Paper Feeding Problems - Epson DS Series User Manual

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the product is listed under Imaging Devices in the Device Manager.
• Check that the correct product is selected using the Epson Scan 2 Utility.
• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure the scanning software is installed.
• Connect the product directly to the computer. The product may not work properly when connected
through a USB hub/switch.
• Plug the USB Type A connector into a USB 3.0 port on your computer, if available.
• Document Capture Pro (Windows) does not support Windows Vista or Windows server, so use Epson
Scan 2 for scanning instead.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the PC Connection via USB setting is not disabled on the control panel.
• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on.
• If you are using the product over a network, make sure the network cable is securely connected.
• Make sure another computer is not connected to the scanner using a USB cable. A USB connection
takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.
• If you are using a Mac computer, make sure you select the network that has priority on it.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements

Paper Feeding Problems

If you have problems feeding originals in your product, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
Solving Scanning Problems
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