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1.10 Holding Features
Call Hold – Station
Description
Allows the extension user to put an intercom call on hold. The held call can be retrieved from
any extension in the same tenant.
Conditions
• Music on Hold
"Music on Hold" is sent to the party on hold, if available.
• What if a call on hold is not retrieved?
If a call on hold is not retrieved in a specified period of time (Hold Recall Time), Hold
Recall tone (if the extension is on-hook) or Hold Warning tone (if engaged in another call)
rings the extension where the call is held.
• Automatic Disconnection
If a call placed on hold is not retrieved within 30 minutes, it is automatically disconnected.
• How many intercom calls can be held?
The number of intercom calls that can be held on an extension at a time differs depending
on the telephone type as follows:
– < ICM type PT>, < SLT>
one
– < DN type PT>
as many intercom calls as the number of DN (PDN, SDN) buttons on it
Programming Guide References
• 2.2 Tenant
– Music on Hold Source
• 2.3 Numbering Plan
–
• 2.5 System Timer
– Hold Recall Time
Features Guide References
1.3 System Features
• Music on Hold
1.10 Holding Features
• Call Hold Retrieve – Station
• Call Park
1.13 Audible Tone Features
• Hold Recall
224
Hold
Features Guide
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