To Find The Mac Address On A Windows 8 Device; What Should I Do If The Internet Speed Is Slow; Why Can't I Access The Router's Web-Based Management Page; Why Is The Content Displayed On The Web-Based Management Page Not Up To Date - NETGEAR Nighthawk M1 User Manual

To find the IP address on a Windows 8 device:
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Open the command prompt window:
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Select Start > Run.
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Enter cmd or command and click the OK button.
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At the command prompt, enter ipconfig /all and press the Enter button.
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Write down the physical address for the entry that relates to the wireless network connection. It appears as a series
of numbers and letters. This is the MAC address of your wireless adapter.

To find the MAC address on a Windows 8 device:

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In the Charms bar, click the Search icon.
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Select Command Prompt.
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At the command prompt, enter ipconfig /all and press the Enter button.
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Write down the physical address for the entry that relates to the wireless network connection. It appears as a series
of numbers and letters. This is the MAC address of your wireless adapter.

What should I do if the Internet speed is slow?

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Check the signal indicators on the router. If it shows weak signal, adjust the router's direction or move
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it close to a window to improve signal reception.
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If your device is connected to the router over Wi-Fi, adjust your device's position to receive better signal.
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Switch to Wi-Fi 5 GHz if it is supported by your device.
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Restart the router and your device and try again.
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If the issue persists, check the data consumption of the customer. Per system design, once the data allowance has
been maximized, the service would stop working.
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You may refer the customer to CS to see if they wish to upgrade.

Why can't I access the router's web-based management page?

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Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
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Ensure that your computer is set to obtain an IP address and DNS server address automatically.
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Restart your browser or try using another browser.
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If the problem persists, restore the router to its factory settings.

Why is the content displayed on the web-based management page not up to date?

Depending on your browser's cache, the content for your device on the web-based management page
may not be up to date. Manually clear your browser's cache (for example, open your browser and
choose Internet Options > General > Browsing history > Delete.) and re-launch the web-based
management page.

Does my router support 5 GHz Wi-Fi? How do I connect to its 5 GHz Wi-Fi?

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Yes. Your router supports 5 GHz Wi-Fi, which is faster and less sensitive to interference. However, it
does not penetrate walls as well as 2.4 GHz Wi-Fi and can only be used on devices that support 5 GHz Wi-Fi.
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If you have enabled the feature that prioritizes 5 GHz on your router, the 2.4 GHz and 5 GHz networks will share the
same network name and you will be automatically connected to the faster network. If this feature is disabled, two Wi-