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8. Troubleshooting
Problem
Cause
• Motor error.
• Abnormal communication error.
or
• Unbalanced load error.
• Water level sensor error.
8.3 Trobleshooting without display code
Problem
Washing machine fails
to operate.
Washing machine will
not be filled with water.
Machine is d
raining
while being filled.
Drainage failure.
Strong vibration while
spinning.
Operation stops
before completing
wash cycle.
Operation stops for a
Operation stops for a
period of time.
period of
Excessive foam floats
Excessive
floats
drum and/or detergent
drum
detergent
drawer.
drawer
Cause
•
Programme is not yet started.
•
Door is not properly closed.
•
Machine has not been switched on.
•
Power failure.
•
Child lock is activated.
•
No water.
•
Inlet hose is kinked.
•
Inlet hose filter is blocked.
•
Water pressure is less than 0.03 MPa.
•
Door is not properly closed.
•
Water supply failure.
•
Height of drain hose is below 80 cm.
•
Drain hose end could reach into
water.
•
D
rain hose is blocked.
•
Pump filter is blocked.
•
Drain hose end is higher than 100 cm
above oor level.
•
Not all transportation bolts have
•
been removed.
•
Appliance has no solid position.
•
•
Machine load is not correct.
•
•
Water or electric failure.
•
Appliance displays error code.
•
Problem due to load pat tern.
•
•
Programme performs soaking cycle.
•
•
Detergent is not appropriate.
•
•
Excessive use of detergent.
•
Solution
• Contact the service agent
• Contact the service agent
•
C
h
e
k c
n a
d
b
a
Reduce the load.
service agent
Contact the
•
Solution
•
Check programme and start it.
•
Close the door properly.
•
Switch the machine on.
•
Check power supply.
•
Deactivate child lock.
•
Check water tap.
•
Check inlet hose.
•
Unblock inlet hose filter.
•
Check water pressure.
•
Close the door properly.
•
Ensure the wa
•
Make sure that drain hose is
properly installed.
•
Make sure the drain hose is not
in water.
•
Unblock dr
Clean pump filter.
•
•
Make sure the drain hose is
properly installed.
•
Remove all transportation bolts.
•
•
Ensure solid ground and a levelled
•
position.
•
Check load weight and balance.
•
•
Check power and water supply.
•
Consider display codes.
•
Reduce or adjust load.
•
•
Cancel programme and restart.
•
•
Check detergent
•
recommendations.
•
Reduce amount of detergent.
•
25
a l
c n
l e
u a
n
d
y r
o l
d a
n i
h t
e
ter supply.
ain hose.
d
u r
m
.
levelled
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