Attendant Call Queuing - NEC Xen Topaz Features And Specifications Manual

XEN Topaz

Attendant Call Queuing

• Description
Attendant extensions can have up to 32 incoming calls queued before additional
callers hear busy tone. This helps minimize call congestion in systems that use the
attendant as the overflow destination for unanswered calls. For example, you can
program Direct Inward Lines and Voice Mail calls to route to the attendant when their
primary destination is busy. With Attendant Call Queuing, these unanswered calls
would normally "stack up" for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID/DDI, DIL and transferred calls. If
the attendant doesn't have an appearance for the queued call, it waits in line on the
CALL key. If the attendant has more than 32 calls queued, an extension can Transfer a
call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature, for each
telephone assigned in Program 20-17-01. It is automatic for incoming exchange line
calls to a Ring Group (Program 22-04-01 to place phones into Ring Groups.
Conditions
None
Default Setting
Enabled.
• Programming
• Related Features
• Operation
None
Features and Specifications Manual
20-17-01: Operator's Extension Number
Assign the operator (attendant's) extension.
24-02-01: System Options for Transfer - Busy Transfer
Prevent (0) or allow (1) extensions to Transfer calls to an attendant that
has more than 32 calls in queue.
• Call Forwarding / Personal Greeting
Forwarding when unanswered or busy can only occur at the attendant if there are
more than 32 calls in queue.
NEC Business Solutions Ltd
Chapter 4 - 57