NETGEAR RBK50-100PES ORBI User Manual
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NETGEAR RBK50-100PES ORBI User Manual

High-performance ac3000 tri-band wifi system
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MARQUE
REFERENCE
CODIC
NETGEAR
:
RBK50-100PES ORBI
:
:
4262859
NOTICE

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Summary of Contents for NETGEAR RBK50-100PES ORBI

  • Page 1 NETGEAR MARQUE RBK50-100PES ORBI REFERENCE CODIC 4262859 NOTICE...
  • Page 2 Orbi High-Performance AC3000 Tri-band WiFi System Us e r Manual September 2016 202-11675-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 3 Thank you for purchasing this NETGEAR product. You can visit to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity http://kb.netgear.com/app/answers/detail/a_id/11621.

  • Page 4: Table Of Contents

    Change the Language ..........16 Access the Router With NETGEAR genie App ......16 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard .
  • Page 5 Orbi High-Performance AC3000 Tri-band WiFi System Allow or Block Access to Your Network ....... . . 39 Use Keywords to Block Internet Sites .
  • Page 6 Orbi High-Performance AC3000 Tri-band WiFi System View and Manage Logs of Router Activity ......81 View Devices Currently on the Network .

  • Page 7: Chapter 1 Overview

    This chapter contains the following sections: • Orbi Router and Satellite Overview • LED Behavior • Connect Your Router • Place Your Satellite For more information about the topics covered in this manual, visit the support website at support.netgear.com.

  • Page 8: Orbi Router And Satellite Overview

    Orbi High-Performance AC3000 Tri-band WiFi System Orbi Router and Satellite Overview The top of the Orbi router is blue. The top of the Orbi satellite is white. Router Satellite Figure 1. Orbi router and satellite, front and back views 1. Ring LED (not shown in image) 5.

  • Page 9: Led Behavior

    Orbi High-Performance AC3000 Tri-band WiFi System LED Behavior The following table describes the Orbi LED behavior. Table 1. LED descriptions LED behavior Power The Power LED is located above the Power On/Off button on the rear panel. • Solid green.Power is on. •...

  • Page 10: Connect Your Router

    Orbi High-Performance AC3000 Tri-band WiFi System Connect Your Router To cable your router:  Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service. If your modem uses a battery backup, remove the battery. Plug in and turn on your modem.
  • Page 11 Orbi High-Performance AC3000 Tri-band WiFi System Figure 3. Multilevel house with the Orbi satellite placed upstairs To place your satellite:  Place the satellite in the middle of your house. This location delivers the best WiFi coverage. Connect the satellite to a power source. If the Power LED on the back of the satellite does not light, press the Power On/Off button.

  • Page 12: Chapter 2 Connect To The Network And Access The Router

    Connect to the Network and Access the Router This chapter contains the following sections: • Connect to the Network • Types of Logins • Use a Web Browser to Access the Router • Change the Language • Access the Router With NETGEAR genie App...

  • Page 13: Connect To The Network

    Orbi High-Performance AC3000 Tri-band WiFi System Connect to the Network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 14: Labels

    Orbi High-Performance AC3000 Tri-band WiFi System Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your computer or mobile device connects to the WiFi network. Labels The router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number.

  • Page 15: Use A Web Browser To Access The Router

    When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service.

  • Page 16: Log In To The Router

    Contact your ISP to verify that you are using the correct configuration information. c. Read Chapter 14, Troubleshooting. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log In to the Router When you first connect to your router and launch a web browser, the browser automatically displays the router’s web page.

  • Page 17: Change The Language

    To use the genie app to access the router:  Visit the NETGEAR genie web page at NETGEAR.com/genie. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer. Launch the genie app. The genie app dashboard page displays.

  • Page 18: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.

  • Page 19: Use The Internet Setup Wizard

    Orbi High-Performance AC3000 Tri-band WiFi System Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 20: Manually Set Up The Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Manually Set Up the Internet Connection You can view or change the router’s Internet connection settings. Specify an Internet Connection Without a Login To specify the Internet connection settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 21: Specify An Internet Connection That Uses A Login

    Use This MAC Address. Enter the MAC address that you want to use. Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Chapter 14, Troubleshooting. Specify an Internet Connection That Uses a Login To view or change the basic Internet setup: ...
  • Page 22 Orbi High-Performance AC3000 Tri-band WiFi System Select Internet. Select the Does your Internet connection require a login Yes radio button. The page adjusts. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP. In the Login field, enter the login name your ISP gave you.

  • Page 23: Specify Ipv6 Internet Connections

    Use This MAC Address. Enter the MAC address that you want to use. Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Chapter 14, Troubleshooting. Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically.

  • Page 24: Requirements For Entering Ipv6 Addresses

    Orbi High-Performance AC3000 Tri-band WiFi System Your Internet service provider (ISP) can provide this information. For more information about IPv6 Internet connection, see the following sections: Use Auto Detect for an IPv6 Internet Connection on page 23 Use Auto Config for an IPV6 Internet Connection on page 25 Set Up an IPv6 6rd Tunnel Internet Connection on page 26...
  • Page 25 Orbi High-Performance AC3000 Tri-band WiFi System From the Internet Connection Type menu, select Auto Detect. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 26: Use Auto Config For An Ipv6 Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Use Auto Config for an IPV6 Internet Connection To set up an IPv6 Internet connection through auto configuration:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com.

  • Page 27: Set Up An Ipv6 6Rd Tunnel Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name. You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here.
  • Page 28 Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays.

  • Page 29: Set Up An Ipv6 6To4 Tunnel Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System This setting specifies how the router assigns IPv6 addresses to the devices on your home network. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.
  • Page 30 Orbi High-Performance AC3000 Tri-band WiFi System From the Internet Connection Type menu, select 6to4 Tunnel. The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 31: Set Up An Ipv6 Pass Through Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Click the Apply button. Your settings are saved. Set Up an IPv6 Pass Through Internet Connection In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header packets. To set up a pass-through IPv6 Internet connection: ...
  • Page 32 Orbi High-Performance AC3000 Tri-band WiFi System From the Internet Connection Type menu, select Fixed. Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the router’s WAN interface.

  • Page 33: Set Up An Ipv6 Dhcp Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up an IPv6 DHCP Internet Connection To set up an IPv6 Internet connection with a DHCP server:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com.

  • Page 34: Set Up An Ipv6 Pppoe Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
  • Page 35 Orbi High-Performance AC3000 Tri-band WiFi System Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. From the Internet Connection Type menu, select PPPoE. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 36: Change The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...
  • Page 37 Table 2. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 38: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Allow or Block Access to Your Network •...

  • Page 39: Set Up Parental Controls

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website. You can learn more about Parental Controls or download the application. After you set up and enable parental controls, you can change the web filtering level for each device on the network through the network map page on the genie app.

  • Page 40: Allow Or Block Access To Your Network

    Orbi High-Performance AC3000 Tri-band WiFi System If you are creating an account, the Create a free OpenDNS account page displays. Do the following: a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays. Select a radio button for a filtering level and click the Next button.

  • Page 41: Use Keywords To Block Internet Sites

    Orbi High-Performance AC3000 Tri-band WiFi System You must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if a device is in the blocked list. Select an access rule: •...

  • Page 42: Delete Keywords

    Orbi High-Performance AC3000 Tri-band WiFi System Select ADVANCED > Security > Block Sites. Select a keyword blocking option: • Per Schedule. Turn on keyword blocking according to a schedule that you set. (See Schedule When to Block Internet Sites and Services on page 44.) •...

  • Page 43: Avoid Blocking On A Trusted Computer

    Orbi High-Performance AC3000 Tri-band WiFi System • To delete all keywords on the list, click the Clear List button. All keywords are removed from the list. Click the Apply button. Your settings are saved. Avoid Blocking on a Trusted Computer You can exempt one trusted computer from blocking.
  • Page 44 Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > Block Services. Specify when to block the services: •...

  • Page 45: Manage Network Access Control Lists

    Orbi High-Performance AC3000 Tri-band WiFi System Click the Add button. Your settings are saved. Manage Network Access Control Lists You can use access control to block or allow access to your network. To manage devices that are allowed or blocked: ...

  • Page 46: Set Up Security Event Email Notifications

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > Schedule. Specify when to block keywords and services: •...
  • Page 47 Orbi High-Performance AC3000 Tri-band WiFi System Select ADVANCED > Security > E-mail. Select the Turn Email Notification On check box. In the Send to This E-mail Address field, enter the email address to which logs and alerts are sent. This email address is also used for the From address. If this field is blank, log and alert messages are not sent.
  • Page 48 Orbi High-Performance AC3000 Tri-band WiFi System Your settings are saved. Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is cleared from the router memory. If the router cannot email the log and the log buffer fills, the router overwrites the log.

  • Page 49: Chapter 5 Optimize Performance

    Optimize Performance This chapter contains the following sections: • WiFi Multimedia Quality of Service • Improve Network Connections With Universal Plug N Play...

  • Page 50: Wifi Multimedia Quality Of Service

    Orbi High-Performance AC3000 Tri-band WiFi System WiFi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the router. WMM QoS prioritizes WiFi data packets from different applications based on four access categories: voice, video, best effort, and background.

  • Page 51: Improve Network Connections With Universal Plug N Play

    Orbi High-Performance AC3000 Tri-band WiFi System Improve Network Connections With Universal Plug N Play Universal Plug N Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.
  • Page 52 Orbi High-Performance AC3000 Tri-band WiFi System Table also displays what type of port is open and whether that port is still active for each IP address. To refresh the information in the UPnP Portmap Table, click the Refresh button. Optimize Performance...

  • Page 53: Chapter 6 Specify Network Settings

    Specify Network Settings This chapter includes the following sections: • View or Change WAN Settings • Set Up a Default DMZ Server • Change the Router’s Device Name • Change the LAN TCP/IP Settings • Specify the IP Addresses That the Router Assigns •...

  • Page 54: View Or Change Wan Settings

    Orbi High-Performance AC3000 Tri-band WiFi System View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 55: Dynamic Dns

    DNS service does not work because private addresses are not routed on the Internet. Set Up a New Dynamic DNS Account To set up Dynamic DNS and register for a free NETGEAR account:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 56: Specify A Dns Account That You Already Created

    A message displays the Dynamic DNS status. Specify a DNS Account That You Already Created If you already own a Dynamic DNS account with NETGEAR, no-IP, or Dyn, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: ...

  • Page 57: Change The Dynamic Dns Settings

    For a no-IP Dyn account, in the User Name field, enter the user name for your account. For a NETGEAR account at no-IP, in the Email field, type the email address for your account. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 58: Set Up A Default Dmz Server

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Settings > Dynamic DNS. The Dynamic DNS page displays.

  • Page 59: Change The Router's Device Name

    Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays. Select the Default DMZ Server check box. Type the IP address. Click the Apply button. Your settings are saved. Change the Router’s Device Name The router’s device name is its model number.

  • Page 60: Change The Lan Tcp/Ip Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Change the LAN TCP/IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows: •...

  • Page 61: Specify The Ip Addresses That The Router Assigns

    Orbi High-Performance AC3000 Tri-band WiFi System Change the RIP settings. Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. Select the RIP direction: Both. The router broadcasts its routing table periodically and incorporates information that it receives. Out Only.

  • Page 62: Disable The Dhcp Server Feature In The Router

    Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. Make sure that the Use Router as DHCP Server check box is selected. Specify the range of IP addresses that the router assigns: a.

  • Page 63: Manage Reserved Lan Ip Addresses

    Orbi High-Performance AC3000 Tri-band WiFi System To disable the DHCP server feature in the router:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password. The user name is admin.
  • Page 64 Orbi High-Performance AC3000 Tri-band WiFi System Enter orbilogin.com. A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED >...

  • Page 65: Edit A Reserved Ip Address

    Orbi High-Performance AC3000 Tri-band WiFi System Edit a Reserved IP Address To edit a reserved address entry:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 66: Custom Static Routes

    Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. Select the radio button next to the reserved address.

  • Page 67: Set Up A Static Route

    Orbi High-Performance AC3000 Tri-band WiFi System In this case you must define a static route, telling your router to access 134.177.0.0 through the ISDN router at 192.168.1.100. Here is an example: • The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses.

  • Page 68: Edit A Static Route

    Orbi High-Performance AC3000 Tri-band WiFi System Type the IP address of the final destination. Type the IP subnet mask for this destination. If the destination is a single host, type 255.255.255.255. Type the gateway IP address. This address must be on the same LAN segment as the router. Type a number from 1 through 15 as the metric value.

  • Page 69: Specify Basic Wifi Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Enter orbilogin.com. A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED >...

  • Page 70: Change The Wifi Password Or Security Level

    Orbi High-Performance AC3000 Tri-band WiFi System Select Wireless. To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router’s label.
  • Page 71 Orbi High-Performance AC3000 Tri-band WiFi System To change the WPA settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password. The user name is admin.

  • Page 72: View Or Change Advanced Wifi Settings

    Orbi High-Performance AC3000 Tri-band WiFi System View or Change Advanced WiFi Settings To view or change advanced WiFi settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 73: Use The Router As A Wifi Access Point

    Orbi High-Performance AC3000 Tri-band WiFi System Use the Router as a WiFi Access Point You can set up the router to run as an access point (AP) on the same local network as another router or gateway. For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service.

  • Page 74: Generate A New Backhaul Password

    Orbi High-Performance AC3000 Tri-band WiFi System Note: To avoid interference with other routers or gateways in your network, we recommend that you use different WiFi settings on each router. You can also turn off the WiFi radio on the other router or gateway and use the Orbi only for WiFi client access.

  • Page 75: Chapter 7 Manage Your Network

    Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Recover the admin Password • View Router Status •...

  • Page 76: Update The Router Firmware

    Orbi High-Performance AC3000 Tri-band WiFi System Update the Router Firmware The router firmware (routing software) is stored in flash memory. You might see a message at the top of the genie pages when new firmware is available. You can respond to that message to update the firmware, or you can check to see if new firmware is available and update your product.

  • Page 77: Change The Admin Password

    Orbi High-Performance AC3000 Tri-band WiFi System Change the admin Password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. The router label shows your unique WiFi network name (SSID) and password for WiFi access.

  • Page 78: Set Up Password Recovery

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up Password Recovery We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

  • Page 79: Recover The Admin Password

    Orbi High-Performance AC3000 Tri-band WiFi System Recover the admin Password We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

  • Page 80: Display Internet Port Statistics

    Orbi High-Performance AC3000 Tri-band WiFi System Click the ADVANCED tab. Display Internet Port Statistics To display Internet port statistics:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 81: Check The Internet Connection Status

    Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • System Up Time. The time elapsed since the router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information: Status.

  • Page 82: View And Manage Logs Of Router Activity

    Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with.

  • Page 83: View Devices Currently On The Network

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Administration > Logs. The Logs page shows the following information: •...

  • Page 84: Monitor Internet Traffic

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select Attached Devices. The Attached Devices page displays devices that are connected to the router through Ethernet (using a wired connection) or connected to a WiFi band in the WiFi network.

  • Page 85: Manage The Router Configuration File

    Orbi High-Performance AC3000 Tri-band WiFi System Select the Enable Traffic Meter check box. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • Select the Traffic volume control by radio button and then select one of the following options: No Limit.

  • Page 86: Erase The Current Configuration Settings

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Administration > Backup Settings. Click the Back Up button. Specify a location on your network.

  • Page 87: Restore Configuration Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Restore Configuration Settings To restore configuration settings that you backed up:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.
  • Page 88 Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Remote Management. The Remote Management page displays.

  • Page 89: Use Remote Access

    Orbi High-Performance AC3000 Tri-band WiFi System Use Remote Access To use remote access:  Launch an Internet browser on a computer that is not on your home network. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number.

  • Page 90: Chapter 8 Customize Internet Traffic Rules For Ports

    Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Port Forwarding to a Local Server •...

  • Page 91: Port Forwarding To A Local Server

    Orbi High-Performance AC3000 Tri-band WiFi System Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 92: Add A Custom Port Forwarding Service

    Orbi High-Performance AC3000 Tri-band WiFi System In the Server IP Address field, enter the IP address of the computer that will provide the service. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: ...

  • Page 93: Edit A Port Forwarding Service

    Orbi High-Performance AC3000 Tri-band WiFi System Specify the internal ports by one of these methods: • Leave the Use the same port range for Internal port check box selected. • Type the port numbers in the Internal port range field. Type the IP address in the Internal IP address fields or select the radio button for an attached device listed in the table.

  • Page 94: Delete A Port Forwarding Entry

    Orbi High-Performance AC3000 Tri-band WiFi System Delete a Port Forwarding Entry To delete a port forwarding entry:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 95: How The Router Implements The Port Forwarding Rule

    Orbi High-Performance AC3000 Tri-band WiFi System How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 96: Add A Port Triggering Service

    Orbi High-Performance AC3000 Tri-band WiFi System Add a Port Triggering Service To add a port triggering service:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 97: Enable Port Triggering

    Orbi High-Performance AC3000 Tri-band WiFi System The service is now in the Portmap Table. You must enable port triggering before the router used port triggering for the service that you added. See Enable Port Triggering page 96. Enable Port Triggering To enable port triggering: ...

  • Page 98: Application Example: Port Triggering For Internet Relay Chat

    Orbi High-Performance AC3000 Tri-band WiFi System Application Example: Port Triggering for Internet Relay Chat Some application servers, such as FTP and IRC servers, send replies to multiple port numbers. Using port triggering, you can tell the router to open more incoming ports when a particular outgoing port starts a session.

  • Page 99: Chapter 9 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information. This chapter includes the following sections: •...

  • Page 100: Quick Tips

    Orbi High-Performance AC3000 Tri-band WiFi System Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network When you restart your network, follow this sequence: Turn off and unplug the modem. Turn off the router. Plug in the modem and turn it on.

  • Page 101: Cannot Log In To The Router

    Orbi High-Performance AC3000 Tri-band WiFi System If the Power LED on the back of the satellite does not light, press the Power On/Off button. Wait for the satellite’s ring LED to light solid white, then pulse white, and then pulse magenta.

  • Page 102: Troubleshoot Internet Browsing

    Orbi High-Performance AC3000 Tri-band WiFi System Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP). If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize your new router by restarting your network.

  • Page 103: Troubleshoot Pppoe

    Orbi High-Performance AC3000 Tri-band WiFi System • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.You might need to go to Internet Explorer and select Tools >...

  • Page 104: Wifi Connectivity

    Orbi High-Performance AC3000 Tri-band WiFi System WiFi Connectivity If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem: • Does the WiFi-enabled computer or mobile device that you are using find your WiFi network? If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in the list of networks that your computer or WiFi device finds.

  • Page 105: Test The Path From Your Computer To A Remote Device

    Orbi High-Performance AC3000 Tri-band WiFi System If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.
  • Page 106 Orbi High-Performance AC3000 Tri-band WiFi System • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem.

  • Page 107: Appendix A Supplemental Information

    Supplemental Information This appendix covers the following topics: • Factory Settings • Technical Specifications...

  • Page 108: Factory Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Factory Settings You can return the router or the satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router or satellite for at least seven seconds.
  • Page 109 Orbi High-Performance AC3000 Tri-band WiFi System Table 3. Factory default settings for the router (continued) Feature Default Setting WiFi WiFi communication Enabled SSID name See router and satellite labels Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel 2.4 GHz: Auto 5 GHz: CH48 (for front haul)

  • Page 110: Technical Specifications

    Orbi High-Performance AC3000 Tri-band WiFi System Technical Specifications Table 4. Router specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • North America: 120V, 60 Hz, input • UK, Australia: 240V, 50 Hz, input •...

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