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76 XTR MANUAL.qxd
4/17/03
4:58 PM
Page 26
Product Service
Product
Product Service
Service
If you think you need service call 773.889.3087
If your product should require factory service please call
For technical assistance,
Cobra first before sending in your unit. This will ensure the
please call our Automated Help
fastest turn-around time on your repair.
Desk at (773) 889-3087 24 hours
a day, 7 days a week. This can
You may be asked to send your unit to the Cobra factory.
assist you by answering the
It will be necessary to furnish the following in order to
most frequently asked questions
have the product serviced and returned.
about Cobra products.
For Warranty Repair include some form of
A Consumer Service
proof-of-purchase, such as a mechanical reproduction
Representative can be reached
or carbon of a sales receipt. If you send the original
at (773) 889-3087
receipt it cannot be returned.
8:00 am - 6:00 pm,
Monday through Friday, CT.
Send the entire product.
Technical assistance is also
Enclose a description of what is happening with the
available on-line in the
unit. Include a typed or clearly print name and address
Frequently Asked Questions
of where the unit is to be returned.
(FAQ) section at
www.cobra.com
Pack unit securely to prevent damage in transit. If
or by e-mail to
possible, use the original packing material.
productinfo@cobra.com
Ship prepaid and insured by way of a traceable carrier
such as United Parcel Service (UPS) or First Class Mail
to avoid loss in transit to: Cobra Factory Service, Cobra
Electronics Corporation, 6500 West Cortland Street,
Chicago, IL 60707 USA.
If the unit is in warranty, upon receipt of your unit it
will either be repaired or exchanged depending on the
model. Please allow approximately 3 to 4 weeks before
contacting us for status. If the unit is out of warranty a
letter will automatically be sent informing you of the
repair charge or replacement charge. If you have any
questions, please call 773.889.3087 for assistance.
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Notes
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