Call Forwarding - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Call Forwarding

• Description
Call Forwarding permits an extension user to redirect their calls to another extension.
Call Forwarding ensures that the user's calls are covered when they are away from
their work area. The types of Call Forwarding are:
Call Forwarding will reroute calls ringing an extension, including calls transferred from
another extension. The extension user must enable Call Forwarding from their phone.
To redirect calls while a user is at another phone, use "Call Forwarding with Follow Me".
A periodic VRS announcement may remind users that their calls are forwarded.
Conditions
Default Setting
Enabled.
• Programming
Chapter 4 - 70
•
Call Forwarding when Busy or Not Answered
•
Call Forwarding Immediate
•
Call Forwarding with Dual Ringing
•
Call Forwarding when Unanswered
•
Personal Answering Machine Emulation (Not available with the DSPDB
Voice Mail).
A. Normally, the system does not allow the chaining of Call Forwards. For example,
extension 216 forwards to 218, and 218 in turn forwards to 220. Calls to 216 route
to 218. Calls to 218 route to 220. The system does allow a single chain, however,
if the second extension in the chain is forwarded off- premise (*46 + trunk access
code + destination telephone number).
B. Periodic reminder message requires a DSP daughter board for Voice Response
System (VRS).
C. Call Forwarding an extension in a Department Group will prevent that extension
from receiving Department Pilot Calls.
D. If a Programmable Function key is not defined for Call Forwarding (10 - 17), the
DND key flashes to indicate that the extension is call forwarded.
E. Ring Groups do not follow Call Forward to voice mail.
F. Multiple Directory and Call Coverage Key calls do not follow Call Forwarding.
11-01-01: System Numbering
Setup a Service Code for Call Forward function (default: 8xx)
11-11-xx: Service Code Setup (for Setup/Entry Operation)
Assign individual Service Codes for each of the Call Forward functions
(it is recommended that these remain at the default settings).
01 : Call Forward – Immediate
02 : Call Forward – Busy
03 : Call Forward – No Answer
04 : Call Forward – Busy/No Answer (default: 844)
05 : Call Forward – Dual Ring
06 : Call Forwarding – Select Option (default: 888)
07 : Call Forwarding – Follow Me
(default: 848)
(default: 843)
(default: 845)
(default: 842)
(default: 846)
XEN Topaz
Features