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1.3
GETTING ADDITIONAL HELP
To get information or assistance as soon as possible for problems that you encounter, use the
following sequence of action:
Note:
Search this document, the user manuals that support the modules, and the software
release notes of supported releases
a. in the Table of Contents for the topic.
b. in the Adobe Reader
1. Visit the Canopy systems website at http://www.motorola.com/canopy.
2. Ask your Canopy products supplier to help.
3. Gather information such as
◦
the IP addresses and MAC addresses of any affected Canopy modules.
◦
the software releases that operate on these modules.
◦
data from the Event Log page of the modules.
◦
the configuration of software features on these modules.
4. Escalate the problem to Canopy systems Technical Support (or another Tier 3
technical support that has been designated for you) as follows. You may either
◦
send e-mail to technical-support@canopywireless.com.
◦
call 1 888 605 2552 (or +1 217 824 9742).
For warranty assistance, contact your reseller or distributor for the process.
1.4
SENDING FEEDBACK
We welcome your feedback on Canopy system documentation. This includes feedback on the
structure, content, accuracy, or completeness of our documents, and any other comments you
have. Please send your comments to
technical-documentation@canopywireless.com
2
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Issue 3.1, July 2006
®
search capability for keywords that apply.
2
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