Troubleshooting; Checkpoints - Samsung NV75K5571RG User & Installation Manual

Troubleshooting

Checkpoints

If you encounter a problem with the oven, first check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem
The buttons • If there is foreign matter
cannot be pressed caught between the
properly. buttons
• Touch model: if there is
moisture on the exterior
• If the lock function is set
The time is not • If there is no power
displayed. supplied
The oven does not • If there is no power
work. supplied
• If it is unplugged from the
The oven
stops while in power socket
operation.
The power • If continuous cooking
turns off during takes a long time
operation.
• If the cooling fan does not
work
• If the oven is installed
in a place without good
ventilation
• When using several power
plugs in the same socket
There is no power • If there is no power
to the oven. supplied
NV75K5571RM_EU_DG68-00738B-00_EN.indd 41
Cause Action
• Remove the foreign matter
and try again.
• Remove the moisture and
try again.
• Check whether the lock
function is set.
• Check whether there is
power supplied.
• Check whether there is
power supplied.
• Reconnect the power.
• After cooking for a long
time, let the oven cool.
• Listen for the sound of the
cooling fan.
• Keep the gaps specified
in the product installation
guide.
• Use a single plug.
• Check whether there is
power supplied.
Problem Cause
The oven exterior • If the oven is installed
is too hot during in a place without good
operation. ventilation
The door cannot • If there is food residue
be opened stuck between the door
properly. and product interior
The interior light • If the lamp turns on and
is dim or does not then off
turn on.
• If the lamp is covered
by foreign matter during
cooking
Electric shock • If the power is not
occurs on the properly grounded
oven. • If you are using a socket
without grounding
There is water • There may be water or
steam in some cases
dripping.
depending on the food.
There is steam
This is not a product
through a crack in
malfunction.
the door.
There is water
remaining in the
oven.
The brightness • The brightness changes
inside the oven depending on power
varies. output changes.
Action
• Keep the gaps specified
in the product installation
guide.
• Clean the oven well and
then open the door again.
• The lamp automatically
turns off after a certain
amount of time to save
power. You can turn it on
again by pressing the oven
light button.
• Clean the inside of the oven
and then check.
• Check whether the
power supply is properly
grounded.
• Let the oven cool and then
wipe with a dry dish towel.
• Power output changes
during cooking are not
malfunctions, so there is no
need to worry.
English 41
3/11/2016 4:45:56 PM