Wifi Connectivity - NETGEAR RBK20 User Manual

The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an
incorrect service name, user name, or password, or your ISP might be experiencing
a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until
data is transmitted to the network.

WiFi Connectivity

If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the
problem:
• Does the WiFi-enabled computer or mobile device that you are using find your WiFi
network?
If you disabled the router's SSID broadcast, then your WiFi network is hidden and
does not display in the list of networks that your computer or WiFi device finds. (By
default, SSID broadcast is enabled.)
• Does your WiFi-capable device support the security that you are using for your WiFi
network (WPA or WPA2)?
• To view the WiFi settings for the router, use an Ethernet cable to connect a computer
to a LAN port on the router. Then log in to the router, and select BASIC > Wireless.
Note: Be sure to click the Apply button if you change settings.
• If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled
computer or mobile device support this standard?
• Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?
Troubleshooting
Orbi WiFi System
145 User Manual