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TROUBLESHOOTING
PROBLEM: Keylock Will Not Stay In
POSSIBLE CAUSE: Loose material in the black encasement.
POSSIBLE SOLUTION: Open lock drawer and look inside the backside of the
encasement for any loose material.
POSSIBLE SOLUTION: Ensure the keylock moves freely in the encasement.
POSSIBLE CAUSE: Drawer(s) do not close properly:
POSSIBLE SOLUTION: Make sure all drawers are closed and that there is
not anything in the drawerhead track or behind the drawer body.
POSSIBLE SOLUTION: Make sure the drawer(s) are in the right opening.
Each drawer is numbered on the right hand side with the lock drawer being
#1.
POSSIBLE CAUSE: Side catch(es) not adjusted properly.
POSSIBLE SOLUTION: Close all of the drawers and holding keylock in the
locked position, try to open all of the drawers. There should be some
movement in each side catch.
PROBLEM: Key Goes In, But 1 or More Drawers Will Not Open
POSSIBLE CAUSE: Loose or missing lock rod pins.
POSSIBLE SOLUTION: Check the lock pins for each drawer located on the
lock rod on the right hand side of the cabinet and tighten pins with a flat
screwdriver.
POSSIBLE SOLUTION: Make sure the lock pin in the eccentric is in place
and securely fastened to the lock bar.
POSSIBLE CAUSE: Side catch flipper hanging on the lock bypass dimple.
POSSIBLE SOLUTION: Make sure the lock bypass is deactivated. Identify
the lock/unlock position with operating sticker located directly behind the side
catch.
POSSIBLE CAUSE: Overfilling drawers.
POSSIBLE SOLUTION: Over filling of drawers can cause the drawers to
bulge and the side catch to rub against the side of the cabinet and hang in the
up or bypass position.
TROUBLESHOOTING CONTINUED
PROBLEM: Closing Drawers with the Keylock Pushed In, Side Catch
Flipper Raises Above the Bypass Dimple
POSSIBLE CAUSE: Side catch is set too low.
POSSIBLE SOLUTION: Follow the side catch adjustment procedure to adjust
side catch up.
PROBLEM: Cabinet Will Not Unlock
POSSIBLE CAUSE: Side catches are set too low.
POSSIBLE SOLUTION: Firmly grasp the handle of the top drawer and
depress thumb latch. Jerk drawer until it opens.
POSSIBLE SOLUTION: Follow the side catch adjustment procedure to adjust
the side catch up.
POSSIBLE CAUSE: Keylock will not spring out but cabinet will open if
keylock is pulled out.
POSSIBLE SOLUTION: Lubricate keylock with WD-40.
POSSIBLE SOLUTION: Check the encasement for loose material.
POSSIBLE SOLUTION: Check lock rod and eccentric assembly for proper
movement.
PROBLEM: Drawer Drops When Pulled Out
POSSIBLE CAUSE: Suspensions not properly set.
POSSIBLE SOLUTION: Remove suspension and spread the rear of the
suspension to make sure the bearings of the suspension stay under the top
lip of the side channel.
POSSIBLE CAUSE: Side channel bent.
POSSIBLE SOLUTION: Remove drawer and suspension, using a crescent
wrench, bend the top rear of both side channels down so that they are at a
90° angle or less.
POSSIBLE CAUSE: Broken rail on drawer body.
POSSIBLE SOLUTION: Open the drawer and check side rails on each side
of the drawer body. If broken contact the factory for replacement parts and
instructions.
POSSIBLE CAUSE: Broken bearing on suspension.
POSSIBLE SOLUTION: Check suspension bearings for flat or broken edges.
Contact the factory for parts.
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