Cisco Small Business Pro User Manual page 93

Chapter 6 Monitoring Queued Calls
Notes
If no line is selected, the first line on the operator phone will be selected to place the
outgoing call.
If the auto-key is specified for the phone, then that line will be selected if available.
If the operator selects a specific line and presses the Dial button, then Dial-Tone will
be received on that line to allow digits to be made.
If you are on a call, and need to make a new call, the first select the New Call option.
To redial a number
Step 1
Step 2
To dial an entry from the directory
Step 1
Step 2
Step 3
To Call by Drag and Drop
Step 1
Step 2
To Dial a Number from another Application
Step 1
Step 2
5-24 CallConnector Operator
Click on the Redial arrow or press the Redial shortcut key. A menu with
the list of previously dialed numbers will display.
Select the number from the redial list. Click on the Dial button or press
the dial shortcut key (default Num-Delete)
Select a line from which you want to originate the call.
Locate the contact in the directory that you want to call.
Double click on the contact in the directory to make a call to the number.
You can also press the auto-dial key to make a call. The call is made to
the contact's preferred number.
Select an entry from the CallConnector Operator directory or log window.
Drag and drop that entry to an idle line in the Call Control Window. An
outgoing call will be placed to the number.
Highlight the number in the windows application.
Drag and drop the number on an idle line in the Call Control window. The
outgoing call will be made to the number.