Panasonic CU-E12QD3EA Service Manual
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Please file and use this manual together with the service manual for Model No. CU-2E15PBE CU-2E18PBE CU-3E18PBE
CU-4E23PBE, Order No. PAPAMY1301048CE and CU-4E27PBE CU-5E34PBE Order No. PAPAMY1303046CE
This service information is designed for experienced repair technicians only and is not designed for use by the general public.
It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service
or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.
In order to avoid frostbite, be assured of no refrigerant leakage during the installation or repairing of refrigerant circuit.
AMP Air Conditioning
CS-E12QD3EAW
WARNING
PRECAUTION OF LOW TEMPERATURE
Order No: PAPAMY1406071CE
Indoor Unit
CU-E12QD3EA
© Panasonic Corporation 2014
www.ampair.co.uk | sales@ampair.co.uk
Outdoor Unit
Destination
Europe

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Summary of Contents for Panasonic CU-E12QD3EA

  • Page 1 PRECAUTION OF LOW TEMPERATURE In order to avoid frostbite, be assured of no refrigerant leakage during the installation or repairing of refrigerant circuit. © Panasonic Corporation 2014 AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 2: Table Of Contents

    TABLE OF CONTENTS 1. Safety Precautions ..........3 15.5 Self-diagnosis Method....... 59 2. Specifications .............5 16. Disassembly and Assembly Instructions ..83 3. Features.............20 16.1 Disassembly of Parts......... 83 4. Location of Controls and Components..21 17. Technical Data ..........86 Indoor Unit ..........21 17.1 Cool Mode Performance Data....
  • Page 3: Safety Precautions

    1. Safety Precautions Read the following “SAFETY PRECAUTIONS” carefully before perform any servicing. Electrical work must be installed or serviced by a licensed electrician. Be sure to use the correct rating of the power plug and main circuit for the model installed. The caution items stated here must be followed because these important contents are related to safety.
  • Page 4 WARNING 19. During installation, install the refrigerant piping properly before run the compressor. (Operation of compressor without fixing refrigeration piping and valves at opened condition will cause suck-in of air, abnormal high pressure in refrigeration cycle and result in explosion, injury etc). 20.
  • Page 5: Specifications

    2. Specifications INDOOR CS-E12QD3EAW MODEL OUTDOOR CU-E12QD3EA Performance Test Condition EUROVENT Phase, Hz Single, 50 Power Supply Min. Mid. Max. Min. Mid. Max. 0.85 3.40 4.00 0.85 3.40 4.00 Capacity BTU/h 2900 11600 13600 2900 11600 13600 kcal/h 2920 3440...
  • Page 6 INDOOR CS-E12QD3EAW MODEL OUTDOOR CU-E12QD3EA Type Hermetic Motor / Rotary Compressor Motor Type Brushless (4-poles) Output Power Type Sirocco Material Motor Type DC Motor (8-poles) Output Power Cool 1020 Heat 1040 Cool 1070 Heat 1120 Cool 1230 Speed Heat 1300...
  • Page 7 INDOOR CS-E12QD3EAW MODEL OUTDOOR CU-E12QD3EA Pipe Diameter (Liquid / Gas) mm (inch) 6.35 (1/4) / 9.52 (3/8) Standard Length m (ft) 5.0 (16.4) Length Range (min - max) m (ft) 3 (9.8) ~ 20 (65.6) I/D & O/D Height Different m (ft) 15 (49.2)
  • Page 8 Multi Split Combination Possibility: A single outdoor unit enables air conditioning of up to two separate rooms for CU-2E15PBE, CU-2E18PBE. A single outdoor unit enables air conditioning of up to three separate rooms for CU-3E18PBE. A single outdoor unit enables air conditioning of up to four separate rooms for CU-4E23PBE. A single outdoor unit enables air conditioning of up to four separate rooms for CU-4E27PBE.
  • Page 9 OUTDOOR UNIT CONNECTABLE INDOOR UNIT CU-4E27PBE CU-5E34PBE Type/ROOM CS-E7PKEW 2.0kW ● ● ● ● ● ● ● ● ● CS-XE7PKEW CS-E9PKEW CS-XE9PKEW CS-ME9PD3EA 2.5kW CS-ME9PB4EA ● ● ● ● ● ● ● ● ● CS-E9GFEW CS-E9GFEW-2 CS-E9PD3EA CS-E12PKEW CS-XE12PKEW CS-ME12PD3EA CS-ME12PB4EA 3.2kW ●...
  • Page 10 Indoor Unit : CS-ME5PKE, CS-E7/9/12PKEW, CS-E9/12GFEW, CS-ME9/12PB4EA, CS-ME9/12PD3EA, CS-E9/12PD3EA, CS-E12QD3EAW Outdoor Unit : CU-2E15PBE 2 Room 1 Room Indoor Unit Capacity (kW) Total Indoor Capacity (kW) Indoor Unit Capacity (kW) Total Indoor Capacity (kW) 1.6 + 1.6 1.6 + 2.0 1.6 + 2.5 1.6 + 2.8 1.6 + 3.2...
  • Page 11 Indoor Unit : CS-ME5PKE, CS-E7/9/12/15/18PKEW, CS-E9/12/18GFEW, CS-ME9/12/18PB4EA, CS-ME9/12/18PD3EA, CS-E9/12PD3EA, CS-E12QD3EAW Outdoor Unit : CU-3E18PBE 3 Room 2 Room 1 Room Indoor Unit Capacity Total Indoor Capacity Indoor Unit Capacity Total Indoor Capacity Indoor Unit Capacity Total Indoor Capacity (kW) (kW) (kW) (kW) (kW)
  • Page 12 Indoor Unit : CS-ME5PKE, CS-E7/9/12/15/18/21PKEW, CS-E9/12/18GFEW, CS-ME9/12/18/21PB4EA, CS-ME9/12/18PD3EA, CS-E9/12PD3EA, CS-E12QD3EAW Outdoor Unit : CU-4E23PBE 4 Room 3 Room 2 Room 1 Room Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW)
  • Page 13 4 Room 3 Room 2 Room 1 Room Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) 2.0 + 2.0 + 2.5 + 2.8 2.5 + 2.5 + 4.0 2.0 + 2.0 + 2.5 + 3.2...
  • Page 14 Indoor Unit : CS-E7/9/12/15/18/21/24PKEW, CS-E9/12/18GFEW, CS-ME9/12/18/21PB4EA, CS-ME9/12/18PD3EA, CS-E9/12PD3EA, CS-E12QD3EAW Outdoor Unit : CU-4E27PBE 4 Room 3 Room 2 Room 1 Room Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW)
  • Page 15 4 Room 3 Room 2 Room 1 Room Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) Capacity (kW) 2.5+2.5+2.5+4.0 11.5 2.8+2.8+4.0...
  • Page 16: Room

    Indoor Unit : CS-E7/9/12/15/18/21/24PKEW, CS-E9/12/18GFEW, CS-ME9/12/18/21PB4EA, CS-ME9/12/18PD3EA, CS-E9/12PD3EA, CS-E12QD3EAW Outdoor Unit : CU-5E34PBE 5 Room 4 Room 3 Room 2 Room 1 Room Total Indoor Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Capacity Indoor Unit Capacity Capacity...
  • Page 17: Indoor Unit Total Indoor Capacity (Kw) Capacity

    5 Room 4 Room 3 Room 2 Room 1 Room Total Indoor Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Capacity Indoor Unit Capacity Capacity Capacity Capacity Capacity Capacity Capacity Capacity (kW) Capacity (kW) (kW) (kW)
  • Page 18: Indoor Unit Total Indoor Capacity (Kw) Capacity

    5 Room 4 Room 3 Room 2 Room 1 Room Total Indoor Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Capacity Indoor Unit Capacity Capacity Capacity Capacity Capacity Capacity Capacity Capacity (kW) Capacity (kW) (kW) (kW)
  • Page 19: Indoor Unit Total Indoor Capacity (Kw) Capacity (Kw)

    5 Room 4 Room 3 Room 2 Room 1 Room Total Indoor Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Total Indoor Indoor Unit Capacity Indoor Unit Capacity Capacity Capacity Capacity Capacity Capacity Capacity Capacity (kW) Capacity (kW) (kW) (kW)
  • Page 20: Features

    Features Inverter Technology Wider output power range Energy saving Quick Cooling Quick Heating More precise temperature control Environment Protection Non-ozone depletion substances refrigerant (R410A) Long Installation Piping Long piping up to 20 meter Easy to use remote control Quality Improvement Random auto restart after power failure for safety restart operation Gas leakage protection Prevent compressor reverse cycle...
  • Page 21: Location Of Controls And Components

    4. Location of Controls and Components Indoor Unit Outdoor Unit Remote Control AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 22: Dimensions

    5. Dimensions Indoor Unit AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 23: Outdoor Unit

    Outdoor Unit AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 24: Refrigeration Cycle Diagram

    6. Refrigeration Cycle Diagram AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 25: Block Diagram

    7. Block Diagram AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 26: Wiring Connection Diagram

    8. Wiring Connection Diagram Indoor Unit AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 27: Outdoor Unit

    Outdoor Unit Resistance of Compressor Windings MODEL CU-E12QD3EAW CONNECTION 5RD132XBA21 1.897Ω 1.907Ω 1.882Ω Note: Resistance at 20°C of ambient temperature. AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 28: Electronic Circuit Diagram

    9. Electronic Circuit Diagram Indoor Unit AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 29: Outdoor Unit

    Outdoor Unit AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 30: Printed Circuit Board

    10. Printed Circuit Board 10.1 Indoor Unit 10.1.1 Main Printed Circuit Board AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 31: Outdoor Unit

    10.2 Outdoor Unit 10.2.1 Main Printed Circuit Board AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 32: Installation Instruction

    11. Installation Instruction Attached accessories ■ Required Materials Read the catalog and other technical materials and prepare the required materials. Applicable piping kit Piping size Applicable piping kit Liquid CZ-3F5, 7BP 9.52 mm (3/8") 6.35 mm (1/4") CZ-4F5, 7, 10BP 12.7 mm (1/2") 6.35 mm (1/4") CZ-52F5, 7, 10BP...
  • Page 33: Indoor Unit

    11.1 Indoor Unit 11.1.1 SELECTING THE INSTALLATION LOCATION Take into consideration the following contents when creating the blueprint. ■ Indoor unit installation location Do not install the unit in excessive oil fume area such as kitchen, workshop and etc. The location should be strong enough to support the main unit without vibration. There should not be any heat or steam source nearby.
  • Page 34 11.1.3 INSTALLING THE INDOOR UNIT (INSTALLATION EMBEDDED IN THE CEILING) Always provide sufficient entry and exit space to allow installation work, inspection and unit replacement. Waterproof the rear surface of the ceiling below the unit in consideration of water droplets forming and dropping. When cooling operation is performed for an extended period under the following conditions, water droplets may form and drop.
  • Page 35 PREPARING TO INSTALL THE INDDOR UNIT Fit the drain hose insulation around the drain hose as shown in the diagram beside. Attach the discharge chamber. ( ) (10 screws) Cut out the intake cut-out portions at the unit rear panel using a cutter or other tools to make openings. Remove the two screws at the rear edge of the unit top panel and attach the intake chamber.
  • Page 36 Embed an outlet box (JIS C 8336) into the wall. Outlet box maybe purchased separately. Medium size square outlet box (obtain locally) Part No. DS3744 (Panasonic Co., Ltd.) or equivalent. Secure the remote controller lower case to the outlet box with the two accessory screws . Make sure that the lower case is flat against the wall at this time, with no bending.
  • Page 37 B. IF REMOTE CONTROLLER CABLE IS EXPOSED Install the remote controller lower case to the wall with the two accessory screws . Fasten the screws properly until screw head is lower than the rib and reach the base of remote controller lower case to ensure they do not damage the PCB inside the remote controller .
  • Page 38 CHECK THE DRAINAGE Check after connecting the power supply. Pour approximately 600 cc of water into the drain pan of the main unit using a squeeze bottle, etc. Press the drain test run switch on the control board in the control box to start the drain motor and check whether the water drains normally.
  • Page 39 11.1.6.1 WIRE STRIPPING AND CONNECTING REQUIREMENT AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 40: Outdoor Unit

    11.2 Outdoor Unit 11.2.1 SELECTING THE INSTALLATION LOCATION If an awning is built over the unit to prevent direct sunlight or rain, be careful that heat radiation from the condenser is not obstructed. There should not be any animal or plant which could be affected by hot air discharged. Keep the spaces indicated by arrows from wall, ceiling, fence or other obstacles.
  • Page 41 Connecting The Piping to Outdoor Multi Decide piping length and then cut by using pipe cutter. Remove burrs from cut edge. Make flare after inserting the flare nut (locate at valve) onto the copper pipe. Align center of piping to valve and then tighten with torque wrench to the specified torque as stated in the table.
  • Page 42 Disconnect the charging hose from the vacuum pump and from the service port of the 3-way valve. Tighten the service port caps of the 3-way valve at a torque of 18 N•m with a torque wrench. Remove the valve caps of both of the 2-way valve and 3-way valve. Position both of the valves to “OPEN” using a hexagonal wrench (4 mm).
  • Page 43 DISPOSAL OF OUTDOOR UNIT DRAIN WATER If a drain elbow is used, the unit should be placed on a stand which is taller than 30 mm. If the unit is used in an area where temperature falls below 0°C for 2 or 3 days in succession, it is recommended not to use a drain elbow, for the drain water freezes and the fan will not rotate.
  • Page 44: Operation And Control

    12. Operation and Control 12.1 Basic Function Inverter control, which equipped with a microcomputer in determining the most suitable operating mode as time passes, automatically adjusts output power for maximum comfort always. In order to achieve the suitable operating mode, the microcomputer maintains the set temperature by measuring the temperature of the environment and performing temperature shifting.
  • Page 45 12.1.4 Heating Operation 12.1.4.1 Thermostat control Compressor is OFF when Intake Air Temperature - Internal Setting Temperate > +2.0°C. Compressor is ON after waiting for 3 minutes, if the Intake Air Temperature - Internal Setting Temperature < Compressor OFF point. 12.1.5 Automatic Operation This mode can be set using remote control and the operation is decided by remote control setting temperature,...
  • Page 46 The indoor fan will operate according to pattern below. [Heating] According to indoor pipe temperature, automatic heating fan speed is determined as follows. B. Feedback control Immediately after the fan motor started, feedback control is performed once every second. During fan motor on, if fan motor feedback ≥ 2550 rpm or < 50 rpm continue for 10 seconds, then fan motor error counter increase, fan motor is then stop and restart.
  • Page 47: Quiet Operation (Cooling Mode/Cooling Area Of Soft Dry Mode)

    12.2 Quiet Operation (Cooling Mode/Cooling area of Soft Dry Mode) A. Purpose To provide quiet cooling operation compare to normal operation. B. Control condition a. Quiet operation start condition When “quiet” button at remote control is pressed. Quiet LED illuminates. b.
  • Page 48: Powerful Mode Operation

    12.3 Powerful Mode Operation When the powerful mode is selected, the internal setting temperature will shift higher up to +6.0°C (for Heating) or lower up to 4°C (for Cooling/Soft Dry) than remote control setting temperature for 20 minutes to achieve the setting temperature quickly.
  • Page 49: Protection Control

    13. Protection Control 13.1 Protection Control For All Operations 13.1.1 Restart Control (Time Delay Safety Control) The Compressor will not turn on within 3 minutes from the moment operation stops, although the unit is turned on again by pressing OFF/ON button at remote control within this period. This control is not applicable if the power supply is cut off and on again.
  • Page 50: Protection Control For Cooling & Soft Dry Operation

    13.1.4 IPM (Power transistor) Prevention Control Overheating Prevention Control When the IPM temperature rises to 120°C, compressor operation will stop immediately. Compressor operation restarts after three minutes the temperature decreases to 110°C. DC Peak Current Control When electric current to IPM exceeds set value of 30.0 ± 5.0 A, the compressor will stop operate. Then, operation will restart after three minutes.
  • Page 51 13.2.2 Cooling Overload Control i. Pipe temperature limitation/restriction Detects the Outdoor pipe temperature and carry out below restriction/limitation (Limit the compressor Operation frequency) The compressor stop if outdoor pipe temperature exceeds 63°C. If the compressor stops 4 times in 20 minutes, Timer LED blinking (F95: outdoor high pressure rise protection) 13.2.3 Dew Prevention Control 1 To prevent dew formation at indoor unit discharge area.
  • Page 52: Protection Control For Heating Operation

    13.3 Protection Control For Heating Operation 13.3.1 Intake Air Temperature Control Compressor will operate at maximum frequency if below conditions occur: When the indoor intake air temperature is 30°C or above. 13.3.2 Outdoor Air Temperature Control The maximum current value is regulated when the outdoor air temperature rises above 14°C in order to avoid compressor overloading.
  • Page 53: Servicing Mode

    14. Servicing Mode 14.1 TEST RUN OPERATION (FOR PUMP DOWN/SERVICING PURPOSE) The Test Run operation will be activated by short-circuiting CN-S (Pin 1 & 2) at outdoor unit PCB after power supplied to outdoor unit terminal 1 and 2. The unit forced to run rated frequency cooling operation mode. AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 54: Troubleshooting Guide

    15. Troubleshooting Guide 15.1 Refrigeration Cycle System In order to diagnose malfunctions, make sure that there are no Normal Pressure and Outlet Air Temperature (Standard) electrical problems before inspecting the refrigeration cycle. Gas pressure Outlet air Such problems include insufficient insulation, problem with the MPa (kg/cm temperature (°C) power source, malfunction of a compressor and a fan.
  • Page 55: Relationship Between The Condition Of The Air Conditioner And Pressure And Electric Current

    15.2 Relationship Between The Condition Of The Air Conditioner And Pressure And Electric Current Cooling Mode Heating Mode Condition of the Electric current Electric current air conditioner Low Pressure High Pressure Low Pressure High Pressure during operation during operation Insufficient refrigerant (gas leakage) Clogged capillary tube or Strainer...
  • Page 56: Breakdown Self Diagnosis Function

    15.3 Breakdown Self Diagnosis Function 15.3.1 Self Diagnosis Function (Three Digits Alphanumeric Code) Once abnormality has occurred during operation, the unit will stop its operation, and OFF/ON operation LED OFF. OFF indicator does not shown on remote control display. In operation after breakdown repair, the last error code abnormality will be stored in EEPROM. To make a diagnosis OFF/ON operation LED OFF and the unit automatically stops the operation, but the OFF indicator does not shown.
  • Page 57: Error Codes Table

    15.4 Error Codes Table AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 58 Note: “O” - Frequency measured and fan speed fixed. The memory data of error code is erased when the power supply is cut off, or press the Auto Switch until “beep” sound heard following by pressing the “CHECK” button at Remote Control. Although operation forced to stop when abnormality detected, emergency operation is possible for certain errors (refer to Error Codes Table) by using Remote Control or Auto Switch at indoor unit.
  • Page 59: Self-Diagnosis Method

    15.5 Self-diagnosis Method 15.5.1 H11 (Indoor/Outdoor Abnormal Communication) Malfunction Decision Conditions During startup and operation of cooling and heating, the data received from outdoor unit in indoor unit signal transmission is checked whether it is normal. Malfunction Caused Faulty indoor unit PCB. Faulty outdoor unit PCB.
  • Page 60 15.5.2 H12 (Indoor/Outdoor Capacity Rank Mismatched) Malfunction Decision Conditions During startup, error code appears when different types of indoor and outdoor units are interconnected. Malfunction Caused Wrong models interconnected. Wrong indoor unit or outdoor unit PCBs mounted. Indoor unit or outdoor unit PCBs defective. Indoor-outdoor unit signal transmission error due to wrong wiring.
  • Page 61 15.5.3 H14 (Indoor Intake Air Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the indoor intake air temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor.
  • Page 62 15.5.4 H15 (Compressor Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the outdoor compressor temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor. Faulty PCB. Troubleshooting AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 63 15.5.5 H16 (Outdoor Current Transformer) Malfunction Decision Conditions An input current, detected by Current Transformer CT, is below threshold value when the compressor is operating at certain frequency value for 3 minutes. Malfunction Caused Lack of gas Broken CT (current transformer) Broken Outdoor PCB Troubleshooting AMP Air Conditioning...
  • Page 64 15.5.6 H19 (Indoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions The rotation speed detected by the Hall IC during fan motor operation is used to determine abnormal fan motor (feedback of rotation > 2550rpm or < 50rpm) Malfunction Caused Operation stops due to short circuit inside the fan motor winding.
  • Page 65 15.5.7 H23 (Indoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the indoor heat exchanger temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor. Faulty PCB.
  • Page 66 15.5.8 H24 (Indoor Pipe Temperature Sensor 2 Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the indoor heat exchanger temperature sensor 2 are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor.
  • Page 67 15.5.9 H27 (Outdoor Air Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the outdoor air temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor. Faulty PCB.
  • Page 68 15.5.10 H28 (Outdoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the outdoor pipe temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor. Faulty PCB.
  • Page 69 15.5.11 H30 (Compressor Discharge Temperature Sensor Abnormality) Malfunction Decision Conditions During startup and operation of cooling and heating, the temperatures detected by the outdoor discharge pipe temperature sensor are used to determine sensor errors. Malfunction Caused Faulty connector connection. Faulty sensor. Faulty PCB.
  • Page 70 15.5.12 H33 (Unspecified Voltage between Indoor and Outdoor) Malfunction Decision Conditions The supply power is detected for its requirement by the indoor/outdoor transmission. Malfunction Caused Wrong models interconnected. Wrong indoor unit and outdoor unit PCBs used. Indoor unit or outdoor unit PCB defective. Troubleshooting AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 71 15.5.13 H97 (Outdoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions The rotation speed detected by the Hall IC during fan motor operation is used to determine abnormal fan motor. Malfunction Caused Operation stops due to short circuit inside the fan motor winding. Operation stops due to breaking of wire inside the fan motor.
  • Page 72 15.5.14 H98 (Error Code Stored in Memory and no alarm is triggered / no TIMER LED flashing) Malfunction Decision Conditions Indoor high pressure is detected when indoor heat exchanger is detecting very high temperature when the unit is operating in heating operation. Phenomena: unit is stopping and re-starting very often in heating mode.
  • Page 73 15.5.15 H99 (Indoor Freeze Prevention Protection: Cooling or Soft Dry) Error Code will not display (no Timer LED blinking) but store in EEPROM Malfunction Decision Conditions Freeze prevention control takes place (when indoor pipe temperature is lower than 2°C) Malfunction Caused Air short circuit at indoor unit Clogged indoor unit air filter Dust accumulation on the indoor unit heat exchanger...
  • Page 74 15.5.16 F11 (4-way Valve Switching Failure) Malfunction Decision Conditions When indoor heat exchanger is cold during heating (except deice) or when indoor heat exchanger is hot during cooling and compressor operating, the 4-way valve is detected as malfunction. Malfunction Caused Indoor heat exchanger (pipe) thermistor 4-way valve malfunction Troubleshooting...
  • Page 75 15.5.17 F90 (Power Factor Correction Protection) Malfunction Decision Conditions To maintain DC voltage level supply to power transistor. To detect high DC voltage level after rectification. Malfunction Caused During startup and operation of cooling and heating, when Power Factor Correction (PFC) protection circuitry at the outdoor unit main PCB senses abnormal DC voltage level for power transistors.
  • Page 76 15.5.18 F91 (Refrigeration Cycle Abnormality) Malfunction Decision Conditions The input current is low while the compressor is running at higher than the setting frequency. Malfunction Caused Lack of gas. 3-way valve close. Troubleshooting AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 77 15.5.19 F93 (Compressor Rotation Failure) Malfunction Decision Conditions A compressor rotation failure is detected by checking the compressor running condition through the position detection circuit. Malfunction Caused Compressor terminal disconnect Faulty Outdoor PCB Faulty compressor Troubleshooting AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 78 15.5.20 F95 (Outdoor High Pressure Protection: Cooling or Soft Dry) Malfunction Decision Conditions During operation of cooling or soft dry, when outdoor unit heat exchanger high temperature data is detected by the outdoor unit heat exchanger thermistor. Malfunction Caused Outdoor heat exchanger temperature rise due to short-circuit of hot discharge air flow. Outdoor heat exchanger temperature rise due to defective of outdoor fan motor.
  • Page 79 15.5.21 F96 (IPM Overheating) Malfunction Decision Conditions During operating of cooling and heating, when IPM temperature data (100°C) is detected by the IPM temperature sensor. Multi Models only Compressor Overheating: During operation of cooling and heating, when the compressor OL is activated. Heat Sink Overheating: During operation of cooling and heating, when heat sink temperature data (90°C) is detected by the heat sink temperature sensor.
  • Page 80 15.5.22 F97 (Compressor Overheating) Malfunction Decision Conditions During operation of cooling and heating, when compressor tank temperature data (112°C) is detected by the compressor tank temperature sensor. Malfunction Caused Faulty compressor tank temperature sensor 2/3 way valve closed Refrigerant shortage (refrigerant leakage) Faulty outdoor unit PCB Faulty compressor Troubleshooting...
  • Page 81 15.5.23 F98 (Input Over Current Detection) Malfunction Decision Conditions During operation of cooling and heating, when an input over-current (X value in Total Running Current Control) is detected by checking the input current value being detected by current transformer (CT) with the compressor running.
  • Page 82 15.5.24 F99 (DC Peak Detection) Malfunction Decision Conditions During startup and operation of cooling and heating, when inverter DC peak data is received by the outdoor internal DC Peak sensing circuitry. Malfunction Caused DC current peak due to compressor failure. DC current peak due to defective power transistor(s).
  • Page 83: Disassembly And Assembly Instructions

    16. Disassembly and Assembly Instructions WARNING High Voltage are generated in the electrical parts area by the capacitor. Ensure that the capacitor has discharged sufficiently before proceeding with repair work. Failure to heed this caution may result in electric shocks. 16.1 Disassembly of Parts 16.1.1 Detaching the Upper and Inner Casing...
  • Page 84 16.1.3 Detaching the Fan First detach the Upper and Inner Casing (16.1.1) Disengage the 4 catches (2 each on the left and right) on the Air Guide. Use a 2.5 mm hexagonal wrench to loosen the 2 bolts connecting the Fan Motor and Fan, detach the shaft connecting the Fan Motor and Fan, loosen the screw holding the Fan and detach the Fan.
  • Page 85 16.1.5 Outdoor Electronic Controller Removal Procedure Remove the top panel and front panel Be save to return the wiring to its original position There are many high voltage components within the heat sink cover so never touch the interior during operation. Wait at least two minutes after power has been turned off.
  • Page 86: Technical Data

    17. Technical Data Technical data provided are based on the air conditioner running under free frequency. 17.1 Cool Mode Performance Data Unit setting: Standard piping length, Hi Fan, Cool mode at 16°C Voltage: 220V/230V Indoor (°C) Outdoor DB (°C) 19.0 3331 2359 3417...
  • Page 87: Fan Performance

    17.3 Fan Performance Test Report Static Pressure Airflow Static Pressure Airflow (mmAq) /min) (mmAq) /min) 12.58 8.68 11.41 7.08 10.24 6.05 9.12 5.09 8.07 4.17 7.00 3.46 5.99 2.92 5.14 2.76 4.43 11.90 3.95 10.79 3.75 9.69 15.73 8.63 14.26 7.63 12.80 6.62...
  • Page 88: Service Data

    18. Service Data Service data provided are based on the air conditioner running under rated frequency during forced cooling / forced heating mode. 18.1 Cool Mode Outdoor Air Temperature Characteristic Condition Indoor room temperature: 27°C DryBulb/19°C Wet Bulb Unit setting: Standard piping length, forced cooling at 16°C, Hi fan Compressor frequency: Rated for cooling operation Voltage: 220V/230V AMP Air Conditioning...
  • Page 89: Heat Mode Outdoor Air Temperature Characteristic

    18.2 Heat Mode Outdoor Air Temperature Characteristic Condition Indoor room temperature: 20°C DryBulb/ -°C Wet Bulb Unit setting: Standard piping length, forced heating at 30°C, Hi fan Compressor frequency: Rated for Heating operation Voltage: 220V/230V AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 90: Piping Length Correction Factor

    18.3 Piping Length Correction Factor The characteristic of the unit has to be corrected in accordance with the piping length. 18.3.1 Cooling Capacity 18.3.2 Heating Capacity Note: The graphs show the factor after added right amount of additional refrigerant. AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 91: Exploded View And Replacement Parts List

    19. Exploded View and Replacement Parts List 19.1 Indoor Unit Note: The above exploded view is for the purpose of parts disassembly and replacement. The non-numbered parts are not kept as standard service parts. AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 92 SAFETY REF NO. PART NAME & DESCRIPTION QTY. CS-E12QD3EAW REMARK OVER LOAD PROTECTOR CWA12161 FUSE-COMPLETE CWA16C1038 TERMINAL BOARD ASS'Y CWA28K1045J SENSOR-COMPLETE CWA50C2556 REMOTE CONTROL CABLE CWA221081 WIRED REMOTE CONTROL COMPLETE (WITH CABLE) CWA75C4398 WIRED REMOTE CONTROL CWA75C4264 FAN MOTOR, DC 30W 3PH ARW41G8P30AC FIN &...
  • Page 93 SAFETY REF NO. PART NAME & DESCRIPTION QTY. CS-E12QD3EAW REMARK INSTALLATION INSTRUCTION (FR) CWF616481 INSTALLATION INSTRUCTION (DE) CWF616482 BASE BOARD CWG62099 SHOCK ABSORBER (RIGHT) CWG712936 SHOCK ABSORBER (LEFT) CWG712946 SHOCK ABSORBER CWG712937 SHOCK ABSORBER CWG712947 C.C. CASE CWG565694 INSTALLATION INSTRUCTION (SW) CWF616483 INSTALLATION INSTRUCTION (NO) CWF616484...
  • Page 94: Outdoor Unit

    19.2 Outdoor Unit Note: The above exploded view is for the purpose of parts disassembly and replacement. The non-numbered parts are not kept as standard service parts. AMP Air Conditioning www.ampair.co.uk | sales@ampair.co.uk...
  • Page 95 SAFETY REF NO. DESCRIPTION & NAME QTY. CU-E12QD3EA REMARK CHASSIS ASSY CWD52K1261 ANTI-VIBRATION BUSHING CWH50077 COMPRESSOR 5RD132XBA21 NUT-COMPRESSOR MOUNT CWH561096 SOUND PROOF MATERIAL CWG302630 FAN MOTOR BRACKET CWD541153 FAN MOTOR ARW8401AC SCREW - FAN MOTOR BRACKET CWH551217 SCREW - FAN MOTOR MOUNT...

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