Frequently Asked Questions; Questions About Your Solarus Set-Top/Dvr Box - Cisco ISB7050 User Manual

Frequently Asked Questions

Questions about your Solarus STB/DVR box
I have questions about my STB/DVR box and would prefer to speak with a
Technical Support Representative.
888-676-8638
No Problem! Please call or 715-421-6085 to speak with our experts.
They're available to serve you all day, every day.
How many hours of programming can I store in my STB/DVR box?
The total number of recording hours will depend on the mix of SD (standard-
definition) or HD (high-definition) programs you have recorded. On average
you can store up to 40 hours of HD programming or up to 100 hours of SD
programming.
Can I view and record HD programming with my STB/DVR box?
Yes. Your STB/DVR box supports both SD and HD formats.
Do I need to have my STB/DVR box connected to a telephone line?
No. Your STB/DVR box updates through the Network connection.
Do Parental Controls work with my STB/DVR box?
Yes. Your Parental Controls will restrict what is viewed or recorded. Please note
that parental control settings must be set on each STB in your home though.
If you schedule a recording for a program or channel that is blocked, the program
will record but the video will not appear and the audio will be muted. You will
need to disable your parental lock feature to view the program while it is being
recorded.
What happens if my STB/DVR box temporarily loses power?
All recordings saved prior to the power loss will be saved, as well as your future
recording schedules. Recordings that are set to record during the power loss will
be missed.
If the power goes out, will my Parental Control, Favorites and Users Settings be lost?
No. These settings should not be lost if your STB/DVR box loses power.
Why do I see the "too many devices are in use" message when only one of set-top
box is in use?
Each set-top box when in use or powered on counts as a program being watched.
If you see the "too many devices in use" message on your TV screen ensure that
the set-top boxes not in use are powered off by pressing the power button.
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