 Router Model RAX15 Edit a reserved IP address To edit a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 63: Use The Wps Wizard For Wifi Connections

    4-Stream AX1800 WiFi 6 Router Model RAX15 5. Select the radio button next to the reserved address that you want to delete. 6. Click the Delete button. The address is removed. Use the WPS Wizard for WiFi connections The WPS Wizard helps you connect WPS-enabled devices to your WiFi network without typing the WiFi password.

  • Page 64: Specify Basic Wifi Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 Specify basic WiFi settings The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the router label.

  • Page 65: Change The Wifi Mode

    4-Stream AX1800 WiFi 6 Router Model RAX15 The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router label. If you change the name, make sure to write down the new name and keep it in a safe place.

  • Page 66: Change The Wifi Password Or The Wifi Security

    4-Stream AX1800 WiFi 6 Router Model RAX15 4. Select Wireless. The Wireless Settings page displays. 5. In the Wireless Network (2.4 GHz b/g/n/ax) section, select a WiFi mode from the Mode menu. • Up to 54 Mbps. This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.11n devices to functioning at up to 54 Mbps.
  • Page 67 4-Stream AX1800 WiFi 6 Router Model RAX15 Your router comes with preset WPA2 or WPA security. We recommend that you use the preset security, but you can change the settings. Do not disable the preset security. To change the WiFi password or the WiFi security: 1.

  • Page 68: Set Up A Guest Wifi Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 Your settings are saved. Set up a guest WiFi network A guest network allows visitors to use the Internet without using your WiFi security password or with a different WiFi password. By default, the guest WiFi network is disabled.
  • Page 69 4-Stream AX1800 WiFi 6 Router Model RAX15 • Enable SSID Broadcast. By default, the router broadcasts the SSID of the WiFi band so that WiFi stations can detect the WiFi name (SSID) in their scanned network lists. To turn off the SSID broadcast for the 2.4 GHz or 5 GHz guest WiFi network, clear the Enable SSID Broadcast check box.

  • Page 70: Enable Or Disable The Wifi Radios

    4-Stream AX1800 WiFi 6 Router Model RAX15 If you cannot connect over WiFi, check the following: • If your computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the router provides.

  • Page 71: Set Up A Wifi Schedule

    4-Stream AX1800 WiFi 6 Router Model RAX15 Set up a WiFi schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection. For example, you might turn it off for the weekend if you leave town.
  • Page 72 4-Stream AX1800 WiFi 6 Router Model RAX15 To set up the router as an AP: 1. Use an Ethernet cable to connect the Internet port of this router to an Ethernet port on the other router. 2. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 73: Set Up A Bridge For A Port Group Or Vlan Tag Group

    4-Stream AX1800 WiFi 6 Router Model RAX15 Set up a bridge for a port group or VLAN tag group Some devices, such as an IPTV, cannot function behind the router’s network address translation (NAT) service or firewall. Based on what your Internet service provider (ISP) requires, for the device to connect to the ISP’s network directly, you can enable the...

  • Page 74: Set Up A Bridge For A Vlan Tag Group

    4-Stream AX1800 WiFi 6 Router Model RAX15 7. Select a Wired Ports check box or a Wireless check box: • If your device is connected to an Ethernet port on the router, select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected.

  • Page 75: Set Up An Iptv Port

    4-Stream AX1800 WiFi 6 Router Model RAX15 The page expands. 6. Select the By VLAN tag group radio button. The page expands. 7. Click the Add button. The Add VLAN Rule page displays. 8. Specify the settings as described in the following table.

  • Page 76: Manage Custom Static Routes

    4-Stream AX1800 WiFi 6 Router Model RAX15 To configure an IPTV port: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password.

  • Page 77: Set Up A Static Route

    4-Stream AX1800 WiFi 6 Router Model RAX15 As an example of when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to your ISP. The cable modem is connected to your router.

  • Page 78: Edit A Static Route

    4-Stream AX1800 WiFi 6 Router Model RAX15 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes.

  • Page 79: Delete A Static Route

    4-Stream AX1800 WiFi 6 Router Model RAX15 A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 80: Enable Or Disable Implicit Beamforming

    4-Stream AX1800 WiFi 6 Router Model RAX15 Enable or disable implicit beamforming Beamforming shapes a directional WiFi signal aimed at a WiFi client based on the client’s location, as opposed to radiating the signal out in all directions. This feature improves WiFi range and performance.
  • Page 81 4-Stream AX1800 WiFi 6 Router Model RAX15 To enable or disable airtime fairness: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 82: Chapter 6 Optimize Performance

    Optimize Performance You can set up the router to optimize performance for applications such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: •...

  • Page 83: Use Dynamic Qos To Optimize Internet Traffic Management

    4-Stream AX1800 WiFi 6 Router Model RAX15 Use Dynamic QoS to optimize Internet traffic management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth.

  • Page 84: Enable Or Disable The Automatic Qos Database Update

    4-Stream AX1800 WiFi 6 Router Model RAX15 • I want to define my Internet Bandwidth. If you know what your download and upload speed are, select this radio button and enter your download and upload speeds in the fields. 7. Click the Apply button.

  • Page 85: Improve Network Connections With Universal Plug And Play

    4-Stream AX1800 WiFi 6 Router Model RAX15 To manually update the Dynamic QoS database: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 86: Wi-Fi Multimedia Quality Of Service

    4-Stream AX1800 WiFi 6 Router Model RAX15 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > UPnP.

  • Page 87: Enable Or Disable Ax Wifi

    4-Stream AX1800 WiFi 6 Router Model RAX15 benefits of WMM QoS, WMM must be enabled for both it and the client running that application. Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort category, which receives a lower priority than voice and video.
  • Page 88 4-Stream AX1800 WiFi 6 Router Model RAX15 To enable or disable AX WiFi: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 89: Chapter 7 Manage Your Router

    Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password reset • Reset the admin password •...

  • Page 90: Update The Router Firmware

    4-Stream AX1800 WiFi 6 Router Model RAX15 Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory.

  • Page 91: Manually Upload Firmware To The Router

    To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. Note: The correct firmware file uses an .img or .chk extension.

  • Page 92: Change The Admin Password

    4-Stream AX1800 WiFi 6 Router Model RAX15 Change the admin password The admin password is the one you specified the first time you logged in. You can change this password. Note: The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.

  • Page 93: Reset The Admin Password

    4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 94: Always Use Https To Access The Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 8. Type a new admin password, confirm your new password, and set new security questions and answers. 9. Click the Next button. The page displays a confirmation. 10. Click the Login button. A login window opens.

  • Page 95: View Information About The Router And The Internet And Wifi Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 View information about the router and the Internet and WiFi settings You can view router information, the Internet port status, and WiFi settings. To view information about the router and the Internet, modem, and WiFi settings: 1.
  • Page 96 4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 97: Check The Internet Connection Status

    4-Stream AX1800 WiFi 6 Router Model RAX15 Check the Internet connection status To check the Internet connection status: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 98: View And Manage Logs Of Router Activity

    4-Stream AX1800 WiFi 6 Router Model RAX15 View and manage logs of router activity The logs are a detailed record of the websites you accessed or attempted to access and many other router actions. Up to 256 entries are stored in the log.

  • Page 99: View Devices Currently On The Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 View devices currently on the network You can view all computers and devices that are currently connected to your network. To view devices on the network: 1. Launch a web browser from a computer or mobile device that is connected to the router network.
  • Page 100 4-Stream AX1800 WiFi 6 Router Model RAX15 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Traffic Meter.

  • Page 101: Manage The Router Configuration File

    4-Stream AX1800 WiFi 6 Router Model RAX15 Manage the router configuration file The configuration settings of the router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.

  • Page 102: Restore The Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 The BASIC Home page displays. 4. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. 5. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the router restarts.

  • Page 103: Connect To Your Router With Anywhere Access

    4-Stream AX1800 WiFi 6 Router Model RAX15 Connect to your router with Anywhere Access The Anywhere Access feature on the Nighthawk app allows you to connect to your router when you're away from home and change its settings. Before you can use the Anywhere Access feature on the Nighthawk app, you must update your router’s firmware...

  • Page 104: Set Your Time Zone

    7. Click the Apply button. Your settings are saved. Set the NTP server By default, the router uses the NETGEAR NTP server to sync the network time. You can change the NTP server to your preferred NTP server. To set the NTP server: 1.

  • Page 105: Return The Router To Its Factory Default Settings

    The NTP Settings page displays. 5. Select an NTP server radio button: • Use the default NETGEAR NTP server: Use the preset NETGEAR NTP server. • Set your preferred NTP server: Use your preferred server. 6. If you selected the Set your preferred NTP server radio button, enter the NTP server domain name or IP address in the Server Address field.

  • Page 106: Erase The Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 3. Release the Reset button. The Power LED starts blinking. When the reset is complete, the router restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset.

  • Page 107: Chapter 8 Share Usb Storage Devices Attached To The Router

    • View network folders on a storage device • Add a network folder on a USB storage device • Edit a network folder on a USB storage device • Safely remove a USB storage device For more information about ReadySHARE features, visit netgear.com/readyshare.

  • Page 108: Usb Device Requirements

    4-Stream AX1800 WiFi 6 Router Model RAX15 USB device requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB storage device.

  • Page 109: Access A Storage Device Connected To The Router From A Windows-Based Computer

    4-Stream AX1800 WiFi 6 Router Model RAX15 Access a storage device connected to the router from a Windows-based computer To access the USB storage device from a Windows-based computer: 1. Connect a USB storage device to a USB port on your router.

  • Page 110: Access A Storage Device That Is Connected To The Router From A Mac

    4-Stream AX1800 WiFi 6 Router Model RAX15 6. Right-click the USB device and select Map network drive. The Map Network Drive window opens. 7. Select the drive letter to map to the new network folder. 8. Click the Finish button.

  • Page 111: Enable Ftp Access Within Your Network

    4-Stream AX1800 WiFi 6 Router Model RAX15 A window automatically opens and displays the files and folders on the USB storage device. Enable FTP access within your network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large files faster.

  • Page 112: Add A Network Folder On A Usb Storage Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 The BASIC Home page displays. 4. Select ADVANCED > USB Functions > ReadySHARE Storage. The USB Storage (Advanced Settings) page displays. 5. Scroll down to the Available Networks Folder section to view the following settings: •...

  • Page 113: Edit A Network Folder On A Usb Storage Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 5. In the Available Network Folders section, select the USB storage device. If a single device is attached to the USB port, the radio button is selected automatically. 6. Click the Create Network Folder button.

  • Page 114: Safely Remove A Usb Storage Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 115: Chapter 9 Use Dynamic Dns To Access Usb Storage Devices

    Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access a USB device that's connected to a USB port on the router when you’re not home. This chapter contains the following sections: •...

  • Page 116: Set Up And Manage Dynamic Dns

    DNS service does not work because private addresses are not routed on the Internet. Set up a new Dynamic DNS account To set up Dynamic DNS and register for a free NETGEAR account: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 117: Specify A Dns Account That You Already Created

    12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS account that you already created If you already created a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can set up the router to use your account.

  • Page 118: Change The Dynamic Dns Settings

    With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set up a new Dynamic DNS account on page 116.

  • Page 119: Set Up Your Personal Ftp Server

    4-Stream AX1800 WiFi 6 Router Model RAX15 Set up your personal FTP server To set up your personal account and use FTP: 1. Get your NETGEAR Dynamic DNS domain name. For more information, see Set up a new Dynamic DNS account on page 116.

  • Page 120: Set Up Https Access Through The Internet

    4-Stream AX1800 WiFi 6 Router Model RAX15 The default port is number 21. Password protection is enabled by default. We recommend that you keep password protection enabled. 6. Click the Apply button. Your settings are saved. The link that lets you access the device over the Internet is ftp://public-ip-address/shares.

  • Page 121: Access Usb Storage Devices Through The Internet

    4-Stream AX1800 WiFi 6 Router Model RAX15 The USB Storage (Advanced Settings) page displays. 5. Select the HTTPS (via Internet) check box. The default port is number 443. Password protection is enabled by default. We recommend that you keep password protection enabled.
  • Page 122 4-Stream AX1800 WiFi 6 Router Model RAX15 The link that lets you access the device over the Internet is https://public-ip-address/shares. In this link, public-ip-address represents one of the following: • The IP address that is assigned to the router’s Internet port. You can view this IP address on the ADVANCED Home page.

  • Page 123: Chapter 10 Use Openvpn To Access Your Network

    Use OpenVPN to Access Your Network You can use OpenVPN software to remotely access your router with virtual private networking (VPN). This chapter explains how to install and use OpenVPN software to set up a VPN tunnel. The chapter contains the following sections: •...

  • Page 124: About Vpn Connections

    • To use a DDNS service, register for a DDNS account with a host name. You use the host name to access your network. The router supports these DDNS accounts: NETGEAR, No-IP, and Dyn. For more information, see Set up and manage Dynamic DNS on page 116.

  • Page 125: Enable Openvpn Service In The Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 Enable OpenVPN service in the router You must enable the OpenVPN service settings in the router before you can use a VPN connection. To enable OpenVPN service: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 126: Install Openvpn Software On A Vpn Client

    4-Stream AX1800 WiFi 6 Router Model RAX15 7. To change the TAP mode settings, do the following: • To change the TAP mode service type, select the UDP or TCP radio button. The default protocol for TAP mode is UDP.
  • Page 127 4-Stream AX1800 WiFi 6 Router Model RAX15 To download and install the OpenVPN client utility and OpenVPN configuration files on a Windows-based computer: 1. To download the OpenVPN client utility on your Windows-based computer, visit openvpn.net/community-downloads/. 2. Select the Windows package with the installer files.

  • Page 128: Install Openvpn Software On A Mac Computer

    4-Stream AX1800 WiFi 6 Router Model RAX15 c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. You can now open a VPN tunnel to the router.

  • Page 129: Install Openvpn Software On An Ios Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 You can now open a VPN tunnel to the router. For more information about installing and using OpenVPN on your Mac computer, visit https://openvpn.net/vpn-server-resources/installation-guide-for-openvpn-connect-client-on-macos/. Install OpenVPN software on an iOS device You must install both the OpenVPN Connect app and OpenVPN configuration files on each iOS device where you want to use a VPN connection to your router.

  • Page 130: Install Openvpn Software On An Android Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 You can now open a VPN tunnel to the router. For more information about installing and using OpenVPN on your iOS device, visit https://www.vpngate.net/en/howto_openvpn.aspx#ios. Install OpenVPN software on an Android device You must install both the OpenVPN Connect app and OpenVPN configuration files on each Android device where you want to use a VPN connection to your router.

  • Page 131: Lan Ip Addressing In Vpn Networks

    4-Stream AX1800 WiFi 6 Router Model RAX15 LAN IP addressing in VPN networks For the VPN connection to work, your computer or device (the VPN client) must be connected to a network that uses a different LAN IP address scheme than your router.

  • Page 132: Block Vpn Client Internet Access In The Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VPN Service.

  • Page 133: Use Vpn To Remotely Access A Usb Storage Device Attached To The Router

    4-Stream AX1800 WiFi 6 Router Model RAX15 For more information about the VPN configuration for the router, see Enable OpenVPN service in the router on page 125. 6. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button.

  • Page 134: Chapter 11 Manage Port Forwarding And Port Triggering

    Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage port forwarding to a local server •...

  • Page 135: Manage Port Forwarding To A Local Server

    4-Stream AX1800 WiFi 6 Router Model RAX15 Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 136: Add A Custom Port Forwarding Service

    4-Stream AX1800 WiFi 6 Router Model RAX15 11. Click the Add button. The service displays in the menu. Add a custom port forwarding service The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application.

  • Page 137: Edit A Port Forwarding Service

    4-Stream AX1800 WiFi 6 Router Model RAX15 You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60.

  • Page 138: Delete A Port Forwarding Entry

    4-Stream AX1800 WiFi 6 Router Model RAX15 Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 139: How The Router Implements The Port Forwarding Rule

    4-Stream AX1800 WiFi 6 Router Model RAX15 How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 140: Add A Port Triggering Service

    4-Stream AX1800 WiFi 6 Router Model RAX15 Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 141: Enable Port Triggering

    4-Stream AX1800 WiFi 6 Router Model RAX15 The service is now in the Portmap Table. You must enable port triggering before the router uses port triggering. See Enable port triggering on page 141. Enable port triggering To enable port triggering: 1.
  • Page 142 4-Stream AX1800 WiFi 6 Router Model RAX15 but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule: 1.

  • Page 143: Chapter 12 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...

  • Page 144: Quick Tips

    4-Stream AX1800 WiFi 6 Router Model RAX15 Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router.

  • Page 145: Troubleshoot With The Leds

    • Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. Power LED stays amber or the other LEDs don't turn on When the router is turned on, the Power LED lights white for five seconds, then turns amber during the boot up, and then turns white when the boot up is done.

  • Page 146: Internet Or Ethernet Lan Port Leds Are Off

    4-Stream AX1800 WiFi 6 Router Model RAX15 If Power LED stays amber for more than three minutes after powering up, try the following: • Cycle the power to see if the router recovers. • Turn off the router, press and hold the Reset button, power on the router, and then release the Reset button to return the router to its factory settings.

  • Page 147: You Cannot Access The Internet

    • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.
  • Page 148 4-Stream AX1800 WiFi 6 Router Model RAX15 To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Select an external site such as https://www.netgear.com/. 3. Enter http://www.routerlogin.net.

  • Page 149: Troubleshoot Internet Browsing

    4-Stream AX1800 WiFi 6 Router Model RAX15 Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

  • Page 150: Changes Are Not Saved

    4-Stream AX1800 WiFi 6 Router Model RAX15 Changes are not saved If the router does not save the changes that you make in the router web interface, do the following: • When entering configuration settings, always click the Apply button before moving to another page or tab, or your changes are lost.

  • Page 151: Troubleshoot Your Network Using The Ping Utility

    4-Stream AX1800 WiFi 6 Router Model RAX15 Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your computer or workstation.

  • Page 152: Test The Path From A Windows-Based Computer To A Remote Device

    4-Stream AX1800 WiFi 6 Router Model RAX15 Test the path from a Windows-based computer to a remote device To test the path from a Windows-based computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run.

  • Page 153: Appendix A Supplemental Information

    Supplemental Information This chapter includes technical information about your router. The chapter covers the following topics: • Factory settings • Technical specifications...

  • Page 154: Factory Settings

    4-Stream AX1800 WiFi 6 Router Model RAX15 Factory settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds.

  • Page 155: Technical Specifications

    4-Stream AX1800 WiFi 6 Router Model RAX15 Table 3. Factory default settings (Continued) Feature Default setting Wireless SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel Auto for 2.4 GHz, CH 44 for WW SKU, and CH 153 for...
  • Page 156 Maximum wireless signal rate derived from IEEE 802.11 specifications. Actual data throughput and wireless coverage will vary and may be lowered by network and environmental conditions, including network traffic volume and building construction. NETGEAR makes no representations or warranties about this product’s compatibility with AX standards. Supplemental Information...

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