Sony VAIO Duo 13 User Manual page 270

(Rescue Mode): VAIO recovery solutions.
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if my VAIO computer becomes unstable (Windows starts)?
Try the suggestions below:
Start VAIO Care to search for a solution. See
(VAIO Care) for more information.
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes unstable. See
System Files Using the Restore Point when You cannot Start Windows
Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or
the driver.
Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been
working properly. See
Restore your VAIO computer from a system image backup if you have created the backup. Refer to
Windows Help and Support
If the problem persists, follow the instructions in
the operating system.
If the problem persists after you refresh your VAIO computer, follow the instructions in
Recovering from the Recovery Area
The computer may not support the refresh function depending on the model you purchased.
If you have not yet created Recovery Media, create the Recovery Media. See
Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to
Windows Help and Support
Note
Recovering your VAIO computer will delete all the data on the built-in storage device.
What should I do if I cannot recover my VAIO computer from the recovery area?
Recover your VAIO computer from Recovery Media if you have used apps to modify the
recovery area, installed a different operating system from the preinstalled one, or formatted
the built-in storage device without using VAIO Care (Rescue Mode): VAIO recovery
solutions.
If the problem persists, visit the VAIO online support website for further assistance.
How do I create Recovery Media?
You can create Recovery Media using VAIO Care. See
information.
How can I restore my VAIO computer system to its factory default settings?
There are two ways to recover your VAIO computer system:
How can I reinstall the original apps and drivers?
(Opening Windows Help and
to recover the computer.
(Opening Windows Help and
Keeping Your VAIO Computer in Optimum Condition
Support) for more information.
Refreshing Your VAIO Computer
Support) for more information.
Creating Recovery Media
Recovering from Recovery Media
Restoring
for more information.
for more information.
Creating Recovery
for more
to reinstall
Media.