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Table 12.
Technical Services
Cisco SMARTnet Service
● Around-the-clock, global access to the Cisco TAC
● Unrestricted access to the extensive Cisco.com knowledge base and tools
● Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
● Ongoing operating system software updates within the licensed feature set
Cisco Smart Foundation Service
● Next-business-day advance hardware replacement as available
● Access to SMB TAC during business hours (access levels vary by region)
● Access to Cisco.com SMB knowledge base
● Online technical resources through Smart Foundation Portal
● Operating system software bug fixes and patches
Cisco Smart Care Service
● Network-level coverage for the needs of small and medium-sized businesses
● Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
● Technical support for eligible Cisco hardware and software through Smart Care Portal
● Cisco operating system and application software updates and upgrades2
● Next-business-day advance hardware replacement as available, 24x7x4 option available1
Cisco SP Base Service
● Around-the-clock, global access to the Cisco TAC
● Registered access to Cisco.com
● Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available1
● Ongoing operating system software updates2
Cisco Focused Technical Support Services
● Three levels of premium, high-touch services are available:
● Cisco High-Touch Operations Management Service
● Cisco High-Touch Technical Support Service
● Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts are required on all network equipment.
Ordering Information
Tables 13, 14, and 15 give ordering information for the Cisco Catalyst 2960-S and 2960 Series Switches with LAN
Base software.
Table 13.
Part Numbers
10 Gigabit Uplinks with 10/100/1000 Ethernet Connectivity
WS-C2960S-48FPD-L
WS-C2960S-48LPD-L
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment
will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant
region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided. Restrictions apply;
please review the appropriate service descriptions for details.
2
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Technical Services Available for Cisco Catalyst 2960-S and 2960 Series Switches
Ordering Information for Cisco Catalyst 2960-S Series Switches with LAN Base Software
Description
● 48 Ethernet 10/100/1000 PoE+ ports
● 740W PoE capacity
● 2 10 Gigabit Ethernet or 2 1 Gigabit Ethernet SFP+ uplink ports
● Optional Cisco FlexStack stacking support
● LAN Base image
● 48 Ethernet 10/100/1000 PoE+ ports
● 370W PoE capacity
● 2 10 Gigabit Ethernet or 2 1 Gigabit Ethernet SFP+ uplink ports
● Optional Cisco FlexStack stacking support
● LAN Base image
2
Data Sheet
1
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