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BYPASS/SIDE CATCH ADJUSTMENT
About Bypass
The file drawer lock bypass lever is designed to allow access to certain
drawers while others remain locked. If one or more of the drawers will not
lock, check the lock bypass lever. The bypass lever needs to be in the
deactivated position in order for the drawer to lock.
When to Adjust
Due to the settling of the drawers, it may be necessary to make adjustments
to the side catch. If adjustment is necessary the first step should be to
determine which direction the side catch should be moved. If the side catch
"bumps" on the lock pin when the drawer is opened, the side catch should be
moved upward. When locked the drawers should have approximately 1/8
inch of play. If the lock up is too tight the side catch should be moved toward
the back of the file.
How to Adjust
To adjust the side catch, remove the two anchor bolts located at the bottom of
the side catch. Loosen the two adjustable bolts and move the side catch as
needed, then re-tighten bolts. It will be necessary to drill new holes through
the drawer body using a #20 drill bit to re-install the anchor bolts.
ORDERING REPLACEMENT KEYS
The following information is required to order replacement keys:
1. PROOF OF OWNERSHIP (1 of 2 Options Below)
SALES RECEIPT & IDENTIFICATION – INTERNATIONAL ONLY!
x Copy of sales receipt showing Store, Date & Product Description.
x Copy of your picture I.D. (Drivers license, passport, regular I.D.).
PRODUCT OWNERSHIP VERIFICATION FORM
If sales receipt is not available, contact us by email or telephone to
request a "Product Ownership Verification Form".
2. ORDER INFORMATION
CONTACT INFORMATION
x Name & Shipping Address
x E-mail address (If Available)
x Telephone Number
x Best Time to Contact You
PRODUCT INFORMATION
x Safe Model #
x Safe Serial #
x Lock Key #
x Quantity of Keys Ordered
ORDERING REPLACEMENT KEYS CONTINUED
3. PAYMENT INFORMATION
AMOUNT DUE
x Per Key:
US/Canada - $12.00 (USD)
Australia - $15.00 (AUD)
Germany - €11.00 (EU)
x Express Delivery: Contact us for Additional Charges
Subject to change without prior notification.
CONTACTING CUSTOMER SERVICE
EMAIL: LHLPCustomerService@LHLPinc.com
ADDRESS: Consumer Assistance Dept.
LH Licensed Products, Inc.
860 East Sandhill Avenue
Carson, CA 90746 USA
TELEPHONE: US/Canada 1-877-354-5457 (Toll Free)
Australia 0011-800-5325-7000 (Toll Free)
Germany 00-800-5325-7000 (Toll Free)
CALL CENTER HOURS: US/Canada 7am – 5pm (PST) Mon -Fri
Australia 12am -10am (AEST) Tue–Sat
Germany 4pm -2am (CET) Mon–Fri
CALL BACK HOURS: Australia 12am – 3pm (AEST) Tue–Sat
Germany 4pm -7am (CET) Mon–Fri
INTERNATIONAL CALL BACK HOURS:
If you need to speak with a consumer assistant and cannot contact us during
the Call Center hours above, please send an email or leave a telephone
message, including your Name, Telephone Number and the best time for us
to contact you during the Call Back hours above. Your call will be returned
next working day.
METHOD OF PAYMENT
x Telephone:
Visa or MasterCard
x Mail:
Check or Money Order
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